Exterior

Reviews of Hilton Doha

5 out of 5
Hilton Doha
Diplomatic District Street West Bay, Doha

Reviews

8.6

Excellent

Rating 10 - Excellent. 365 out of 686 reviews" "
Rating 8 - Good. 206 out of 686 reviews" "
Rating 6 - Okay. 64 out of 686 reviews" "
Rating 4 - Poor. 24 out of 686 reviews" "
Rating 2 - Terrible. 27 out of 686 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and facilities look aged!
Stayed 2 nights in Mar 2024
Response from Wael on 28 Apr 2024
Hi King,Thanks for sharing your feedback! We're excited to share that renovations are indeed underway to refresh our facilities and ensure a more modern and comfortable experience for our guests. We appreciate your patience and hope to welcome you back to enjoy our upgraded amenities soon!

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and was in a convenient location. Beach was nice and the hotel restaurants were very good. With the exception of the front desk staff, hotel employees were very friendly and helpful. Overall, well worth the price!
Stayed 7 nights in Apr 2024
Response from Wael on 28 Apr 2024
Hi Diane,Thanks for the feedback, glad you enjoyed the beauty and convenience of our hotel, along with the beach and dining options. We'll address any concerns with our front desk team to ensure a smoother experience next time. Looking forward to welcoming you back for another great stay!

10/10 Excellent

lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Wael on 28 Apr 2024
Hi Lesley,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating.See you again very soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very professional, polite and attentive
Stayed 1 night in Apr 2024
Response from Wael on 15 Apr 2024
Dear Melissa,Thank you for acknowledging our front desk's excellent service. We will convey your compliments to them, and they'll be happy to learn of your appreciation. Looking forward to seeing you again soon!

10/10 Excellent

Ranko

Liked: Cleanliness, staff & service, property conditions & facilities
Everithing is so satisfying
Stayed 4 nights in Apr 2024
Response from Wael on 15 Apr 2024
Dear Ranko,We're delighted to hear that everything met your expectations and provided a satisfying experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kaushik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from Wael on 27 Mar 2024
Dear Kaushik,Thanks for sharing your 5 star rating with us. Glad you enjoyed your stay. We look forward to seeing you again soon!

8/10 Good

Reynaldo III, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wael on 25 Mar 2024
Dear Reynaldo,We appreciate your 4-star rating and are committed to continually improving our services. If you have any suggestions or feedback to help us reach a 5-star experience next time, please share them with us.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were amazing
Stayed 5 nights in Mar 2024
Response from Wael on 7 Mar 2024
Dear Christine,Thank you so much for your kind words! Our team strives to provide exceptional service to all our guests, and it's truly rewarding to hear that they exceeded your expectations. We look forward to welcoming you back for another wonderful experience soon!

10/10 Excellent

Nermin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Wael on 7 Mar 2024
Hi Nermin,We're delighted that you had such a fantastic experience at our hotel! Your 5-star rating means the world to us, and we can't wait to host you again in the future.

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great location safe we’re all fantastic
Stayed 9 nights in Feb 2024
Response from Wael on 27 Feb 2024
Hi Andrew,We're delighted to hear that you had a fantastic stay with us! Our top priority is ensuring our guests feel safe and comfortable, and we're thrilled that you found our location convenient. Thank you for choosing us, and we can't wait to welcome you back for another great experience in the future!

10/10 Excellent

?????

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Wael on 27 Feb 2024
Dear Valued Guest,Thank you for the perfect rating! Glad you enjoyed your experience with us. Hope to see you again very soon!

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 7 nights in Feb 2024
Response from Wael on 27 Feb 2024
Hi Keith,Thank you for your kind words! We strive to maintain exceptional cleanliness standards and pride ourselves on our prime location for our guests' convenience and enjoyment. We look forward to welcoming you back for another excellent stay in the future!

