Indoor wedding

Reviews of Copthorne Hotel Plymouth

4 out of 5
Copthorne Hotel Plymouth
Armada Way, Plymouth, England

Reviews

8.2

Very good

Rating 10 - Excellent. 397 out of 1002 reviews" "
Rating 8 - Good. 398 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raj on 26 Mar 2024
Dear Andrew,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Lee

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Raj on 21 Mar 2024
Dear Lee,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very friendly young lady with blonde hair at reception didn’t catch her name but was very friendly and helpful, to me and my wife, and a very friendly German lady at breakfast, in fact all the staff where friendly but want to give them both a shout out for being extra friendly and helpful, we will definitely use this hotel again
Stayed 1 night in Mar 2024
Response from Raj on 19 Mar 2024
Dear Dean,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, value for money
Stayed 1 night in Mar 2024
Response from Raj on 18 Mar 2024
Dear Graham,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to both the railway station and Armada Way. Good basic hotel for a business trip or tourist stop.
Stayed 1 night in Mar 2024
Response from Raj on 18 Mar 2024
Dear Jay,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Hayley

Travelled with group
Liked: Amenities
Perfect stay for everything we needed, close proximity to all local amenities!
Stayed 1 night in Mar 2024
Response from Raj on 12 Mar 2024
Dear Hayley,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback. I am glad that you found the hotel's location perfect for you. Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kind Regards Raj SrinivasanGeneral Manager

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a great location and perfect for a nights stay after watching the football. Staff were very good and the breakfast was really good
Stayed 1 night in Mar 2024
Response from Raj on 8 Mar 2024
Dear Paul,Thank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SrinivasanGeneral Manager

8/10 Good

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
booked two rooms for our grandaughter and ourselves - been good to have the 2 rooms nearby but ended up on different floors. apart from that was very convenient to station and uni - very nice hotel.
Stayed 1 night in Feb 2024
Response from Raj on 26 Feb 2024
Dear Peter,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback.I am glad that you found the hotel's location is perfect for you.Please accept our sincere apologies for any disappointment with the guest room provided This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Alexander,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable. The staff are friendly and helpful. The hotel was easy to get to and was situated centrally with a wonderful walk straight through the town centre to the lighthouse. We have stayed here once before and would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Raj on 19 Feb 2024
Dear Lisa,Thank you for your wonderful review and we thank you for your loyalty to our hotel. I am glad that you found the hotel's location is perfect for you.We look forward to welcoming you back in the near future.Kind regards,Raj SrinivasanGeneral Manager

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind manager and breakfast lady (sorry forgot mames) My restaurant meal was refunded due to my complaint. Awake at 5.00am due to generator starting up.
Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Barbara,Thank you for taking the time to share your review. While we are pleased to receive your positive comments regarding the breakfast We are very sorry that we could not provide a more positive guest experience on this occasion. Please accept our sincere apologies for any disappointment with the guest room provided This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Raj on 19 Feb 2024
Dear Sian,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service
A bit dated but fine.
Stayed 1 night in Feb 2024
Response from Raj on 12 Feb 2024
Dear Richard,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Raj on 25 Jan 2024
Dear HUGO,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Therese

Stayed 1 night in Jan 2024
Response from Raj on 25 Jan 2024
Dear Theresa,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Jan 2024
Response from Raj on 25 Jan 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Raj on 12 Jan 2024
Dear Mary,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed two nights. Thursday, hotel very quiet and slept well. Friday, terribly noisy. inconsiderate guests making noise till 1am, doors slamming in the corridor. I wouldnt stay at weekends again.
Stayed 1 night in Dec 2023
Response from Raj on 31 Dec 2023
Dear Jeremy,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback.It is disappointing to note that you were not happy with your stay for reasons mentioned such as due to the noise issues. We indeed do empathize on your experience and understand the inconvenience you encountered. We use this platform to apologize for the inconvenience due to noise. I have noted your comment on the noise disruption from corridor. Please accept our apology for this irritation. All your comments are constructively accepted and valued. We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved.Sincerely yours,Raj SrinivasanGeneral Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very comfortable, great location. Staff very welcoming and helpful. Only negatives are the access to the secure underground parking involves negotiating a complex route and the bathroom needs updating. However, I only paid £56 for the room and slight negatives do not detract from the overall experience.
Stayed 1 night in Dec 2023
Response from Raj on 31 Dec 2023
Dear Jeremy,Thank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff .It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SrinivasanGeneral Manager

