Exterior

Reviews of Residence Inn by Marriott Sheikh Zayed Road

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff always attentive and ready to provide whatever is needed.
Stayed 4 nights in Jan 2024
Response from Residence Inn By Marriott Sheikh Zayed Dubai on 30 Jan 2024
Dear Guest,Thank you for taking the time to leave a review of your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you had an absolutely amazing experience with our staff.We pride ourselves on providing attentive and personalized service to our guests, so it's wonderful to know that our team was able to meet your needs and exceed your expectations during your stay. Your satisfaction is our top priority, and we are delighted that our staff was able to provide whatever you needed to make your stay enjoyable.We will be sure to pass along your compliments to our team members. They will be thrilled to know that their efforts made a positive impact on your experience.Thank you once again for your positive review. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

10/10 Excellent

Mubarak

Liked: Cleanliness, amenities, property conditions & facilities
Was very good
Stayed 1 night in Jan 2024
Response from Residence Inn By Marriott Sheikh Zayed Dubai on 29 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind review and are thrilled to hear that your experience was very good.We strive to provide exceptional service and a memorable stay for all our guests, and it is rewarding to know that we succeeded in meeting your expectations. Your positive feedback serves as a great source of motivation for our team.Should you have any further comments or suggestions on how we can further enhance our services, please do not hesitate to reach out. We value your input and always aim to improve.Once again, thank you for your positive review. We hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

8/10 Good

Garry

Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff and a terrific location makes this a wonderful property. The rooms have a full kitchen and washer/dryer. The only issue is the horrible elevator system. We waited extra long times for elevators due to the poor system. That's not enough to not recommend this property. I would stay here again.
Stayed 7 nights in Dec 2023
Response from Residence Inn Sheikh Zayed Dubai on 20 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words about our staff and the terrific location of our property. Your satisfaction is our top priority, and we are thrilled to know that our team and the convenient location added to the enjoyment of your stay.We are glad to hear that you found the rooms with full kitchen and washer/dryer to be a valuable feature. We strive to provide our guests with a comfortable and convenient experience, and it's great to know that these amenities met your expectations.We would like to apologize for any inconvenience you experienced with the elevator system. We understand that waiting longer than expected can be frustrating, and we apologize for the inconvenience caused. We appreciate your understanding and patience during those times.Your feedback is important to us, and we will certainly take your comments into consideration as we continually seek to improve our services and facilities. We will review the elevator system to identify any areas that require attention and make the necessary adjustments to enhance the overall guest experience.Once again, thank you for your positive review and for considering staying with us again. We value your loyalty and look forward to welcoming you back for another enjoyable stay.Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

8/10 Good

Soumya kanti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator service needs huge improvements
Stayed 6 nights in Nov 2023
Response from Residence Inn Sheikh Zayed Dubai on 21 Nov 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments and apologize for any inconvenience you experienced.We apologize for the inconvenience you faced with the elevator wait times. We understand that prompt and efficient elevator service is crucial to our guests' overall experience, and we regret falling short of your expectations in this regard. We will investigate the matter further to identify any areas for improvement and take necessary steps to rectify the situation. We also apologize if the size of the bedroom did not meet your expectations. We strive to provide comfortable and well-designed accommodations for our guests, and we regret any discomfort you experienced due to limited space.We appreciate your feedback as it helps us identify areas where we can improve. Guest satisfaction is of utmost importance to us, and we will use your comments to make necessary adjustments to ensure a better experience for our guests moving forward.We hope to have the opportunity to welcome you back in the future.Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Claudine on 21 Oct 2023
Dear Guest,Thank you so much for your perfect rating! We sincerely appreciate your feedback and are delighted to know that you had an excellent experience during your stay with us.We strive to provide exceptional service and a memorable stay for all our guests, and it is truly rewarding to receive such a positive rating from you. Your satisfaction is our utmost priority, and we are thrilled that we met your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely,Claudine Rey-HipolitoAssistant Front Office ManagerResidence Inn Sheikh Zayed Dubai

10/10 Excellent

Yukuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Claudine Rey-Hipolito on 24 Sept 2023
Dear Guest,Thank you for taking the time to provide us with a perfect rating for your recent stay at Residence Inn By Marriott Sheikh Zayed Dubai. We greatly appreciate your feedback and are delighted to hear that you had a wonderful experience with us.We are thrilled that we were able to meet your expectations in every aspect of your stay. We strive to provide exceptional service, comfortable accommodations, and a memorable experience for all our guests, and we are glad that we succeeded in doing so during your visit.Once again, thank you for your perfect rating, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Sincerely,

