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Reviews of Bally's Dover Casino Resort

4 out of 5
Bally's Dover Casino Resort
1131 N Dupont Hwy, Dover, DE

Reviews

8.6

Excellent

Rating 10 - Excellent. 722 out of 1280 reviews" "
Rating 8 - Good. 334 out of 1280 reviews" "
Rating 6 - Okay. 111 out of 1280 reviews" "
Rating 4 - Poor. 61 out of 1280 reviews" "
Rating 2 - Terrible. 52 out of 1280 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alfred

Disliked: Staff & service, amenities
Not allowed check-in 25 mins prior to 3:00 pm/told I would have to pay $25 to check in earlier. No staff greeting, no thank you, no engagement whatever. Staff at front desk behaved as entitled union employees, both at check-in and check-out. This hotel is the example of how not to manage a hotel, and I know as I spent my career in the hotel business: from GM to SVP Ops to COO of hotel companies. Bally's in Dover is pathetically bad and the property and corporate leadership should be ashamed of their obvious disengagement. - Al Wiles
Stayed 1 night in May 2024

2/10 Terrible

Diane

Travelled with group
Disliked: Staff & service, property conditions & facilities
Staff rude unprofessional I am handicapped they were mean and bothered by me. I did not stay and will not return.
Stayed 1 night in May 2024
Response from Matt C. on 13 May 2024
Thank you, Diane, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

8/10 Good

Shamari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only downfall is that they don’t renovate the rooms. The furniture is old, the tile is the shower is old, even the alarm clock in the bedroom isn’t modern to play music. The location will always be top tier because it’s the casino of course ! Downstairs there is the sugar factory and fire and ice bar which features live music on some nights. I just wish they would upgrade the decoration and styles in the hotel room or bathrooms.
Stayed 2 nights in Feb 2024
Response from Matt C. on 13 May 2024
Thank you, Shamari, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

David M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt C. on 14 May 2024
Thank you, David, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Dorethia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed in room 440. The mattress was of poor quality. When I layed down on the matress I could feel the springs in it. Which made my sleep/ stay very uncomfortable. I woke up and it felt like I had the spring stuck in my hip. I’m very disappointed.
Stayed 1 night in May 2024
Response from Matt C. on 12 May 2024
Thank you, Dorethia, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Malinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Will stay again!
Stayed 2 nights in May 2024
Response from Matt C. on 12 May 2024
Thank you, Malinda, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matt C. on 13 May 2024
Thank you, Jermaine, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

TRACEY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good services 👍
Stayed 1 night in May 2024
Response from Matt C. on 11 May 2024
Thank you, Tracey, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, convenient and clean.
Stayed 1 night in May 2024
Response from Matt C. on 10 May 2024
Thank you, Renee, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Matt C. on 11 May 2024
Thank you, Deanna, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Holly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool not available. No microwave. Room was clean.
Stayed 2 nights in May 2024
Response from Matt C. on 10 May 2024
Thank you, Holly., for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Lynnessa, Syracuse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Exciting Spot!
Stayed 1 night in May 2024
Response from Matt C. on 6 May 2024
Thank you, Lynnessa, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Nhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 7 May 2024
Thank you,Nhu, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convention to DSU.
Stayed 2 nights in May 2024
Response from Matt C. on 5 May 2024
Thank you, Jamie, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Ronald

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Matt C. on 5 May 2024
Thank you, Ronald, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place next to Dover raceway.
Stayed 1 night in Apr 2024
Response from Matt C. on 4 May 2024
Thank you, Donald, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 2 May 2024
Thank you, Julie, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Aime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property to stay in! Convenient to main roads north and south! The rooms were very nice!
Stayed 1 night in Apr 2024
Response from Matt C. on 28 Apr 2024
Thank you, Aime, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Mica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Matt C. on 28 Apr 2024
Thank you, Mica, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Deborah, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Sheri, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Moneeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Moneeka, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Tynisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 26 Apr 2024
Thank you, Tynisha, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Donyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Matt C. on 23 Apr 2024
Thank you, Donyelle, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Matt C. on 22 Apr 2024
Thank you, Cheryl, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was comfortable; however, the Safe did not operate. Could not take a shower because the Diverter was stuck and would not allow shower to work. The price you pay for these rooms they should be inspected periodically to make sure everything is in working order. Once we reported the safe and shower did not work properly maintenance responded to repair the problems. We were in Room 306, third floor. Safe works now but diverter still does not work properly. Next time I will check everything before accepting the room.
Stayed 2 nights in Apr 2024
Response from Matt C. on 22 Apr 2024
Thank you, Wayne, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Jeff, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Claudia, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Sabrina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice but I asked not to be next to a stairwell for safety reasons and I was at the stairwell directly. If the hallway walk was not so far, I would have returned back to the desk. Good thing I had my mace in case someone stepped out of the stairwell. People watch and attack you that way and push you in your room. They come right out of the stairwell as you enter and you don't have a chance. Next time I will complain but it was only 1 night.
Stayed 1 night in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Sabrina, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Lauren

