4/10 Poor
Steven
Travelled with partner
27 May 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This was the end of our 18 day vacation around Ireland and Scotland. This was by far the least pleasing accommodation. The hotel really needs to put some effort into providing customers more details about the shuttle from the Dublin Airport to the hotel. The hotel information indicates there is a shuttle but that’s it. We had to call the hotel and were told to wait in Zone 16. I strongly suggest someone from the hotel go to the airport and go the Zone 16 and look around. Much more detailed information is required. When we arrived at the hotel and checked in the desk clerk said they had limited room service options but the info is on our tv. The info on the tv provided a full menu and an extension to call. Unfortunately the phone in our room did not work. I had to go to the front desk to place my order. None of the food on the menu on the tv was available. I was highly suspicious our room was not properly cleaned because I found an empty water bottle from a previous occupant on the floor. There is no way that room was vacuumed. What else did they skip? The shower was absolutely pathetic with no water pressure. Of our 18 days away this was one of the most costly stays and easily the most disappointing.
Steven
Stayed 1 night in May 2024