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Reviews of Pullman Dubai Creek City Centre

5 out of 5
Pullman Dubai Creek City Centre
Port Saeed Road Baniyas Street, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 848 reviews" "
Rating 8 - Good. 265 out of 848 reviews" "
Rating 6 - Okay. 61 out of 848 reviews" "
Rating 4 - Poor. 32 out of 848 reviews" "
Rating 2 - Terrible. 21 out of 848 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Dorcas

Stayed 3 nights in Mar 2024

10/10 Excellent

Nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and friendly staff. Connected to city center mall & airport is connected from the metro station is 9 min walk (through mall).
Stayed 1 night in Mar 2024
Response from Asheni on 14 Mar 2024
Dear Mr. Nikhil,Thank you so much for your kind review following your stay at the Pullman Dubai Creek City Centre. Your support means everything to us; it is the best reward we can get. The whole team is really committed to making sure all of our guests leave with their heads full of wonderful memories of their time in our vibrant hotel. We are so glad that you enjoyed our location and that your time in Dubai was great and fun.We look forward to welcoming you again in the near future.Kind Regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Lady

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well. The conference that i attended had ample room. Hotel is part of a lavish mall. I enjoyed my stay.
Stayed 4 nights in Jan 2024
Response from Asheni on 31 Jan 2024
Dear Mr. Mark,Thank you for sharing your positive experience with us. We're pleased to hear that everything went well during the conference you attended and that the hotel provided ample room for your needs.It's great to know that you enjoyed your stay, and being part of Deira City Centre Mall added to your overall experience.We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Asheni WelivitiyaGuest Experience

8/10 Good

Monier

Stayed 3 nights in Jan 2024
Response from Asheni on 31 Jan 2024
Dear Valued Guest,Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Pullman Dubai Creek City Centre, and are delighted to read that we were able to deliver a great experience. We look forward to welcoming you back for another wonderful experience at Pullman Dubai Creek City Centre.Best regardsAsheni WelivitiyaGuest Experience

10/10 Excellent

Stephen

Response from Asheni on 31 Jan 2024
Dear Mr. Stephen,Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay at Pullman Dubai Creek City Centre.Your positive feedback is greatly appreciated, and it motivates our team to continue delivering outstanding service.We look forward to welcoming you back for another wonderful experience at Pullman Dubai Creek City Centre.Best regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Shihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Asheni on 31 Jan 2024
Dear Mr. Shihan,Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had an exceptional experience during your stay at Pullman Dubai Creek City Centre.Your positive feedback is greatly appreciated, and it motivates our team to continue delivering outstanding service. We look forward to welcoming you back for another wonderful experience at Pullman Dubai Creek City Centre.Best regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Huw

Stayed 4 nights in Dec 2023
Response from Asheni on 31 Dec 2023
Dear Mr. Huw,Thank you very much for sharing this great review of your recent stay at the Pullman Dubai Creek City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' played a key role in your overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them.Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind RegardsAsheni WelivitiyaGuest Experience

