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Reviews of Wyndham Garden Düsseldorf Mettmann

Wyndham Garden Düsseldorf Mettmann
Peckhauser Strasse 5, Mettmann, NW

Reviews

7.0

Good

Rating 10 - Excellent. 69 out of 441 reviews" "
Rating 8 - Good. 176 out of 441 reviews" "
Rating 6 - Okay. 120 out of 441 reviews" "
Rating 4 - Poor. 58 out of 441 reviews" "
Rating 2 - Terrible. 18 out of 441 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Ward

Stayed 1 night in Nov 2023
Response from Your team of Wyndham Garden Düsseldorf Mettmann on 19 Nov 2023
Dear Ward.We thank you for taking the time to provide us with your feedback.We regret that your time with us did not meet all your expectations and we would be interested in knowing what we could have improved.We hope we will have the opportunity to see you again in the future. Best regards,Your team of Wyndham Garden Düsseldorf Mettmann

4/10 Poor

Jelena

Stayed 1 night in May 2023
Response from Garden Düsseldorf Mettmann on 26 Jun 2023
Sehr geehrte Jelena, wir freuen uns, dass Sie wieder gut zu Hause angekommen sind und sich die Zeit genommen haben, Ihren Aufenthalt in unserem Hause zu bewerten. Wir freuen uns darauf, Sie bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen Ihr Team vom Wyndham Garden Düsseldorf Mettmann

8/10 Good

Gabriel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Good Location. Safe
Response from Tuna Tambak on 12 Jan 2023
Dear Gabriel,Thank you for your review.We look forward to seeing you again and wish you health and success in 2023

4/10 Poor

Fai Leung

Disliked: Cleanliness, amenities, property conditions & facilities
The room is small like Ibis hotel room and it doesn't have any amenities like hotpot (kettle), coffee making stuff or tea bag and cups or glasses, etc. The breakfast in the morning has nothing to rave about and the coffee tastes horrible. The hotel interior looks very dark and tired. There is a spider in the restroom crawling at the corner of the ceiling above the mirror
Stayed 1 night in Dec 2022
Response from Tambak on 17 Dec 2022
I apologize for the poor service and cleanliness you experienced during your stay. We take great pride in providing excellent customer service, and I am sorry that we did not meet your expectations on this occasion. Please accept my sincere apologies. Thank you again for bringing this matter to our attention – we will use it as an opportunity to improve our services going forward.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
First time to stay here, it's right on the edge of Mettmann coming in from Dusseldorf. It's showing its age but the two nights here were quite all right. The breakfast was decent and the service personnel at the restaurant was friendly. There are also two supermarkets within 5 min walk.
Stayed 2 nights in Nov 2019
Response from Wyndham Garden Mettmann - Rezeption on 15 Jan 2020
Dear Guest, thank you very much for your friendly feedback - we really do appreciate it a lot! Please be our guest again soon, it will be our pleasure to welcome you! Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel that could use some updating. Carpet is a little dirty. Very 1980s. Nice service. I’m sure if I wasn’t here for a trade show, rates wouldn’t have been outrageous. Pretty far from the convention center so staying here will not save you money. Very nice staff.
Stayed 3 nights in Oct 2019
Response from Tambak on 1 Nov 2019
Dear Guest, thank you very much for taking the time to share your experience in Mettmann, we are glad you spent an enjoyable time and that our team was able to provide the great service we aim for. Thank you for your comment regarding our staff - we really do appreciate it a lot! We refurbished the hotel already partially. For example one floor is already renovated and in every room there are new flat TV screens. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2019

10/10 Excellent

Zakir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast and very friendly staff
Stayed 1 night in Sep 2018
Response from Manager on 30 Nov 2018
Dear Zakir, thank you for your stay at our hotel and for review. We are pleased to hear that you enjoyed our breakfast. Thank you for your comment regarding our staff, we do appreciate it a lot. We would be pleased to welcome you again at our hotel. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Ioana

Dirty choice
Dirty room, the bathroom was not cleaned. In the morning, I could see how the maids were keeping the sheets on the floor. Really awful to see that one of that sheets will be put in your bed. 😔 would definitely not recommend it.
Stayed 1 night in Sep 2018

2/10 Terrible

CHINEDU

Disliked: Staff & service, property conditions & facilities, room comfort
I will stay clear of this hotel.
I’ve never been to a hotel that has no air condition or cold air coming from vents. It was so hot I felt like I was dying. I was given a small rickety fan to use and when I called Hotels.com it couldn’t be sorted out. I was promised a call back the next morning but heard nothing back. This has been the worst experience I have ever had in my life and will never be using the hotel again.
Stayed 2 nights in Jul 2018

