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Reviews of Hampton Inn & Suites Dickinson

2.5 out of 5
Hampton Inn & Suites Dickinson
110 14th Street West, Dickinson, ND

Reviews

8.8

Excellent

Rating 10 - Excellent. 201 out of 349 reviews" "
Rating 8 - Good. 92 out of 349 reviews" "
Rating 6 - Okay. 34 out of 349 reviews" "
Rating 4 - Poor. 16 out of 349 reviews" "
Rating 2 - Terrible. 6 out of 349 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Nick

Stayed 2 nights in Mar 2024

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Katie Culver Marsh-GM on 11 Dec 2023
Hello Shelley,Thank you for choosing the Hampton Inn & Suites Dickinson. We are happy to see you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Jayson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pillows are too soft and bed was much too firm.
Stayed 1 night in Nov 2023
Response from Katie Culver Marsh on 8 Nov 2023
Hello Jason,Thank you for taking the time to complete our guest survey and providing us with your feedback. We greatly appreciate your input, and we are always looking for ways to improve our guests' experience. Your rating of 8/10 is valuable to us, and we have taken note of your comments about the pillows and bed comfort.We apologize for any inconvenience you experienced with the pillows being too soft and the bed being much too firm. Your comfort is important to us, and we understand that a good night's sleep is crucial for an enjoyable stay.Your feedback will help us make the necessary adjustments to ensure a more comfortable stay for future guests. If you decide to stay with us again, please do not hesitate to let us know of your specific preferences, and we will do our best to provide you with a more comfortable and satisfying experience.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. If you have any more comments or suggestions, please feel free to share them with us. Your feedback is invaluable to our ongoing efforts to enhance our services.Sincerely,Katie Culver Marsh GM

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff and the facility was clean and in good repair. Could have used more fresh fruit options for breakfast but appreciated the variety of choices of menu items otherwise.
Stayed 1 night in Sep 2023
Response from Lisa on 4 Oct 2023
Thank you for your positive rating and recognizing our friendly service, and clean facility. We appreciate your business, and hope you will stay again in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the friendly service
Stayed 1 night in Sep 2023
Response from Lisa on 4 Oct 2023
Thank you for your positive rating and recognizing our friendly service. We appreciate your business,and hope you will stay again in the future.

8/10 Good

Marie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lisa on 4 Oct 2023
We appreciate you taking the time to rate your stay with us. I am sorry to see we did not fully meet your expectations. I hope you will give us another opportunity in the future.

10/10 Excellent

Dawna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lisa on 4 Oct 2023
Thank you for your positive rating. We appreciate your business.

6/10 Okay

Robert

Stayed 1 night in Aug 2023
Response from Lisa on 4 Oct 2023
We appreciate you taking the time to rate your stay. We are sorry to see that we did not fully meet your expectations. It is our hope that you will give us another opportunity in the future.

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lisa on 4 Oct 2023
Thank you for your positive rating. We appreciate your business.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lisa on 4 Oct 2023
Thank you for your positive rating. We appreciate your business.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place clean and convenient
Stayed 1 night in Aug 2023
Response from Lisa on 4 Oct 2023
Thank you for your positive rating. We appreciate your business.

10/10 Excellent

Linda

Stayed 1 night in Jul 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The older lady running the breakfast area deserves a raise and is the most friendly, hospitable person on staff! Everyone else was also wonderful.
Stayed 2 nights in Jul 2023

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator got stuck open and didn't operate. Our room was missing the cable box and cords. On the upside, Sandy at the desk worked hard to find a new box and power cord for us. Kudos to her! The breakfast person was awesome! The room was quirt.
Stayed 1 night in Jul 2023

8/10 Good

Gordon, Oakes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was hard to get our devices to stay connected. Our phones kept getting kicked off, our fridge was super cool and the tv kept going off line.
Stayed 2 nights in Jun 2023

8/10 Good

Shawn

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern
Stayed 1 night in May 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Shirley

Stayed 3 nights in May 2023

8/10 Good

Bill

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Diane, Boone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from B Searer on 13 Feb 2023
Thank you for the 10/10 review! We appreciate you being a guest with us and look forward to seeing you again!

10/10 Excellent

Randel

Stayed 1 night in Jan 2023

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Got snowd in and couldnt get out the parking lot to much snow at hotel entries. Other hotels and restaurant accross from street been take care of it besides this one. I end up paying $125 for the guy pull me out an to the street
Response from B Searer on 20 Dec 2022
Thank you for taking the time to review our property. We had the lot plowed several times during this last storm. Unfortunately, due to the way our building sits the snow just blew right back in. I do apologize for the inconvenience you suffered due to this storm. Safe Travels.

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not what was advertised and the hotel would not assist in changing rooms because we booked through Expedia. The fridge was broken, tv didn’t work and the pillows were like tiny squares. The room smelled musty and dirty.
Stayed 1 night in Dec 2022
Response from B Searer on 20 Dec 2022
Thank you for taking the time to tell me of the issues you experienced. I will be checking into this further as our Expedia Guests should not be treated any different.

4/10 Poor

John

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2022
Response from B Searer on 20 Dec 2022
Thank you for taking the time to review our property. We appreciate you being a guest and wish you safe travels.

6/10 Okay

Maddisin

Stayed 1 night in Dec 2022
Response from B Searer on 13 Dec 2022
Thank you for taking the time to review our property. We appreciate you being a guest and look forward to seeing you again!

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from B Searer on 6 Dec 2022
Thank you for the 10/10 review! We appreciate you being a guest and look forward to seeing you again!