2/10 Terrible

nina

Disliked: Staff & service
Worst service in Dubai ! Stay somewhere else
I’ve been travelling to Dubai for 12 years I had a stop over before Thailand so decided to stay in this hotel. Big mistake ! From the moment I entered I felt patronised and invisible. The reception staff ignored me at first, then was fiddling with papers and receipts whilst checking me in. I feel asleep after travelling all night the lobby and was made to feel like a homeless person who walked in off the street not a guest. Even getting a taxi to go to the airport was an issue, staff ignored me and continued talking on their phone. If it wasn’t for the helpful security guard I don’t know what would have happened. I was close to tears as I’ve never ever been treated in such an appalling manner anywhere especially Dubai . The only redeeming feature of this hotel is the connection to the mall.
Stayed 1 night in Dec 2023
Response from Asheni on 31 Dec 2023
Dear Ms. Nina,Thank you for sharing your experience, and we sincerely apologize for any inconvenience you faced during your stay with us. This does not align with the high standards of service we aim to provide.We understand that arriving after a long journey and not having immediate access to your room can be frustrating. Please note that our standard check-in time is 3 pm, and we regret any misunderstanding or inconvenience caused by this. Your feedback regarding the reception and taxi service has been duly noted, and we assure you that we will address these issues with our team to prevent similar occurrences in the future.We appreciate your feedback about the helpful security guard and the connection to the mall. Your comments are invaluable.Once again, we sincerely apologize for the lapses in service you encountered. We would welcome the opportunity to make amends and provide you with the exceptional service that our guests typically receive. If you decide to give us another chance, please do not hesitate to reach out to me directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was convenient to the shopping mall and eating restaurants and to the Metro.
Stayed 2 nights in Dec 2023
Response from Asheni on 29 Dec 2023
Dear Valued Guest,Thank you for sharing your feedback. We're delighted to hear that you found our location convenient, especially with proximity to the shopping mall, dining options, and the Metro.At Pullman Dubai Creek City Centre, we strive to provide a seamless and accessible experience for our guests. Looking forward to providing you with more wonderful experiences at Pullman Dubai Creek City Centre Hotel!Kind Regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Weiland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Asheni on 29 Dec 2023
Dear Mr. Weiland,Thank you for taking the time to provide us with a perfect 10/10 rating! We are thrilled to learn that you had an outstanding experience during your stay at Pullman Dubai Creek City Centre.Your feedback is truly appreciated, and it motivates us to maintain the highest standards of service.Looking forward to welcoming you back for another exceptional experience at Pullman Dubai Creek City Centre!Warm regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Asheni on 29 Dec 2023
Dear M. Sandra,Thank you for taking the time to provide us with a perfect 10/10 rating! We are thrilled to learn that you had an outstanding experience during your stay at Pullman Dubai Creek City Centre.Your feedback is truly appreciated, and it motivates us to maintain the highest standards of service.Looking forward to welcoming you back for another exceptional experience at Pullman Dubai Creek City Centre!Warm regards,Asheni WelivitiyaGuest Experience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A good stay
Hotel is old but very well maintained. Can't tell it is over 25 years old. Pillows aren't the best. Overall stay was great the pricing was also very good.
Stayed 1 night in Dec 2023
Response from Asheni on 29 Dec 2023
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Pullman Dubai Creek City Centre. We appreciate your observations.We are pleased to hear that you found our hotel well-maintained despite its age, and we take pride in ensuring a comfortable and enjoyable stay for our guests. Your comments about the pillows have been noted, and we will review this aspect to enhance the overall experience. It's great to know that you had a great stay.We look forward to hosting you again at Pullman Dubai Creek City Centre!Warm regards,Asheni WelivitiyaGuest Experience

8/10 Good

Jean Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Juan on 21 Dec 2023
Dear Mr. Soumah,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Rashida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, good location and connected to a huge Mall. Customer Service was very good and will recommend this centrally located place. Breakfast was a huge spread and Ramesh provided excellent service.
Stayed 7 nights in Dec 2023
Response from Juan on 19 Dec 2023
Dear M. Rashida,Thank you for sharing your positive feedback about your recent stay at Pullman Dubai Creek City Centre. We are delighted to hear that you had an excellent experience and that our hotel's location, customer service, and breakfast offerings met your expectations.Your recommendation is highly appreciated, and we are pleased to know that you found our centrally located property connected to a large mall convenient. We will be sure to pass on your compliments to Ramesh for providing excellent service during breakfast.If you have any specific details or suggestions that stood out during your stay and that you'd like to share, please feel free to let us know. Your insights are valuable to us as we strive to provide the best possible experience for our guests.We look forward to welcoming you back to Pullman Dubai Creek City Centre in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Thank you for choosing Pullman, and we appreciate your trust in us.Best regards,Juan BaltazarGuest Experience

10/10 Excellent

Susan Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel snd facilities
Stayed 14 nights in Nov 2023
Response from Juan on 11 Dec 2023
Dear Valued Guest,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