8/10 Good

Janice Carol

Liked: Cleanliness, staff & service, amenities
The hotel was ideal for what I needed. The breakfast choices were good and the food was nice. The staff on reception were helpful and other staff I encountered polite and friendly. The room was comfortable. Water was provided and the tea and coffe tray was kept topped up. The furniture seemed a bit tired - doors not hanging quite straight on the cupboards. I asked for the tops to be wiped down using a damp cloth as their were marks on them but they used a dry cloth so no difference. I would stay here again as it was in a good position for me and a reasonable hotel.
Stayed 6 nights in Feb 2024
Response from Wael on 19 Feb 2024
Dear Janice,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be ideal for your needs and enjoyed the breakfast options. Your feedback regarding the room's condition and cleanliness will be addressed with our housekeeping team to ensure improvements are made. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is clean and cozy. The cleaning staffs are available to attend any of my needs 24/7. The breakfast is an upper level of qualities, but you have to pay to have it added to the stay. The minibar is full of snacks and beverages of any preference. The beach lounging and the pool area are nice and peaceful. It was a priceless experience for me.
Stayed 4 nights in Feb 2024
Response from Wael on 19 Feb 2024
Hi Catherine,We're delighted to hear that you enjoyed your stay with us! Providing a clean, cozy environment and attentive staff is our top priority. We appreciate your feedback and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

ISLAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Jan 2024
Response from Wael on 1 Feb 2024
Hi Islam,Thank you for your feedback!Glad to hear that you enjoyed your stay! Hope to see you again very soon!

10/10 Excellent

Jacob

Travelled with group
Stayed 8 nights in Jan 2024
Response from Wael on 28 Jan 2024
Hi Jacob,Thank you for giving us a perfect score. We're glad you enjoyed your experience with us. We look forward to having you back soon!

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and a small (but nice) piece of beach access. Upgraded room was lovely, but unfortunately quite noisy from outside party noise
Stayed 2 nights in Jan 2024
Response from Wael on 22 Jan 2024
Hello Mark,Thank you for sharing your experience.We apologize for any inconvenience caused by the noise from the club. Please be advised that we are currently implementing soundproofing measures to ensure our guests enjoy a peaceful night's sleep. Thank you for your understanding, and we look forward to welcoming you back for an enhanced stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, beach, pool!!! Beautiful room & bathroom!!!
Stayed 2 nights in Jan 2024
Response from Wael on 22 Jan 2024
Hi Scott,Glad to hear that you had a great stay with us. It's lovely that you enjoyed the pool, beach and your beautiful room. We look forward to welcoming you again soon!

6/10 Okay

Mazhar

Stayed 1 night in Jan 2024
Response from Wael on 14 Jan 2024
Dear Mazhar,Thank you for sharing your 3-star rating with us. We appreciate your feedback and would love to learn more about how we can improve and enhance your experience. Please feel free to provide any specific comments or suggestions. We're committed to making your next experience even better.

10/10 Excellent

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about this place. From the moment we stepped in, we felt very welcome. We were able to get a room upgrade using Hilton honours even though we booked through Expedia. That was very kind of them. Breakfast was abundant and hotel is close to the City centre mall where there are options for lunch and dinner if you need it. There are restaurants at the hotel too but could be a bit pricey. The hotel is also close to Al Corniche where there are activities for kids. We had a very nice stay at the hotel. If you require gluten free options, ask for the chef at breakfast and they will ensure you are well taken care of. We hope to return some day.
Stayed 12 nights in Dec 2023
Response from Wael on 10 Jan 2024
Hello Vivian,We're delighted to hear about your positive experience! It's fantastic that you felt welcome from the moment you arrived and appreciated the room upgrade. Glad the breakfast and the location added to your enjoyable stay. Thank you for highlighting the gluten-free options, and we look forward to welcoming you back soon! Safe travels!

6/10 Okay

Sandeep

Travelled with family
Liked: Cleanliness
Average Experience
Comparatively it was an average experience. Not at all happy with the stay.
Stayed 1 night in Jan 2024
Response from Wael on 14 Jan 2024
Dear Sandeep,Thank you for sharing your experience with us. We are sorry to hear that your stay fell short of expectations. Your feedback is important, and we're committed to addressing any issues you may have encountered.We want to hear more about your experience so we can take necessary action and address the issue. Please share them with us.Thank you very much.

