2/10 Terrible
Jesica, London
Travelled with family
14 Mar 2024
Disliked: Cleanliness, property conditions & facilities
Terrible experience. From the beginning we asked to check in and pick up the keys between 11 to 11:30 pm, when we arrived there was nobody there, we had to call them and apparently the person on call was covering an emergency and we had to wait 30 min outside at night. The neighbours were scary and the flat was next to a shop where young males were smoking and hanging out blocking the flats door. The main door lock was not secure and we felt very vulnerable and in an unsafe situation. Next the washing machine was blocked (by a previous tenant) and didn’t allow us to recover our clothes. We told them we were leaving one day early as it was unsafe and the quality of the flat is bad. It doesn’t look like the photos. It took 1.5 hours for them to send a technician to fix the machine so we could leave the flat. Terrible customer service and obviously I didn’t get the money back for the night we didn’t stay there. Avoid!
Jesica
Stayed 2 nights in Mar 2024