8/10 Good

Abdikarim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, helpful staff and close full service mall
Stayed 2 nights in Dec 2023
Response from Juan on 5 Dec 2023
Dear Mr. Abdikarim,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at Pullman Dubai Creek City Centre.It's wonderful to know that you found our hotel to be clean and that our staff was helpful during your visit. We take great pride in providing a high level of service, and it's always rewarding to hear when our guests have positive experiences.We're also pleased to hear that the proximity to the full-service mall was convenient for you. Our location near a bustling mall certainly adds to the overall convenience and experience for our guests.If you have any specific suggestions or if there's anything else you'd like to share about your stay, please feel free to let us know. We truly value your feedback and hope to have the pleasure of welcoming you back to Pullman Dubai Creek City Centre in the future.Safe travels!Kind regards,Juan BaltazarGuest Experience

6/10 Okay

Dawit

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Chek-in/Out was a great experience. However, the service at Breakfast experience was horrible. We had to get breakfast somewhere else the next day as we did not want to experience the same.
Stayed 2 nights in Nov 2023
Response from Juan on 5 Dec 2023
Dear M. Dawit,I sincerely apologize for the breakfast experience that did not meet your expectations during your recent stay at Pullman Dubai Creek City Centre.We are committed to improving our services and ensuring your future visits are seamless. Your satisfaction is our priority, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust during your future visits to Pullman Dubai Creek City Centre.Best regards,Juan BaltazarGuest Experience

8/10 Good

Sadokatkhon valijonovna

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Juan on 5 Dec 2023
Dear Valued Guest,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

2/10 Terrible

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities
Nays
Stayed 4 nights in Oct 2023
Response from Juan on 19 Oct 2023
Dear Mr. Rachid,Thank you for taking the time to share your feedback, although we noticed you rated your experience with us as 1 out of 5 without providing specific remarks. We genuinely value all guest feedback, and we are keen to understand your concerns in more detail.Your satisfaction is our top priority, and we would greatly appreciate it if you could provide more details about your experience. Your insights will help us identify areas for improvement and ensure that we provide a better experience for our guests in the future.If there are specific issues you encountered during your stay, please feel free to share them with us. We are here to assist, and your feedback is invaluable in helping us enhance our services.Thank you for your understanding, and we look forward to hearing from you.Warm regards,Juan BaltazarGuest Experience

10/10 Excellent

Yona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Juan on 3 Oct 2023
Dear M. Yona,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and Friendly staff
Stayed 2 nights in Sep 2023
Response from Juan on 3 Oct 2023
Dear Mr. Paul,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

KIA LOON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to Deira City Centre Mall is the main reason for my stay. It has almost everything that Dubai Mall has. If you like less crowd, quiet shopping experience. This is the place.
Stayed 2 nights in Sep 2023
Response from Juan on 24 Sept 2023
Dear Valued Guest,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Our location is undoubtedly one of the finest in Dubai, right next to City Centre Deira Mall, one of the premier malls in Dubai. In addition to its prime location, Dubai International Airport is just 10 minutes away.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Edmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for business and holiday stay
Stayed 5 nights in Sep 2023
Response from Juan on 24 Sept 2023
Dear Valued Guest,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Juan on 18 Sept 2023
Dear Mr. Daniel,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Assad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy connection to shopping centre and Metro
Stayed 3 nights in Aug 2023
Response from Juan on 11 Sept 2023
Dear M. Assad,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

fatima, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel!!
Stayed 3 nights in Jul 2023
Response from Juan on 31 Jul 2023
Dear Ms. Fatima,It is my pleasure to hear about the positive experience you had during your recent stay at Pullman Dubai Deira City Centre. I am touched by your wonderful comment! As a team, we were extremely proud of it and it was a great pleasure to share it with them. We aim to provide a consistent level of service and product to every single guest. I'm so glad you found that to be the case. It would be a pleasure to see you again in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Big compliments to the hotel manager. The hotel is managed quite well and the staff is very friendly.
Stayed 12 nights in Jun 2023
Response from Juan on 21 Jul 2023
Dear Mr. Klaus,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

