Exterior

Reviews of La Quinta Inn & Suites by Wyndham Dumas

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dumas
1912 S Dumas Ave, Dumas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was great , we were pulling a uhaul trailer and it felt safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Grounds could be cleaner
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Kathy,Thank you for your feedback! We appreciate your positive rating and take your comments about the cleanliness of our grounds seriously. Ensuring a clean and pleasant environment for our guests is important to us, and we'll work diligently to address any areas that need improvement. Your feedback helps us improve our services, and we hope to welcome you back for an even better experience in the future!Sincerely, Jim StegallGeneral Manager

10/10 Excellent

Mike, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a few times when passing through and it’s a good no frills choice. Breakfast offerings are typical.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Mike,Thank you for your perfect rating and for choosing to stay with us multiple times! We're pleased to hear that our hotel serves as a good no-frills choice for you when passing through. We appreciate your feedback regarding our breakfast offerings, and we're glad they meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Ramon

Liked: Staff & service
Property is in poor condition, A/C unit noisy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Ramon,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and the noisy A/C unit during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Hotel Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Keith,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Paula,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has great parking for trucks and trailers. The rooms are clean. This is a good hotel!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Barbara,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our property to have great parking for trucks and trailers and that you found the rooms clean. We're glad to know that you had a good experience with us overall. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are traveling with a dog, which cost us a bit more. It didn't cost us an arm and a leg more. The room is beautiful, clean and they welcomed our furry family member, without reserve.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Sandra,Thank you for your perfect rating! We're thrilled to hear that you and your furry family member had a wonderful stay with us. We strive to provide a welcoming environment for all our guests, including pets, and we're delighted that you found our room beautiful, clean, and accommodating for your needs. We appreciate your feedback and hope to welcome you and your pet back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
quiet hotel good rate.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Jeff,Thank you for your feedback. We're glad to hear that you found our hotel to be quiet and offered a good rate. Providing a peaceful and affordable stay for our guests is important to us, and we're pleased that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Travis

Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Travis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear FRANK,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

8/10 Good

Barbara

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to a walking trail at the Window on the Plains museum which was really nice. We were also able to walk to the Plaza Mexican restaurant which was very good. The staff and other guests were very nice and accommodating to our dog.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Barbara,Thank you for your feedback and positive rating! We're glad to hear that you enjoyed the proximity to the walking trail and the nearby restaurant during your stay. It's also great to know that our staff and other guests were accommodating to your dog. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 Okay

ALEXIS

Travelled with family
Disliked: Staff & service
The pool was to warm
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear ALEXIS,We apologize for any inconvenience caused by the pool being too warm. We will investigate and address this issue promptly to ensure that the pool temperature is comfortable for all guests. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

José

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Dear José,We're delighted to hear that you found our hotel super clean! Thank you for the positive feedback, and we hope to welcome you back again soon for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Alex

Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Alex, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Steve

Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Steve,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

jeremy p

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Jeremy p,Thank you for your positive feedback! We're glad to hear that our staff made your stay pleasant. We strive to provide excellent service to all our guests, and we appreciate your recognition of our efforts. If you have any suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Joaquin

Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Joaquin,We appreciate your visit and the positive review you left us with (5 stars). It is very energizing. When we receive such high ratings, we are proud and inspired to provide better service. I am excited to see you around again.Sincerely, Hotel Manager

6/10 Okay

Nancy

They need to clean and refresh entire property
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Nancy,Thank you for your feedback. We take cleanliness and guest satisfaction seriously. Rest assured, we will address your concerns and work to improve our property to provide a better experience for all our guests. We appreciate your input.Sincerely, Hotel Manager

10/10 Excellent

Angela

Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Angela,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Alejandro,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Angela, Norman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff was nice. It was good for a quick overnight stop on a long road trip.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Angela,Thank you for taking the time to share your feedback with us! We're glad to hear that you found the room clean and our staff nice. We understand the importance of a comfortable stop during a long road trip, and we're pleased that we could provide that for you. If your travels bring you back our way, we'd love to welcome you back for another stay!Sincerely, Hotel Manager

