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Reviews of Pinewoods Resort

3 out of 5
Pinewoods Resort
1460 E Duck Creek Ridge Road, Duck Creek Village, UT

Reviews

7.8

Good

Rating 10 - Excellent. 113 out of 319 reviews" "
Rating 8 - Good. 110 out of 319 reviews" "
Rating 6 - Okay. 43 out of 319 reviews" "
Rating 4 - Poor. 29 out of 319 reviews" "
Rating 2 - Terrible. 24 out of 319 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Suzan

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Abandoned
Owner was having a baby so lobby and restaurant were closed. Check in info was in an envelope by the door. After a 10 hour drive and no nearby restaurants thank God I had a couple cans of soup to heat up in the microwave. Our room was called the "Ice Cave" fitting since it was so cold! Room was so small it was claustrophobic. Congrats on the baby, but have back up to run the hotel please.
Stayed 1 night in Oct 2023

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in a cute village. We had problems with our door code at check in but the owners responded quickly and it was fixed. We didn't have time to explore the facilities, but the property was cute. The only improvement would be the bed. We liked the mattress itself, but it was sloped down at the head. We would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Ridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fun time. If you like rustic, this resort is for you. The pool was well maintained. They have a game room. Equipment is dared, but the kids still had fun. We also played basketball. Separate bathroom/shower facilities are state of the art.
Stayed 1 night in Aug 2023

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness
Duck Creek is best described as primitive. We didn’t have much in the way of service - except a delivery of bedding for the cot when we called the listed phone number. The room was fine.
Stayed 3 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding trip
We loved our stay. We will be staying again.
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service
Very clean. Staff very polite and helpful
Stayed 3 nights in May 2023

10/10 Excellent

Luke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people
Stayed 2 nights in May 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Jestina Bennett on 7 May 2023
Thank you Ron!! We appreciate you!!

4/10 Poor

Michael, New Rockford

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We arrived and no one was in office, had to call their number, no one answered. They did call back, were instructed to grab envelope at office in a box outside with instructions how to find and access our room. The parking lot was a muddy mess, no decent parking. We cut our losses and moved on. There was no place open to eat at 5 pm. Drove 40 minutes to find something to eat.
Stayed 1 night in Apr 2023
Response from Jestina Bennett on 7 May 2023
Hi Michael, we do apologize you weren't happy with our mountain mud. April and May are Duck Creeks muddiest months of the year due to the beautiful snow melt. We do our best to keep our parking lots accessible for our lovely guests. Our Grille is open Thurs-Sun 5pm-8pm, we do apologize you caught us on our day off from the Grille.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS!
AVOID! AVOID! AVOID! We arrived during operating hours and it was closed! Front desk office was closed and my family could not gain access to our room. We could not reach anyone by phone as no one picked up our calls. We contacted hotels.com and waited in our car while they also tried to contact the property. They were disconnected multiple times as well. Someone finally got back in touch with us and said our reservation was missed or overlooked, but that if we could wait, someone would come back out to get us to our room. On top of this, the roads to get into the property were packed with snow and our car was slipping and got stuck on the thick layer of snow and ice. Again, no one was there to assist and there should have been a warning about booking at any time there's a possibility of snow. You WILL get stuck if you're not driving 4WD. The person we spoke with from the property agreed to refund us because at this point it was getting dark and we were scared we'd be stuck in our car in the snow. It has been over a week and we still haven't received the refund. I cannot emphasize enough what a horrible and nerve-wracking experience this was, being up in the mountains as it got darker and darker, having no one answer our calls, and our wheels spinning in at least 4 inches of packed snow with our young children in the car.
Stayed 1 night in Apr 2023

10/10 Excellent

Tim

Stayed 1 night in Apr 2023
Response from Jestina Bennett on 7 May 2023
Thanks Tim!! We appreciate the love!!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful!
When I booked the trip, the intention was to show the kids snow. Not only did the weather not disappoint, but the Pinewoods was the BEST choice we made. The owner, Lee was beyond wonderful. The food and service in the restaurant were 5 🌟 s. If you are looking for a place to stay in Duck Creek look no further than the Pinewoods.
Stayed 2 nights in Jan 2023

8/10 Good

John F Gardetto My Townhouse is in Sylmar. I am interested in an awning for my patio .Call or text me anytime.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was sanctuary as it is isolated from the everyday chaos that we challenge . Has all the needs and wants we crave including a restaurant grill beer and wine. Comphy bed , coffee in room , heated pool . Escape here !
Stayed 1 night in Oct 2022

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The get away I was looking for.
Stayed 3 nights in Sep 2022
Response from Mel on 1 Oct 2022
We're glad you enjoyed your stay! Thank you for coming up to this beautiful place to stay with us, the Pinewoods Resort family! -Mel at Pinewoods Resort