8/10 Good

Fatma Shabbir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
nice stay. nice location and near the airport
Stayed 7 nights in Jun 2023
Response from Juan on 11 Jul 2023
Dear Ms. Shabbir,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connected to Deira City Centre
Hotel is good, and very convenient as it is connected to city center Deira. Swimming pool is average, GYM needs some equipment, sawna and steam room area is small. Other than that it was good stay.
Stayed 3 nights in Jun 2023
Response from Juan on 11 Jul 2023
Dear Mr. Ahmed,Thank you for your kind review of Pullman Dubai Deira City Centre. It is great to hear that you enjoyed your stay with us and that the overall experience was successful. I am sure our dedicated Heartists will be delighted to read your posting and to hear that they went above and beyond your expectations. It would be a pleasure to have you visit again in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Orly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Juan on 29 Jun 2023
Dear Mr. Orly,It is my pleasure to hear about the positive experience you had during your recent stay at Pullman Dubai Deira City Centre. I am touched by your wonderful review! As a team, we were extremely proud of it and it was a great pleasure to share it with them. We aim to provide a consistent level of service and product to every single guest. I'm so glad you found that to be the case. It would be a pleasure to see you again in the future.Kind Regards,Juan BaltazarGuest Experience

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Juan on 26 Jun 2023
Dear Mr. Mohammed,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

6/10 Okay

Khalil

Business traveller
Disliked: Cleanliness, staff & service
There a bad smell in the room and the corridor I will never go back
Stayed 1 night in Jun 2023
Response from Juan on 20 Jun 2023
Dear Mr. Khalil,Thank you for taking the time to respond to our survey regarding your stay at the Pullman Dubai Creek City Centre. From your rating, I can tell that you encountered some issues during your stay. We'd appreciate it if you could elaborate more, so we can address the issues and ensure your next stay with us goes smoothly. Your concerns are appreciated, and we hope we will have the opportunity to serve you better in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Yousef

Stayed 1 night in Jun 2023
Response from Juan on 15 Jun 2023
Dear Mr. Yousef,Thank you so much for your kind review following your stay at the Pullman Dubai Creek City Centre. Your support means everything to us; it is the best reward we can get. The whole team is really committed to making sure all of our guests leave with their heads full of wonderful memories of their time in our vibrant hotel. We look forward to welcoming you again in the near future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Khurshed

Stayed 4 nights in Apr 2023
Response from Juan on 8 Jun 2023
Dear Valued Guest,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but I was upgraded to the executive room and the executive lounge food choices could be better. especially for breakfast, there was more variety in the restaurant.
Stayed 4 nights in May 2023
Response from Juan on 21 May 2023
Dear Mr. William,It is a pleasure to read your kind review regarding your recent stay at Pullman Dubai City Center. We always appreciate guests such as yourself who take the time to share their experiences at our hotel. Rest assured that your comments about the selection of breakfast options are well noted and communicated to our executive chef. We remain focused on continuous excellence and hope that you will find that to be the case on your next visit.Once again, your very thoughtful posting is so very much appreciated. We hope Pullman Dubai Creek City Center will be a destination on your next visit to Dubai.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Jean-Claude

Stayed 5 nights in May 2023
Response from Juan on 21 May 2023
Dear Mr. Jean-Claude,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Y

Travelled with family
Excellent location, linked to the Diera Shopping mall, couldn’t really find anything to complain about , only issue was the breakfast time which supposedly starts At 630am , unfortunately the chef at the egg station only starts to gets his griddle heated at 630 , expect a 15 - 20 minute delay ,taking breakfast for early morning flights should be avoided
Stayed 2 nights in May 2023
Response from Juan on 10 May 2023
Dear Valued Guest,We would like to thank you for sharing your fantastic review following your stay at Pullman Dubai Deira City Centre. We are certainly very fortunate to have this perfect location, in close proximity to so many wonderful attractions, the most significant points of interest, and not to be forgotten, the choicest shopping in the city! We are delighted that you considered your dealings with our Heartists helpful! Your feedback is very meaningful to us and we appreciate you sharing it with us. We look forward to your return visit.Kind Regards,Juan BaltazarGuest Experience

