When we were checking in, the room wasnt ready. No one at the desk was wearing a mask, i complained to expedia about failiure of covid protocols, later when checked in my wife found a cockroach in the closet, and hair stuck on the bathroom floor, we didnt find the area safe either. I immediately complaint to expedia and they promised they will get us a full refund for the room and we left the property right away and booked a different hotel through expedia again. Hope to see my refund soon.
Thanks