8/10 Good

Jerzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Claudine Rey-Hipolito on 21 Aug 2023
Dear Guest,I would like to take this opportunity to thank you for taking the time to write a review of your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai!It is always our endeavor to serve our guests in a manner befitting loyalty and we are pleased to know that we have lived up to your expectations. We work hard towards preserving and maintaining our hotel. Your feedback strengthens our resolve to continuing our pursuit of excellence. Our associates join me in thanking you once again for your kind feedback and we greatly look forward to welcoming you back near in the future.Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from Claudine Rey-Hipolito on 26 Jul 2023
Dear Mr. Khrishnan,I would like to take this opportunity to thank you for taking the time to share your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai! Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Moreover, please accept my sincere gratitude for the detailed and specific rating. We will be more grateful if we will receive detailed feedback in order to take corrective improvement that require our urgent attention and immediate corrective action to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Carey

Stayed 1 night in Jul 2023
Response from Claudine Rey-Hipolito on 23 Jul 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai and for giving us perfect rating.It is always our endeavor to serve our guests in a manner befitting loyalty and we are pleased to know that we have lived up to your expectations. We work hard towards preserving and maintaining our hotel. Your feedback strengthens our resolve to continuing our pursuit of excellence. Our associates join me in thanking you once again for your kind feedback and we greatly look forward to welcoming you back near in the future.Sincerely,

10/10 Excellent

Pasi

Stayed 2 nights in Jul 2023
Response from Claudine Rey-Hipolito Duty Manager on 15 Jul 2023
Dear Guest,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.We are always pleased to be your second home when you're at the area.Sincerely,

10/10 Excellent

kyoungseob

Stayed 1 night in Jun 2023
Response from George William on 21 Jun 2023
Dear Valued Guest Thank you so much for taking the time to leave this wonderful review about your recent stay at Residence inn by Marriott sheikh Zayed road. It is uplifting to know that the experience you received lived up to the high expectations that we aim to provide our guests. We do appreciate your gracious comments about some of our star team member, it is feedback like this that is a true testament to what the team deliver from the heart. Your words of appreciation will surely reach everyone. Thank you George William Asst. Front office Manager Residence Inn by Marriott, Sheikh Zayed Road.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from George William Asst. Front office Manager on 12 Jun 2023
Dear Valued Guest,Thank you for taking the time to share your recent experience with us at Residence inn sheikh Zayed road .I am very sorry to hear that your stay at the hotel was not up to par.Please accept my sincere gratitude for the detailed and specific feedback.It is our endeavor to ensure our guests have a memorable stay and feedback like this highlights areas of improvement thatWe look forward to welcoming you back then.Thank you.George WilliamAsst. Front office ManagerResidence Inn by Marriott, Sheikh Zayed Road.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Response from George William Asst. Front office Manager on 12 Jun 2023
Dear Valued Guest,Thank you for taking the time to share your recent experience with us at Residence inn sheikh Zayed road .I am very sorry to hear that your stay at the hotel was not up to par.Please accept my sincere gratitude for the detailed and specific feedback.It is our endeavor to ensure our guests have a memorable stay and feedback like this highlights areas of improvement thatWe look forward to welcoming you back then.Thank you.George WilliamAsst. Front office ManagerResidence Inn by Marriott, Sheikh Zayed Road

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, desayuno muy variado y bueno, cerca del museo del futuro, Fuimos caminando
Stayed 5 nights in Apr 2023
Response from George William on 8 Apr 2023
Dear Mr.JoseThank you so much for taking the time to leave this wonderful review about your recent stay at Residence inn by Marriott sheikh Zayed road.It is uplifting to know that the experience you received lived up to the high expectations that we aim to provide our guests.We do appreciate your gracious comments about some of our star team member, it is feedback like this that is a true testament to what the team deliver from the heart.Your words of appreciation will surely reach everyone.Thank youGeorge WilliamAsst. Front office ManagerResidence Inn by Marriott, Sheikh Zayed Road

10/10 Excellent

Aadesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from George William on 4 Apr 2023
Dear Valued Guest Thank you so much for taking the time to leave this wonderful review about your recent stay at Residence inn by Marriott sheikh zayed road. It is uplifting to know that the experience you received lived up to the high expectations that we aim to provide our guests. We do appreciate your gracious comments about some of our star team member, it is feedback like this that is a true testament to what the team deliver from the heart. Your words of appreciation will surely reach everyone. Thank you George William Asst. Front office Manager Residence Inn by Marriott, Sheikh Zayed Road.

