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They were 3 hours late having the room check-in ready (laundering issues). Said they would let us use a hibachi bbq next day to make up for it but when we returned from our trip, they were off property and hadn’t left us the bbq. Did return an hour later to bring it to us and enjoyed a great bbq dinner on our little patio with ocean view.
Tracee
Stayed 2 nights in Dec 2023
Response from Mark on 10 Jan 2024
Thanks for your review. In the interests of fairness we feel we need to respond and put some context and facts into this too.You are correct, your room was late to be readied. On the day of your check-in (our busiest day of the season) we had a number of last-minute staff illnesses and our laundry delivery (from 2.5 hours away) cancelled their delivery. Rather than cancel your booking (which was an option but not one we wanted) we did contact you in the morning (around 8.00am) of check-in to let you know that there were some issues but we would work around them, which we did. We (managers) and our remaining staff put in around 12-16 hours each on that day to ensure that your holiday continued. Whilst this was not ideal for you, or us, I would have hoped that reasonable people would have been able to see and understand the extraordinary situation and appreciate that those still working were 'busting a gut' for you and your holiday.With regards to the free BBQ use we offered you on check-in to mitigate for the late check-in you in no way stated that you definitely wanted the bbq the next day and it should be brought down to your Studio and made ready. You said you might want it but would let us know. On the day in question I phoned you and left a message asking if you wanted it. I had no reply and there was no contact from you either by phone, text, email until around 7.00pm later that night. As you were offsite for the day we kept the office open for an extra 45minutes (6.45) for you but eventually had to shut the office so we could go offsite to complete more laundry (for the next day) at the local commercial launderette. At around 7.15pm (on a restricted number) you called me and left a message demanding where the BBQ was and why were we closed? Within 20 minutes of receiving that message we cut short the laundry we were doing and returned to the complex where I set up your BBQ for you. Given your lack of clarity in the matter we, again, worked hard to solve this issue that you had not been clear about.You are entirely entitled to have your own opinion on your stay and your version of how you remembered things and we are sorry you felt that the stay was only 'okay.' We have taken measures to have more back-up laundry (at our own expense) and have also advertised and appointed more back-up housekeeping staff. However, I remain disappointed that your position and comments are ones that I believe most reasonable people would say lacks empathy in a situation not of our making and could be regarded as somewhat entitled.
Lovely place to stay. Great views over the beaches and surrounding area. Quiet and easy to find. Would definitely book again.
Mark was very welcoming but left us to enjoy our stay, which was what we were looking for.
Malcolm
Stayed 4 nights in Dec 2023
Response from Mark & Jane on 10 Jan 2024
Many thanks Malcolm - great that you had a relaxing and enjoyable stay with us.Mark & Jane
The villas are amazing.You are supplied everything you would ever need for a great vacation.The views are absolutely stunning from the rooms and decks.Jane and Mark will let you know all the best spots to visit during your stay with good recommendations of where to eat out if you so require.Will definitely stay here when we are in the area again.5 star property.
phillip
Stayed 4 nights in Oct 2023
Response from Mark on 10 Oct 2023
Many thanks for the positive review Philip. We are delighted you enjoyed your stay with us and we hope to see you again soon.ThansksMark & Jane
10/10 Excellent
Tatua
4 Mar 2023
Liked: Cleanliness, room comfort
Great place to stay, good location to explore region, lots of awesome beaches, fantastic seafood restaurant in Mangonui.
Superior accomodation, mean seaveiws from our room, listening to the sea at night just magic!, clean modern everything we wanted, definetly recommend, will bring the boat next time!
Tatua
Stayed 2 nights in Feb 2023
Response from Mark on 5 Mar 2023
Many thanks for your positive review and kind words. We're delighted you enjoyed your stay and hope you come back in future. There's plenty of boat storage/washing and filleting space onsite too.Thanks,Mark & Jane
10/10 Excellent
Grant
2 Mar 2023
Liked: Cleanliness, room comfort
Grant
Stayed 3 nights in Feb 2023
Response from Mark on 2 Mar 2023
Many thanks Grant for the review. We hope to see you back again soon.Mark & Jane :-)
10/10 Excellent
Anette
1 Mar 2023
Liked: Cleanliness, room comfort
Anette
Stayed 4 nights in Feb 2023
Response from Mark on 1 Mar 2023
Many thanks Anette - glad you enjoyed your stay and we hope to see you again in future.Mark & Jane
10/10 Excellent
Verified traveller
4 Feb 2023
Liked: Cleanliness, room comfort
Breathtaking view
Verified traveller
Stayed 2 nights in Jan 2023
Response from Mark on 7 Feb 2023
Many thanks
10/10 Excellent
Zoe
20 Jan 2023
Zoe
Stayed 5 nights in Jan 2023
Response from Mark on 21 Jan 2023
Many thanks for the great feedback score Zoe. Much appreciated. We hope to see you back again soonMark & Jane
Many thanks for your review Neil. We hope to see you again soon.Mark & Jane
8/10 Good
Cassie
6 Oct 2022
Liked: Cleanliness
Mostly great but no air conditioning?
Great accommodation, amazing views and very welcoming hosts, the only things that let the property down were some cheap fittings (kettle, TV and microwave all felt substandard) and no air conditioning (just a radiator and fan) - we did not have too much of an issue but I’d be worried in summer.
Cassie
Stayed 2 nights in Oct 2022
Response from Mark on 6 Oct 2022
Many thanks for the positive aspects. I'm not sure I agree with some of the other opinions but we will take it onboard and review accordingly.
