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Reviews of Douala Rabingha Hotel

4 out of 5
Douala Rabingha Hotel
35 Avenue Des Cocotiers, Douala

Reviews

6.2
Rating 10 - Excellent. 5 out of 87 reviews" "
Rating 8 - Good. 29 out of 87 reviews" "
Rating 6 - Okay. 32 out of 87 reviews" "
Rating 4 - Poor. 10 out of 87 reviews" "
Rating 2 - Terrible. 11 out of 87 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Julius

Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's just a junk place. Maybe they are still under construction
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019
Response from La Direction on 7 Jan 2020
Nous souhaitons avant tout vous remercier pour avoir choisi notre hôtel et ainsi que pour le temps que vous avez consacré à nous faire part de vos impressions.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was good at the restaurant. Internet was decent speed. The staff were very friendly and welcoming.
Stayed 1 night in Nov 2019
Response from Hotel manager on 7 Jan 2020
Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us.

8/10 Good

Tebogo

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable Stay
Overall I had a comfortable stay at the Hotel. my room overall was very comfortable. hotel can do better in painting the walls and efficient room service.
Stayed 6 nights in Oct 2019
Response from Douala Rabingha Hotel on 7 Nov 2019
Dear Mr Tebogo, We thank you very much for your comment and suggestion. We assure you that everything has been taken into consideration and we will work on it. Best regards

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Response from Guest Relation Manager on 24 Apr 2018
The entire team wants to thank you for taking time in grading your recent stay in Douala. We do all remain at your disposal to welcome you and care about your safety and security. Thank you for your loyalty with Le Club AccorHotels program. Feel Welcome!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is worse than 2* in Europe
The hotel lacks maintenance, the reception staff is not friendly and not well trained. Their site shows a nice fitness room, which is not in the hotel. This hotel should be part of the “ibis budget” chain instead of the pullman group. They’re just not on par with the brand while they charge you fully for it.
Stayed 3 nights in Feb 2018
Response from Guest Relation Manager on 24 Apr 2018
Thank you for your time in commenting your recent stay in Douala. We are all delighted to announce the coming launch of the project of modernization of the entire building, remaining at your disposal to welcome you upon your next stop in Douala. Thank you for your loyalty to Le Club AccorHotels program. Feel Welcome!

8/10 Good

Fraser

Liked: Cleanliness, staff & service
Pullman Douala
I was staying on a short business trip and the hotel was in good location to reach my meetings. Efficient pick up and drop off at airport and WiFi which is important while travelling was good.
Stayed 2 nights in Jan 2018
Response from Guest Relation Manager on 24 Apr 2018
Thank you for commenting your stay at Pullman Douala Rabingha. The entire teal remains at your disposal to welcome you and prepare your next stop in Douala. Thank you for your loyalty with Le Club AccorHotels program. Feel welcome!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
The hotel is outdated, especially the bathrooms, and the bed linen are very worn out. On the floor I stayed there was a very persistent smell of old humidity. A leak also caused flooding of numerous rooms in the hotel, including the lobby. The staff was not particularly accommodating to resolve any problems.
Stayed 6 nights in Oct 2017
Response from Guest Relation Manager on 24 Apr 2018
Thank you for mentioning your stay, we are delighted to announce the very prompt launch of the entire project of modernization of the building. The team remains at your disposal to welcome you and care about your inquiries. Thank you for your loyalty to Le Club AccorHotels program. Feel Welcome!

6/10 Okay

francis, St Paul MN USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff are confused
The price quoted on Expedia is not respected. Staff kept me for 2 hours hostage in order to resolve the price disparity! They claimed it was my fault because such a price is not possible! Do not book this hotel through a third party! It’s a scam!
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
average at best
a real bed after three weeks in the jungle cant be knocked but really tired looking place. service excellent however.
Stayed 1 night in Nov 2017

8/10 Good

Sebastien

Liked: Staff & service, room comfort
Good hotel...but not a five star
Service was good, but the hotel good benefit from some investment towards maintenance. Wi-Fi was very poor.
Stayed 11 nights in Jul 2017
Thank you for your feedback on your experience at Pullman Douala Rabingha. WiFi service has been highly upgraded, the refurbishment project is soon to take place and the complete team remains at your disposal to welcoming you upon your next journey in Douala. Feel Welcome!

2/10 Terrible

D and J, Saskatchewan

Disliked: Cleanliness, property conditions & facilities, room comfort
Old run down
Very disappointed, upset , run down, dirty, paint peeling, mildewing, mouldy, smelly, poor service, air conditioning what air conditioning?
Stayed 2 nights in Jun 2017
Response from Guest Service on 31 Oct 2017
Thank you for your time and trust. Prior launching the modernisation project, we all remains at your disposal for a safe stay and welcoming experience.

8/10 Good

Cody, Germany

Liked: Cleanliness, staff & service, room comfort
Good hotel for the area
The hotel was nice for the area. The rooms were clean and the air conditioning worked. The pool area was relaxing and the pizzas were excellent. The lobby is a little dated and had water dripping from the ceiling due to the humidity. There were several good restaurants and shopping within walking or a short taxi ride.

6/10 Okay

kisita

Disliked: Cleanliness, property conditions & facilities
Good location
Our check in time was not so pleasant as hotel was trying to downgrade us due to the rate we paid through Hotels.com Their reservations system need to work more closely with all the websites their hotel is listed to prevent such disagreements. After several back and fourth, we were finally given a more reasonable room! Our stay was overall good. The maintenance of the hotel is quite lacking!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Douala.
Good location near the airport and within walking distance to food and markets. Staff was friendly and most spoke English in addition to French.

4/10 Poor

i travel often, tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Unconfortable room, not clean, no facilities such as gym or spa, bad value for money

6/10 Okay

Bruce, Shenzhen

Liked: Cleanliness
Disliked: Staff & service
A hotel that tries hard and only just makes the gr
This is an hotel that tries had because it has to. Food is good and the breakfast buffet sparse but adequate. The hot buffet in not for non-Cameroonians. The only thing available for the more Western taste was eggs to order and pancakes. Dinners were good and the freshly baked bread rolls were a treat. Rooms are small but clean and adequate. Service, not great and smiles were few and far between. The area around the hotel is safe enough but there is no reason to venture out. Nothing to do, see or buy.

6/10 Okay

Hanif, Atlanta, GA USA

Disliked: Property conditions & facilities
Average Hotel closer to city
Accommodations were average, A/C did not work all the time, internet was weak

4/10 Poor

George, Johannesburg

Disliked: Cleanliness, property conditions & facilities, room comfort
disappointing
the staff tried but it is not up to international standards as rated

8/10 Good

Avi, Johannesburg

Liked: Cleanliness, staff & service
Pullman Douala - Wonderful stay
The overall experience was wonderful. Staff were friendly and helpfull. Rooms are not great, but for Douala standards it was above average. Will stay there again.

8/10 Good

Valery, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with very friendly staff
Hotel building and in particular the furniture are in need of a renovation, very well trained and helpful staff, good swimming pool. Will come beck

4/10 Poor

Verified traveller

Average
The hotel needs a makeover. There are quite a number of prostitutes that hang around the hotel, many of the white men patronize them.

6/10 Okay

Farrag

Liked: Room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
The best of the worst.
What can I say? If this is the only four star hotel in Doula, I CRINGE to know what anything less would look like!!!!!

6/10 Okay

Bernard Mokam, Atlanta, GA USA

Liked: Cleanliness, staff & service, room comfort
Conveniently located with dedicated staff
Compared to most hotels in Douala, the quality of service of the Meridien is superior. While the hotel is conveniently located, its infrastructure and amenities need some upgrade. It was pleasing to see that the hotel management is working toward that. The staff is well trained, courteous and very professional. The rooms are cleaned although the room rate remain high compared to international standards. Overall the stay at the hotel is pleasant

4/10 Poor

Ben, New York, NY

Disliked: Room comfort
Too expensive for what it is.
The room rate is too high and the service quite mediocre overall. There is absolutely nothing that justified the price charged by the Meridien in Douala. The rooms are quite modest, the food quite average and the hotel design is actually quite ugly.

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in West Africa
I have stayed in several other SPG brand hotels in the region and this hotel stay was by far the best. Very friendly and accommodating front desk staff. I ate twice at the outdoor poolside restaurant and the wait staff was the most friendly I have encountered in Africa. Food was good. room was clean, shower was hot, property was safe. I will definitely return on my next trip to Douala.

8/10 Good

Fraserdyce, Aberdeen

Liked: Cleanliness, staff & service
Douala stay
Short stay in Meridien Douala and hotel is a good standard for West Africa. Good service from hotel to and from the airport. Rooms clean, reasonable wifi access and food fine in hotel with good breakfast selection.

8/10 Good

Souleymane, Bangui

Liked: Staff & service
Has improved since my last stay
The first night I spent in this hotel recently was horrible, the elevator wobbled, the TV did not work and there was no hot water. There have been significant improvements since, my room was clean, there was hot water and the TV worked. The Hotel could invest in some lighting in the corridors which look a little gloomy.

6/10 Okay

Angus, Johannesburg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great service, tired hotel
The Meridien in Douala is probably lucky that there is no competition in the upper end of the market. The hotel will apparently be renovated during 2014, which is what the bedrooms need badly, but this is true of the whole hotel - it is very dated. However, all is not bad - it is clean and comfortable enough and the staff are very pleasant and attentive, nearly all speaking good English. There is nothing much in the area, but is close to the airport and is probably still the best place in Douala to stay. Irritatingly they charge you for internet after 2 hours (about Euro13 for the day), which I find ridiculous - internet should be free at the rate charged!