10/10 Excellent

Ali

Stayed 3 nights in Mar 2023
Response from Claudine Rey-Hipolito Duty Manager on 12 Mar 2023
Dear Guest,I would like to take this opportunity to thank you for taking the time to write a review of your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai! Thank you for the perfect rating.It is always our endeavor to serve our guests in a manner befitting loyalty and we are pleased to know that we have lived up to your expectations. We work hard towards preserving and maintaining our hotel. We are glad to know that our hotel efforts are been recognized. Your feedback strengthens our resolve to continuing our pursuit of excellence.Our associates join me in thanking you once again for your kind feedback and we greatly look forward to welcoming you back near in the future.Sincerely,

10/10 Excellent

Veena

Stayed 2 nights in Mar 2023
Response from Claudine Rey-Hipolito Duty Manager on 12 Mar 2023
Dear Guest,I would like to take this opportunity to thank you for taking the time to write a review of your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai! Thank you for the perfect rating.It is always our endeavor to serve our guests in a manner befitting loyalty and we are pleased to know that we have lived up to your expectations. We work hard towards preserving and maintaining our hotel. I am delighted to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Your feedback strengthens our resolve to continuing our pursuit of excellence.Our associates join me in thanking you once again for your kind feedback and we greatly look forward to welcoming you back near in the future.Sincerely,

8/10 Good

Asya

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel hotel location is excellent. Staff is very helpful and friendly, Room webgot was not at good condition. It has a very distinctive smell, closet doors did not close properly, so the lights in the closet were on at all times. No hairdryer. Water in the sink did not drain. We stay only one night, so we didn't make any complaints. Breakfast was good
Stayed 1 night in Feb 2023
Response from George William on 16 Mar 2023
Dear Valued Guest Thank you for your kind review! We truly appreciate your kind words about our staff at Residence inn by Marriott sheikh Zayed road. It's definitely a boost for us every time we hear positive reviews such as this.We hope to welcome you back to the hotel soon!Thank youGeorge WilliamAsst. Front office ManagerResidence Inn by Marriott, Sheikh Zayed Road.

10/10 Excellent

Saqer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Claudine Rey-Hipolito Duty Manager on 5 Feb 2023
Dear Mr. Saqer,The entire team is delighted to receive perfect rating and to learn that your experience at our hotel has been exemplary. Thank you for making Residence Inn by Marriott to be your second home while you are in the area.Sincerely,Claudine Rey-HipolitoDuty Manager

8/10 Good

Eufemia

Stayed 6 nights in Jan 2023
Response from Claudine Rey-Hipolito Duty Manager on 29 Jan 2023
Dear Guest,It was indeed a pleasure to have you stay at Residence Inn by Marriott Sheikh Zayed , Dubai and thank you for candid rating. The entire team here looks forward to welcoming you back!Sincerely,Claudine Rey HipolitoDuty Manager

2/10 Terrible

Peter

Travelled with group
I stayed in an old room it had strange smell and the AC plugs were very few and not universal. I requested changing my room to kne of the renovated rooms but no one even reverted back to me.
Stayed 6 nights in Jan 2023
Response from Claudine Rey-Hipolito Duty Manager on 29 Jan 2023
Dear Mr. Peter,Thank you for choosing to stay at Residence Inn by Marriott Sheikh Zayed Dubai during your recent visit to the hotel and for sharing feedback of your experience.Please accept my sincere gratitude for the detailed and specific feedback about the old rooms and about the room preference. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Since the hotel rooms are under partial renovation therefore only few floors have renovated rooms, due to high occupancy during your stay and all renovated rooms were occupied therefore we are unable to provide the room of your preference as it is subject to hotel availability. Sincerely,Claudine Rey HipolitoDuty Manager

4/10 Poor

OMAR .N .A.

