Front of property - evening/night

Reviews of Jumeira Rotana

4 out of 5
Jumeira Rotana
2nd December St., Al Badaa, Al Jafiliya, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 284 out of 703 reviews" "
Rating 8 - Good. 290 out of 703 reviews" "
Rating 6 - Okay. 83 out of 703 reviews" "
Rating 4 - Poor. 27 out of 703 reviews" "
Rating 2 - Terrible. 19 out of 703 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Waheed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was convenient
Stayed 1 night in Feb 2024
Response from JR on 21 Mar 2024
Dear Valued Guest,Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager

6/10 Okay

Bashar

Good
Stayed 1 night in Jan 2024
Response from JR on 2 Mar 2024
Dear Valued Guest,Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager

2/10 Terrible

Feda

Stayed 4 nights in Feb 2024
Response from JR on 21 Mar 2024
Dear Valued Guest,Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager

8/10 Good

Mohsan

Travelled with family
Liked: Staff & service
Very good value for money. We went as a family of 3 (3 year old toddler), location is excellent as it’s very central. Breakfast is average with very limited space as the restaurant is tiny, be prepared to stand a while if you go late. As someone with a toddler, this wasnt great for us. The A La Carte served in boston bar &grill is amazing and not pricey, highly recommend. We had half board and it was nice to choose between lunch or dinner, some hotels dont offer this option so this was a nice touch. We had an issue with our room and the hotel was kind enough to move us to another room same night. Many thanks to Adil and Mohsin at front reception for this. The staff at the hotel are very good and friendly, Ariful in housekeeping was kind enough to help us set up in our new room and rooms were serviced daily which is nice. Overall I was very happy and would come back again.
Stayed 8 nights in Dec 2023
Response from JR on 2 Jan 2024
Dear Valued Guest,Thank you for sharing your feedback on Expedia.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Ulrich HoffmeisterGeneral Manager

8/10 Good

Pavan Kumar, Thornton

Liked: Cleanliness, staff & service, property conditions & facilities
Place was good and and always like gathering place
Stayed 4 nights in Dec 2023
Response from JR on 2 Jan 2024
Dear Valued Guest,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Jumeira Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Ulrich HoffmeisterGeneral Manager

4/10 Poor

Karwan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is a kind of old with bad smells. The breakfast was not good very limited variety. The price is very expensive comparing to property, services and the breakfast. Even the location is good for first day to go to downtown. I just stayed there three nights but very regretful to booked and paid in advance.
Stayed 3 nights in Dec 2023
Response from JR on 8 Dec 2023
Dear Valued Guest,Thank you for your positive review on Expedia.First and foremost, please accept my sincere apologies for the inconveniences you experienced during this visit.Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. It is our goal to maintain the highest standards of service to all our guests and we really thank you for your feedback. Best regards,Ulrich HoffmeisterGeneral Manager

6/10 Okay

Kamiran

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from JR on 11 Dec 2023
Dear Valued Guest,Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager

10/10 Excellent

Azamat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 2 Nov 2023
Dear Valued Guest,Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager

8/10 Good

Enny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from GM on 16 May 2023
Dear Valued Guest,Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future.Yours sincerely,Ulrich HoffmeisterGeneral Manager

10/10 Excellent

Charles, Wyoming

Stayed 7 nights in Sep 2022

6/10 Okay

Sami Mansour M

Travelled with family and small children
Liked: Staff & service
They didn’t clean the room the last night I stayed there, although I told them that it needed cleaning
Stayed 4 nights in Nov 2021

10/10 Excellent

Shaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
My husband & I had a nice overnight stay. The room and bathroom were large, bed and pillows were very comfy. It was conveniently located with restaurants and shops close by. We cannot find fault with anything. Would stay here again.
Stayed 1 night in Mar 2020
Response from GM on 16 Mar 2020
Dear Valued Guest, Thank you for the lovely review and your kind words. It gives us immense pleasure to know that you had an excellent stay with us and that the team took wonderful care of you. Thank you for staying with us and we are all looking forward to have the opportunity of welcoming you again very soon. Yours sincerely, Ulrich Hoffmeister General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Quick friendly service very helpful staff, great location and excellent food
Stayed 1 night in Feb 2020
Response from GM on 23 Feb 2020
Dear Valued Guest Thank you for your comments about our property, our service and our colleagues. I was very much pleased to read that you really enjoyed our service highlighting location, excellent food and our helpful staff. We are looking forward to welcoming you back to our hotel soon and create more magnificent moments for you. Yours sincerely, Ulrich Hoffmeister General Manager

8/10 Good

MichaelDutton, Blackpool

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new, stylish an lovely staff who always say yes. 'however the beach is a long way away and no steam room, sauna or spa. The rooms are small and not well lit.
Stayed 3 nights in Jan 2020
Response from GM on 1 Feb 2020
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating and feed back which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