6/10 Okay

RIYAD FATHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that good
They gave me a handicapped room without asking me if I accept it or not. Breakfast was a mess, I had to wait 15 minutes to find a table.
Stayed 1 night in Dec 2023
Response from Wael on 28 Dec 2023
Dear Riyad,Thank you for sharing your feedback. We apologize for the inconvenience caused by the room assignment. Your feedback regarding the breakfast wait time is duly noted, and we will be addressing this issue to ensure a smoother dining experience for our guests. Please know that your concerns are taken seriously, and we appreciate your valuable input as we strive to improve our services.We hope to welcome you again and we're committed to making your next experience even better.

10/10 Excellent

Mohamed Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and location- easy to get to places and the beach at the back is an added bonus! Breakfast was very good too.
Stayed 5 nights in Nov 2023
Response from Wael on 27 Dec 2023
Hi Mohamed,Thank you for sharing your experience with us! We're glad that you enjoyed your stay, the beach, and the breakfast. We can't wait to welcome you back soon!

6/10 Okay

Cleo

Stayed 4 nights in Dec 2023
Response from Wael on 14 Jan 2024
Dear Cleo,Thank you for sharing your 3-star rating with us. We appreciate your feedback and would love to learn more about how we can improve and enhance your experience. Please feel free to provide any specific comments or suggestions. We're committed to making your next experience even better.

8/10 Good

Luay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was nice and pleasant. The breakfast was excellent. The thing we didn’t like is that the vacuum cleaning of the room carpet was not carried out during our stay.
Stayed 4 nights in Nov 2023
Response from Wael on 28 Nov 2023
Thank you Luay, for the great feedback. We're pleased to hear that your overall stay was nice and pleasant, and you enjoyed the excellent breakfast. We apologize for any inconvenience regarding the room carpet, and we appreciate your feedback. Rest assured, we will address this matter to ensure a more thorough cleaning experience for our guests in the future. Thank you for bringing it to our attention, and we hope to welcome you back for an even more satisfying stay.

10/10 Excellent

Yefim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach, Very good service and staff.
Stayed 4 nights in Nov 2023
Response from Wael on 28 Nov 2023
Hi Yefim,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful beach and experienced excellent service from our dedicated staff. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Zahir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice relaxing holiday
Stayed 5 nights in Oct 2023
Response from Wael on 8 Nov 2023
Thanks, Zahir! Glad you had a relaxing holiday with us. We're delighted that you enjoyed your stay. See you again very soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heather
Would also like to mention the food, which was excellent in choice and service.
Stayed 5 nights in Oct 2023
Response from Wael on 19 Oct 2023
Hi Heather, thank you for sharing your feedback! We're glad you enjoyed your dining experience and the excellent service provided by our team. We look forward to seeing you again. Have a great day!

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front and pool are excellent
Stayed 7 nights in Oct 2023
Response from Wael on 19 Oct 2023
Hello Allan, thanks for sharing your feedback. So glad to hear that you enjoy experience with the pool and beach! Looking forward to seeing you again soon!

10/10 Excellent

Aaron

Stayed 6 nights in Oct 2023
Response from Wael on 19 Oct 2023
Thanks, Aaron, for the perfect rating! We're glad you enjoyed your experience. Hope to see you again soon!

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice area, good pool and beach. Paid for breakfasts separately when we checked in which was quite expensive but found that most the food was cold or cool although it was in chafers, eg omelette station wouldn’t make scrambled eggs fresh for you, they sent you to the chafers with scrambled egg in it which was cold. Room was nice and big but aircon was a bit noisy, made buzzing noise when it kept coming back on. Had to go asking for tea and coffee at breakfast or if you were lucky they would come and ask you. On the whole it is an acceptable hotel but I thought such a big brand should have been better for the money you pay.
Stayed 4 nights in Sep 2023
Response from Wael on 27 Sept 2023
Hi Stuart, thank you for sharing your experience! Glad to hear that you enjoyed the pool and beach. However, we apologize for falling short of your expectations in terms of breakfast quality and service. We take your comments seriously and will address these concerns with our team to ensure a better experience for our guests in the future. Your feedback helps us improve, and we hope you'll give us another opportunity to provide a more enjoyable stay.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. my stay would have been complete had there been working usb ports in my room and power outlet adapters so I could use my phone and computer.
Stayed 1 night in Sep 2023
Response from Wael on 19 Sept 2023
Hi Carol, thanks for the feedback and we're glad you enjoyed your stay. We're sorry to hear that the USB ports and power outlet adapters didn't quite meet your needs. Rest assured, we're actively working on improving this for your next visit to make it even more comfortable. Can't wait to welcome you back soon!