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
There was a very bad smell (like fish) that wouldn’t go during the whole stay although we complained multiple times
Response from Claudine Rey-Hipolito Duty Manager Residence Inn S on 21 Jan 2023
Dear Mr. Omar,Thank you for choosing to stay at Residence Inn by Marriott Sheikh Zayed Dubai during your recent visit to the hotel and for sharing your rating about the recent stay..Please accept my sincere gratitude for the detailed and specific feedback regarding the room smell. It is our endeavor to ensure our guests have a memorable stay and feedback like this highlights areas of improvement that require our urgent attention and immediate corrective action. We apologize for any inconvenience you experienced. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Sincerely,

8/10 Good

Zakir

Stayed 7 nights in Jan 2023
Response from , on 22 Jan 2023
Dear Mr. ZakirI would like to take this opportunity to thank you for taking the time to write a review of your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai! It is always our endeavor to serve our guests in a manner befitting loyalty and we are pleased to know that we have lived up to your expectations. We work hard towards preserving and maintaining our hotel. We are glad to know that our hotel efforts are been recognized. Your feedback strengthens our resolve to continuing our pursuit of excellence.Our associates join me in thanking you once again for your kind feedback and we greatly look forward to welcoming you back..Sincerely,Claudine Rey-HipolitoDuty ManagerResidence Inn Sheikh Zayed Dubai

10/10 Excellent

Hiroyuki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広く、治安も良いエリアで駅からも近い。
Stayed 4 nights in Feb 2024
Response from Residence Inn By Marriott Sheikh Zayed Dubai on 4 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful experience at our hotel in your recent online review. We are delighted to hear that you found the room spacious, enjoyed the safe surroundings, and appreciated our convenient proximity to the station.Creating a comfortable and secure environment for our guests is of utmost importance to us, and we are thrilled that we were able to meet your expectations in these aspects. We take pride in providing spacious accommodations that allow our guests to relax and unwind during their stay. It's also fantastic to know that you felt safe and secure within our premises and the surrounding area.Furthermore, our prime location near the station is designed to offer convenience and easy access to various attractions and transportation options, ensuring that our guests can make the most of their time exploring the area.Your positive feedback serves as a great motivation for our team, and we sincerely appreciate your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay whenever your travels bring you to the area.Thank you once again for choosing to stay with us and for sharing your experience. We look forward to hosting you again soon!Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

10/10 Excellent

Shimpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind staff.
Stayed 3 nights in Feb 2024
Response from Residence Inn By Marriott Sheikh Zayed Dubai on 20 Feb 2024
Dear Guest,Thank you so much for taking the time to share your wonderful review. We are thrilled to hear that our staff were kind and provided you with a memorable experience during your stay with us. Our team always strives to deliver exceptional service, and your feedback reaffirms their hard work.We will make sure to pass along your kind words to our staff members. It will undoubtedly motivate them to continue going above and beyond for our guests. We believe that genuine care and attentiveness are essential in creating a warm and welcoming atmosphere.Once again, we truly appreciate your feedback and your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Sincerely,Claudine Rey-HipolitoAssistant Front Office Manager

10/10 Excellent

Jan Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Een hele ervaring om hier te mogen verblijven. Alles was echt uitmuntend. De kamer, het zwembad…helaas was de whirlpool defect…het personeel en ook omtrent het parkeren van de auto. Deze werd geparkeerd en weer bij verzoek voorgereden.
Stayed 4 nights in May 2023
Response from George on 26 May 2023
Dear Valued Guest Thank you so much for taking the time to leave this wonderful review about your recent stay at Residence inn by Marriott sheikh zayed road.It is uplifting to know that the experience you received lived up to the high expectations that we aim to provide our guests.We do appreciate your gracious comments about some of our star team member, it is feedback like this that is a true testament to what the team deliver from the heart.Your words of appreciation will surely reach everyone.Thank youGeorge WilliamAsst. Front office ManagerResidence Inn by Marriott, Sheikh Zayed Road.

6/10 Okay

Carlo

Business traveller
Nothing to report
Stayed 2 nights in Jan 2023
Response from Claudine Rey-Hipolito Duty Manager on 24 Jan 2023
I would like to take this opportunity to thank you for taking the time to write a review of your recent experience at Residence Inn by Marriott Sheikh Zayed Dubai!It is always our endeavor to serve our guests in a manner befitting loyalty and we are pleased to know that we have lived up to your expectations. We work hard towards preserving and maintaining our hotel. We are glad to know that our hotel efforts are been recognized. Your feedback strengthens our resolve to continuing our pursuit of excellence.Our associates join me in thanking you once again for your kind feedback and we greatly look forward to welcoming you back..Sincerely,Claudine Rey-HipolitoDuty Manager