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Reviews of Hawthorn Suites By Wyndham Troy, MI

2 out of 5
Hawthorn Suites By Wyndham Troy, MI
2600 Livernois Rd, Troy, MI

Reviews

6.8
Rating 10 - Excellent. 247 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 105 out of 1001 reviews" "
Rating 2 - Terrible. 180 out of 1001 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Mahalia

Good
Stayed 1 night in Dec 2020

2/10 Terrible

Miranda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HOTEL IS PERMANENTLY CLOSED Not sure how Expedia let me book a closed down hotel. Imagine pulling up to a hotel to have your kickback for your bday to find out it’s permanently closed. I had to scramble to find a hotel at the last min
Stayed 1 night in Dec 2021

2/10 Terrible

Allys

Stayed 2 nights in Nov 2021

10/10 Excellent

Terrence

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2021

2/10 Terrible

Ronisha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible I would not recommend
Was giving room that was dirty no one had cleaned it brought the attention to the front desk she gave me another room same i seen maybe 4-5 rooms before I was able to say ok this room is decent. I’ve asked to speak with a manager or have manager call me nothing this was Friday today is Monday and still haven’t heard anything from management
Stayed 2 nights in Nov 2021

4/10 Poor

Linda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Paris

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Dinesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and dusty . Doors are broken .room is not cleaned .
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
The room was very clean. However,
Stayed 1 night in Nov 2021

2/10 Terrible

Leon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst property ever
The worst hotel I have ever stayed in. Filthy rooms and property. The first room was dirty and had cobwebs everywhere. I should have stayed in that room. Second room was even worse! Dirt etc on the walls, flys and gnats flying everywhere, broken TV where someone had smashed it and did not fix it and said they could not replace it. I had to clean the room by myself as the maid service said they didn’t have cleaning supplies. I had no where else to go so spent the night there. Unbelievably noisy with people and cars in the parking lot and the neighbor started playing loud music at 4am when they got home.
Stayed 10 nights in Oct 2021

2/10 Terrible

Juhan

Stayed 1 night in Oct 2021

8/10 Good

William

Travelled with family
Liked: Staff & service
The king size bed was wonderful and the shower was great.
Stayed 2 nights in Oct 2021

4/10 Poor

Pradnya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Ovvarshia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Yetchyun, Lincroft

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen does not have pots and pans. Limited towels, plates, cups and utensils. Has coffee pot but do not provide coffee. No tissue box available, some lights are not working. Lobby sign says including breakfast, but there was none. Do not recommend.
Stayed 1 night in Oct 2021

4/10 Poor

Erika

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff was friemdly, the accommodations were subpar. I booked a penthouse suite and more things were wrong than right. The handrails, fans,showerbars, lights in the room were all broken. There were no sheets for the sofa bed and the sheets that were on the downstairs king bed had blood on them. The bathroom floors upstairs were filthy. The door for where the furnace was was dusty. The fride had old butter in it. The floors were sticky. Just gross. For the amount I paid and the deposits they ask for you'd think the place would have been better taken care of. Ill be sendimg my complants to corporate also.
Stayed 1 night in Oct 2021

2/10 Terrible

Dishmon, Detroit

Stayed 1 night in Oct 2021

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a sign this is it!!! Don’t book! I will be calling corporate!!! Ill start by saying i made reservations more than a week before and i got a call the day of check in that they made a mistake and overbooked and have to cancel my 2 days… (wasn’t my fault) and they did nothing to accommodate me on this special weekend. So they cancelled 3 hours before check in. I had to find another hotel in 3 hours on a special weekend where everything was booked!! I decided to call around 6pm after check in to see they had any available rooms.. and what a surprise they did. The receptionist Onyeee said come on in and she’ll take care of us. Arrived. i will say she did everything to try to help us out. But still not enough. So come to find. They had plenty of rooms. The first room we went to
Stayed 2 nights in Oct 2021

6/10 Okay

Betty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty never again
The towels was nasty no face towels lucky we bring r owe bugs, sheets stinks as u see in the freezer ice everywhere sinks plug up. Stay there b4 it wasn’t like that but never again just nasty
Stayed 1 night in Oct 2021

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly better than a crack house, but not much
I have no clue how this hotel is a "By Wyndham" hotel. It is an old apartment complex converted into a hotel. The room conditions are best described as "Sticky". Plus they charged my credit card twice for the stay and the hotel manager never returned my call about the charge. DO NOT stay here!!
Stayed 2 nights in Oct 2021

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Should NOT be on hotels.com or any other
Would not stay, found another hotel.
Stayed 1 night in Oct 2021

2/10 Terrible

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Disgusting place
Stayed 3 nights in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was very dirty, didnt look clean at all
Stayed 1 night in Sep 2021

4/10 Poor

Mariah

Liked: Staff & service
Disliked: Cleanliness
There was a cigarette burn in my bed when I got there, the shower didn’t drain, the “AC” pumped out hot, wet air and it was basically a sauna. I had to open the siding door all night which felt unsafe considering every light outside my room was not working so it was pitch black. I reserved two nights and only stayed one because it was so bad.
Stayed 2 nights in Sep 2021

4/10 Poor

Steven

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that I was upgraded to a two bedroom unit.
Stayed 4 nights in Sep 2021

2/10 Terrible

sandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the dirtiest most run down hotel I’ve come across. Broken glass in parking lot. People crammed in one room living with lots of dogs. Hotel doors had paint peeling. First room ac was broken. Second room had black hair stuck to sheets when I pulled back the blanket. Pillows were so old they were no longer rectangular but lumpy squares.
Stayed 1 night in Sep 2021

