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My wife and I really liked the hotel and felt the staff members were very kind, attentive, and helpful. The hotel is also located across the street from the botanical gardens, which was a beautiful/enjoyable experience.
Jack
Stayed 1 night in Jan 2024
Response from Wayne Sheard - General Manager on 6 Apr 2024
Hello Jack,Thank you for taking the time to review your recent stay with us. I am pleased we met all your expectations and you had an enjoyable stay. We have a great Team and it is a pleasure to be able to pass these comments on to them.Thank you again and I look forward to hosting you should you return to Dunedin.Best wishes and safe travelsWayne - GM
Super Friendly staff and close to the main road.
Meal was delicious.
Kevin and Ann
Stayed 1 night in Mar 2024
Response from Wayne Sheard - General Manager on 28 Mar 2024
Hi Kevin & Ann,Thank you for taking the time to review your recent stay we us. We pride ourselves on the interaction of the Team with you, our guests. Our Chef is doing an excellent job with the consistent quality of the meals being presented. It is great to get such positive feedback which helps to reinforce to the Team their efforts are recognized.Thank you again and I hope to host you again on your return to Dunedin.RegardsWayne - GM
10/10 Excellent
Chun
21 Mar 2024
Chun
Stayed 2 nights in Mar 2024
Response from Wayne Sheard - General Manager on 22 Mar 2024
Hello Chun,Thank you for your great rating of your recent stay with us at Dunedin Leisure Lodge. I am pleased we met you expectations.I wish you safe travels for the rest of your journey.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 19 Mar 2024
Hi Scot,Thank you for your excellent rating for your recent stay with us. Your rating is appreciated and used to reaffirm to our staff their hard work is recognized.Thank you again and I hope we can host you on your next visit to Dunedin.Have a great dayRegardsWayne - GM
Response from Wayne Sheard - General Manager on 12 Mar 2024
Hi Paul,Thank you for taking the time to rate your recent stay with us. It is good to see we met your expectations and it appears you had an enjoyable stay.The Team and I look forward to hosting you again if you return to Dunedin.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 21 Feb 2024
Hi Lisa,Thank you for your great review and rating. It is a pleasure to pass onto staff the positive comments that show their efforts are appreciated.I am pleased you enjoyed your stay and we met your expectations.Thank you again and I hope you will visit us again in the future.Best wishesWayne - GM
This a well run easy to access and perfect property for me as a business traveller
Geoff
Stayed 1 night in Feb 2024
Response from Wayne Sheard - General Manager on 22 Feb 2024
Hi Geoff,Thank you for your great comments and rating. These are a great tool in assuring the Team their efforts are noticed and appreciated. I look forward to hosting you again if you are a regular to Dunedin.Thank you again and have an awesome eveningRegardsWayne - GM
10/10 Excellent
Deanna
19 Feb 2024
Deanna
Stayed 2 nights in Feb 2024
Response from Wayne Sheard - General Manager on 20 Feb 2024
Hi Deanna,Thank you for taking the time to grade your stay with us. Your rating is appreciated and it is great to see we are meeting our guests expectations.Thank you and I hope you will choose to stay with us again.RegardsWayne
Response from Wayne Sheard - General Manager on 1 Feb 2024
Hi J,Thank you for the great rating for your recent stay with us.I am pleased we met all your expectations.Thank you again for choosing to stay with us and I trust you will stay with us again should you return to Dunedin.Save TravelsWayne - GM
Response from Wayne Sheard - General Manager on 2 Feb 2024
Hi Michael,Thank you for taking the time to review your recent stay with us and the great rating you posted. You obviously enjoyed your stay and we met your expectations. The Team and I look forward to hosting you again when/if you return to Dunedin.Best wishesWayne - GM
Beautiful setting. Very clean and tidy. We’re a little concerned about it being close to a main road but didn’t need to be as there was little to no traffic noise inside the building 😁 friendly helpful staff, I would stay there again happily
Wendy
Stayed 1 night in Jan 2024
Response from Wayne Sheard - General Manager on 21 Jan 2024
Hi Wendy,Thank you for your excellent rating and great comments. It is always pleasing to see our guests go away happy and see that we have met all your expectations.Thank you again and I possibly look forward to hosting you again in the futureRegardsWayne - GM
Response from Wayne Sheard - General Manager on 11 Jan 2024
Hi Martin,Thank you for taking the time and your great scoring of your recent stay with us. It is great to see we met your expectations. It is a good moral boost for the Team to see their efforts are recognized.Thank you again and I hope we can host you again in the near future.RegardsWayne - GM
A nice hotel with good size rooms. The staff were excellent and friendly. Good menu and food. Nice gardens. Convenient for the Botanic Gardens just across the road. Good car park. On the edge of town so not noisy.