8/10 Good

Ranjiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Everything was Good. The room was comfortable. Good parking possibility. I just didn't like the fact that the gym room didn't have the machines which were shown in the pictures of the hotel.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with great service - rooms a little basic but perfectly adequate. Rooms could have been warmer, though - it didn't help that the maids left the window open each day, when termperatures outside were below zero.
Stayed 3 nights in Mar 2018
Response from DS on 26 Mar 2018
Dear Jon, thank you for taking the time to review. We are very pleased that you enjoyed your stay with us and we could convince you with your room and our staff. Because of the temperature and the open window we have the maid again trained. We look forward to welcoming you back to our house. Kind regards, your Team from Wyndham Garden Düsseldorf Mettmann

10/10 Excellent

Blume, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , bus station is in front of it . many parking spaces available free outside hotel . Breakfast very good .Staff very friendly .
Stayed 6 nights in Feb 2018
Response from Manager on 28 Feb 2018
Dear Blume, thank you for your stay and for taking the time to review. It is our pleasure to hear that you have been satisfied with the area from the hotel and our breakfast buffet. Thank you for your comment regarding our staff - we do really appreciate it a lot. Please be our guest again soon - it will be our pleasure to welcome you again. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Try it and see
I was attracted to this hotel for it's value including free parking and free breakfast. Staff here are friendly and accommodating and speak English.
Stayed 2 nights in Feb 2018
Response from DS on 9 Feb 2018
Dear Roger, thank you so much for taking your time to evaluate your stay at our hotel. It is pleasant to read that you enjoyed your stay at our hotel. We hope to see you soon again. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

F

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017
Response from DS on 8 Jan 2018
Dear Guest, thank you for your feedback and your visit in our hotel. We look forward to welcoming you again soon. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you want to go to Mettman
The hotel is nice. You need a car to get to restaurants around the hotel. The buffet is pricey and the variety is the same every night. The bar area is nice with a huge tv and it was fun getting to know about soccer. The listing said they offered laundry service. I gave 3 loads of laundry and cost me 300 Euros. It would have been cheaper to buy new clothes. I thought the name Dusseldorf Mettman meant that it was close to Dusseldorf. After a taxi and train we arrived in Dusseldorf. The shower was extremely small and I never learned how to adjust the heater. The staff was very nice.
Stayed 1 night in Nov 2017
Response from Hotelmanager on 30 Nov 2017
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. It is a pleasure that we could persuade you with our bar area. We are sorry to hear that the area from the hotel hasn´t matched your expectations. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Having to ask for tea/coffee making facilities is becoming a little tiresome, but then having to get your own cups, and tea/coffee, milk etc. is stretching things; especially as other hotels in the chain supply these without being requested. Breakfast on our first morning was very much "hit or miss"; the were obviously a lot of people resident, and insufficient staff to ensure all the usual breakfast options were being replenished. This did improve over the next couple of days; but in November/December they often have bus parties resident, and this issue needs addressing before then. The rooms are always very hot, even though we turn the heating right down, maybe some form of air conditioning system could be incorporated, or simply reducing the thermostats !
Stayed 3 nights in Sep 2017
Response from communications Manager on 30 Oct 2017
Dear Guest, thank you very much for taking your time to rate your stay in our hotel. Thank you very much for your good rating. it is a pleasure to hear that you enjoyed it with us. We would like to check the things you mentioned. We hope to see you soon again. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

ec, istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sarisfied Aybout the hotel I made my review if you continue to ask to write long I will stop leaving comments
Stayed 2 nights in Sep 2017
Response from communications Manager on 30 Oct 2017
Dear Guest, we are sorry to hear that their stay has not been announced. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Ciprian

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Normal priced for a well located hotel
Friendly reception stuff that compensated the lack or bad operation of the software, or the unhappy look of the ladies at the breakfast buffet.
Stayed 6 nights in Aug 2017
Response from Hotelmanager on 30 Oct 2017
Dear Guest, thank you very much for your kind feedback. Thank you for your good rating about us. we are very happy that you enjoyed our breakfast. We look forward to welcoming you again. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good value
Fine place in a location close to airport at very competitive rate.
Stayed 1 night in Jun 2017
Response from KS on 2 Aug 2017
Dear Guest, Thank you very much for your review. We are very pleased that you enjoyed our location as well as our price-performance. Kind regards, your team from Wyndham Garden Düsseldorf Mettmann