2/10 Terrible

arthur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied disaster.
First was sent to a "room" after some confusion between front desk personnel. Neither was dressed professionally and gentlemen in tee shirt was told he was reading wrong numbers for my credit card and "this is why i have to call people in the morning about their card" I came back to front desk as neither key i was given worked. When i returned to check in lobby to say the cards didnt work. I was greeted with disbelieve that my room keys didn’t work. Returned to assigned room where i was greeted by a guest who said they had the room for the next several days. Return to lobby given a new room in a different building. Room had mold on utility closet and bathroom was filthy. This is not a suites hotel as advertised but apears to be full time housing with occasional overnight rentals. I checked out and did not stay here was informed i would still be charged as no refund policy.
Stayed 1 night in Sep 2021

2/10 Terrible

Kourtney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Amelia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here!!!
The photos of this property must’ve been taken YEARS ago because it no longer looks like the photos. The hotel was filthy. I found a previous guests clothing in a chair. Spiders in the room. Dust and dirt everywhere. Couch was stained and had holes in it from cigarette burns. The carpets were so filthy my feet turned black from walking around shoeless and I have athletes foot now.
Stayed 3 nights in Sep 2021

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many years ago a friend booked this hotel, and I remember liking it enough to book again. On this trip, however, this place was both disgusting and worrisome. I had to take pictures of how I left it (cleaner than how I found it) for fear this place will try to run a game on the deposit. Any and all amenities promised were unavailable from a hot breakfast to any food at all. The internet was "free" but nonexistent as the LAN network was available sometimes, but connection to the internet was so intermittent I could not even get to http://example.org more than once within a half hour. I even had to bring my own toilet paper as I found out an hour into staying there. The phones would ring every few minutes from Midnight to some unknown time. It is unknown because after alerting the staff (with their short attitudes and uninterested demeanor) I was informed it "just happens." This prompted me to leave the disgusting phone off the receiver and move on at about 4 A.M. The "non smoking ($200 fine)" room reeked of smoke and was filled with other people's hair. The room looked as if a vacuum hadn't even touched it for the last five visitors with the variety of hair found throughout from the kitchen to the carpet to the bathroom. This and many more finer points of staff interaction have prompted me to write both a review here and contact Wyndham separately. If I am able to request a refund I will be doing so at the earliest opportunity. This place disturbs me.
Stayed 2 nights in Sep 2021

4/10 Poor

Jim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Hawthorn before, not this one but others. Great concept. Extra room, a kitchen so you don't have to eat out....this one was not that place of previous properties. I'm sure there is a customer for this property (all I will say) but don't go with high expectations. If price is your driver, this is a good choice. (all I will say). Not even sure how to describe it other than to say, think twice. .
Stayed 1 night in Aug 2021

4/10 Poor

LaTonya

Disliked: Cleanliness, property conditions & facilities
Disappointed
Multiple big black spiders inside the room, the bathroom door had been kicked in, the frame around the door was busted up, the air conditioner didn’t cool the room down the thermostat was set at 49 degrees, I was afraid to go to sleep, fear of a spider might crawl on me, sleep with the lights on.
Stayed 1 night in Sep 2021

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Barbara

Disliked: Staff & service
Stayer beware
Sent us to someone else room for starters. Disorganized and what rooms where available and not. The staff was not professional dressed and presented themselves poorly. The room its self tired and sofa stained up. Great mattress! Sorry pillows.
Stayed 1 night in Sep 2021

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was filthy.
Stayed 2 nights in Sep 2021

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Could have been cleaner. We stayed 2 nights bed was not changed nor did we receive fresh towels
Stayed 2 nights in Sep 2021

2/10 Terrible

Glenn

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Looks like back in the day it was a very fine establishment. Now it is just a poorly maintained long term motel/apartment complex.
Stayed 2 nights in Aug 2021

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was dirty and run down
Stayed 1 night in Aug 2021

2/10 Terrible

Bethaniy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not clean or sanitize rooms.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2021

2/10 Terrible

Alissa

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2021

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff!
When we first got here we were put in a room with no a/c , went to front desk and they moved us with no hesitation! Overall are stay was pretty good!
Stayed 1 night in Aug 2021

2/10 Terrible

Ronald

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely disgusting facility. People are living here and looks like section 8 housing. Front desk guy literally walked out and quit during my check in. I was charged for 3 rooms that didn’t get used and no one at front desk after the employee walked out to help me
Stayed 1 night in Aug 2021

2/10 Terrible

Samuel S

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Cable or Internet
Stayed 4 nights in Aug 2021

2/10 Terrible

Roy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
I asked for a non smoking room, the room I ended up with smelled like an ashtray. Called the front desk and they brought us a can of air freshener to spray instead of putting us in a non smoking room. In addition, I asked for a handicap accessible room since I was having surgery the next day and had the room booked for a couple of days to recoup. The hotel placed me on the second floor where you have to climb steps as there wasn’t an elevator and it was not handicap accessible.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stay overall was good. Staff were friendly and helpful and the room was in good condition and was nice and cool. The only complaints that I have is that the pillows were terrible. They should have been thrown and switched before we came and I'm sure housekeeping noticed. The other thing is this property requires a $200 dollar deposit which is a bit above average for incidental cost.
Stayed 1 night in Jul 2021

2/10 Terrible

Varun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Ronnie

Stayed 1 night in Jul 2021