6/10 Okay

Colton

Liked: Cleanliness
It sure what to think
We didn’t really know what to expect and we left with the same impression. The area was beautiful, but unfortunately they were completely reconstructing the roadway into the resort. We arrived at 8pm to check in and found that we must have been “after hours”. We did get a check in instruction sheet that was left for us in the lobby and accessing the room was easy. We thought the office was open until 10. The room was comfortable…somewhat dated, but comfortable. The WI-FI was terrible, even with multiple access points. We were rained in so we tried the Direct TV - almost none of the channels were available to watch. We were excited that the game room had air hockey, ping pong and foosball, but they were no ping pong balls or foosballs and the air hockey table didn’t work well at all. We were able to enjoy the pool and hot tub the first night and it was great. Overall, we didn’t pay much for the room so this is a “you get what you pay for” scenario. We completely understand that we hit the renovation/off-season, but the combination of construction, no Wi-Fi, no TV and the lack of people at the front desk made this a very strange experience.
Stayed 2 nights in Sep 2022

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Shelley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. The kids loved the pool. The area was beautiful.
Stayed 2 nights in Sep 2022

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Good and fit my solo needs.
Rustic but adequate. Front desk has limited hours so could not communicate easily. There were some things left in a dresser drawer from prior traveler. Shower could use a shelf to set soap, ect. on. Bed was comfortable.
Stayed 2 nights in Aug 2022

10/10 Excellent

Melanie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very comfortable. Pet friendly so that’s a bonus for me. If you have kids there are a bunch of things for them to do. The restaurant is a quick walk from the cabin or room and the food was fantastic. I will be returning!
Stayed 2 nights in Aug 2022

8/10 Good

Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, comfortable room. My only problem was cooling the room down after a hot day. The fan they provided helped. Ideally I might have opened the windows for cross ventilation, but I couldn’t pull/push hard enough.
Stayed 3 nights in Jul 2022

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Decoration is a little older but cozy and our room was really clean and seemed well maintained. We had one of the suites which was roomy for our family of four. Staff at both the hotel and restaurant was friendly and helpful. The surrounding area was really pretty and nice for a walk. Wish we had more time to spend there and explore.
Stayed 1 night in Jul 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pie was great! The staff was extremely friendly and helpful. It was beautiful.
Stayed 1 night in Jun 2022
Response from Jenni, General Manager on 28 Jun 2022
We’re so happy that you enjoyed your stay, Rebecca! Come back soon! 😃

4/10 Poor

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was disappointing due to the lack of parking. I had to park on the main road because everyone had too many cars there. Also my truck got hit and they have no cameras around the building so nothing could be done/ identified. Overall the room was great until i got locked out because they said their computer malfunctioned. Luckily it was during the day and not at night when the office closes.
Stayed 3 nights in Jun 2022
Response from Jenni, General Manager on 25 Jun 2022
We are deeply saddened that your vehicle was hit. We have cameras scattered throughout the property, but none that were able to catch the accident on the road. We hope that you were able to enjoy the rest of your stay at the resort.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly place. Loved the big room with ceiling fan. Nice and roomy and comfortable. Has fridge, microwave in a forest environment. Older places so sound travels.
Stayed 1 night in Jun 2022
Response from Jenni, General Manager on 11 Jun 2022
Thanks, Lori! We enjoyed having you as our guest and hope to see you back in one of our remodeled rooms. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing
Greeted by a warm and friendly host, who even walked over to make sure guests were comfortable. Room was tiny, but very clean and nicely decorated. The quiet porch with the wind blowing thru the pines was the best part.
Stayed 1 night in Jun 2022
Response from Jenni, General Manager on 10 Jun 2022
Thank you for the feedback. We're happy you had a quiet and relaxing stay! :)

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our large room with two queen beds and the generously sized shower in the bathroom. Everything was very clean and it was a great place to relax.
Stayed 1 night in Jun 2022
Response from Jenni, General Manager on 9 Jun 2022
Thank you, Tina! We are happy that you enjoyed a relaxing experience. :)

10/10 Excellent

Cristina

Travelled with family
Liked: Property conditions & facilities, room comfort
super friendly staffs.
Stayed 2 nights in May 2022
Response from Jenni, General Manager on 9 Jun 2022
Thank you, Christina! We hope you enjoyed your stay. :)

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very nice
Stayed 1 night in May 2022
Response from Jenni, General Manager on 11 Jun 2022
Thank you, Brian! We love that you had a great stay. :)

10/10 Excellent

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed here while traveling across Utah. This was a beautiful resort. Our room was clean. We enjoyed the swimming pool and game room. We slept well in the comfortable beds. I enjoyed the pine trees.
Stayed 1 night in May 2022
Response from Jenni, General Manager on 11 Jun 2022
Thank you, Josiah! We are so happy that your family had a wonderful stay. :)

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Jenni, General Manager on 23 May 2022
Thank you, Matthew! We think you're a "10 out of a 10" too!

