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Reviews of Super 8 by Wyndham Douglas

2 out of 5
Super 8 by Wyndham Douglas
1610 Peterson Ave S, US Hwy 441 S. and Hwy 221 S., Douglas, GA

Reviews

6.8
Rating 10 - Excellent. 66 out of 252 reviews" "
Rating 8 - Good. 75 out of 252 reviews" "
Rating 6 - Okay. 40 out of 252 reviews" "
Rating 4 - Poor. 27 out of 252 reviews" "
Rating 2 - Terrible. 44 out of 252 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Javier, Weslaco

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel
Stayed 2 nights in Apr 2024

4/10 Poor

Laurie

Disliked: Amenities
It was close to The Martin Center where we went for a concert, the price was decent, but there was no hot water in the morning to shower. There was hot water in the sink, but not the tub. I told the guy at the front desk, and he asked if we had turned the handle both ways. I asked him, so your handles are backwards? I asked for money back. He said he'd put $10 back on my credit card. We shall see.
Stayed 1 night in Apr 2024
Response from PP on 8 Apr 2024
i do apologized for inconvenience. i have put back 10 on your card. it might take few days to see it. I have went in that room to check right away. hot water was working well and handle was not backward. bottom right was hot and middle was mix and top right was cold. you can call front desk for help if anything. we always willing to help with any issue. Thank you for you feedback anyway.

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach Motel
Musty smell, smelled smoke from the smoking rooms down the hall, watched roaches race across the room.
Stayed 1 night in Nov 2023
Response from PP on 6 Jan 2024
I do apologize for inconvenience. we do take this very seriously and we will take care of these issues you mentioned. We strive to meet expectations so we can serve our all guests with better service. Thank you again for your feedback.

10/10 Excellent

Kittie

Stayed 1 night in Apr 2023
Response from PP on 2 Jul 2023
THANK YOU FOR YOUR STAY AT SUPER 8 DOUGLAS.

6/10 Okay

Laura

Liked: Cleanliness
Our stay was ok
Stayed 1 night in Apr 2023
Response from PP on 13 Apr 2023
Thank you for your feedback. Your feedback help us improve and hope to make guest stay more satisfactory. Thank you again for your stay.

10/10 Excellent

William

Stayed 1 night in Apr 2023
Response from PP on 13 Apr 2023
Thank you for your feedback. Your feedback help us keep going and improve. Thank you for your stay at Super 8. Hope to see you again.

6/10 Okay

AARON

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is a little run down. Paint chips on walls stains on sheets, carpets worn out just overall could be better.. def not a 5 star hotel maybe 2.5 hairs on bed sheets but it late I’m tired thankfully only Have to stay one nite..
Stayed 1 night in Mar 2023
Response from PP on 21 Mar 2023
I do apolozied for inconvenience. We will work on your concerns. Your feedback helps us improve for future.

10/10 Excellent

LeRoy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Security needs updated. Vending machine was empty.
Stayed 3 nights in Jan 2023
Response from PP on 29 Jan 2023
Thank you for your feedback. Your feedback help us for thrive for more. We will working on updating property one step a time. I do apologized for any inconvenience. We are replacing vending machine with new one. hope to see you in future. Thank you for your business.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine
Stayed 1 night in Jan 2023
Response from PP on 29 Jan 2023
Thank you for your feedback. your feedback help us thrive for more. wish to see you again in future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Not fancy but decent
I stayed there years ago and didn't like the condition, but the rooms look so much nicer now. Everything was clean and the staff was pleasant.
Stayed 3 nights in Dec 2022
Response from PP on 26 Dec 2022
Thank you for your feedback. It helps us thrive for more to improve in room conditions and service. hope to see you in future and enjoy your stay again.

8/10 Good

e

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staying at Super 8 in Douglas Georgia
My stay at this Super 8 ok. The management response to our needs were excellent.
Stayed 2 nights in Dec 2022
Response from PP on 24 Dec 2022
thank you for staying with us. your feedback help us thrive for more. hope to see you again in future. thank you.

