Reception

Reviews of SpringHill Suites by Marriott Detroit Metro Airport Romulus

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jericka

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

6/10 Okay

Judith, Plainwell

Travelled with family
The rooms heater didnt work and there was only 1 extra blanket. In the middle of the night so it wasnt worth contacting the front desk.
Stayed 1 night in Mar 2024

10/10 Excellent

Dana J

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful while booking a room for my family whom were visiting. My teenage granddaughter is autistic and loves to pace and jump. Could be a bad experience for someone if we had a room on upper floors but they were great. Got a ground floor room close to pool. Everyone had a good time no stress over my Maddie's actions when excited. Will be back. Thank you.

8/10 Good

ida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel is very decent compared to the other ones around there. Staff is amazing.
Stayed 3 nights in Mar 2024

6/10 Okay

Paula

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Property room dirty. You could hear to much noise from hallway.
Stayed 1 night in Mar 2024

2/10 Terrible

Barnett

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My bed was dirty with black items all over. No sheets for the pull out bed. I called the front desk, they told me to come down and get my own sheets. The toilet was also dirty and needed to be flushed. I went to the pool and the hot tub was closed, l called to make sure it was working before l went. The reason l booked the hotel was for the hot tub. I am a Marriott member, l expected more from the property.
Stayed 1 night in Mar 2024

10/10 Excellent

harry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great for a quick stay before flying out. Shuttle service was excellent. Hot tub didn’t work was the only complaint I had.
Stayed 1 night in Mar 2024

8/10 Good

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Very good everything
Stayed 1 night in Mar 2024

8/10 Good

Nancy

DoNOT like split bathroom
Stayed 1 night in Mar 2024

6/10 Okay

Rupinder

Ok
Stayed 1 night in Feb 2024
Response from Springhill Suites DTW on 27 Feb 2024
Thank you for staying with us! We hope to see you again soon

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Springhill Suites DTW on 27 Mar 2024
We're delighted to see you enjoyed your stay with us. We look forward to welcoming you back when your travels bring you back to our area.

10/10 Excellent

Lizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Promptness
Stayed 1 night in Feb 2024
Response from Springhill Suites DTW on 27 Feb 2024
We're delighted to see you enjoyed your stay! We look forward to welcoming

10/10 Excellent

Renee

Liked: Staff & service, amenities, property conditions & facilities
This is a quiet hotel it has a nice pool unfortunately the hot tub has been down for both our stay in January and February. We thought it would have been fixed.
Stayed 1 night in Feb 2024
Response from Springhill Suites DTW on 27 Feb 2024
Thank you for staying with us! We're sorry there was an issue during both of your stays with the hot tub. While our pool and hot tub are open, there are times we do need to perform maintenance that results in a temporary closure. We're sorry this had a negative impact on your stay. We truly hope to have the opportunity of welcoming you back when your travels bring you back to our area

8/10 Good

Sheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations were great - spacious
Stayed 1 night in Feb 2024
Response from Springhill Suites DTW on 27 Feb 2024
Thank you for your kind review, we're happy to hear you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

David, Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Nice facility. Reliable coach to the airport. Would stay here again.
Stayed 1 night in Jan 2024
Response from Springhill Suites DTW on 27 Feb 2024
Thank you for staying with us at the SpringHill Suites DTW. We're delighted to hear you enjoyed our 24/7 airport shuttle. We look forward to welcoming you back when your travels bring you back to our area!

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the airport. Lady at the counter fir checkin was very nice.
Stayed 1 night in Jan 2024
Response from Pam on 29 Jan 2024
Dear Ken, Thank-you very much for your business and for taking the time to write such a great revie of our hotel. Our front desk staff are really excellent and I'm glad you got to experience great customer service. I hope you come back and visit soon.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam on 28 Jan 2024
Thank-you for your business and thank-you for the good review. If you would ever like to give more feedback, we would love to hear from you. We would like to know what we can improve so the next time we earn a 5 from you. Take care.

6/10 Okay

Brenda

Liked: Staff & service
Size of the room. Couch was stained and bed needed a new matress.
Response from Pam on 28 Jan 2024
Thank-you for your business. I'm sorry things were not as good as you would have liked. We will be getting new couches soon. I hope you consider staying with us again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for quick sleep and parking prior to and during trip.
Stayed 1 night in Jan 2024
Response from Pam on 17 Jan 2024
Thank-you very much for doing a review and giving us such a great score. Reviews mean a lot and we read every one of them. Whenever you stay with us, if you need anything at all, please be sure to let us know. We always want you to have a great stay. Take care.

10/10 Excellent

Lakiesha

Stayed 1 night in Jan 2024
Response from Pam on 18 Jan 2024
Thank-you very much for giving our hotel such a great review. We really appreciate it and we appreciate your business. Whenever you stay with us, please let us know if you need anything at all. Take care.