10/10 Excellent

Frances

Travelled with pets
I have stayed here on numerous trips. It’s a great place to stay. Hotel is clean, staff is always friendly and polite and it is conveniently located.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Frances,Thank you for your feedback and continued loyalty! We're delighted to hear that you've had consistently positive experiences during your numerous stays with us. Providing a clean environment, friendly and polite staff, and a convenient location are top priorities for us, and we're thrilled that we could meet your expectations in these areas. We appreciate your kind words and look forward to welcoming you back again soon for another great stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Rachelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Rachelle,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 Okay

Terri

Travelled with family
Liked: Staff & service
Needs some TLC, good location.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Terri,Thank you for your feedback and rating. We appreciate your acknowledgment of our good location. We take your comments seriously and will work towards addressing areas that need improvement to enhance your future experiences. If there are specific aspects you'd like us to focus on, please feel free to share. We hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear David,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was set back from the highway - reducing noise. I was surprised it had happy hour (even though I did not partake). Breakfast was good. Coffee was good. I could hear a couple talking behind my headboard but I was so tired, I went right to sleep.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Terry,Thank you for the 5 out of 5 rating and the positive feedback about your stay! We're pleased to hear that the location set back from the highway helped reduce noise, and we're glad you found the surprise happy hour, breakfast, and coffee to be enjoyable. We apologize for any noise disturbance you experienced, but it's great to know that you were able to rest well despite it. We appreciate your feedback and look forward to welcoming you back for another great experience! Safe travels!Sincerely, Hotel Manager

10/10 Excellent

michael, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Michael,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price. Room was more updated than I expected
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Lynda,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a nice place for the price and that the room exceeded your expectations in terms of updates. We strive to provide a great value for our guests, and we're glad you enjoyed your stay. We appreciate your rating and look forward to the opportunity to host you again in the future!Sincerely, Hotel Manager

6/10 Okay

Benjamin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Terribly cold night, heating needs major repairs
Stayed 1 night in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Benjamin,We apologize for the discomfort you experienced due to the heating issues during your stay. Your feedback is valuable, and we assure you that we are addressing the problem promptly to ensure a more comfortable environment for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Manager

10/10 Excellent

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Frances,I appreciate your 5-star review. We aim for complete guest satisfaction, so I am delighted you felt that way. You obviously agree with us that we should offer our guests an excellent balance of comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager

10/10 Excellent

audrey

Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Dear Audrey,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Larry

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Larry,We appreciate you visiting with us and leaving such a high rating. We are grateful that the majority of our overnight visitors are content with their choice to remain with us. When you return, we promise to continue offering the best possible service. We value feedback from our visitors above all else, so please accept our sincere gratitude for your 10-star review. Please come back soon.Sincerely,Hotel Manager

8/10 Good

Hussain

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
some of the breakfast items were not stocked properly, namely the waffle batter and the kids could not have their favorite breakfast. It wasnt even busy so our expectation was that the attndant would be restocking regularly or be around for us to request.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Hussain,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the breakfast items not being stocked properly, particularly the waffle batter. Your expectations are valid, and we appreciate you bringing this to our attention. We'll address this matter with our team to ensure better service, even during slower times. If there's anything else you'd like to share, or if there's anything we can do to make your future more enjoyable, please let us know. We value your feedback and strive to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Anthony,Thank you for your incredible 10-star rating! We are so delighted that you had a wonderful time with us, and we look forward to welcoming you back soon! Your kind feedback means a great deal to us, and we hope to make your next visit even better. Thank you again!Sincerely, Hotel Manager

10/10 Excellent

brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy times
happy to stay the night
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Brandon,Thank you for the perfect rating! We're delighted to hear that you had happy times during your stay and that you were content to stay the night. If there's anything specific you enjoyed or if there's anything we can do to make your future even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Hotel Manager

8/10 Good

Caitlin, Oklahoma City

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dumas La Quinta staff was phenomenal. The facilities were clean for the most part. The breakfast could use some gluten free / dairy free options. The bathrooms lacked hooks or rods for hanging towels.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Caitlin,Thank you for sharing your feedback! We're delighted to hear that the staff at Dumas La Quinta was phenomenal, and you found the facilities mostly clean. Your suggestion regarding gluten-free and dairy-free options for breakfast is valuable, and we'll certainly consider it for improvement. Additionally, your note about the lack of hooks or rods for hanging towels in the bathrooms is duly noted, and we'll address it to enhance the guest experience. If there's anything else you'd like to share or if there's anything we can do to make your future even better, please feel free to let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Hotel Manager

4/10 Poor

Geoffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Geoffrey,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great one night stay on our long distance trip. The breakfast was great! The bathrooms could use a little TLC but other than that it was great.
Response from Hotel Manager on 1 Jan 2024
Dear Hanna,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a great one-night stay during your long-distance trip and enjoyed the breakfast. Your feedback about the bathrooms is valuable, and we'll certainly take it into consideration for improvement. We appreciate your positive comments and hope to provide you with another excellent stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Charles, Houston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Charles,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff could have been more helpful. Only one cart in the entire hotel
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Vicky,Thank you for your feedback and for taking the time to share your experience with us. We apologize for any inconvenience you experienced with the limited availability of carts and for not receiving the level of assistance you expected from our staff. Your comments are valuable to us, and we'll address these issues internally to ensure they are resolved and don't happen again in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Jan 2024
Dear jo,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Regan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Regan,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Rivemar

Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Rivemar,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

4/10 Poor

Bobbi

Liked: Room comfort
Disliked: Property conditions & facilities
Dumas La Quinta drive on by
Hotel is old and tired. Our bathroom sink had a crack in it. The tub’s epoxy coating was coming off and it looked dirty where epoxy was missing. The shower head needed to be replaced. To charge $133 per night for a room that needed maintenance is a rip off. The bed was comfortable and lines where newish, thank goodness.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Dear Bobbi,Thank you for sharing your detailed feedback with us. We sincerely apologize for the issues you encountered during your stay, and we regret any inconvenience caused. We take your concerns seriously and have addressed them with our maintenance team to ensure immediate improvements. Your comments are invaluable as we strive to provide a comfortable experience for all our guests. We appreciate your acknowledgement of the comfortable bed and new linens. Please consider giving us another chance, as we are committed to delivering a more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Kevin, Ennis

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great overnight stop on a road trip. Only there for the night. It is pet friendly and that was a must on this trip.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Kevin,Thank you for the 5-star rating! We're delighted to hear that your overnight stop at our hotel was great and that our pet-friendly policy was a must for your road trip. If there's anything more you'd like to share or if you have any suggestions, please feel free to let us know. We appreciate your positive feedback and hope to provide you with another excellent stay in the future! Safe travels on your road trip!Sincerely, Hotel Manager

10/10 Excellent

Heather

Travelled with family
Always great!
Always a great place to stay on our way to Colorado or back home to Texas.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Heather,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that our hotel is always a great place for you to stay, whether on your way to Colorado or back home to Texas. We appreciate your loyalty and positive feedback. If there's anything specific you enjoy or if you have any suggestions, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Craig

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Craig,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

gloria jean

Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear gloria jean,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 Okay

Cynthia, Colorado Springs

Travelled with pets, Travelled with partner
We were given the room that was requested, and it was nice. Unfortunately, the heater didn't work, and we couldn't get it to reset. So we had to move to another room and it wasn't as nice. The bathroom didn't have any towels, there was bluing in the toilet and some hair on the tank of the commode, I was concerned if the room had been cleaned? But the beds were made up nicely, I guess at least a part of the room was clean. It was an inconvenience to have to pack our luggage again, and then had to take the towels from our first room to the new one.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear Cynthia,We apologize for the inconvenience you experienced during your stay, including the issues with the heater and the cleanliness of the second room. Your feedback is valuable, and we will address these issues with our team to ensure a more seamless and pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to make it right on any future visits.Sincerely, Hotel Manager