8/10 Good

Khaleel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Stayed 1 night in May 2023
Response from Juan on 10 May 2023
Dear Mr. Khaleel,It was a pleasure to have you stay with us at Pullman Dubai Creek City Centre, and we are grateful for your wonderful review. Your comments about the property being convenient without pretense are greatly appreciated. Having a comfortable and familiar environment is so important in order to feel at home away from home. We are pleased to know that you are satisfied with the service provided by our Heartists. It will serve as an encouragement for all of us. Looking forward to your next visit with us.Kind regards,Juan BaltazarGuest Experience

8/10 Good

Zahida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Juan on 20 Mar 2023
Dear Ms. Zahida,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Leif

Stayed 1 night in Mar 2023
Response from Juan on 2 Apr 2023
Dear Mr. Leif,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

2/10 Terrible

Amit

Stayed 1 night in Mar 2023
Response from Juan on 13 Mar 2023
Dear Mr. Amit,Thank you for taking the time to respond to our survey regarding your stay at the Pullman Dubai Creek City Centre. From your rating, I can tell that you encountered some issues during your stay. We'd appreciate it if you could elaborate more, so we can address the issues and ensure your next stay with us goes smoothly. Your concerns are appreciated, and we hope we will have the opportunity to serve you better in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless and the staff fantastic. Emma at the front desk very graciously helped me get a late checkout and Dhananjay always made sure I had fresh towels and lots of water in the room. Great location!
Stayed 3 nights in Mar 2023
Response from Juan on 13 Mar 2023
Dear Ms. Maureen,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Tabot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Loved the breakfast
Stayed 4 nights in Feb 2023
Response from Juan on 1 Mar 2023
Dear Tabot,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

4/10 Poor

Asif

Stayed 1 night in Feb 2023
Response from Juan on 13 Mar 2023
Dear Mr. Asif,Thank you for taking the time to respond to our survey regarding your stay at the Pullman Dubai Creek City Centre. From your rating, I can tell that you encountered some issues during your stay. We'd appreciate it if you could elaborate more, so we can address the issues and ensure your next stay with us goes smoothly. Your concerns are appreciated, and we hope we will have the opportunity to serve you better in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Pranali

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel with beautiful decor. The staff is super friendly and they make you feel special in all manner. Buffet breakfast was super delicious and well organised by the chefs and their team. Housekeeping and hospitality team , valets were one point . I will rate this restaurant no.1 in dubai. Best place to stay in city centre. Our kids and us enjoyed the pool area and bar person and the pool staff was super friendly. Love love loved it overall. Will visit again.
Stayed 4 nights in Feb 2023
Response from Juan on 12 Feb 2023
Dear Ms. Pranali,It is my pleasure to hear about the positive experience you had during your recent stay at Pullman Dubai Deira City Centre. I am touched by your wonderful comment! As a team, we were extremely proud of it and it was a great pleasure to share it with them. We aim to provide a consistent level of service and product to every single guest. I'm so glad you found that to be the case. It would be a pleasure to see you again in the future.Kind Regards,Juan BaltazarGuest Experience

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities were exceptional. Excellent service staff was friendly and professional and definite recommend for any business or family stays.
Stayed 6 nights in Jan 2023
Response from Juan on 26 Jan 2023
Dear Mr. Edwin,Our sincere thanks go out to you for taking the time to share your experiences with us after staying at Pullman Dubai Deira City Centre. The feedback you provide is very valuable to us and encourages our hardworking team who genuinely cares about making our guests comfortable.Having you with us was a pleasure, and we look forward to welcoming you back in the future.Kind Regards,Juan BaltazarGuest Experience

2/10 Terrible

Fahiza

Stayed 4 nights in Jan 2023
Response from Juan on 12 Jan 2023
Dear Ms. Abdool.We appreciate you taking the time to tell us about your experience at Pullman Dubai Deira City Centre. It is with deep regret that we are unable to meet your expectations. Please accept our sincere apologies. The Pullman DCC team is committed to providing superior customer service to every guest; therefore, your feedback is an important part of what we do. We are taking the appropriate measures to address the problem and prevent future occurrences. Thank you for sharing your concerns with us, and we hope to be able to serve you better soon. Kind Regards,Juan BaltazarGuest Experience