Outdoor pool

Reviews of Days Inn by Wyndham Hurricane Mills

2 out of 5
Days Inn by Wyndham Hurricane Mills
15415 Highway 13 S, Hurricane Mills, TN

Reviews

6.8
Rating 10 - Excellent. 76 out of 342 reviews" "
Rating 8 - Good. 103 out of 342 reviews" "
Rating 6 - Okay. 68 out of 342 reviews" "
Rating 4 - Poor. 54 out of 342 reviews" "
Rating 2 - Terrible. 41 out of 342 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than a noisy heater the room was fine. The breakfast was so so with only muffins and yogurt, coffee and juice. Barely qualifies as breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your overall experience was satisfactory, despite the noisy heater. We appreciate your comments regarding the breakfast options and will consider them to improve our offerings for future guests. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Mary,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Jeff

Disliked: Cleanliness, amenities, property conditions & facilities
Property is old, dirty and needs a facelift.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Jeff,We appreciate your feedback, and we apologize for any inconvenience caused by the condition of our property. Your comments are taken seriously, and we are committed to making necessary improvements. We value your input and hope to have the opportunity to provide you with an enhanced experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Daphne

Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Daphne,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Jaccilee

Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Jan 2024
Dear Jaccilee,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return
Good stay. Quiet and peaceful. Very helpful customer service. Would recommend. Thank you.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Elizabeth,Thank you for choosing us! We're glad we were able to provide you with a pleasant, comfortable, and quiet experience. We take great pride in serving guests well, and I'm happy to hear that we're meeting and exceeding expectations. I hope you'll be able to stay with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy & convenient
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Kevin,Thank you for your positive feedback! We're delighted to hear that your experience with us was easy and convenient. Our goal is to provide a seamless and enjoyable stay for our guests. If there's anything specific that stood out to you or if you have any suggestions for improvement, we'd love to hear more. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Michael

Disliked: Property conditions & facilities
Not worth price for room. Old run down rooms. Still has Covid style breakfast to go. Breakfast was Walmart yogurt, gronola bars and microwave sandwich. Bathroom vent fan missing leaving a dirty vent duct exposed. Just not worth the price
Stayed 1 night in Nov 2023
Response from Hotel Manager on 24 Nov 2023
Dear Michael,Thanks for your stay at our hotel. We are sorry to hear you did not feel valued for the price paid and was not as per your expectations. We have taken note of all the points mentioned in your review and will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Travis,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

Katherine

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
About what you would expect. Nothing fancy at all, but did have a comfortable bed and very nice pillows. Fridge and microwave worked fine.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 8 Nov 2023
Dear Katherine,Thank you for sharing your feedback. It's good to hear that you found the hotel to be as expected, with a comfortable bed and nice pillows. If you have any suggestions for improvements, please feel free to share. We hope to continue meeting your needs on future visits.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Although the motel is very dated, it was clean and smelled good. It needs a lot of updating.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 6 Nov 2023
Dear Guest,Thank you for your feedback. We appreciate your understanding of the dated condition of the motel and your recognition of its cleanliness and pleasant smell. We are constantly working to improve our facilities. Your comfort and satisfaction are important to us, and we hope to continue providing you with a pleasant experience during your stay. Sincerely,Hotel Manager

6/10 Okay

Judith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Black mold was on the shower head. Some kind of oily stain was on top sheet and bedspread. Paint was peeling off the walls. There was no exhaust fan in the bathroom. Just a hole in the ceiling. The tv would come on but the screen was blank.
Stayed 1 night in Oct 2023
Response from Hotel manager on 27 Oct 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Availability was key!
I had actually pursued a different hotel, but a large wedding in the area resulted in no rooms being available. Fortunately, Days Inn had availability, and all i needed was a place to lay my head, so it was sufficient.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Mary,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel initially because it was pet friendly and close to Loretta Lynn's Dude Ranch. The hotel looks old and could use some updates/freshening up on the outside. The attendant was very friendly and helpful. Once inside our room it was very nice and clean and peaceful. We got a good night's sleep and would definitely stay again.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 14 Oct 2023
Dear Laura,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are delighted. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 Excellent

Najibullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy parking and quiet area
Stayed 1 night in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Najibullah,Thank you for your stay. We're delighted that you had a positive experience during your stay at our hotel. It's wonderful to hear that you found our staff friendly, parking convenient, and the area peaceful. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

4/10 Poor

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old hotel. Needs a hole lot of TLC.
Stayed 1 night in Aug 2023
Response from Hotel Manager. on 22 Aug 2023
Dear Guest,Thank you for the review. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can better satisfy you. Sincerely,Hotel Manager.

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Aug 2023
Response from Hotel Manager on 21 Aug 2023
"Dear Guest,Thank you for your glowing rating of 10/10! We're thrilled to learn that you had a fantastic experience during your stay with us. Your feedback means a lot to us, and we're glad we could meet your expectations. We look forward to continuing to provide you with exceptional service during your future visits.Sincerely,Hotel Manager"

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on 18 Aug 2023
Dear Johnnie,Thank you for taking the time to rate your stay with us. We're pleased to see that you had a great experience and awarded us a perfect score. If you have any specific feedback or suggestions to share, feel free to let us know. We look forward to having the opportunity to serve you again in the future.Best regards,Hotel Manager

8/10 Good

Judith

Liked: Cleanliness, staff & service, room comfort
They need to do some up grades. Their entry way need painted. Update lobby. Wash cloth were very thin but at least we had some. They did 2 room checks. Brought wash cloth and made bed. Rate a 6
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on 16 Aug 2023
Dear Judith,Thank you for your kind feedback. We appreciate your input and will utilize your suggestions for training opportunities. On behalf of the entire hotel, allow me to apologize for any issues you may have faced during your stay with the level of service you received. Sincerely, Hotel Manager

