Lobby

Reviews of The Westin Southfield Detroit

4 out of 5
The Westin Southfield Detroit
1500 Town Center, Southfield, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 519 out of 1005 reviews" "
Rating 8 - Good. 230 out of 1005 reviews" "
Rating 6 - Okay. 88 out of 1005 reviews" "
Rating 4 - Poor. 62 out of 1005 reviews" "
Rating 2 - Terrible. 106 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

LeVar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff was amazing and amazing food! I wish all hotels were up to this quality!
Stayed 2 nights in May 2024
Response from GM on 10 May 2024
Dear LeVar, We are happy to hear from you and value your kind review. It is lovely to hear that our food and cheerful service all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lance Misner, GM

6/10 Okay

Rosemarie

Travelled with family
Liked: Cleanliness
Na
Stayed 3 nights in May 2024
Response from GM on 10 May 2024
Dear Rosemarie, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lance Misner, GM

10/10 Excellent

Keisha Lakia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and clean and the staff was nice
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Dear Keisha Lakia, We strive to provide clean and comfortable accommodations along with friendly and efficient service. It's wonderful to know that we were able to meet your expectations. Your feedback is invaluable to us and we appreciate your kind words. Thank you for choosing to stay at our hotel and we look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 Excellent

Ali, ALEXANDRIA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Ali, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

6/10 Okay

Kevin, San Diego

Travelled with family
Disliked: Property conditions & facilities
The sofa beds were terrible quality, no padding, no comforter provided. Requested spare and was only sent sheets twice. Hallways were freezing. Damage in the garage on pillars with exposed rebar.
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Dear Kevin, We apologize for the fact that our sofa beds did not meet your expectations, as well as for the temperature in the hallway. Furthermore, we are sorry for not being able to provide you with the requested comforter. Guest satisfaction is our top priority, and we regret that we were unable to provide you with a more positive experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your review with us. Sincerely, Lance Misner, GM

8/10 Good

Channe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back! Slept so well
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Channe, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Lance Misner, GM

10/10 Excellent

Mohammad R, Cordovatn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Mohammad R, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Lance Misner, GM

10/10 Excellent

Reem

Liked: Staff & service, amenities, property conditions & facilities
It’s a beautiful property from the outside and inside of my favourite part is the lobby with the high ceilings and a beautiful water fountain food is great and the service is great
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Reem, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Lance Misner, GM

10/10 Excellent

Jermina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing was great. Room was nice and clean. My only complaint was I did noy get my breakfast ticket upon checking in and I lost out on my money. But Sam in the restaurant was a great host the 2nd morning of our stay. He is very friendly and welcoming. Thanks again Sam
Stayed 2 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Jermina, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Lance Misner, GM

10/10 Excellent

Marjani

Great night
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Marjani, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Lance Misner, GM

10/10 Excellent

Darius

Stayed 1 night in Mar 2024
Response from GM on 25 Apr 2024
Dear Darius, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it clean stay
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear Michelle, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Lance Misner, GM

10/10 Excellent

Italy Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Italy Chanel, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Westin. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Lance Misner, GM

4/10 Poor

Nasir

Liked: Staff & service
Disliked: Cleanliness
-Carpet had stains all around the room. -You can hear the highway noise in the early morning. -No free WiFi
Stayed 3 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Nasir, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Nick Baker, GM

8/10 Good

Matthew lee

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Matthew lee, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 Excellent

LUIS, CLOVIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very responsive to our needs and the room was very clean.
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear LUIS, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an enjoyable stay with us. Your kind comments regarding our responsive staff and exceptionally clean room are greatly appreciated. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 Excellent

Shardae

Stayed 2 nights in Apr 2024

10/10 Excellent

Jurea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept building.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Jurea, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 Excellent

Mohamad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very clean.
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Mohamad, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Lance Misner, GM

10/10 Excellent

Seymour

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Seymour, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Lance Misner, GM

10/10 Excellent

Yao

Comfy bed
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Dear Yao, We are so glad that you had a comfortable stay. It was our pleasure hosting you and we hope to see you again. Best, Lance Misner, GM

8/10 Good

james, Douglasville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the site is safe to stay at, I would recommend it
Stayed 3 nights in Apr 2024
Response from GM on 12 Apr 2024
Dear james, Thank you for your kind recommendation and we hope to host you again. We appreciate your patronage. Best, Lance Misner, GM

10/10 Excellent

stella

Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear stella, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lance Misner, GM

10/10 Excellent

Walter

Stayed 2 nights in Mar 2024
Response from GM on 2 May 2024
Dear Walter, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Lance Misner, GM

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking ramp makes things very easy
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Ryan, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 Excellent

Cynthia louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Samaria

Stayed 1 night in Mar 2024
Response from GM on 21 Apr 2024
Dear Samaria, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Nick Baker, GM