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioning. No tea or coffee making facilities in room.
Response from Hotelmanager on 28 May 2017
Dear Guest, thank you very much for taking the time to review your stay at our hotel. We are sorry that we could not convince them with our rooms. At our reception you can borrow 24h fans and tea & coffee sets. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We go to euroshop In Duesseldorf down town
MeTaman away 45min by bus from Duesseldorf down town, 25min by taxi he charge us way to go 48euro and back 48 or 50euro to the euroshop area another 20 to 25 euro!!! Must not tell : Wyndham Garden Düsseldorf Mettmann - It Only Takes A Minute it is a!!!!!!!?????? It not Düsseldorf it is a town very far away we spend more then 800 euro taxi!!!!!
Response from Manager on 14 Mar 2017
Dear Guest, thank you for taking the time to share your impressions by writing a comment. You need with Taxi or Auto 15 to 20 minutes and 30 to 45 minutes with Bus or train to Duesseldorf. We are very sorry for this wrong information. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Very good value
Response from Hotelmanager on 8 Mar 2017
Dear Guest, thank you very much for your review. It is a pleasure that we could persuade you of our service and the area of the hotel. Kind regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Harald, Canterbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern business Hotel
This is a typical business hotel on the outskirts of Duesseldorf. The rooms are clean and tidy, the bathroom has all you need and the noise level is low as well. Perfect for a short stay. However - if you want to visit Duesseldorf it is advisable to come by car.
Response from Manager on 12 Dec 2016
Dear Guest, thank you so much for taking your time to evaluate your stay at our hotel. It is a pleasure that we could persuade you with our cleanliness and of the area from the hotel. It is great to read that you have been satisfied with your room. Please be our guest again soon, it will be our pleasure to welcome you! Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Rickey

Liked: Cleanliness, staff & service
Convenient and economical
We just used the room for sleep and we're not in the area for long. Arrived late and left first thing in the morning. Room was clean and adequate for our needs
Response from General Manager on 28 Nov 2016
Dear Guest, thank you for your stay at our hotel. We hope you had a good journey home, We are pleased to hear that you have been satisfied with your stay. We would be pleased to welcome you again at our hotel. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Jamil, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as what price gives....low quality.. good beakfast.
Response from Manager on 19 Nov 2016
Dear Guest, thank you very much for taking the time to review your stay at our hotel. It is a pleasure that we could persuade you of our breakfast. We are sorry to hear that the prices and our quality haven’t met the expectations. We would be pleased to welcome you again at our hotel. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff good
Response from General Manager on 27 Oct 2016
Dear Guest, thank you for taking the time to review your stay at our hotel. Thank you for your comment regarding our staff, we really do appreciate it a lot. We would be pleased to welcome you again at our hotel. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The room was antique and tiny. Would not stay there again. Rectionist was not very friendly.
Response from General Manager on 5 Oct 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We have a variety of room types from standard rooms with 16 sqm up to the apartment with up to 77 sqm. Thank you for your comment regarding our reception. Please be sure that we informed our Manager and retrained our staff to avoid similar incidents in the future. We would be pleased to welcome you back in our hotel. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

mike, usa

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Small rooms
Rooms too small Pillows too soft No air conditioning No fridge
Response from Manager on 21 Sept 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations. We have a variety of room types from standard rooms with 16 sqm up to the apartment with up to 77 sqm. We have different sorts of pillows – you can get them 24h for free at our reception. Also we would be pleased to offer you a fan - you can get them 24h for free at our reception. Concerning the fridge we informed our maintenance department about it and replaced it. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Richard, Canada

Liked: Staff & service
Disliked: Room comfort
Nicely furnished hotel without air conditioning
This hotel is northwest of Dusseldorf about 15 kilometers from the Aldstadt in the town of Mettman. I was disappointed to discover that the hotel did not have air conditioning upon my arrival on a day that was very hot. I did not bother to check on that when I booked the room, I just assumed that all hotels have air conditioning and for the first 2 nights I had difficulty sleeping in the heat. At least they had a fan that I could borrow for a deposit of 20 euro which helped. Thankfully by the third day the weather had cooled. The hotel was nicely furnished and had a nice restaurant with a bar. The breakfast was very good and there was a lot of items to choose from. The internet signal was not available in my room and I had to go down to the lobby to receive a signal. The hotel offered to move me to another room but I declined. The free parking was nice because if you stay here you will need a vehicle to get around as there is not much there. Only a few restaurants (mostly fast food including a McDonalds) within walking distance. There is a grocery store very close by but not much shopping unless you travel downtown.
Response from Manager on 21 Jun 2016
Dear Guest, thank you very much for taking the time to review your stay at our hotel. It is a pleasure that we could persuade you of our parking space, our breakfast and the bar fridge. We are glad to hear that you enjoyed the free internet access. We would be happy to show you on your next visit our large choice of different pillows – you can get those 24h free at our reception. We are constantly striving to improve the quality of our WIFI and will check the connection at the room you slept in immediately. Thank you also for your comment regarding the heat at your room, we already informed the maintenance about it and checked you room. We would be pleased to welcome you again at our hotel. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic single room, few frills.
Only slept one night and didn't use any of the facilities. Simple single duvet. Bottle of water in room wasn't complementary. Room a little too warm. Opening window would have allowed traffic noise in.
Response from Manager on 2 May 2016
Dear Guest, thank you for your stay and for taking the time to write a comment. We are glad to hear that you liked the cleanliness of your room. Thank you for your comment regarding the heating at your room, we have already checked and fixed it. We are looking forward to welcome you again at our Hotel. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotelmanager on 18 Apr 2016
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Mit freundlichen Grüßen, Ihr Team vom Wyndham Garden Düsseldorf Mettmann

6/10 Okay

Verified traveller

Liked: Staff & service
Not 4 star!
Definetly not 4 star - mediocre 3 star! Small rooms - no bathroom amenities including no soap on first day...second day there was hand soap in the shower instead of shower/bath liquid soap! Positives are breakfast open till 11 am everyday and free parking
Response from Manager on 25 Feb 2016
Dear Guest, thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry for the missing bathroom amenities. We assume it is of little consolation to you but we immediately informed the department heads in charge, to avoid similar incidents in the future. We are constantly striving to improve the quality of our house and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. Best regards, your Team from Wyndham Garden Düsseldorf Mettmann

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotelmanager on 10 Aug 2015
Dear Guest, thank you for your comment. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann

4/10 Poor

Anuj, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
average hotel with below average rooms
not a very good experience. negatives: old rooms, heating not working, internet connection intermittent, noisy rooms - bad wind and heat insualation positives: breakfast spread was goood
Response from Hotelmanager on 25 Apr 2015
Dear Guest, thank you for your Review. we have many renovated rooms. We are glad to Show you our new superior rooms. We will check the Internet Connection. Best Regards your Team from Wyndham Garden Düsseldorf Mettmann

10/10 Excellent

Business venturist

Liked: Cleanliness, staff & service, room comfort
yup
i didnt get a chance to stay but it looks really nice from the pictures, our trip was cancelled last minute, hopefully next year ill have a chance to check it out.

8/10 Good

Sery laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotelmanager on 14 Feb 2015
Dear Guest, Thank you for your review. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann.

6/10 Okay

Itzchak

Liked: Staff & service
Disliked: Room comfort
Response from Hotelmanager on 14 Feb 2015
Dear Guest, Thank you for your review. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann.

8/10 Good

George, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good clean hotel 10 miles, 45 minutes from the city centre on the 738 bus (Two Euros Fifty one way) from bay 11 at the Haupotbahnhof in Dusseldorf which stops right outside (by the Peckhauser Kreispolizelbehorde bus stop). Aldi, Rewe & McDonalds are nearby and town centre is about 30 minutes walk away or again you can go on the 738 bus again. Aldi, Rewe & McDonalds are very close by. Town shops seem to close early or completely on Saturdays Breakfast had a great choice of meats, cheeses, rolls, croissants etc and hot & cold drinks. Rooms similar to Travel Inn - clean and comfortable. As seems to be usual with German & Austrian hotels the pillows collapse to nothing so you may need to use the spares. Free Wi-Fi - but you have to get a card for each device from reception each day to use. Hotel staff were friendly & helpful. Hotel was easy to book, find and check-in
Response from Hotelmanager on 7 Mar 2015
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay in our hotel. We hope to welcome you soon again in our hotel. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann.

6/10 Okay

Bt0102uk

Disliked: Cleanliness, staff & service, room comfort
Could have done better
The location is good away from hustle and bustle, good connections to roads and transport. From outside hotel looks very nice and classy. However the room we were given was very small. The room was grimy and dirty. The curtain a were torn. Overall ambiance was missing and very poor. Amenities mentioned steam room (not working) only a small gym and sauna were working so very basic. Breakfast had a limited choice specially for vegetarians. Overall for the size and outward appearance the rooms amenities and services cod be improved a lot

10/10 Excellent

babyblu20

Liked: Cleanliness, staff & service, room comfort
WOWcha
Lovely time + Great hotel will defo visit again and again THANK YOU

8/10 Good

A. Farooqi, Maidenhead, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
The Team at Reception was very politely, knowledgeable and very helpful. The room was neat and clean. Excellent value for Money. Would love to stay there again.
Response from Hotelmanager on 9 Aug 2014
Dear Guest, thank you for your Review. We hope we see us again. Your Team from Wyndham Garden Düsseldorf Mettmann

4/10 Poor

Daniel, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst bed ever
Response from Hotelmanager on 7 Jun 2014
Dear Guest, thank you for your review. We have received your comment. With best regards, Your Team from WYNDHAM GARDEN Düsseldorf Mettmann.

8/10 Good

sandys bfl

Liked: Cleanliness, staff & service
germany
HOTEL EXPERIENCE WAS. Verry enjoyable. Located nicely outside of Dusseldorf.

4/10 Poor

sergenick, Seattle

Liked: Cleanliness
Nice Hotel Location, Lacking Services
This hotel is located conveniently in Mettmann, not too far from the town and a close drive to Dusseldorf. They have a nice sauna and good meeting facilities. I came to this hotel for business and to spend a few days catching up on work. Unfortunately, I was not able to do this because of their lack of Internet service. The rooms are a bit small, but otherwise German standard. The big problem is their "free WiFi" DOES NOT WORK, even on multiple devices (iPad, PC, droid phone, etc.). After several days in the hotel, they were unable to get it working. The only option was to work in the lobby with a cable. Even after the front desk staff promised to have the system reset multiple times and to talk with management, nothing happened over several days. They kept giving me new passwords, but this was not the problem -- I could not even access the screen for passwords. It was a "hot" issue discussed in the sauna by other guests with the same problems. A business hotel without working WiFi means it is NOT a hotel that can be recommended. In this day and age, it is simply unacceptable.
Response from Hotelmanager on 17 May 2014
Dear Guest, thank you for your review. We really regret that you were not satisfied with the WiFi connection during your stay in our hotel. We checked the connection and we have it repaired. With best regards, Your Team from WYNDHAM GARDEN Düsseldorf Mettmann.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value for the money
The Hotel was a bit far away from the centre of Dusseldorf, where we wanted to spend more time. It took almost an hour on the bus.
Response from Hotelmanager on 17 May 2014
Dear Guest, thank you for your review. We have received your comments. With best regards, your Team from Wyndham Garden Düsseldorf Mettmann.

6/10 Okay

JS, South Africa

Disliked: Room comfort
Convenient
Very comfortable average Hotel
Response from Hotelmanager on 28 Dec 2013
Dear Guest, thank you for your review. We have received your comment. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible service and rude aggressive staff
The staff from the front to the bar were rude aggressive and generally unhelpful. The bar staff were rude and put out by having to serve us. They booked my taxi booked for the incorrect time at 0515 instead of 0545 although I was a awake when the wake up call came the awful male receptionist persisted in arguing with me and wouldn't agree to ask the driver wait. I was down in 20 mins and luckily the driver waited. The male receptionist then persisted in aggressively pointing the time the taxi was booked and I had to ask him to stop being so aggressive. He then shrugged his shoulders and said I haven't asked the driver to wait, the driver had waited and was clearly not concerned about the wait. The male receptionist then deliberately took a very long time to check me out and even tried to argue that my credit card was not working. Despite having printed a receipt which had cleared the amount due he tried to ask for another credit card which I refused. Overall the experience left me feeling extremely unsafe. I will not be recommending this hotel or staying here again.
Response from Hotelmanager on 28 Dec 2013
Dear Guest, thank you for your review. We really regret that you were not satisfied with our service during your stay in our hotel. With relevant staff we have already spoken. We apologize for the inconvenience. Your feedback is very important to us to improve our service. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
OK hotel but not more than that.....
Small rooms, hot water running out in the shower. Other than that - OK but not great.
Response from Hotelmanager on 26 Apr 2014
Dear Guest, thank you for your review. We have received your comments. With best regards, Your Team from Wyndham Garden Düsseldorf Mettmann.

4/10 Poor

Adele, USA

Disliked: Cleanliness, room comfort
Distance from Airport adds to the Cost
This hotel was the first budget option that came up when I looked for one close to the Dusseldorf airport. We spent the same amount on cab rides to and from the airport as we did on this Best Western motel for our one-night stay, effectively doubling the cost. It wasn't a nice enough hotel stay to justify this travel. Surely, the total cost of travel to and from the airport plus the cost of the room is equal to staying at a nicer hotel, closer to the airport. This just wasn't worth the cost.
Response from Hotelmanager on 6 Mar 2015
Dear Guest, thank you for your review. Best regards, Wyndham Garden Düsseldorf Mettmann