Property amenity

Reviews of Extended Stay America Select Suites Detroit Warren

2.5 out of 5
Extended Stay America Select Suites Detroit Warren
30125 N Civic Center Dr, Warren, MI

Reviews

6.4
Rating 10 - Excellent. 63 out of 264 reviews" "
Rating 8 - Good. 52 out of 264 reviews" "
Rating 6 - Okay. 58 out of 264 reviews" "
Rating 4 - Poor. 38 out of 264 reviews" "
Rating 2 - Terrible. 53 out of 264 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Pete

Stayed 1 night in Mar 2024

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

8/10 Good

Tamika

At the other property they give dishes.. They also switch the dirty towels out for clean ones.
Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Tamika, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back shortly to provide you with an even better experience.Sincerely,Hotel Management

10/10 Excellent

Tamika

Stayed 1 night in Dec 2023

4/10 Poor

Tiffany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sherene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable staff definitely friendly and very helpful
Stayed 1 night in Dec 2023

2/10 Terrible

Anthony

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in and the front desk was closed and locked up. Took 10 minutes to get someone to get my room keys. The lobby smelled like Marijuana. Got to the room and the bed has stains all over it. There was a used condom, trash, and a toy under the bed. There was pubic hair on the toilet. And food all over the cabinets. Worst hotel I've ever been too.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 19 Dec 2023
Dear Anthony, We're grateful for your feedback following your stay. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival and deeply regret that the room we provided did not meet your expectations in terms of cleanliness. Rest assured that we are taking steps to rectify the situation and prevent similar occurrences in the future. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Management

2/10 Terrible

Natalie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable terrific
The room was nasty, we slept in our clothes in the chair, the refrigerator was nasty, the shower had hair from last customers, and the let out bed was full of piss and bloody stains with a strong smell
Stayed 2 nights in Nov 2023
Response from Hotel Management on 16 Dec 2023
Dear Natalie, Thank you for taking the time to provide feedback on your recent stay with us. We are sorry you were disappointed with the issues you encountered in your room, and we apologize for not meeting your expectations. We understand how important it is to provide fresh and clean accommodations and will follow up with our housekeeping staff to ensure that each room is flawlessly prepared for our guests. We value your patronage and thank you for choosing our hotel. We hope to serve you better on your next visit.Sincerely,Hotel Management

2/10 Terrible

Pete

Stayed 1 night in Dec 2023

10/10 Excellent

Sherene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable staff very nice and it was really enjoyable
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Dear Sherene, Thank you for the excellent review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our comfortable accommodations. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Kimberly

Stayed 1 night in Dec 2023

8/10 Good

LaKamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was nice. The size of the room was exceptional.
Stayed 1 night in Nov 2023

2/10 Terrible

Lakiesha

Disliked: Cleanliness, property conditions & facilities
This property had roaches and called customer service and the manager she only gave me back $42 i paid$188 for two nights. The stove wasn't properly i told the guy at the desk and he said there was no other rooom i can to .
Stayed 2 nights in Nov 2023
Response from Hotel Management on 29 Nov 2023
Dear Lakiesha, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. This falls short of our service standards, and we're addressing this matter with our team to ensure it doesn't happen again. Please reach out to us if you have further queries. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet area-was a pleasant stay. i would of liked a place to put the room card when i checked out before the day clerk came on duty.
Stayed 1 night in Nov 2023
Response from Hotel Management on 16 Nov 2023
Dear roger, Thank you for posting such kind comments about Extended Stay Americal, especially our attentive staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Our team will be pleased to know they had a significant role in making your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

2/10 Terrible

Larry

Property never received reservations so therefore, I never was able to book a room because of no availability and no reservations found even it with confirmation numbers.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Larry, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

4/10 Poor

winston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

King

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has went down hill TERRIBLY over the years. Whomever the manager on site or in the district is should be ashamed. I stayed in room 313 and if I weren’t so exhausted during checkin I would’ve noticed how unkept and filthy the bed area, kitchen and bathroom was. It’s obvious that they don’t clean thoroughly or check the rooms properly after guest checkout. They should be ashamed and this hotel needs to shut its doors or not charge more than $30.00 a night to stay. I’m very upset that I spent money to stay here this time!
Stayed 2 nights in Nov 2023
Response from Hotel Management on 10 Nov 2023
Dear King, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

2/10 Terrible

Dominique

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

DaMar

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad service
Service was horrible, noone was ever at the desk pask 4:00pm.... someone other customer had access to oir room and walk in on my family.....
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Dear DaMar, Thank you for your feedback. We always aim to provide exceptional hospitality to our guests, so we are sorry that we fell short of your expectations on this occasion. Rest assured, we have addressed your concerns with our team to ensure that such incidents do not occur in the future. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Bernard

