Lobby

Reviews of Capitol Hotel

4 out of 5
Capitol Hotel
Near to Jumeirah & Satwa, End of Al Mina Road, Bur Dubai, Dubai

Reviews

6.8
Rating 10 - Excellent. 32 out of 141 reviews" "
Rating 8 - Good. 40 out of 141 reviews" "
Rating 6 - Okay. 37 out of 141 reviews" "
Rating 4 - Poor. 16 out of 141 reviews" "
Rating 2 - Terrible. 16 out of 141 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

RAJESH, Parker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Halit

Liked: Staff & service, amenities
Staff is very friendly and doing their best. Location is far from public transportation and need to use always taxi to reach most popular places
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
NICE STUFF
Stayed 2 nights in Sep 2023

10/10 Excellent

Vincent

Stayed 1 night in Jul 2023

10/10 Excellent

Ramy, Staten Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Something is really need to change in this hotel .
Dear Sir. Too much going on in this Hotel , Is it a entertainment center more than hotel , My Shower was not properly working , Whole night until 4 morning , Drum was banging on my head , no smoking but my room and whole hotel was full of cigarettes smell , they have rented all the empty spaces for sports bar like in the pool area and lobby area .
Stayed 2 nights in Mar 2023
Response from Sales on 17 Aug 2023
We would like to thank you for taking the time to express your experience during your last visit to Capitol Hotel. We regret some inconveniences that you have encountered and rest assured that you will have a better stay on your next visit. We will coordinate with the respective department to look into the matter and certainly look forward to welcoming you back and ensuring your expectations are exceeded.   Sincerely yours;

6/10 Okay

ASLI

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel needs refurbishment
Stayed 3 nights in Feb 2023

10/10 Excellent

Ishdeep

Stayed 2 nights in Feb 2023

6/10 Okay

Ravi, Hoffman Estates

Stayed 1 night in Feb 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

6/10 Okay

Khali

Disliked: Room comfort
Stayed 6 nights in Jan 2023

8/10 Good

Rakesh

4/10 Poor

Rahid, midvale

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is only for people who want to party until late. i couldn't get any sleep cuz the night clubs in the hotel were blasting until 3:00 am. I had asked for a non smoking room but the room smelled really bad as if someone had smoked. This hotel is not 4 star as rated on Expedia. more like 3 star
Response from Capitol Hotel on 31 Dec 2022
Dear Mr. Rahid,Thank you very much for your candid review of your recent stay! Your feedback is extremely valuable to the hotel to strive for improvement with each and every stay. Your concerns were addressed straight to the concerned department, and to make sure to give an excellent service. Hope to see you again soon and experience the best stay with Capitol Hotel.

8/10 Good

Bahram

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Nice and clean, good area , the suites are always a bit hot but overall not bad
Stayed 4 nights in Sep 2022
Response from Sales on 17 Aug 2023
Thank you for taking the time to write your review of the property, your comments are valuable in order for the hotel to maintain high-quality standard service. Capitol Hotel's commitment to providing quality customer service and exceeding guest expectations is our utmost priority. Given the chance to welcome you on your next visit to Dubai we assure you a great experience of hospitality, to check-in as a guest and check-out as a friend.

6/10 Okay

Rakesh

Stayed 1 night in Sep 2022

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Usama

Stayed 2 nights in May 2022

10/10 Excellent

Everett

Stayed 1 night in May 2022

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent
Stayed 2 nights in May 2022

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Great
Stayed 3 nights in Dec 2021

8/10 Good

Rafey

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was worn out and carpet was disgusting, Bathroom was stingy and super dirty. bath tub had a sharp broken metal piece and hotel suggestion was to avoid stepping on it!!
Stayed 6 nights in Mar 2022

6/10 Okay

syed

Business traveller
Disliked: Cleanliness, staff & service
Good for night life
If you are alone and enjoy night life this is the hotel to stay. There are four nights club and a rooftop shisha . Loud noise till 3am in the room. Lot of Russian and Uzbek crowd
Stayed 5 nights in Feb 2022

8/10 Good

ISHRATH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good old hotel
The hotel is bid old and run down, staff were good, checkin was quick, bathroom are very old, shower water flow is slow, if that is of concern to travelers, many entertainment facilities in-house, Many restaurants in walkable distance. Parking basement to room connecting elevators are not there, so better off load luggage’s before heading to the parking. In room safety box looks museum piece, it will no way fit in laptops if that is of any concerns to travelers, pillow options are not there. Bed was so so comfortable, furniture is old and needs renovation, I guess still it’s a good come back for the facility Post-pandemic era, with incoming post-pandemic revenues, I hope things will improve for better guest experience Lots of entertainment in-house for adventures travelers
Stayed 1 night in Feb 2022