8/10 Good

Adrian

Stayed 2 nights in Jan 2024
Response from Pam on 18 Jan 2024
Thank-you Adrian, for giving our property a good review of your last stay. Whenever I see a score of 4, I always want to know, how could we make it a 5 in the future? If you would like to give us any additional feedback, we would certainly appreciate it. Take care and I hope you stay with us again, soo.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam on 17 Jan 2024
Thank-you very much for reviewing our hotel. I hope your stay was good and if you ever want to share more feedback, we would love to hear from you. Whenever you stay with us, if you need anything at all, please be sure to ask. We always want you to have a great stay. Take care

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pam on 16 Jan 2024
Thank-you very much Matthew for giving our hotel such a great review. We know we are not perfect but our staff genuinely care about our customers and I think that shows. Thank-you again and if you ever need anything during a stay here, please be sure to let us know.

8/10 Good

Dwightnette

Stayed 7 nights in Jan 2024
Response from Pam on 15 Jan 2024
Thank-you for reviewing our hotel. Sometimes the graphs on reviews don't tell us what we really need to know. For instance, what did you enjoy? What should we improve so that the next time instead of an 8 we garner a 10? We would love to get more specific feedback from you if you have a minute. Regardless, we appreciate your business and we look forward to you staying with us again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pam on 10 Jan 2024
Dear Amy, Thank-you for giving our hotel an outstanding review. We read every review and look for ways we can continuously improve. If you ever need anything during your stays with us, please just let us know. We appreciate your business.

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was big and clean. We picked that hotel cause it had a jacuzzi but it did not have any heat so we were very dissatisfied
Stayed 1 night in Jan 2024
Response from Pam on 9 Jan 2024
Dear Kimberly, Thank-you for writing a review. I am sorry the hot tub was down when you were here; we waited a long time for the parts and it was fixed just last Friday. I sincerely apologize and I hope you give us another chance in the future.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Could be better
Booked this hotel because of the breakfast and the pool and hot tub. Breakfast was good. Nice selection. Hot tub was broken the entire trip and the pool was cold. Beds are way too soft and not comfortable. Pull out bed was not comfortable so my son chose to just sleep on the couch as is. Our room was spacious. Shower was terrible. Pressure wasn't great, and it never got hot. It was warm to luke warm. When we mentioned it to the front desk, they said the pilots take showers between 9&11, so take a shower before or after those times. We took showers at all times of the day and night and it was never any better. The frosted glass on the bathroom doors is a terrible design. Anytime someone uses the bathroom at night, it lights up the entire room. Location was good Lefty's in front of the hotel has good food. All the staff at the hotel was wonderful.
Stayed 6 nights in Dec 2023
Response from Pam on 9 Jan 2024
Dear Thomas, I sincerely apoligize that your stay wasn't as good as you had hoped. We waited a long time to get the parts for the hot tub and it was finally working as of last Friday. The shower/pilot note I had never heard before and we certainly don't restrict the hours people can take a shower based on other guests. I am very sorry for that, too. I truly hope you give us another chance to wow you in the future. Take care.

10/10 Excellent

Tracy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Pam on 9 Jan 2024
Thank-you for giving our hotel such an outstanding review. Reviews like this really help our staff to stay positive as they encourage everyone to keep doing their best. I will make sure to share this with everyone. Take care and I hope we see you again soon.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pam on 9 Jan 2024
Thank-you very much for giving our hotel such a great review. My staff and I really appreciate it. If you ever stay with us and things aren't the way you need them to be, please let us know so we can fix whatever is wrong and you can enjoy the rest of your stay. Take care and I hope we see you soon.

10/10 Excellent

Maria, Harrison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pam on 5 Jan 2024
Thank-you so much for giving our property a great review! The whole staff really appreciates getting this encouragement. Whenever you stay with us, please be sure to let us know if you need anything at all.

10/10 Excellent

T Marie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a great visit. Love the layout very quiet and comfy
Stayed 1 night in Dec 2023
Response from Pam on 31 Dec 2023
Thank-you for taking the time to do a review and for being so complimentary. My staff and I really appreciate it. We look forward to you returning very soon. In the meantime, Happy New Year!

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
One reading light not working, body soap container empty. When i informed cleaning lady her reply was "you have to tell the front desk". Water supply to the machine on the third floor was not connected. Breakfast bar very adequate with good variety of food.
Stayed 3 nights in Dec 2023
Response from Pam on 31 Dec 2023
Thank-you for reviewing our property. I am very sorry for the response you got from the cleaning person as it wasn't appropriate, I am making sure the housekeeping manager is aware of this as well. I hope you give our hotel another opportunity to wow you. In the meantime, Happy New Year!

8/10 Good

Thameemul Ansari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The stay was quite and Parking was easy and convenient. Location was great. Only issue I had is in the room provided the sliding rest room door was very hard to open and close. I need to help kids every time they need to go in and come out and bit annoying.
Stayed 1 night in Dec 2023
Response from Pam on 28 Dec 2023
Thank-you very much for taking the time to do a review and for giving our hotel a good mark. This is the first complaint I've gotten about the sliding door and I will check it out right away. I am sorry for the inconvenience. Happy New Year!

8/10 Good

Katherine

Stayed 1 night in Dec 2023
Response from Pam on 28 Dec 2023
Thank-you very much for giving us a good review. My staff and I really appreciate it. If you get a chance to offer even more feedback, what could our staff here do to move this from a score of 4 to a score of ? We are always looking for ways we can improve. Happy New Year!

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam on 28 Dec 2023
Thank-you so much for giving us such a great review. My staff and I really appreciate it. I hope you consider staying with us again in the near future. Happy New Year!

6/10 Okay

Monet

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and staff was prompt and professional. Father from the airport than I expected and the wait for a shuttle was longer than promised.
Stayed 1 night in Dec 2023
Response from Pam on 21 Dec 2023
Thank-you for responding and doing a review. I am glad you liked our facility and staff. I am sorry you thought the shuttle took longer that you expected. I will tell you we don't usually get that complaint and I'm sorry it happend to you. I hope you have a wonderful holiday season.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big room, excellent water pressure (best showerr head ever), comfy bed! Watch the SHARP door handles -caught or coats and ripped both of our down coats; had to throw one away :( Despite sacrificing our coats we will stay again!
Stayed 1 night in Dec 2023
Response from Pam on 19 Dec 2023
Dear Kristen. Thank-you for giving our hotel a good review despite having issues with the door handles. This isn't an issue we are familiar with so if you get a chance can you call us and tell us enough about yourself so we can identify the room number? I just don't want to see this happen to anyone else. Thank-you

10/10 Excellent

Guotao, Chandler

Stayed 1 night in Dec 2023
Response from Pam on 21 Dec 2023
Thank-you very much for taking the time to write a review and then for being so complimentary. We pay a lot of attention to reviews and it's so nice to see that you were very happy with your stay. If you ever need anything during your stays with us, please be sure to ask. We always want you to walk away happy. I hope you and your family have a wonderful holiday season.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The stay fly park deal (using Airlines Parking) is convenient and great value
Stayed 1 night in Dec 2023
Response from Pam on 18 Dec 2023
Thank-you very much for reviewing our property. I am very glad you mentioned that Park & Fly is a great deal and you are right. I appreciate you saying something in this review. Remember, if you stay with us again, please be sure to let us know if you need anything at all. Happy Holidays.

8/10 Good

TOMOHIRO

Stayed 2 nights in Dec 2023
Response from Pam on 18 Dec 2023
Thank-you for reviewing our property. When you stayed with us, did you have any issues at all? In the future, what can we do to improve your overall satisfaction with our property?

8/10 Good

Houssam

Stayed 1 night in Dec 2023
Response from Pam on 28 Dec 2023
Thank-you very much for giving us a good review. My staff and I really appreciate it. What could we do for you when you stay in the future, to turn this score of 4 to a score of 5? We would really love your feedback. In the meantime, Happy New Year!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from pam on 5 Dec 2023
Thank-you for writing such a positive review. It is really important to all of us that we provide great service so whenever you stay with us, please be sure to let us know if you need anything at all. Happy Holidays

2/10 Terrible

Khadijah

Stayed 1 night in Dec 2023
Response from Pam on 5 Dec 2023
It appears you didn't have a great experience when you stayed with us. Can you give us a little more feedback about what happened? Also, if something didn't go right, did you say anything to the staff when you were here so they could try to fix the problem? We always want our customers to have a great stay.

10/10 Excellent

Jaychone

Stayed 1 night in Nov 2023
Response from Pam on 5 Dec 2023
Thank-you so much for taking the time to write a review and for being so complimentary. Our staff really appreciates it. Whenever you stay with us, if you need anything at all, please let us know. We want to be sure you always have a great stay.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in a highly populated area and very friendly, helpful staff. Size and layout of room was great! Didn’t like the frosted bathroom doors. Too much light for the late bathroom usages.
Stayed 3 nights in Nov 2023
Response from Pam on 1 Dec 2023
Thank-you so much for giving us such a great rating. These mean a lot to us! I am sorry that we can't do anything about the building structure or layout. What we can do though is provide a clean and safe environment. Our rates with parking are really great deals, too. Thank-you again and Happy Holidays.

6/10 Okay

ROCKY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The ceiling fans didn't work faucet sprained on the counter n was hard to control the heat
Stayed 1 night in Nov 2023
Response from Pam on 24 Nov 2023
Thank-you for staying with us. We really appreciate your business and I'm sorry your experience wasn't stellar. Did you report any problems to our front desk so we could either fix them or move you? We always want you to have a good experience whenever you stay with us. I hope you have a very happy holiday season.

10/10 Excellent

Shannon

Very nice and easy to stay and fly.
Stayed 1 night in Nov 2023
Response from Pam on 22 Nov 2023
Thank-you very much for taking the time to do a review and for being so complimentary. The staff and I really appreciate it. If you ever have an issue when you stay with us, please be sure to let us know so we can try to get it resolved and you have a great stay. I appreciate your business.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room doors are So Loud, even When closed gently…….people leaving Adjacent rooms all night kept me awake
Stayed 1 night in Nov 2023
Response from Pam on 22 Nov 2023
I am sorry you the room doors were loud. Although its not something I notice, I'm smart enough to know the real hotel experts are the people that stay with us! I will certainly refer this to maintenance.