6/10 Okay

Bidness, tx

Liked: Cleanliness, room comfort
just ok
It was just ok. Overpriced but no too many options in Douala.

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

6/10 Okay

LUCA

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Business traveller, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business travel
Good for business travel in convenient location

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short but wonderful.

8/10 Good

Aurelie, Newport Beach, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the city
Le Meridien is an oasis in the city. I come back every year.

8/10 Good

Aurelie, Newport Beach, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business and for family.
I travel for business, but often bring my family. We stay at Le Meridien Douala at least once a year, every year. It's our oasis in the craziness of Douala.

4/10 Poor

IT, london

Disliked: Property conditions & facilities
overpriced
Reception staff rude and unhelpful, all other memebers of staff friendly and caring. Breakfast good value and excellent quality, dinner disapointing, overcharged, poor quality.Although clean and safe hotel desperatley needs upgrading, would rate as 3 * max, increadably overpriced for what you actually receive. Quite area of town whch s a plus. If on holiday do not stay here,especially with children, small pool and no otehr facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice poolside restaurant.
My first visit to Douala. Spent the first night in another hotel which was sub-standard. Moved to Le Meridien and was pleasantly surprised. The room was nice and clean and the bed and bedding was first class. The room was on the small side. Will stay there again on my next visit.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I am not satisfied at all
first I asked for non smoking and they refused to change my room .it was smelly ,also once I arrive their is a water leakage in the room.also the room was very noisy .also they refused to give me the free room for more than 11 days .

2/10 Terrible

Clement, paris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel de voleurs, jau fait ma réservation sur ebookers et été prelever, arrivesur place on me dit quil ny a plus daccord ave le site et que je doot payer casiment le double sur place ..
Stayed 1 night in Jan 2021

2/10 Terrible

Prestige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Marthe

Liked: Cleanliness, staff & service, room comfort
Sejour au Rabingha hotel de Douala
L' équipe est est accueillante et disponible. Malheureusement la moquette qui mène dans les chambres sont dans un état capiteux. Les murs des chambres sont également à rénover
Stayed 2 nights in Dec 2019
Response from La Direction on 7 Jan 2020
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel, votre opinion nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.

10/10 Excellent

Anicet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disponibilité appreciable du personnel, très bin accueil !!!
Stayed 2 nights in Dec 2019
Response from La Direction on 7 Jan 2020
En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel et nous sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Besoin de travaux
Hôtel vieillissant qui a perdu sa carte Accor. Interruption de l’électricité pendant 3h. Service un peu lent mais toujours extrêmement aimable.
Stayed 2 nights in Dec 2019
Response from La Direction on 23 Jan 2020
Nous vous remercions pour votre avis. La coupure pendant 3 hrs était malheureusement nécessaire pour l’installation d'un nouveau générateur. Nous espérons que lorsque votre prochain visite vous aller pouvoir découvrir notre établissement embelli.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjours au calme avec
Stayed 2 nights in Oct 2019
Response from Douala Rabingha Hotel on 21 Nov 2019
Bonjour Madame/Monsieur, Nous vous remercions pour votre commentaire. Nous vous promettons une expérience exceptionnelle à votre prochain séjour dans notre hôtel. Cordialement.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
30 years ago... maybe!!!!
For such price the room should be at least clean! and the staff try always to cheat saing that the room must be paid when it's clearly written "PRE_PAID"!!! the room smell too bad. i slept with my clothes. Anymore
Stayed 1 night in Jun 2018
Response from Guest Relation Manager on 5 Jul 2018
We are all taking good note of your advice and thank you for taking the time to share your review. We are truly delighted to announce the very soon to be launched modernisation plan signed by designer Christophe PILLET. We all do remain at your disposal to welcome you upon your next stops in Douala and meet your expectations. Thank you for your loyalty to Le Club AccorHotels program. Feel Welcom'in Douala!

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hôtel bien situé, belle piscine et personnel disponible
Response from Guest Reation Manager on 17 May 2018
Toute l'équipe vous remercie d'avoir pris le temps de noter votre séjour parmi nous. Nous serons ravis de vous accueillir à nouveau, d'être à votre écoute et de toujours mieux répondre à vos attentes. Merci de votre fidélité au programme Le Club AccorHotels. Feel Welclome!

6/10 Okay

saby, douala

Liked: Room comfort
Disliked: Property conditions & facilities
Séjour agréable dans un Hôtel 4 étoile un peu vieillissant, aurait besoin de rafraichissement
Stayed 6 nights in Apr 2018
Response from Guest Relation Manager on 7 May 2018
Merci d'avoir pris le temps de noter votre dernier séjour et nous y sommes attentifs. Nous restons tous à votre disposition et à votre écoute pour mieux vous accueillir et préparer votre prochaine escale au Cameroun. Merci pour votre fidélité au programme Le Club AccorHotels. Feel Welcome!