6/10 Okay

Michael

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from B Searer on 26 Oct 2022
Thank you for the 5/5 review! We appreciate you being a guest and look forward to seeing you again!

8/10 Good

Sonja

Stayed 1 night in Oct 2022

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The room was on first floor and we could heat floor creaking and walking. We were told breakfast ended at 10, we got there at 9:20 and it had ended because tbe staff decided to end early. Next day we went down early and did make it in time for breakfast but watched them start to shut down earlier. Was not impressed with the lack of professionalism or customer focus. constantly. The breakfast was su
Stayed 2 nights in Sep 2022
Response from B Searer on 4 Oct 2022
Thank you for taking the time to review our property. I am sorry you experienced these issues while staying with us.We appreciate you being a guest and wish you safe travels.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the great breakfast!!! Bed was a little too firm but everything was great!!!😍
Stayed 1 night in Sep 2022
Response from B Searer on 4 Oct 2022
Thank you for the 5/5 review! We appreciate you being a guest and look forward to seeing you again!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from B Searer on 4 Oct 2022
Thank you for the 10/10 review! We appreciate you being a guest and look forward to seeing you again!

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was fine. we had a short amount of time in this room. the area was very limited on options but we were there for the national park
Stayed 1 night in Sep 2022
Response from B Searer on 26 Sept 2022
Thank you for taking the time to review our property. We appreciate you being a guest and look forward to seeing you again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast. Nice rooms with great shower.
Stayed 1 night in Sep 2022
Response from B Searer on 26 Sept 2022
Thank you for the wonderful review! We appreciate you being a guest with us and look forward to seeing you again!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Paul, New Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great road trip stop for a night.
Stayed 1 night in Sep 2022
Response from B Searer on 6 Sept 2022
Thank you for the 5/5 review! We appreciate you being a guest and look forward to seeing you again!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from B Searer on 6 Sept 2022
Thank you for taking the time to review our property. We appreciate you being a guest and look forward to seeing you again.

8/10 Good

Clay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the keyless entry, and our keys actually worked here. Breakfast was good also.
Stayed 1 night in Aug 2022
Response from B Searer on 29 Aug 2022
Thank you for taking the time to review our property. We appreciate you being a guest with us and look forward to seeing you again!

4/10 Poor

Marvin

Business traveller
Liked: Cleanliness, staff & service
It was easy to find
Stayed 1 night in Aug 2022
Response from B Searer on 25 Aug 2022
Thank you for taking the time to review our property.

6/10 Okay

Verified traveller

Travelled with family
Ok hotel. Won’t stay again though.
Location is good. Cleanliness is ok but not great. Breakfast choices limited. Arrived at 10pm, no hot tea or coffee in lobby.
Stayed 1 night in Aug 2022
Response from B Searer on 23 Aug 2022
Thank you for taking the time to review our property. Thank you for being a guest with us and we wish you safe and happy travels.

8/10 Good

James

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from B Searer on 12 Aug 2022
Thank you for taking the time to review our property! We appreciate you being a guest and look forward to seeing you again!

4/10 Poor

Elizabeth

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Will not come back
We typically always choose Hampton Inns bc you know it will be clean, comfortable and have a decent breakfast. This was probably the least pleasant experience I have had out of all of our many stays. They did not seem to use the air conditioner in the halls so the the elevators and hallways were uncomfortably warm and stuffy except for the first floor. Our shower did not properly drain so feet were covered in water during showers and the curtain had mildew on bottoms. On the surface the room appeared clean but you could tell it was just on the surface by the dust and potatoe chips on the bathroom floor in the corners. It was almost as if someone had used the toilet when we arrived, seat was up and some paper in the toilet. The afternoon/ evening shift front desk were pretty unprofessional both in attire and interaction throughout the 2 night stay. We had an issue with our keys not working and even when we got new ones another of them didn’t work at outside entrance or our room. The second day when I came down for towels( since rooms are not serviced due to Covid) I stood for more than 10 minutes with no acknowledgement while someone was being checked in. Once I asked for towels i mentioned the chips on floor, mildewed curtain and shower not draining and the response was “ok”. Then she wrote down my room number and told me she would bring towels. By the time she came I had already showered and just used wet towels from the night before. The morning shift was friendly.
Stayed 2 nights in Jul 2022

6/10 Okay

Glendon

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Na
Stayed 1 night in Jul 2022

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and hotel, check was easy. There was a great variety of Breakfast items to choose from, but the egg omelets and sausages were cold. Otherwise, its a nice place to spend the night. We were drving through on our way to Michigan.
Stayed 1 night in Jul 2022
Response from B Searer on 4 Aug 2022
Thank you for taking the time to review our property. I am sorry you experienced these issues while staying with us. We appreciate you being a guest and look forward to seeing you again!

8/10 Good

Jim and Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly .nice location .
We like staying at this hotel. I will say the breakfast was a disaster. We were there before 9 and it closes at 10 and there was almost nothing left . Continually watched folks wonder around trying to piece something together to eat .
Stayed 1 night in Jul 2022
Response from B Searer on 26 Jul 2022
Thank you for taking the time to review our property. I am sorry you experienced these issues with our Breakfast. We appreciate you being a guest and look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2022
Response from B Searer on 25 Jul 2022
Thank you for the 10/10 review. We appreciate you being a guest with us and look forward to seeing you again!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from B Searer on 22 Jul 2022
Thank you for the 10/10 review! We appreciate you being a guest with us and look forward to seeing you again!