Donna
Stayed 3 nights in Jan 2024
Response from Wayne Sheard - General Manager on 9 Jan 2024
Hi Donna,Thank you for taking the time to review your stay with us. It is great to see we met your expectations in all areas and you had an enjoyable stay. I look forward to possibly hosting you again if you return to Dunedin.RegardsWayne - GM
6/10 Okay
Alvin
Travelled with partner
3 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old building, with tired facilities and no in room air conditioning, only heating in room and corridor. Close to main highway a bit noisy.
Alvin
Stayed 1 night in Dec 2023
Response from Wayne Sheard - General Manager on 9 Jan 2024
Hello Alvin,I am sorry we did not meet your expectations. On the recovery from Covid shut downs etc. we have not yet had the opportunity and budget to renovate the property. We strive to deliver good service and present a clean and maintained facility to make up for age. Thank you for taking the time to review your stay and I hope we can meet your expectations in the future.RegardsWayne - GM
Only stayed one night but check in smooth, staff friendly, comfy bed. All good
Karen
Stayed 1 night in Dec 2023
Response from Wayne Sheard - General Manager on 1 Jan 2024
Hi Karen,Thank you for taking the time to review and rate your recent stay with us at Dunedin Leisure Lodge - A Distinction Hotel.It is good to see we met your expectations and you had an enjoyable stay. Your rating is great for staff moral as it shows their efforts are appreciated.Thank you again and I hope we can host you again in the future.Have a Happy and Safe New YearRegardsWayne - GM
6/10 Okay
Leon
Travelled with family, Travelled with group
27 Dec 2023
Leon
Stayed 1 night in Dec 2023
Response from Wayne Sheard - General Manager on 27 Dec 2023
Good evening Leon,Thank you for taking the time to rate your recent stay with us at Dunedin Leisure Lodge. I see from your scoring we did not meet your expectations for Check-in and Check-out procedures. It would be appreciated if you could reply with specific issues that we fell short on so we can improve in this area..Overall I hope you enjoyed your stay and I look forward to possibly hosting you again in the future.Thank you againRegardsWayne - GM .
Service was very good - easy to find and convenient. Quiet!!!
Fiona
Stayed 1 night in Dec 2023
Response from Wayne Sheard - General Manager on 27 Dec 2023
Hi Fiona,Thank you for rating your recent stay with us at Dunedin Leisure Lodge. It is pleasing to see we met your expectations and you had an enjoyable stay.Thank you and I look forward to hosting you again
Response from Wayne Sheard - General Manager on 27 Dec 2023
Hello Ruppal,Thank you for your great rating of your recent stay with us at Dunedin Leisure Lodge. Your rating is great for Team moral as it shows their hard work is appreciated.Thank you again and I looking forward to possibly hosting you again in the future.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 19 Nov 2023
Hi John,Thank you for taking the time to rate your recent stay with us and the positive score you gave.Location is a great advantage we have being semi Rural but still so close to the city, University and other great amenities. Thank you again and I hope we can host you again in the near future.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 22 Oct 2023
Hello Delwyn,Thank you for taking the time to rate your stay with Dunedin Leisure Lodge. It is great to see we met your expectations and look forward to possibly hosting you again in the future.RegardsWayne - GM
Our stay at the Dunedin Leisure Lodge was very enjoyable. staff were excellent both polite and efficient. My only negatives were the stairs to our room and highway noise.
One of the staff David, assisted taking our luggage upstairs. Much appreciated.
Neil
Stayed 3 nights in Oct 2023
Response from Wayne Sheard - General Manager on 8 Oct 2023
Hello Neil,Thank you for taking the time to rate your recent stay with Dunedin Leisure Lodge. It is great to see we met most of your expectations. The lack of a lift can be a negative but as you saw with David, the staff are more than happy to assist. The Double Glazed windows normally keep most of the noise out, maybe the window was not latched closed fully, thus not sealing properly.Thank you again and I hope to host you on your next visit to Dunedin.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 3 Oct 2023
Hi Tim,Thank you for taking the time to review your recent stay we Dunedin Leisure Lodge. Your positive comments and high scoring your are much appreciated as it is pleasing to see we are meeting expectations.We look forward to possibly hosting you again in the future.RegardsWayne - GM
Nice location, super friendly staff, daily servicing of rooms first class. After returning to Dunedin for a visit we noted the hotel was well maintained.