10/10 Excellent

Priscilla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience here for 2 days. Eating in walking distance. Have stayed here before and will next time I have to go Douglas, Ga. Cost is reasonable.
Response from PP on 16 Dec 2022
thank you for your feedback. your feedback help us thrive for more. it good to hear you had a great time. hope to see you in future. Thank you.

10/10 Excellent

Michael

Stayed 1 night in Nov 2022
Response from PP on 1 Dec 2022
thank you very much for your feedback. possitive feedback help us thrive fore better service.

8/10 Good

Aaron

Travelled with family
Disliked: Amenities
it is fair
Stayed 2 nights in Oct 2022
Response from PP on 5 Nov 2022
Thank you for you feedback. We thrive to improve from fair to good. Hope to have good stay next time you willcome.

4/10 Poor

Denisha

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The man that works the front desk is rude. I’ve stayed here a few times, but this will be my last. Baby roaches, something is crawling in the bed biting, the towels will make you itch. I preferred going the cheap route with hotels to save and i learned my lesson they will not get another dime
Stayed 2 nights in Oct 2022

4/10 Poor

Diane

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building was noisy. You could hear everything, even the people upstairs
Stayed 1 night in Oct 2022
Response from PP on 9 Oct 2022
We do apologized for your inconvenience. Your feedback helps us take care of issue.

8/10 Good

Wayne

Liked: Staff & service, amenities, property conditions & facilities
Better Soap would be good
Stayed 1 night in Sep 2022
Response from PP on 8 Sept 2022
Thank you for your feedback. We will update soon as our regular soaps are available from manufaturer. Thank you.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The beds were a little uncomfortable.
Stayed 1 night in Aug 2022
Response from pp on 29 Aug 2022
Thank you for your feedback. We thrived to improve for better. We will look into it. Thank you.

10/10 Excellent

Dashawna

Stayed 1 night in Aug 2022
Response from PP on 26 Dec 2022
thank you for your feedback. it helps us thrive for more. hope you will come back. thank you again for your business.

2/10 Terrible

Rebecca

Stayed 1 night in Aug 2022
Response from PP on 15 Aug 2022
I do apologize for your unsatisfactory stay at our hotel. Thank you for your feedback so we can fix any issues to serve better in future.

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Front desk clerk was very nice and attended our needs. The room was clean and very well organized, Beds were comfortable
Stayed 2 nights in Jul 2022
Response from PP on 14 Jul 2022
Thank you for your positive feedback. It helps us out for future guests.

8/10 Good

Lisa

Stayed 1 night in Jun 2022
Response from PP on 14 Jun 2022
Thank you for your feedback. We thrive to give best service we can. Feedback help us improve. Thank you and hope to see you again.

8/10 Good

Marketa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from PP on 10 May 2022
thank you for your feedback. we love to see you in future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room service didn’t come to check if trashed needed to be taken or if we need more towels. And our last night staying we seen bed bugs
Stayed 5 nights in Mar 2022
Response from pp on 19 Mar 2022
I do apolozied for your inconvenience. Thanks for letting us know. We have talked to our staff so it does not happended. Also we have called our pest control guy to take look at it and fix the issue. We want to make sure in future we can serve you better and future guests.

4/10 Poor

Larry, Greeneville

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room on-line versus staying are not the same. The room smelled awful and was not clean. A person on the property tried to sell us a TV and had been run on the property several times. I was not comfortable and will not stay again if I'm in this area.
Stayed 1 night in Jan 2022

2/10 Terrible

Tikka

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Like that I could get a room, last minute on Christmas Day. Did not like the customer service, he was on his phone the entire time, verily acknowledged me, seemed annoyed. Shower was stained black, shower curtains were stained as well. Blankets had cigarette burn marks in them. There was stuff left in the room from a previous guest. They had no breakfast or drinks available. Ice machine was broke. Drink machine only took quarters & when I gave the guy $5, he gave me back $4 on quarters & the machine kept $1 without giving me a drink. Floors were rotting, you can feel the holes while walking down the hall. The place was a really old ugly orange & brown, very outdated.
Stayed 1 night in Dec 2021
Response from PP on 28 Dec 2021
i do apolozied for your experiance. i have spoken to my staff about this. we are updating this property one step at a time with new management took over recently. your feedback help us improve our service for our guests. we want all guests to have good experiance.

6/10 Okay

Lashonda

Stayed 2 nights in Dec 2021
Response from PP on 27 Dec 2021
thank you for your feedback. we will improve to make it even better experience in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from PP on 22 Dec 2021
I do apolozied for your bad experiance. We will improve and make sure this problem will go away. I will address this to my staff and work even harder to give better service for future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from PP on 22 Dec 2021
thank you for you feedback. we will thrive to improve. positive feedback encourage us to keep up with our service with short staff.

6/10 Okay

Candenetra

Stayed 1 night in Dec 2021

6/10 Okay

Felicia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My stay
My stay was pleasant except for when I asked for a roll away bed for my son. I was told to give them a hour but I never heard back from anyone and never had the bed sent to the room. So it was a little uncomfortable for my son.
Stayed 1 night in Nov 2021
Response from P on 8 Dec 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. we did call the room twice but no one picked up the phone. If you had put in reservation that you had more guests in your room with roll away bed request then we could have pull roll away bed in advance. I do apolozied for your experience and i have talked to staff about it so in future, we can take care of it right away.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk service
We had 2 rooms for the weekend, it was a weekend getaway for our family! The rooms were right next to each other as I requested and the front desk staff were so friendly and helpful! We will be back in December and we will most defiantly stay at the Super 8 again.
Stayed 2 nights in Nov 2021
Response from P on 8 Dec 2021
thanks for your feedback. it helps us keep going and make better for each new guests everytime.

6/10 Okay

Mark

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very outdated. VERY comfortable bed!
Stayed 3 nights in Nov 2021
Response from P on 8 Nov 2021
Thank you for your feedback. We will improve and update gradually.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Simple and basic
Clean and quiet for a one night stay. Very outdated and somewhat run down. Very little offered for breakfast.
Stayed 1 night in Nov 2021
Response from P on 8 Nov 2021
thank you for your feedback. we will improve and update for future stays.

8/10 Good

kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from P on 8 Nov 2021
Thank you for your feedback. It helps us to improve. Thank you

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best if the best
Best motel i have stayed in for years. Would highly recommend.
Stayed 1 night in Oct 2021
Response from PP on 19 Oct 2021
Thank you for your feedback. We will keep it up to deliver best service for our guests as we can.

2/10 Terrible

lana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off they steal ur money
The website didn’t say anything about deposits for pets and I put my dogs in the room and was going to get the suitcases out and the jerk said we are charging u for pets after I already signed long story short I paid lost my money and wasn’t issued a refund or apology
Stayed 1 night in May 2021
Response from PP on 10 Oct 2021
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I will share this with my staff and expedia about our pets policy so prevent any future occurrences. We do allow pets with fees. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future and future guests.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor was sticking and I saw a roach and other insects in the room.
Stayed 2 nights in Sep 2021
Response from PP on 8 Sept 2021
We are sorry for inconvenience. Feedbacks help us improve it and take care of the issue. I will share with my staff so, in future, help us serve better to new guests. Thank you.

6/10 Okay

Mary, Dacula

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The area scared me. The clientele was questionable. Also I was told I would be charged $20 for my small dog and $25 for my large dog per night. Expedia shows it to be $15 per dog per night. I was disappointed in the discrepancy. I think because of the hotel next time I will pay more for my dogs and feel safer with my stay.
Stayed 2 nights in Aug 2021
Response from P on 31 Aug 2021
I do apologized for you inconvenience. I have reached expedia. We are sorry for miscommunication.

2/10 Terrible

Octavia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
This hotel is not suitable for no human to stay in, not even for a couple hours
Stayed 1 night in Aug 2021
Response from P on 17 Aug 2021
We are sorry for your any inconvenience. We will look into the matters and update for future guests.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Check-in was easy, but the overall stay was just ok. Updating is needed. My bed had a huge dip in the middle (uncomfortable).
Stayed 1 night in Jul 2021
Response from P on 13 Jul 2021
We apologizie for any inconvenience. We are new management so we have lists of things we need to work on it. We will update and remodel one step at a time. Thank you for your feedback. We will improve.

6/10 Okay

Edmond

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room
The room was a smoking room, but it smelled as if it had not been occupied since our last stay in it. The Front Desk was prompt in fixing our issue with the TV and the dirty towels. Put the DND sign on the door Saturday. Sunday needed service so we took the sign off when we left out. Came back to the room the same as when we left out. The flooring is beautiful, and a nice picture hangs over the bed. But the furniture needs replacing as the bedside table fell apart when I put the remote down. The curtains are water and smoked damaged. It has a needs to be remodeled scent to it.
Stayed 3 nights in Jul 2021
Response from P on 13 Jul 2021
We apologizie for any inconvenience. We are new management so we have lists of things we need to work on it. We will update and remodel one step at a time. Thank you for your feedback. We will improve.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021
Response from P on 29 Jun 2021
sorry for your inconvenience. we will improve with new management.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pricing was good and I was comfortable
Stayed 2 nights in Jun 2021
Response from P on 6 Jul 2021
thank you. we will keep improving.

4/10 Poor

Teresa

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don't waste your time
I was checked in by the manager. What a nice man. Went to my room and was pleasantly surprised by new vinyl plank flooring. I laid down to rest after traveling and made sure my door was secure and locked. Someone, never saw the woman, walked in my room, said oh excuse me and walked out. I went to the desk and asked about the security hasp they have on the doors. Mine was missing the hook part. The manager searched for one while I went to dinner with a friend, which was my reason for staying at this motel again. I have stayed 3 other nights and should have known better. When I returned from dinner the piece still was not on my door. I went to the front desk and the owner was there. He said they now have a different lock so the manager walked me to my room to show me. I thanked him and he left. Upon trying the lock it would not engage so back to the desk I went. Only to be told by the owner no one walked in my room that he and I were the only ones to have a key and that I was perfectly safe and not to worry. If anything should happen just scream. I was exhausted because it was now almost 10 pm. I went back to the room and attempted to sleep. I woke every hour and finally got up at 5. I figured I would have a cup of coffee and found they only had decaf. TOTALLY UNACCEPTABLE. I will pay more to stay somewhere else next time. The owner never accepts responsibility for anything wrong at this motel.
Stayed 1 night in Jun 2021
Response from P on 29 Jun 2021
sorry for inconvenience

4/10 Poor

Carlos

Stayed 1 night in Jun 2021
Response from p on 6 Jul 2021
sorry for inconvenience. we will improve.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Overall it was a decent stay for one night. Some electrical outlets were not working
Stayed 1 night in Jun 2021
Response from P on 29 Jun 2021
sorry for inconvenience. we will improve. thank you

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The outside looked as if it was very well kept. I did not like the smoking rooms as the covers all had holes the floors were nasty the refrigerator was leaking and dirty and the microwave was dirty. There was a ring of dirt in the tub and the door looked as if it had stuff running down. The bed was not a king but advertised as one. It smelled worse than smoke. The bath rags were dingy and the room furniture appeared as if it was made. The pictures did not match the room. I was awakened by a child or children running and stomping above my room. I only stayed one night out of my three and I went to a different hotel. I also have photos to back up everything.
Stayed 3 nights in May 2021
Response from P on 6 Jul 2021
sorry for inconvenience. we will improve and work on it.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities
This property stole my credit card information and refuse to give me a refund...
Stayed 1 night in May 2021

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from p on 14 Jul 2021
Thank you. we do like our guests feedback so we always can improve