10/10 Excellent

Hiba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful stay! Staff were attentive and accommodating! Clean, nice, safe! Everyone was friendly, kind and went out of their way to make the experience as best as possible!
Stayed 2 nights in Sep 2023
Response from Wael on 19 Sept 2023
Hi Hiba, thanks for the lovely review! Glad that you had an awesome stay! Thanks for acknowledging the team as well. See you soon! Take care.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Wael on 11 Sept 2023
Hello Sally, thanks for the perfect rating! We look forward to having you back. See you soon!

10/10 Excellent

Saiful

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very helpful Staff
Stayed 1 night in Jul 2023
Response from Wael on 30 Jul 2023
Hi Saiful, thanks for the perfect rating! Glad to hear that you enjoyed our location and appreciated our service. We can't wait to have you back for another great experience See you again soon!

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staff are superb - friendly and always greet you with a smile. in the coffee shop , the Sports Bar and Trader Vics - cannot praise them highly enough. BUT the rooms - hmmm a bot tired and please , please sort out the water pressure in the shower - so so weak. And the a/c needs looking at
Stayed 4 nights in Jun 2023
Response from Wael on 18 Jun 2023
Hi Christopher,We're thrilled to hear that our team has been awesome and welcoming during your stay! We appreciate your feedback on the rooms and the water pressure in the shower. We'll definitely look into these issues and make the necessary improvements to ensure a better stay for our guests. Thanks a lot and see you again soon.

6/10 Okay

Peter

Business traveller
Liked: Cleanliness
Stayed 3 nights in May 2023

10/10 Excellent

Talha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The private beach was a winner, however wish it stayed open a bit longer! Facilities in general are great and staff really helpful and friendly. Hotel nicely located
Stayed 3 nights in May 2023
Response from Wael on 31 May 2023
Hi Talha, thanks for the review. See you again very soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in May 2023
Response from Wael on 31 May 2023
Thanks Kevin for the review! See you soon.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and lovely hotel.
Stayed 1 night in May 2023
Response from Wael on 29 May 2023
Thanks Daniel for the feedback. See you again soon!

8/10 Good

Kaled El

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dolly and Astha from room cleaning services were excellent. I had a smell in the room, they came in cleaned the room, sprayed perfume and provided an air purifier. Ahmed from reception helped out with a smooth check out
Stayed 3 nights in May 2023
Response from Wael M. - GM on 21 May 2023
Thank you for the review and for mentioning the team.I apologize for the experience with the smell and thank you for mentioning it.

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is just stunning! Absolutely spotless- everything smells so nice, beautiful facilities, lovely staff. Would highly recommend using the spa for a treatment too if you have time - I left there completely revitalised and so relaxed after a wonderful massage by Fay. I cannot fault anything about our stay- thank you so much.
Response from Wael M on 16 May 2023
Thank you very much for this beautiful review. I am so delighted to read that we have succeeded to create an excellent experience for you. I hope to welcome you back with us very soon.Wael M. GM

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Wael on 24 Apr 2023
Dear Aidan,Thanks for the perfect rating!We are delighted that you enjoyed your stay with us.We hope to welcome you back again soon!Regards,Wael, GM