Ernest
Stayed 4 nights in Sep 2023
Response from Wayne Sheard - General Manager on 27 Sept 2023
Hello Ernest,Thank you for taking the time to review your recent stay with us. It is very rewarding getting the positive feedback and shows the Teams hard word is appreciated.Have a great day and I hope we get the opportunity to host you again in the future.Best wishesWayne - GM
Response from Wayne Sheard - General Manager on 1 Sept 2023
Hello J,Thank you for your review of your recent stay with Dunedin Leisure Lodge. It is great to see you enjoyed your stay and we met all your expectations.Thank you again and I look forward to welcoming you back should you return to Dunedin.RegardsWayne
Response from Wayne Sheard - General Manager on 18 Aug 2023
Hi Jeff,Thank you for taking the time to rate your recent stay with us. It is great to see we met your expectations and you enjoyed your stay. It is great motivation for the staff seeing their hard work gets acknowledged.Thank you again and we look forward to hosting you should return to Dunedin.RegardsWayne - GM
Always a comfortable hotel. Immaculately clean. Warm rooms with good heaters and water pressure. The staff are excellent and make me feel very much at home. One of the best hotels in Dunedin.
Matthews
Stayed 3 nights in Jul 2023
Response from Wayne Sheard - General manager on 7 Jul 2023
Hi,Thank you for taking the time to review your recent stay with us and the great scoring you have given. This is great for building the staff Moral and Kudos as they see guests do appreciate the extra efforts they put in.Thank you and I look forward to hosting you again.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 3 Jul 2023
Hi Trevor,Thank you for taking the time to rate your recent stay. By your rating it looks like we met your expectations and you had a good stay.Thank you again and I hope to host you again in the future.RegardsWayne - GM
Nice room for a couple of nights.
Staff were helpful. Coffee from the bar was good.
Verified traveller
Stayed 2 nights in Jun 2023
Response from Wayne Sheard - General Manager on 23 Jun 2023
Hi,Thank you for taking the time to review your recent stay with us. It is great to see we met5 your expectations and look forward to hopefully hosting you again in the future.Have an awesome weekendRegardsWayne - GM
10/10 Excellent
Cassie
14 Jun 2023
Cassie
Stayed 1 night in Jun 2023
Response from Wayne Sheard - General Manager on 7 Jul 2023
Hi Cassie,Thank you for for your great review of your recent stay. Your rating helps to confirm we are ticking the right boxes. Also it is a good boost to the staff to see positive feedback that recognizes their efforts.Thank you again and I look forward to hosting you again.RegardsWayne - GM
There was no lift to floor 2, so with suitcases it was a mission to take up. We did have an offer from the front desk to help though.
Naomi
Stayed 1 night in May 2023
Response from Reservations on 22 May 2023
Dear Naomi, Thank you for your feedback. Elevators were not included when the hotel was originally constructed unfortunately, however, we do always have staff available for porterage of bags to the first floor. Kind regards, Reservations
8/10 Good
Chris
Travelled with family
10 May 2023
Liked: Cleanliness, staff & service, amenities
We really needed more power points near the bed for devices PLU the internet juts did not work - free wifi or not
Apart from this GREAT!!!
THANK YOU!
Chris
Stayed 3 nights in May 2023
Response from Wayne Sheard - General Manager on 10 May 2023
Hi Chris,Thank you for your review and great to see you enjoyed your stay. It is noted re the power points and I have this on my wish list with our next upgrade. As you can appreciate, when the place was built you only needed a plug for a bedlamp.Thank you again and I hope to host you again in the future.RegardsWayne - GM
8/10 Good
Peter
Travelled with family
9 May 2023
Liked: Cleanliness, room comfort
Peter
Stayed 1 night in May 2023
Response from Wayne Sheard - General Manager on 10 May 2023
Hi Peter,Thank you for taking the time to rate your recent stay with us and giving a favorable score.RegardsWayne - GM
We enjoyed our stay staff where every helpful and meets our requests meals where very good nice choices even porridge for breakfast smile
Chrissy & John
Chistine
Stayed 1 night in May 2023
Response from Wayne Sheard - General Manager on 10 May 2023
Hi Christine,Thank you you for the awesome rating and I am glad we met all your expectations. I look forward to possibly hosting you again in the future.RegardsWayne - GM
Botanic gardens next road is a bonus.
Clean facilities, hassle free checking
Kiritharan
Stayed 1 night in Apr 2023
Response from Wayne Sheard - General Manager on 26 Apr 2023
Hello Kiritharan,Thank you for taking the time to review your stay with us. I am pleased you found all to your liking and I look forward to possibly hosting you again in the future.RegardsWayne - GM
4/10 Poor
PETER, Pennington
26 Apr 2023
PETER
Stayed 1 night in Apr 2023
Response from Reservations on 22 May 2023
Thank you Peter for taking the time to post a review of your stay. We are sorry we did not meet your expectations. If you would like to give specific feedback, please contact the hotel directly with your comments - we welcome all opportunities to improve.