Stayed 2 nights in Apr 2024
Response from Matt C. on 10 May 2024
Thank you, Lauren, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Eileen, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Philicia

Stayed 1 night in Apr 2024
Response from Matt C. on 10 May 2024
Thank you, Philicia, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Sheila

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Matt C. on 20 Apr 2024
Thank you, Sheila, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was clean and while not fancy, was excellent for our needs. We had trouble finding USB ports to charge phones. Internet was spotty. Nice view of Dover Downs from our room. Hotel registration/check out staff, while not rude, could have at least smiled and said hello.. however the woman in the convenience store was so very nice! Adjacent casino has lots of gaming machines and casino was very clean. Staff was very nice. Wish there were more food options. Luckily this is on a major road with lots of restaurant choices. I'm gluten free and it was hard to find anything on site to eat. Overall, we were happy and would go back.
Stayed 2 nights in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, Sharon, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, Terri, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

6/10 Okay

Karen Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
There were parking cones outside of the facility that had no real purpose. Elevators seems dirty with just in need of a wipe down. Many dining facilities within the casino not open when we were there. Room was clean and very comfortable. The shower water pressure was very low Check in and out was seamless. Also upset the pool was not accessible during our stay.
Stayed 3 nights in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, Karen Elizabeth, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

4/10 Poor

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel hallways and room we had smelt like smoke. I am assuming the rooms were once smoking rooms and the smell just never left. It's enough to notice as soon as one walks in the door of the room and just hard to get past when you're a non-smoker.
Stayed 2 nights in Apr 2024
Response from Matt C. on 18 Apr 2024
Thank you, John, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to re visiting in the near future
Stayed 1 night in Apr 2024
Response from Matt C. on 15 Apr 2024
Thank you, Gail, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Joseph

Stayed 2 nights in Apr 2024
Response from Matt C. on 5 May 2024
Thank you, Joseph, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Victoria

Travelled with family
Liked: Amenities, property conditions & facilities
Employees not friendly when checking in
Stayed 1 night in Apr 2024
Response from Matt C. on 15 Apr 2024
Thank you, Victoria, for your recent stay and rating. Thank you for letting us know your concerns, we will forward your concern to the proper department. We look forward to your next visit.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking anywhere in the building.
Stayed 2 nights in Apr 2024
Response from Matt C. on 15 Apr 2024
Thank you, Steven, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Kim

Liked: Staff & service, property conditions & facilities
Nice property…highly recommend!
Stayed 1 night in Apr 2024
Response from Matt C. on 13 Apr 2024
Thank you, Kim, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt C. on 13 Apr 2024
Thank you, Allyson, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to put your head, clean casino which stuff was open when we went only down fall
Stayed 1 night in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Glenn, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Nahshon

Stayed 1 night in Mar 2024
Response from Matt C. on 4 May 2024
Thank you, Nahshon, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

takishia

Liked: Amenities, property conditions & facilities
Convenient location with plenty to do at surrounding area.
Stayed 1 night in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Takishia, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Amy, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

8/10 Good

michael

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Matt C. on 12 Apr 2024
Thank you, Michael, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Seana

Stayed 1 night in Apr 2024
Response from Matt C. on 28 Apr 2024
Thank you, Seana, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Matt C. on 8 Apr 2024
Thank you, Steve, for your recent stay and rating. We are happy that you had a wonderful stay. We look forward to your next visit.