6/10 Okay

Nishad

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2019
Response from GM on 28 Jan 2020
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating and feed back which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location everything is close by from airport to Jumeirah to all the malls
Stayed 1 night in Jan 2020
Response from GM on 5 Jan 2020
Dear Valued Guest, Thank you for choosing to stay at Jumeira Rotana and for taking the time to share your experience. We are glad to hear that you had an excellent stay with us highlighting our convenient location. Once again thank you for staying with us and we look forward to welcoming you again very soon. Yours sincerely, Ulrich Hoffmeister General Manager

4/10 Poor

ISSA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Dec 2019
Response from GM on 5 Jan 2020
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We look forward to welcoming you back for another wonderful experience. Yours sincerely, Ulrich Hoffmeister General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Was really good enjoyed the hotel the staff were very helpful and friendly and would definitely recommend and location was ideal as we had all the restaurants and supermarkets in walking distance from our hotel
Stayed 3 nights in Dec 2019
Response from Reservation Department on 11 Dec 2019
Dear Valued Guest Greeting from Jumeira Rotana Thank you for your kind feedback , hope you enjoyed your stay with us and we look forward in welcoming you again in our hotel

8/10 Good

Mridul, Dubai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its very neat and clean.Its good for families..Breakfast also too good...
Stayed 1 night in Nov 2019
Response from reservation Department on 8 Dec 2019
Dear Mr.Mridul Greeting from Jumeira Rotana Thank you for your kind feedback hope you enjoyed your stay with us and we look forward in welcoming you again in our hotel .

10/10 Excellent

MUTLAQ I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice
Stayed 3 nights in Nov 2019
Response from reservation department on 5 Dec 2019
Dear Valued Guest Thank you for your kind feedback and we look forward in welcoming you again in our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from reservation Department on 5 Dec 2019
Dear Valued Guest Greeting from Jumeira Rotana Thank you for your kind feedback , hope you enjoyed your stay and we look forward in welcoming you again in our hotel

6/10 Okay

Tawfick, Hyderabad

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
washroom shower need to be closed so water don't spill on the floor and airport shuttle should be provided
Stayed 5 nights in Nov 2019
Response from reservation department on 5 Dec 2019
Dear Mr.Tawfick Greeting from Jumeira Rotana Firstly thank you so much for sharing your feedback , we have forwarded your comments to the concern department . we do apologies for any inconvenience caused and we look forward in welcoming you again in our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from reservation department on 5 Dec 2019
Dear Valued Guest Thank you for your kind feedback and we look forward in welcoming you again in our hotel

10/10 Excellent

Nafiu, Abuja, Nigeria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serenity of the environment and proximity to the city center.
Stayed 6 nights in Nov 2019
Response from reservation Department on 5 Dec 2019
Dear Mr.Nafiu Greeting from jumeira Rotana Thank you so much for your kind feedback , hope you enjoyed your stay with us and looking forward in welcoming you again in our hotel

10/10 Excellent

Wai Hoi Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for this price
The room is clean and comfortable. Very friendly and helpful staff.
Stayed 2 nights in Nov 2019
Response from Reservation department on 28 Nov 2019
Dear Mr.Dominic Greeting from jumeira Rotana thank you for your kind feedback , we look forward in welcoming you again in our hotel

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Reservation department on 28 Nov 2019
Dear Mr.Micheal Greeting from jumeira Rotana Thank you for your feedback and we look forward in welcoming you again in our hotel

8/10 Good

Manu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could use more options on the breakfast. The same menu was repeated every alternate day, No live egg station. Overall, will stay again
Stayed 6 nights in Nov 2019
Response from Reservation Department on 20 Nov 2019
Dear Mr.Manu Thank you for sharing your feedback , we will forward your message to the concern department and take the same into consideration . we look forward in welcoming you again in our hotel

10/10 Excellent

VK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights and we had very good experience. All staffs are very very helpful.
Stayed 3 nights in Nov 2019
Response from reservation department on 16 Nov 2019
Dear Valued Guest Thank you for your kind feedback and we look forward in welcoming you again in our hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from reservation department on 16 Nov 2019
Dear Valued Guest Thank you for your kind feedback and we look forward in welcoming you again in our hotel

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from GM on 31 Oct 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us following your stay. We really appreciate your rating and feed back which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent more than helpful.nothing negative to add
Stayed 8 nights in Oct 2019
Response from reservation Department on 26 Oct 2019
Dear Valued Guest Greting from Jumeira Rotana Thank you for your kind feedback , hope you enjoyed your stay with us and we look foward in welcoming you again in our hotel .

10/10 Excellent

dhafer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from reservation Department on 26 Oct 2019
Dear Mr.Dhafer Greting from Jumeira Rotana Thank you for your kind feedback , hope you enjoyed your stay with us and we look forward in welcoming you again in our hotel

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Reservation department on 10 Oct 2019
Dear Valued Guest Thank you for your kind feedback , we look forward in welcoming you again in our hotel

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from reservation department on 10 Oct 2019
Dear Valued Guest Thank you for your kind feedback , we look forward in welcoming you again in our hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 9 nights in Sep 2019
Response from Reservation department on 6 Oct 2019
Dear Valued Guest Greeting from Jumeira Rotana Thank you for your feedback and we look forward in welcoming you again in our hotel .

10/10 Excellent

Kuna, Malaysia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Boston bar was really good. Felt really like home.
Stayed 2 nights in Sep 2019
Response from GM on 30 Sept 2019
Dear Valued Guest, I was very pleased to read your positive comments about our overall hotel. we are glad that we made you feel home. Thank you for choosing to stay with us and we are looking forward to welcoming you again in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at every department.they were friendly and attentive.
Stayed 2 nights in Aug 2019
Response from reservation Department on 7 Sept 2019
Dear Valued Guest , Thank you very much for choosing to stay at Jumeira Rotana Dubai. We are pleased to know that you are having an enjoyable first-hand experience with our services. Your comment is appreciated and we will be happy to share it with all relevant department. Thank you once again and we wish you a “Treasured Time” with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from GM on 27 Aug 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us on Expedia. We really appreciate your rating and comment which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019
Response from GM on 20 Aug 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us 5 star following your stay. We really appreciate your rating which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us again at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from GM on 18 Aug 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us on Expedia. We really appreciate your rating and comment which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

2/10 Terrible

Aj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from GM on 18 Aug 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us on Hotels.com. We really appreciate your rating and comment which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019
Response from GM on 18 Aug 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us on Expedia. We really appreciate your rating and comment which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings with very friendly staff. The food was good too and the kitchen staff were always smiling as they served the meals. Absolutely family friendly. Could do more with organising airport shuttles-that’s one less thing to worry about
Stayed 6 nights in Jul 2019
Response from Reservation Department on 26 Jul 2019
Thank you very much for choosing to stay at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable first-hand experience with our services. Your comments are appreciated and we will be happy to share them with all relevant department. Thank you once again and we look forward in welcoming you again in our hotel

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
It was wonderful location surrounded with lots of restaurants
Stayed 5 nights in Jul 2019
Response from Reservation Department on 26 Jul 2019
Thank you very much for choosing to stay at Jumeira Rotana Dubai. We are pleased to know that you like our hotel location . Your comments are appreciated and we will be happy to share them with all relevant department. Thank you once again and we wish you a “Treasured Time” with us.

6/10 Okay

Sadegh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noise and smoke smell were all over the room
They forced us to stay in a smoking room despite of our request to stay in a non smoking room because of kids.
Stayed 8 nights in Jul 2019
Response from Reservation Department on 26 Jul 2019
Dear Mr.Sadegh , Greeting from Jumeira Rotana , thank you for your feedback and sorry for the inconvenience caused , kindly be informed that all preferences are subject to hotel availability and up on your arrival all non smoking rooms were occupied reason why our FO team provide the available room which is SM . we look forward in welcoming you again in our hotel and for sure we will do our best to make sure you will have memorable stay with us

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and nice place. Will go back there as soon
Stayed 4 nights in Jul 2019
Response from GM on 18 Jul 2019
Dear Valued Guest, Thank you very much for staying at Jumeira Rotana and for rating us 4 star following your stay. We really appreciate your rating and feed back which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Jumeira Rotana in the near future. Yours sincerely, Ulrich Hoffmeister General Manager

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Bevan on 9 Jul 2019
Dear Valued Guest, Thank you for choosing Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us . Your comments are appreciated and we will be happy to share them with all relevant department. Thank you and we look forward in welcoming you again in our hotel .

8/10 Good

Varaidzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Room spacious and clean but the fridge was dirty. Was great for what we needed an inexpensive hotel close to Mazaya centre to catch the Etihad bus. The room was really value for money more than what we expected for the price tag..
Stayed 1 night in Jul 2019
Response from Reservation Department on 8 Jul 2019
Dear Valued guest , Thank you very much for choosing to stay at Jumeira Rotana Dubai. We are pleased to know that you had an enjoyable stay with us . Your comments are appreciated and we will be happy to share them with all relevant department. Thank you once again and we wish in welcoming you again in our hotel .

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Jumeira Rotana Hotel on 30 Jun 2019
Dear Mam / Sir, Thank you very much for choosing to stay at Jumeira Rotana Dubai. We are pleased to know that you are having an enjoyable first-hand experience with our services, facilities and location. Your comments are appreciated and we will be happy to share them with all relevant departments. Thank you once again and we wish you a “Treasured Time” with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Specious and comfortable room are very clean at very good location. Super friendly and helpful stuff special Thanks Mr Mofijul helped us a lot.
Stayed 6 nights in Jun 2019
Response from GM on 25 Jun 2019
Dear Valued Guest, Thank you for choosing to stay with us and for the wonderful words which are highly appreciated. We are very pleased to have received such a great review and we are looking forward to welcoming you again in the future. Yours sincerely, Ulrich Hoffmeister General Manager