10/10 Excellent

Ashley, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and smelled amazing when you walked in. Staff was very helpful and the floor we were on was very quiet
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Ashley, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Lance Misner, GM

10/10 Excellent

Tionna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Lorraine

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Hotel needs renovations it’s past outdated and the hallways and room have an odor.
Stayed 4 nights in Mar 2024
Response from GM on 30 Mar 2024
Dear Lorraine, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. I apologize that an odor was detected and that hotel did not meet your expectations. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience. Sincerely, Lance Misner, GM

8/10 Good

Melanise

Liked: Staff & service, property conditions & facilities
Suite was not the cleanest but it was ok. I wish the hotel have done better with cleaning for the price of the suite
Stayed 2 nights in Mar 2024
Response from GM on 29 Mar 2024
Dear Melanise, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for any lapses in cleanliness. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. For this reason, we hope to see you again for a flawless stay. Sincerely, Lance Misner, GM

10/10 Excellent

Damon

It was cool especially the indoor pool was a plus
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Damon, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lance Misner, GM

8/10 Good

Wsaim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general not to bad the only thing we don’t like they give us rooms next to indoor swimming pool too noisy
Stayed 5 nights in Mar 2024
Response from GM on 21 Mar 2024
Dear Wsaim, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your room location experienced noise pollution from the pool. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Lance Misner, GM

8/10 Good

Deshawn, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 20 Mar 2024
Dear Deshawn, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lance Misner, GM

8/10 Good

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed was super comfy. Room was clean. Service from representatives was excellent!
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Guadalupe, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Lance Misner, GM

8/10 Good

Christina, Detroit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking and you have to pay for Internet
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Christina, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lance Misner, GM

10/10 Excellent

Geoffrey

Travelled with family
Liked: Amenities
Staff was very pleasant, and I really appreciated you all having your fitness room open 24hrs!! I’m definitely going to stay here again when I come to Detroit.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Geoffrey, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Lance Misner, GM

8/10 Good

Lawrence, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a very convenient location. Overall, the hotel was in great condition. Hot tub wasn't very hot.
Stayed 1 night in Feb 2024
Response from GM on 12 Mar 2024
Dear Lawrence, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Lance Misner GM

2/10 Terrible

Darnell

Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Dear Darnell, Our mission is to exceed our guests’ expectations, so I apologize that you did not enjoy your time with us. Thank you for your review and we hope to have the opportunity to provide a more pleasurable experience on a return trip to our area. Sincerely, Lance Misner, GM

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy it been here 2x this week.
Stayed 1 night in Mar 2024
Response from GM on 7 Mar 2024
Dear Darius, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Lance Misner GM

10/10 Excellent

Quinisha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear Quinisha, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Lance Misner, GM

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well maintained. The parking garage was under construction and very confusing.
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
Dear Troy, It's great to hear that your stay was pleasant, even though there were a few flaws. Thank you very much for taking the time to share your positive feedback with us and potential travelers. We hope that you will consider returning for an even better experience next time. Best, Lance Misner GM

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They did not clean our room. It was surprising.
Stayed 2 nights in Mar 2024
Response from GM on 3 Mar 2024
Dear Ahmad, Thank you for taking the time to write. We are pleased to offer daily cleaning upon request at your convenience. We look forward to welcoming you again.Sincerely,Lance MisnerGeneral Manager

2/10 Terrible

Vinicya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 3 Mar 2024
Dear Vinicya, Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We hope to welcome you again, as we are committed to delivering a stay that aligns with our high expectations from check-in to check-out. Sincerely, Lance Misner GM

10/10 Excellent

Dwane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am well pleased with my stay.
Stayed 4 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear Dwane, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Lance Misner GM

8/10 Good

kezin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 28 Feb 2024
Dear kezin, Thank you for your time in sharing your kind review, and please visit us again. Best, Lance Misner GM

8/10 Good

Cole

Travelled with family
Disliked: Amenities
The pictures when I booked the room had shown a living area. When I got here, it was just a bed. No couches or living space as the pictures advertised. Very inconvenient and not happy with my stay, considering I spent extra money thinking I’d have a living space/couch area. You need to update your photos of rooms.
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Dear Cole, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. We appreciate your patronage and hope to have the opportunity to impress you on a return visit. Sincerely, Lance Misner GM

8/10 Good

Seneka

Liked: Staff & service
Pool was nasty, needs a cleaning
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Dear Seneka,Thank you for taking the time to review our hotel; it’s great to hear you enjoyed your stay! It was a pleasure to host you; we look forward to welcoming you again upon your return to the area.Best,Lance MisnerGeneral Manager

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place and exceptional customer service.
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Mohamad, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our service exceptional! We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Lance Misner GM