10/10 Excellent

Madaline

Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

6/10 Okay

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

4/10 Poor

Rebecca

We saw a roach in our room.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest,Thanks for your valuable review. We're so sorry that you found roaches in your room. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms roaches free. We apologize for the roaches . Hope you will reconsider us again.Sincerely,Hotel Manager

6/10 Okay

john

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Good

Maureen R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

8/10 Good

Karen

Liked: Staff & service
Cracked up when I saw the vanity was the height of my knees (5’7” tall). Water pressure was fine, but the height of shower was also low. Room could use a deep cleaning and the walls wiped down. Outside stairs are rusted and the concrete is damaged on practically every step. Stayed here for convenience and price point.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

10/10 Excellent

Billy

Stayed 3 nights in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t stay - air conditioning not working properly, rude at front desk, has trailer & were told to park in area that vehicle was likely to get hit, refrigerator very loud, sounded like it ready to come out of wall, very outdated. Went to Quality Inn across street.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Dear Guest,Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behaviour. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel again and feel the new experience of hospitality. Sincerely,Hotel Manager

10/10 Excellent

neva

Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jun 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

10/10 Excellent

Najibullah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had good night staying in Days Inn Room was nice and clean
Stayed 1 night in May 2023
Response from Hotel Manager on 27 May 2023
Dear Guest,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

4/10 Poor

George

Disliked: Cleanliness, amenities, property conditions & facilities
Staff is friendly. However that is where the good ends. Property is in disrepair. I killed a brown recluse spider on the vanity when I checked in, was bitten by another while sleeping. I wouldn’t recommend.
Stayed 4 nights in May 2023
Response from Hotel Manager on 24 May 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

2/10 Terrible

Lewis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the building was in horrible shape. In the room, the walls were dirty, wallpaper peeling off, popcorn ceiling falling off, bathroom fixtures were rusty and very old looking, and the carpet needed replacing desperately. Definitely not worth the money. I called it the Horror Hotel. Don’t stay here.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 28 Apr 2023
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

2/10 Terrible

Patricia

Disliked: Amenities, property conditions & facilities
It smelled like curry. Very stinky. Rooms not very clean. I did not like the strong smell. I will not stay here again.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 25 Apr 2023
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff! Very helpful when I locked myself out of my room twice. They couldn’t have been kinder and understanding. Thanks again!!!
Stayed 2 nights in Mar 2023
Response from Hotel Manager on 1 Apr 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

6/10 Okay

Johnie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly, professional staff. Good nearby dining and convenience stores, as well as dog-walking areas. Good price. Room badly needed new carpet and paint, as well as minor repairs and general updating/re-modelling. Like many other motels, this one advertised as being dog-friendly, but then charged $20 per dog, per night. That's not very friendly and is false advertising, in my opinion.
Stayed 2 nights in Mar 2023
Response from neal on 11 Mar 2023
thank you for your response

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice pleasant stay
Nice room Pleased
Stayed 1 night in Dec 2022
Response from neal on 5 Jan 2023
thank you

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms
Response from neal on 24 Nov 2022
thank you for your response

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was nasty, the room was smelly, the ac/heater was loud and the noise from outside was aweful. No breakfast. Would not recommend this motel to anyone.
Stayed 1 night in Oct 2022

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, amenities
There was mold in the shower area. The door handle didn't work properly. The air conditioner made a ratteling noise. Not up to the standards I would have expected for Wyndham,,,or even Days Inn. The grab and go breakfast was coffee and some kind of muffin or bar...nothing more. It seems that they do just as little as possible for their guests. Certainly not worth the rate they are charging per night.
Stayed 2 nights in Sep 2022

2/10 Terrible

Gary

Travelled with group
Disliked: Amenities, property conditions & facilities
Convenient Location. Was probably very nice about 30 years ago. But, has not been maintained very well. Seems to be common with the Days Inn chain.
Stayed 2 nights in Sep 2022

10/10 Excellent

Tyler

Stayed 1 night in Aug 2022

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3 year old grandson and I got to enjoy the pool!! It was so nice and it was clean all around!!
Stayed 1 night in Aug 2022
Response from neal on 28 Aug 2022
thank you for your feedback glad to hear you enjoy hope to see you soon on your next trip thanks

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from neal on 20 Aug 2022
thank you

6/10 Okay

wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Owner/Manager is very rude.Very bad attitude
Stayed 6 nights in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though this hotel listed as to provide free breakfast, it doesn't. When asked about it they blame 3rd party booking agencies such Expedia and hotels.com. Very rude front desk staff and duty manager. It doesn't worth the price for the quality of the hotel and the service they provide or the amenities they have.
Stayed 1 night in Jul 2022

10/10 Excellent

KENT, SAN ANTONIO

Stayed 3 nights in Jul 2022

6/10 Okay

Kimberly

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Convenience off highway. Motel slightly run down and exterior is really showing the age of this place (rusty)exterior and air conditioner s are really noisy.over priced for condition of motel.
Stayed 2 nights in Jul 2022

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Jul 2022
Response from neal on 27 Jul 2022
thank you

6/10 Okay

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy hotel in Hurricane mills Tennessee
Stay was alright after we spent 20 dollars on cleaning supplies to clean the room. The bath tub was disgusting
Stayed 2 nights in Jul 2022

6/10 Okay

Sara

Liked: Staff & service
Not the cleanest hotel, but it has a pool which is why I booked it in the first place. The condition of the hotel was pretty rundown and I guess the ceiling in the bathroom had leaked because there was tissue sticking out of a couple of holes.
Stayed 2 nights in Jul 2022