2/10 Terrible

Eliyas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was given a smoking room and it was terrible. I asked to be transferred to another room but I was told they are fully booked. Also there a a strange smell that made my stay unpleasant. I hope the management do something to get it fixed.
Stayed 3 nights in Feb 2022
Response from Sales on 17 Aug 2023
We would like to thank you for taking the time to express your experience during your last visit to Capitol Hotel. We regret some inconveniences that you have encountered and rest assured that you will have a better stay on your next visit. We will be coordinating with the respective department to look into the matter and certainly look forward to welcoming you back and ensuring your expectations are exceeded once more.   Sincerely yours;

6/10 Okay

Nalan

Stayed 4 nights in Feb 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORSE EXPERIENCE EVER
When we arrived, they let us wait for a long time and they were talking in front of us in a different language and looking at us. The room was in a no-smoking area but all floor was smelling and our room was almost impossible to stay. The windows could not be open as they have a central air conditioner. If you are looking for a place to sleep, don't go to this hotel. They have a party every night with very loud music and if you complain, they say can not do anything. So we couldn't sleep any of the nights we are there. Terrible customer service, terrible hotel. IF YOU ARE LOOKING FOR HOLIDAYS DO NOT GO TO THIS HOTEL.
Stayed 3 nights in Feb 2022

10/10 Excellent

MAIERDANJIANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Capitol Hotel Team on 4 May 2021
Dear Guest, Thank you for the feedback as this will help us maintain and improve our standards and thank you for choosing Capitol Hotel. We are delighted to know you were pleased with our facilities and services. We look forward on welcoming you back in the near future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location is good, close to a lot of things
Stayed 1 night in Mar 2021
Response from Capitol Hotel Team on 4 May 2021
Dear Guest, Thank you for the feedback as this will help us maintain and improve our standards and thank you for choosing Capitol Hotel. We are delighted to know you were pleased with our facilities and services. We look forward on welcoming you back in the near future.

6/10 Okay

Ali, Dubai

Business traveller
capitol hotel considered as normal hotel, nothing special
Stayed 1 night in Dec 2020
Response from Abby - Sales and Reservation Team on 5 Jan 2021
Dear Mr. Ali, Greetings from Capitol Hotel! Thank you for the feedback as this will help us maintain and improve our standards and thank you once again for choosing Capitol Hotel - Byblos Hospitality. We look forward on welcoming you back in the near future.

8/10 Good

RAVINDER

Liked: Cleanliness, staff & service
Good locations
It was good ,I like the place and it has many nearby restaurants,markets.the location is perfect .
Stayed 3 nights in Feb 2020

6/10 Okay

Lachezar

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2020

8/10 Good

Alaa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Horrible! Dirty smelly loudly. Live music until 02.00 every night. Impossible to sleep Don’t go there
Stayed 4 nights in Jan 2020

10/10 Excellent

Palwinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was nic le experience overall
Stayed 2 nights in Jan 2020

4/10 Poor

Tahira

Disliked: Staff & service, property conditions & facilities, room comfort
Worst nightmare while traveling.
I stayed overnight and need it to take a bath there was no hot water I call the front office and the first time the operator said that it will give the information to the engineering department. 45 minutes later I called again and they said the same thing. Later someone came and help out with that but another problem was that the water will not stay down. Around 11:30pm the music from the bar was so loud that it didn’t let me rest. I will never stay in or recommend this hotel.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

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Stayed 1 night in Dec 2019

8/10 Good

Andrew

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Miriam on 2 Oct 2019
Thank you for the positive feedback. Capitol Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Miriam on 27 Feb 2019
Dear Valued Guest, Thank you for having the time to rate your stay here at Capitol Hotel. We will be looking forward in welcoming you again. with kind regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Miriam on 24 Jan 2019
Dear Valued Guest, Thank you for having the time to rate your stay here at Capitol Hotel. We will be looking forward in welcoming you again. with kind regards.

4/10 Poor

Nabil, Abu Dhabi

Business traveller
Next to a supermarket and a great pizzeria. The rest I was on 4th floor and the party floor was one floor above (rooftop) which was very loud impossible to sleep!
Stayed 1 night in Nov 2018

6/10 Okay

martin

Liked: Room comfort
Capitol Hotel.
Had to change first room because of bad smell. Location was far from attractions. Had to take a taxi everywhere. Breakfast was over priced I thought.
Stayed 2 nights in Aug 2018

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

2/10 Terrible

Azim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort