Dear Brian I’m so glad you had a good stay. Thank you so much for your great review.

Dear Brian. The first sentence on the House rules says ‘tell me immediately if things aren’t right then I can fix them immediately’. It always puzzles me that people put up with things they don’t like and don’t tell the owner but instead post a poor review online after their stay. Why do this when most things can be sorted straight away? I was however, very disappointed to read your review. None of your complaints should have been the case. The heating should have been set up and running so you had a warm welcome and the other housekeeping details don’t match the usual high standards set by myself and my housekeeper. I will follow this up immediately.

Amazing review. Thank you so much. I’m thrilled you used the piano. Come back again and write a concerto!

That’s a lovely comment, thank you.

Thank you for your wonderful review. I’m glad you appreciated the spectacular views.

Thank you so much for your wonderful review. I’m so pleased that you appreciated the cottage for what it is and what it has to offer. Many, many thanks and please come back.

Thank you very much for your really positive and helpful review. I will follow up those things I can deal with. Unfortunately Conwy Council are responsible for the size of the bins and that is beyond my control! I’m so glad you enjoyed your stay despite the weather.

Thanks for your kind review. I’m glad you had a good time.

Thanks for your review. The house is now shut up until Christmas for repairs. I have noted your comments and will look into these. Sorry the weather was awful! I’ve had years of brilliant weather on every visit, until recently when the guests have had great weather and I’ve had the worst!

Thank you for your great review. I’m glad you enjoyed your stay.

So glad you enjoyed your stay. Many thanks for your lovely review. Looking forward to seeing you again soon.

Thank you so much for your lovely review. I’m thrilled that you enjoyed your stay. Looking forward to having you back.

Thank you for your review. You will be pleased to note that I have reviewed and replaced some of the furnishings since your visit. However, I would advise all guests to view photos of the property before booking. This is an old property, decorated and furnished appropriately for it's age. If you like modern, clean lines, white and beige this is not the house for you. The majority of our guests find the cottage relaxing, cosy and comfortable. Though our real selling point are the spectacular views from every window.

Thank you for your comments. It is a great shame that you chose to make these comments in a review rather than speak to myself or my housekeeper first. Both the Home and Away website and my guest details make it clear that contacting the owner directly should always be the first port of call for any complaints. Certainly some of your issues could have been dealt with immediately. The comfort of my guests is my highest priority. So i am very sad to hear that you were nit satisfied. The majority of our guests have commented that the cottage is very clean and comfy, with character. I also noted that you had read and written in the 2015 comments book. This has now been removed and replaced to prevent any further misunderstandings. Since then the house has been redecoated, recarpeted, bedding and some beds have been replaced and I have a new housekeeper. So you can rest asured that I take immediate action when i am informed of any problems. I have to say that when I visited the property this weekend I found it spotless, including behind the wardrobes. As a result of my end of season check I have made several purchases that should benefit the continued comfort of future guests and dealt with a few minor maintenance issues. Once again, I am very sorry that you found the house did not meet your expectations.

Thanks for your great review. Hopefully we"ll be back to 5 stars when the decorator has finished!

It is always very disappointing when someone posts a bad review, this is especially so when a guest has failed to inform the owner of any problems at the time. Complaints and issues such as this guest experienced can usually be rectified immediately, all that is needed is a quick phone call. All my guests receive an information sheet prior to arrival, this includes phone numbers of who to contact if there are any problems. My housekeeper is always available. Having said that, all these issues are now being addressed. It would appear that a key member of staff was taken into hospital. Unfortunately, as a consequence of this, our usual high standards had slipped, due to Please accept our apologies.

Thank you for your review. There is a cot for a child and an adult size quality fold out bed. This is usually stored in one of the back rooms. I'm sorry about the cobwebs. My housekeeper is always available if you can't find something or if anything is amiss. I'm delighted that you have recommended Pont Arenig to someone else.

Thank you for your review. I will make a note of the minor repairs you have listed. Unfortunately guests do not report the damage they cause and repairs can't always be dealt with immediately between changeovers. Everything you mention is news to me, with the exception of the fold out bed which has been repaired. We don't even have a 'kids' duvet, maybe previous guests left it behind. I will chase all these things up with my housekeeper.

Many thanks for you lovely review. The fold out bad has now been fixed and I'll get the other beds tightened up. Diana is always available to sort out any issues including creaky beds!

Many thanks for your lovely review, I'm so glad you had a good holiday.

Many thanks for your great review. I'm glad you enjoyed your stay.

All my reviews for 2016 have been 5* including someone who stayed just before this guest! I'm sorry the guest found the property lacking. It is also unfortunate that they choose to write a review before contacting me directly. All guests are given both mine and my housekeeper’s phone number so they can make contact immediately, should anything be lacking or need repairing. Direct contact is always the best way to resolve issues. As an owner of rental property I am required to keep up to date with current legislation: New World cookers are still manufactured and they are indeed recommended for rental properties, a quick search shows that a cooker identical to the one in the cottage (bought 18months ago) can be purchased from Currys and Argos. A fire blanket hangs up in the kitchen. All Smoke alarms are new and working. The description of the house on the website makes clear there is no TV, there is no sofa bed listed either, so my description is honest and accurate. Condiments, tea, coffee, sugar, washing up liquid, toilet paper etc are always provided. I will check with my housekeeper on this instance, however, she has seldom let me down. Had she been called, I know she would have come immediately with anything that was needed.