10/10 Excellent

Shawn

Stayed 1 night in May 2022

10/10 Excellent

Sergey, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The area was awesome. Fresh air and clean The property is under new management and the restaurant was not open and no facilities close Will be awesome when fully open
Stayed 1 night in May 2022
Response from Jenni on 4 May 2022
We sure enjoyed having you as our guest, Phillip. It would be wonderful if the surrounding businesses were open year 'round, but this entire park area is seasonal. We are happy to announce that Aunt Sue's Too, our on-site restaurant, will open Friday, May 6th and will remain open each day 9:00 am - 9:00 pm throughout the year. We hope to see you back at Pinewoods Resort! :)

10/10 Excellent

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 1 night in Apr 2022
Response from Jenni, General Manager on 1 May 2022
Thanks, Mark! It was delightful to have you as our guest and we hope to see you back here at Pinewoods Resort. :)

10/10 Excellent

jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find!
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
Thanks, Jonathan! We are so happy that you stayed with us! :)

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seven of us (4 adults and 3 teenage children) spent 5 nights at Pinewoods Resort in mid-April 2022, in one of the Zion Lodge cabins. The location was ideal for us as it is situated about half-way between Bryce Canyon and Zion National Parks (takes just over an hour to get to either). Although the decor was older, the cabin was spotlessly clean with plenty of space for us all, and very easy to keep warm (even though there were piles of snow on the ground outside for our whole visit). Good kitchen and fridge with freezer. There aren't too many restaurants or supermarkets nearby, but Aunt Sue's Chalet was very good for an early dinner (it closes quite early) and the Country Store in Duck Creek Village has groceries. Larger supermarkets can be visited on the way back from Bryce/Zion if necessary. Very close to our cabin on the resort was a laundry (actually on the ground floor of our building), and an indoor heated swimming pool and hot tub which we used 4/5 evenings. The staff were very friendly and helpful. Would definitely stay there again.
Stayed 5 nights in Apr 2022
Response from Jenni on 29 Apr 2022
Thank you for a wonderful review, Matthew! We are happy that you enjoyed our cabin and that you were able to enjoy some of the most spectacular sites on the planet! We hope to see you again. :)

10/10 Excellent

Xiaonan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
Thank you, Xiaonan! :)

10/10 Excellent

Dewayne

Travelled with family
Liked: Cleanliness, staff & service
Great property.
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
Thanks, Dewayne! We appreciate having you as our guests and hope to see you back. :)

8/10 Good

Bryan

Stayed 4 nights in Apr 2022

10/10 Excellent

Shehan

Stayed 1 night in Apr 2022

10/10 Excellent

Charles, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and bed quality in room. On my list to go back.
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
Wonderful! We hope to see you see back! :)

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Other then the altitude sickness my stay was great!
Stayed 2 nights in Apr 2022
Response from Jenni on 29 Apr 2022
Thank you, Andrea! I'm so sorry to hear of your altitude sickness. I hope the great beauty of the Dixie National Forest helped to provide some comfort. :)

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the building after dark.
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
We agree! We are installing lighting throughout the property and will have new signage very soon. :)

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
Thank you for your review! We appreciate feedback and ratings and our new owners are committed to making Pinewoods a spectacular mountain resort! :)

8/10 Good

Melisa, Draper

Travelled with family
Liked: Cleanliness, amenities
The check in was a bit confusing and none of the buildings were marked. But, they were quick to help. Room was as described. Clean, a few blinds were broke, so had to cover them up. There was only 1 blanket in room, on the bed. The pullout had none and was the most uncomfortable bed we’ve ever slept in. It got pretty cold and the heater wasn’t warming. Woke very early to build a fire due to being cold. Loved the area, staff friendly and will come back, but will definitely get 2 beds instead of the pullout couch.
Stayed 1 night in Apr 2022
Response from Jenni on 29 Apr 2022
My deepest apologies for the discomfort. We are under new ownership and are going through each unit to ensure that the heaters are working properly. We are also freshening up each unit, or giving it a complete remodel. We hope you will give us another chance to experience the newly refreshed Pinewoods Resort. :)

10/10 Excellent

Lori, Kanab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay with comfortable condos. Bed not to my liking but most would probably like it. Only thing is, on Orbitz site it says condos are wheelchair accessible and they are not. There are stairs to get to the condo and then stairs to the bedrooms. Overall nice stay
Stayed 2 nights in Mar 2022
Response from Jenni on 30 Apr 2022
Thank you for the feedback, Lori. With new owners and management, we are committed to updating our room and our listings. We are refreshing each unit and happy to announce the opening of our on-site restaurant next week. We hope to see you back at Pinewoods Resort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under new ownership
The owner explained to me that he just purchased the property about a week ago. He was very responsive to our concerns and apologized about the condition of the ‘Ice Cave’ room. He did the best he could to make our stay bearable. He also told us major renovations are planned very soon.
Stayed 3 nights in Mar 2022
Response from Jenni on 30 Apr 2022
Thank you for the feedback. While we deeply regret the negative aspects of your stay with us, we appreciate the opportunity to learn from the past failures. Our renovations are well underway and we look forward to having each unit remodeled very soon. We hope to see you back at the "New & Improved" Pinewoods Resort during your next visit to the Dixie National Forest.