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Response from Raj on 12 Feb 2024
Dear Claire,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay would come again
Stayed 3 nights in Dec 2023
Response from Raj on 20 Dec 2023
Dear James,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Melvin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff were extremely friendly and helpful . The room was adequate , but had seen better days . But I would come back .
Stayed 1 night in Dec 2023
Response from Raj on 18 Dec 2023
Dear Melvin,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Although the facilities are dated and need refreshing in certain areas, the value for money is excellent. Breakfast was superb. All the staff I came into contact with were a credit, the young lady on reception was everything and more than you would expect. Thanks Copethorn I will be back .
Stayed 1 night in Dec 2023
Response from Raj on 18 Dec 2023
Dear Keith,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

helen

Stayed 2 nights in Dec 2023
Response from Raj on 20 Dec 2023
Dear Helen,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Raj on 20 Dec 2023
Dear Emma,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

lesley

Stayed 1 night in Dec 2023
Response from Raj on 18 Dec 2023
Dear Lesley,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Love staying at Copthorne hotels. The rooms are super big and comfortable!
Stayed 1 night in Dec 2023
Response from Raj on 15 Dec 2023
Dear L on,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Raj on 15 Dec 2023
Dear Christopher,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Simon

Stayed 1 night in Dec 2023
Response from Raj on 15 Dec 2023
Dear Simon,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Ian

Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear Ian,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear John,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear Andrew,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Everything fine, staff, location - breakfast good. Room could do with moderation although they are clean. Enjoyed our 2 night stay.
Stayed 2 nights in Dec 2023
Response from Raj on 8 Dec 2023
Dear Valerie,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Nirad

Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear Nirad,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
First impressions were very good. The room was very clean and the bed very comfortable. Got back at 11 pm to a loud party going on in the area below our room. I realise it’s Christmas but we were not warned about this, that would have helped. There was a very good assortment of food for breakfast however the “hot” breakfast items were barely warm. That was disappointing. Very good location. 10 mins walk and you’re at the waterfront.
Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear Sharon,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.We are very sorry that we could not provide a more positive guest experience on this occasion. Please accept our sincere apologies for any disappointment with Christmas parties noise.This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

6/10 Okay

Dale

Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear Dale,Thank you for taking the time to share your review. While we are pleased to receive .We are very sorry that we could not provide a more positive guest experience on this occasion.This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Raj on 8 Dec 2023
Dear Lisa,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Richard, Chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay in Plymouth
Stayed 1 night in Nov 2023
Response from Raj on 19 Feb 2024
Dear Richard,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Craig

Stayed 1 night in Nov 2023
Response from Raj on 8 Dec 2023
Dear Craig,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager

8/10 Good

Grant

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Raj on 20 Dec 2023
Dear Grant,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Gareth

Stayed 1 night in Nov 2023
Response from Raj on 20 Dec 2023
Dear Gareth,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
We like the location near train station, bit run down out of the window. But that's Plymouth town center for you, hopefully next year they council will have started rejuvenating the area
Stayed 1 night in Nov 2023
Response from Raj on 30 Nov 2023
Dear Kay,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback . I am glad that you found the hotel's location is perfect for you.Yes, Council has completed their consultations process on 28th Nov2023 the city centre work will start next year with 18months program.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Ian

Stayed 1 night in Nov 2023
Response from Raj on 18 Dec 2023
Dear Ian,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting the Art Uni and it was walking distance yo everywhere we needed to ge.
Stayed 1 night in Nov 2023
Response from Raj on 28 Nov 2023
Dear Jacqueline,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Staff friendly, will stay again if I’m ever in the area
Stayed 1 night in Nov 2023
Response from Raj on 28 Nov 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Dianna

Stayed 1 night in Nov 2023
Response from Raj on 15 Dec 2023
Dear Dianna,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Raj on 23 Nov 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Raj on 20 Nov 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Jandira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Raj on 23 Nov 2023
Dear Jandira,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Raj on 20 Nov 2023
Dear Paul,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager