4/10 Poor
Alisha
Travelled with partner
28 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
If I had to rate this resort, it would be 4/10. My husband and I came for our 10-year anniversary and were disappointed. The resort is not 4 stars, more like 2.
Food was overpriced since it's not all-inclusive. The breakfast at L’Azure was terrible, and room service from D’Onfrio’s arrived cold and undercooked with a $15 delivery fee. Ordering pizza was a hassle, but Zen and the Carriage House were decent.
The pools had no chlorine smell, making me hesitant to swim. Some pools were under maintenance, with debris falling in. There was constant noisy construction. The resort’s charm online is misleading; it needs major updates. The Carriage House pool railing was broken, and our plunge pool was too cold and had bugs.
Guest services misled us about a shuttle to LeShack restaurant, making us pay for a taxi. Crane beach was unusable due to seaweed, and the resort only offered shuttles to a better beach on our departure day. We also faced unexpected taxes and a daily room tax.
If you are looking for relaxation and quiet, this resort might suit you as it is very boring but relaxing. However, if you are looking for a resort to party and have fun, don’t book The Crane. They didn’t have any entertainment. I wouldn't visit again or recommend it.
Alisha
Stayed 5 nights in May 2024