10/10 Excellent

Nancy, Kansas City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Doha is wonderful, right on the Arabian Sea. It is a beautiful hotel and the staff are exceptionally gracious and helpful
Stayed 3 nights in Apr 2023
Response from Wael on 11 Apr 2023
Dear Nancy,Thanks for the awesome review! We're thrilled you had a wonderful stay at Hilton Doha and enjoyed our beautiful location right on the Arabian Sea. Our staff takes pride in providing exceptional service, and we're glad they made your experience memorable. We can't wait to welcome you back for another amazing stay!Regards,Wael MaatoukGeneral Manager

8/10 Good

Shontisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff, would definitely recommend.
Stayed 2 nights in Apr 2023
Response from Wael Maatouk on 6 Apr 2023
Dear Shontisha,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a great experience and that our friendly staff were able to make your stay a memorable one.It is always our goal to provide exceptional service to our guests, and we are pleased to hear that you would recommend our hotel to others.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Regards,Wael Maatouk General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 2 nights in Mar 2023
Response from Wael Maatouk on 4 Apr 2023
Dear Jennifer,Thank you for your kind words and for taking the time to share your feedback with us. We are thrilled to hear that you found our property to be beautiful. We take great pride in maintaining a comfortable and welcoming environment for our guests, and it is always gratifying to receive positive feedback.Thank you again for choosing to stay with us, and we look forward to welcoming you back to our beautiful property in the future.Regards,Wael MaatoukGeneral Manager

4/10 Poor

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Extremely noisy
I was told on check in that they were upgrading my room, they failed to mention that they were actually moving me to the area of the hotel which has a club underneath and blasts music until 2am. When I went down to check when the music would end they had a list of rooms which are impacted by the noise. Thought it was sneeky to try sell it as an upgrade when they were actually moving me to a room nobody wants because of the noise.
Stayed 1 night in Mar 2023
Response from Wael Maatouk on 20 Mar 2023
Dear Sarah,Thank you for choosing to stay at Hilton Doha and providing your honest feedback.We are currently reviewing the challenges you raised during your stay.We would like to apologize for any frustration caused.Once again, thank you and we will continue to look forward to another opportunity of exceeding your expectations.Regards,Wael MaatoukGeneral Manager

4/10 Poor

Kwang

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
During my stay every time at breakfast they got my order wrong for my omelette so which I gave up on 3rd day so cause of this it was really disappointing wouldn’t stay again here
Stayed 8 nights in Feb 2023
Response from Wael Maatouk on 1 Mar 2023
Dear Kwang,Thank you for taking the time to share your feedback during your stay.I am sorry about numerous shortfalls you have mentioned. I have shared your feedback with our teams who will review and take appropriate actions.On behalf of our entire team at Hilton Doha, we thank you for your business and we will continue to look forward to another opportunity of exceeding your expectations.Regards,Wael MaatoukGeneral Manager

2/10 Terrible

Naeem

Disliked: Staff & service
I waited long time before getting the room and that was in smoking area I complained they told me they'll change my room next day but they didn't I'm not really happy at all please pass my comments to hotel management thanks
Stayed 2 nights in Feb 2023
Response from Wael Maatouk on 27 Feb 2023
Dear Naeem,Thank you for taking the time to share your feedback during your stay.I am sorry about the shortfalls you have mentioned. I have shared your feedback with our teamwho will review and take appropriate actions.On behalf of our entire team at Hilton Doha, we thank you for your business and we will continue to look forward to another opportunity of exceeding your expectations.Regards,Wael MaatoukGeneral Manager

6/10 Okay

Emily

Travelled with family
Liked: Cleanliness
The hotel is well positioned for moving around, walking distance to a metro station, shopping mall and dining options. The hotel itself was clean really friendly door staff and housekeeping but we had to change one of our rooms as it was above an area used for a night club, really noisy, The dinging options in the hotel were really expensive and in my opinion overpriced.
Stayed 12 nights in Feb 2023
Response from Wael on 27 Feb 2023
Dear Emily,Thank you for your candid feedback. I am sorry to read that you did not enjoy your experience at our property. On behalf of our entire team at Hilton Doha, we thank you for your business and we will continue to look forward to another opportunity of exceeding your expectations.Kind Regards,Wael MaatoukGeneral Manager