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Reviews of Regency Hotel

4 out of 5
Regency Hotel
Queens Promenade, Douglas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 37 reviews" "
Rating 8 - Good. 7 out of 37 reviews" "
Rating 6 - Okay. 2 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aamar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Tim Baggaley on 12 May 2024
Thank you for the feedback.I look forward to welcoming you back,Best regards,Tim BaggaleyGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint and classic. Like stepping back in time.

10/10 Excellent

Mr J E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need was in the room.
Stayed 7 nights in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent old-fashioned service.
A friendly hotel offering excellent old-fashioned service. I really enjoyed my stay at the quiet end of the promenade in Douglas, with views over the bay.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at The Regency was superb. The property and facilities are all great but it was the people working there that really made it. Polite, professional, friendly and incredibly helpful. Everyone we spoke with was brilliant. Many thanks to all at The Regency.
Stayed 4 nights in Aug 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Douglas hotel.
Lovely hotel at the quieter end of Douglas promenade. We had a fantastic sea view room. The service was excellent and the food very good. Will definitely stay again.
Stayed 3 nights in Aug 2023

6/10 Okay

Catreena

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stepping back in time
Hotel with lots of character, quaint, not a critism, but like stepping back in time which is refreshing compared to more 'modern' hotels.
Stayed 2 nights in Jul 2023

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant. Friendly staff. Breakfast a real let down -everything else great. Loved the lift!
Stayed 2 nights in Jul 2023
Response from Tim Baggaley on 28 Jul 2023
Dear Mr Shaw,Thank you for the feed back, I am sorry you didnt enjoy breakfast I will bring to the attention of the L'Experience Restaurant.Best regards,Tim BaggaleyGeneral Manager

2/10 Terrible

Michael

Stayed 3 nights in Jul 2023

8/10 Good

Robin

Stayed 6 nights in Jul 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
On the waterfront, convenient, clean
Stayed 1 night in Jul 2023

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, staff were friendly and competent.
Stayed 2 nights in Jun 2023

8/10 Good

Elizabeth Sara

Travelled with partner
Liked: Cleanliness
No info re booking table for dinner. Had to go elsewhere for wedding anniversary dinner. Not told saturdays breakfast starts 8 am so no food taken although paid for, prior to going to airport. Toilet seat did not fit pan so not comfortable. Otherwise staff friendly and helpful with bus times, directions etc.
Stayed 4 nights in Jun 2023
Response from Tim Baggaley on 26 Jun 2023
Dear Sara John,Thank you for the feed back. Apologies for you not being able to eat on your anniversary night. The L'Experience is very busy but we should have asked you about dining and also the change in breakfast time at weekends. Thank you for your comments re the toilet sea we will arrange to change it.I hope we can welcome you back in the near future and perhaps reinstate your faith in the Regency.Best regards,Tim BaggaleyGeneral Manager

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holidays
Hotel was lovely and clean. Very friendly staff and would love to stay again in this hotel. Super location.
Stayed 3 nights in Sep 2022

2/10 Terrible

Paul

Disliked: Property conditions & facilities, room comfort
The room G03 was dark, gloomy, no natural ventilation, obscure glass, no view, smell of spray disinfectant. Totally unacceptable, no alternatives available so we checked out straight away. Money refunded! Never use them again!
Stayed 1 night in Jul 2022
Response from Tim Baggaley on 21 Jul 2022
Dear Sir, I apologise that you didn't enjoy your room. Like all sea facing hotels you have front facing and rear facing rooms and it is unfortunate that I didn't have one to allocate you. The air conditioned rooms have been very popular during the heat wave with guests requesting them. I hope you found an alternative property and enjoyed your stay on the Isle of Man. If you are over again and would like to give the Regency the chance to reinstate your faith in the property I will try and allocate subject to availability one of the Luxury sea facing rooms. Best regards, Tim Baggaley General Manager

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
For the money this was one of the best hotels we have stayed at. Staff were very helpful and made us feel most welcome. Restaurant was excellent for both breakfast and quality dinner. Would recommend this hotel to anyone without quibble and intend to stay there again on my next visit to IOM.
Stayed 4 nights in Jun 2022

10/10 Excellent

ANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the building’s unmodernised features, especially the lift. The staff were professional and helpful. The location is perfect for the sea views and access to public transport.
Stayed 4 nights in Apr 2022

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean and comfortable. Staff friendly and helpful. But didn’t realise that the price did not include breakfast!
Stayed 5 nights in Sep 2021

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay on the Isle of Man.
A lovely hotel made all the better by the friendly helpful staff. James helped us get a last minute reservation in the hotel's restaurant and was always able to give us advice on where to go. Will being staying here again on any future visits to this wonderful island.
Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Honesty box
The restaurant was separate from the Hotel that caused a communication issue. I am an old person and I have to go to the bathroom through the night period that could have upset guests and Hotel staff.
Stayed 7 nights in Sep 2021

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regency Hotel IOM
Lovely hotel with a great room, just perfect for my business trip and nicely priced
Stayed 2 nights in Aug 2021

10/10 Excellent

daragh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes friendly old school hotel - a firm favourite for the last 22 years
Stayed 1 night in Aug 2021

8/10 Good

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay in isle of man
Lovely big room . Nice bar. Clean. Reception on day one a bit unfriendly. No bad comments but not friendly. Had to ask to get serviced and receptionist seemed busy and a bit harrassed. Lift too narrow. Only single file. So my sister had to come to a lower floor as too clastriphobic to go up to 3rd floor in.
Stayed 2 nights in Aug 2021

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect x
What a wonderful hotel and lovely staff here. The food was incredible!! Our room had the best sea view. Perfect stay x
Stayed 1 night in Aug 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Great Hotel ,spotless throughout, Nice big comfortable rooms, Staff faultless, would definitely stay here again
Stayed 3 nights in Jul 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!
What a beautiful hotel. Superbly clean, friendly, with amazing staff that cater to every need. Breakfast was out of this world.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from General Manager on 1 Nov 2019
Thank you for the positive feed back, I will share with the team, Best regards, Tim Baggaley General Manager

10/10 Excellent

Sara, Cambridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish I had a lovely time. I had a warm welcome from the desk and the room was spacious and clean with lovely touches like coffee facilities and a biscuit. The bar staff made me a smoked salmon sandwich which was what I wanted after a hard day. The Breakfast was excellent and set up on a little table with a clean tablecloth and a rose for an artistic touch. As a business woman staying on my own I felt safe at all times and there is a lovely old fashioned vibe about the place. I would recommend this hotel and will visit again.
Stayed 3 nights in Oct 2019
Response from Tim Baggaley on 18 Oct 2019
Dear Sarah, Thank you for your feed back. I look forward to welcoming you back in the not too distant future. Best regards and thank you again for choosing the Regency. Tim Baggaley General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It had friendly staff and good old-fashioned elegant comfort.
Stayed 4 nights in Sep 2019
Response from Tim Baggaley on 18 Oct 2019
Thank you for the feed back which always valued and appreciated. Best regards and thank you again for choosing the Regency. Tim Baggaley General Manager

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tolle Unterkunft, sehr gutes Essen und sehr nettes Personal!
Stayed 6 nights in May 2023

10/10 Excellent

Odd Ragnar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rom med havutsikt
God mat og god service.Perfekt belligenhet ved promenade. Rom med havutsikt er ett must.
Stayed 2 nights in May 2023