This is really a pretty standard motel-type establishment. The photography makes it look a bit better than it really is which could be disappointing. If you look at it as a standard motel for a brief overnight stay, it is fine for the price.
Mark
Stayed 1 night in Apr 2023
Response from Wayne Sheard - General Manager on 17 Apr 2023
Hello Mark,Thank you for taking the time to review your recent stay. I am sorry we didn't meet your expectations. We are an older style Hotel that has a lot of character and atmosphere and a great Team.Thank you again and I hope we can host you again should you return to Dunedin on your next visit to New Zealand.Safe travels Wayne - GM
Couldn’t fault anything. Very clean wonderful service. Will definitely go back.
savannah
Stayed 1 night in Apr 2023
Response from Wayne Sheard - General Manager on 17 Apr 2023
Hi Savannah,Thank you for taking the time to review your recent stay with us. Your positive feedback is appreciated and serves as a positive reinforcement to our Team. I am please we met your expectations and look forward to hosting you again.RegardsWayne - GM
8/10 Good
Millie
Travelled with family, Travelled with family and small children
Great location and parking. Comfortable beds. Unfortunately our wifi didn’t work throughout our stay. Would have been helpful to have at least a toaster or some cutlery/bowls for a quick breakfast.
Millie
Stayed 2 nights in Apr 2023
Response from Wayne Sheard - General Manager on 14 Apr 2023
Hi Millie,Thank you for taking the time to review your recent stay with us. I apologize for the issue with your Wifi. We are getting intermittent issues in some parts of the Hotel and are currently looking at a new install. Because we are a Hotel with a Restaurant we do not have cooking facilities or toasters in the rooms. These are a fire risk and can set our automatic alarms off.Thank you again for your review and I hope we can host you again in the future.RegardsWayne - GM
10/10 Excellent
Kyra
12 Apr 2023
Kyra
Stayed 1 night in Apr 2023
Response from Wayne Sheard - General Manager on 10 May 2023
Hi Kyra,Thank you for taking the time to rate your recent stay with us. By your score it is great to see we ticked the boxes in making your stay enjoyable.We look forward to hosting you again should you return to Dunedin.RegardsWayne - GM
4/10 Poor
Deb
11 Apr 2023
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
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Deb
Stayed 1 night in Apr 2023
Response from Wayne Sheard - General Manager on 11 Apr 2023
Good Morning Deb,Sorry to see that your recent stay with us did not meet your expectations. We normally get very good comments and reviews so I hope you will give us the opportunity in the future to host you again to give you the true Dunedin Leisure Lodge experience.RegardsWayne - GM
8/10 Good
Keith
8 Apr 2023
Liked: Cleanliness
The Breakfast was only Luke warm at 8.00 am in the morning.
Not good enough, and had to ask to Microwave to heat up.
No offer of replacement.
Keith
Stayed 1 night in Apr 2023
Response from Wayne Sheard - General Manager on 10 Apr 2023
Good morning Keith,Thank you for your feedback and review. My sincere apologies for your negative experience with Breakfast. As it is a Buffet Style Breakfast I am not sure which components were luke warm. I will look into this and get the Team to monitor the temperatures to ensure this is avoided going forward. We normally get very good comments on the Breakfast so this is an isolated issue.Again my apologies and please let me know if you are staying with us again so I can work towards making amends to you.RegardsWayne - GM
Lodge was next to botanical gardens and east access into city center by bus.
Staff was particularly helpful with luggage loading into shuttle when airport shuttle was late.
Anna
Stayed 1 night in Mar 2023
Response from Wayne Sheard - General Manager on 30 Mar 2023
Hello Anna,Thank you for taking the time to review your recent stay with us, Your high score and positive points are well received. Thank you and I am pleased to have met your expectations.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 30 Mar 2023
Hi Carl,Thank you for your awesome rating and taking the time to do this. I hope to be able to host you again in the future.RegardsWayne - GM
10/10 Excellent
Nicola
19 Mar 2023
Nicola
Stayed 1 night in Mar 2023
Response from Wayne Sheard - General Manager on 20 Mar 2023
Hi Nicola,Thank you for taking the time to rate your recent stay and giving us such a high Rating. This is a great training and motivational tool as it flags to the staff that their efforts are appreciated and noticed by our valued guests.Thank you again and I look forward to possibly hosting you again in the future.RegardsWayne - GM
Response from Wayne Sheard - General Manager on 17 Mar 2023
Hi Daniel,Thank you for taking the time to rate your recent stay with us. Your grading is appreciated and is useful as a confirmation that we are meeting our guests expectations.Thank you again and I look forward to possible hosting you again in the future.RegardsWayne - GM