Our overall experience was an awesome one! All started off with a great, warm, caring welcome and a thorough walkthrough of the entire stay from Gita at Check in. Then, upon arriving at our room, we were amazed with one of the best room decors with roses and rose petals setup by Ismail and the team and a cake with a lovely personalised card from Gita Sundari which made us feel so special. Alhumdulillah!! So thoughtful!
I must not forget the original email which kicked this off from Sylvia Atieno from the Reservations Team who listened to and help make our experience a fabulous one. Thank you!
We then had an unfortunate experience that night after unpacking our suitcase when the air conditioning unit failed and leaked into our bathroom causing a mess and raising concern. However, the staff were quick to help and resolve and thankfully no accidents.
The managers, Gita, Arveen and Takee made an executive and a wise decision (given the circumstances of my wife's birthday) to upgrade our room to another one that was available within seconds who understood what was going on and helped make our stay a memorable one.
All staff at Coral in the Catering area especially John Edward, Trisha, Shanni and so many who I can't remember their names have been outstanding!
Also, a massive thank you to Addib and the rest of the Housekeeping team who looked after us throughout.
Top marks from me all round. Customer Service was TOP CLASS!
Facilities, beach area, food, pool - all was on point a