Many thanks for the review Oksana - so glad you enjoyed the stay, the views and our customer service. You're welcome back anytime, we hope to see you again soon! Thanks. Mark & Jane
10/10 Excellent
Shayne
22 Apr 2022
Liked: Cleanliness, room comfort
Our new favorite place to stay
Beautiful apartment sized villas located at the top of the hill at Cable Bay with the best coastal views in the area. We stayed for 4 nights and loved having this as our base as we explored the now familiar area.
Fantastic team, clean and modern suites. The gentle sounds of the ocean eased us to sleep at night. Great value for money and would recommend. :-)
LOVED this villa. We were in Villa 11 and it had the most beautiful views. The villa itself is very modern and one of the best places we have stayed in. John the host was very knowledgable about the area and gave us great options on where to go and eat. An added bonus. We would definitely recommend to everyone to stay here if you are in the area. You will not be disappointed!
Mae
Stayed 3 nights in Jan 2022
Response from Sue on 7 Feb 2022
Thank you Mae for your lovely review, we really appreciate. We're so pleased you enjoyed yourselves and the villa. We hope to see you back here. Best wishes, John and Sue
Location is brilliant and apartment clean and tidy
Nick
Stayed 3 nights in Jan 2022
Response from Sue on 4 Feb 2022
Thanks Nick, much appreciated. We look forward to seeing you both back here again soon. Best regards, Sue and John
10/10 Excellent
Tanya
31 Dec 2021
Tanya
Stayed 3 nights in Dec 2021
8/10 Good
Verified traveller
Travelled with family
10 Aug 2021
Liked: Cleanliness, room comfort
Great views, good location
Great views and excellent apartments. Only problem was we ran out of hot water on one evening.
Verified traveller
Stayed 3 nights in Aug 2021
10/10 Excellent
Nives
24 Jul 2021
Liked: Cleanliness, room comfort
Great views in the heart of Doubtless Bay
Modern, clean and spacious units with breath taking views over Cable Bay. We stayed in a studio unit which is on the ground floor. If you want a full kitchen and upstairs option with a balcony, pick a villa. The motel is on a hill, just a short stroll to Cable Bay beach. Great place to stay if you want to explore Karikari peninsula.
Nives
Stayed 2 nights in Jul 2021
10/10 Excellent
Diane
24 Jul 2021
Liked: Cleanliness, room comfort
Highly recommended
Beautiful villas with stunning views over Doubtful Bay. Highly recommended. Managers excellent.
Very comfortable accomodstion and immaculately clean. And our hosts were very helpful with advice on placesto visit and the locsl eateries. We would definitely stay again.
Really enjoyed our stay here, accomodation was beautiful & clean, sea view was perfect. Great customer service & friendly people who looked after us & gave us lots of helpful information for local activities/tours etc. we will definitely be back to stay again on our next holiday.
What a fantastic spot! So half we made this our base. Beautiful views that couldn’t be beaten. Modern and spacious apartment which was great for our family. Highly recommend. Close to everything.
Verified traveller
Stayed 2 nights in Oct 2020
Response from John on 13 Oct 2020
Thank you, hope to see you again soon.
10/10 Excellent
Verified traveller
19 Sept 2020
Verified traveller
Stayed 2 nights in Sep 2020
Response from John on 13 Oct 2020
Thank you for the star ratinjg. Hope to see you again soon.
In the apartment we stayed in - there are others which may not be up to the same standard - everything was wonderful. The view - stunning; the bed - super comfortable; the onsite management team - welcoming, communicative and attentive. We'd love to come back. Not cheap but a quality stay which did not disappoint. Thanks, John and Sue.
Dara
Stayed 3 nights in Sep 2020
Response from Sue on 16 Sept 2020
Thank you Dara and Rod for staying here, we're so pleased you enjoyed yourselves. We do hope you'll come back. Warm regards, Sue and John
10/10 Excellent
Stephane
15 Jul 2020
Liked: Cleanliness, room comfort
With wow factor!
Awesome location and views. Everything you need for comfort. Excellent hosts, we will definitely be back!
Stephane
Stayed 2 nights in Jul 2020
Response from oxjon on 15 Jul 2020
Thanks for staying with us - we're missing you already! Sue & John
It's a nice place. Very friendly management. Everything you need is in the Villa's. Lovely view of the ocean
Verified traveller
Stayed 2 nights in May 2020
Response from oxjon on 15 Jun 2020
Thank you so much. Hope to see you again!
2/10 Terrible
Richard
6 Apr 2020
Disliked: Cleanliness, room comfort
Bitterly disappointed. Management was totally unwilling to help. We are in our 60s and we were given a room with 30 plus stairs. No help forthcoming to carry suitcases. No air conditioning. No dining options within walking distance. Totally overrated. Very basic. Disappointing end to our spectacular holiday. We'd recomment not going further north than
Richard
Stayed 2 nights in Oct 2019
Response from Sue on 6 Apr 2020
Hi Richard, we are bitterly disappointed to read your review and would be grateful if you could let us know when you stayed here. We always try and assist guests when checking in, and if a studio was available with less steps we would have accommodated you in one of those. We would definitely have offered to help with your suitcases as so would any of our staff. We do not advertise air conditioning or any dining options within walking distance. Kind regards, Sue and John, Managers
The view from the property is absolutely stunning. With outdoor seating and full glass front the view is always there. We would sit outside for breakfast and dinner. The room was very spacious for a studio.
Lynley
Stayed 2 nights in Mar 2020
Response from Sue on 22 Mar 2020
Thank you Lynley, we're so pleased you enjoyed yourselves. We hope to see you here again in the future.
Margaret and David were very friendly and nothing was too much trouble for them. They were very attentive to our needs and extremely helpful with tips around the area.