Stayed 5 nights in Aug 2023

6/10 Okay

Katie

Disliked: Staff & service, room comfort
Stayed 4 nights in Aug 2023

2/10 Terrible

Julius

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Hotel
Hotel was dirty and loud, but the Hotel manager was very nice and accommodating, they refunded me back, after I checked out earlier, I could not sleep guest upstairs above me sounded like they had kids that were gonna come through the floor, people in the back of the hotel outside my window were loud 3am in the morning.
Stayed 8 nights in Aug 2023
Response from Hotel Management on 27 Aug 2023
Dear Julius, Thank you for taking the time to review our hotel. We strive to ensure our guests have a relaxing, clean, and comfortable stay with us; therefore, we are sorry this was not your experience. Your feedback is valuable to us, and we have taken steps to enhance our service to ensure we can better serve our guests. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincerely,Hotel Management

6/10 Okay

Michael

Stayed 1 night in Aug 2023

2/10 Terrible

DaVondra, Lansing

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotels my hotel and i stayed at. A housekeeper just got done cleaning our room and my husband told her thank you so much, the housekeeper said nothing back.. When we entered the room the counter top was still dirty with dried up spilled drink and crumbs on the floor in the kitchen and multiple strand of hair on the sheets.. Also front desk was rude when i asked we could extend our stay for an hour and she said no you can not. Literally extend your stay is the name of the hotel!! Please do yourself a favor and stay at the other hotels thats in walking distance from this dump.
Stayed 1 night in Aug 2023
Response from Hotel Management on 14 Aug 2023
Dear DaVondra, Thank you for choosing us and for posting your comments. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We also regret any unsatisfactory behavior exhibited by our staff towards you. Your comments will be shared with our team to prevent such incidents as we advance. It was our pleasure to accommodate you, and we hope you will give us another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

6/10 Okay

Diana

Travelled with family
Disliked: Cleanliness
Upon arrival the receptionist was friendly, he made us feel welcomed. The next day not so much. My room was supposed to have a double sofa bed but unfortunately it had a recliner. It was uncomfortable to sleep on to say the least. We called the office the next day and they brought a fold up bed but that was actually worse than the recliner. Not comfortable at all, felt all the springs and the mattress was so thin. We were considering staying an extra night but due to the sleeping situation we decided to check out on our scheduled day.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 11 Aug 2023
Dear Diana, Thank you so much for your recent stay with us. We are glad your check-in experience was positive, and you felt welcomed. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room was not very comfortable. We are sorry for the inconvenience this caused. Thank you for bringing this to our attention; we will look into this. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Michele

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty towels, extra hidden costs, not a good
This stay was awful. The towels were dirty, and when we asked for additional towels and the sheets for the pull out bed we were charged $1.25. The towels had stains on them and the room was overall dirty. The gym equipment were broken, and when my husband went out for a morning jog, he could not get back in from the side door access as the key access did not work; and had to come through the front door. We were not happy with our stay and had to cancel the 2nd night and find a new place. Hotels.com did give us a discount BUT we are STILL waiting for our refund for the second night that was cancelled due to the conditions. DO NOT STAY HERE.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 4 Aug 2023
Dear Michele, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we sincerely apologize for any inconvenience caused due to the maintenance issues in your suite and that you left sooner than expected. Please know that any withholding amount is transferred by check, and it usually takes a few business days for your bank to process. We also would like to suggest you reach out to us directly at the hotel for more details. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

6/10 Okay

Eboni

Stayed 5 nights in Jul 2023

10/10 Excellent

Sheldon

Stayed 2 nights in Jul 2023

2/10 Terrible

Gena

Travelled with family
Disliked: Cleanliness
There was a loose dog that had to be picked up right when we arrived our room beds had multiple pieces of hair in them and one bed had stained sheets so we had them switched out. At night there was a ton of adults screaming at each other. We did not stay a single night.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 18 Jul 2023
Dear Gena, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

2/10 Terrible

Cecelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, people was yelling in the hallways and standing around the hallway felt unsafe. rooms wasn't clean
Stayed 1 night in Jul 2023
Response from Hotel Management on 18 Jul 2023
Dear Cecelia, Thank you for being our guest and reviewing our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean and well-maintained room, and we're sorry for not being able to make that happen for you. We also apologize for the disruption to your stay caused by the noise disturbance from inconsiderate guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Not good
Stayed 4 nights in Jul 2023
Response from Hotel Management on 16 Jul 2023
Dear Rene, Thank you for choosing us. We are sorry for your experience. Our team is working attentively to the guest's needs, but we must check what went wrong in your case so that this does not happen with other guests, as we want our guests to have a better experience. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

2/10 Terrible

Corintia

Stayed 3 nights in Jun 2023

2/10 Terrible

Tori

Stayed 1 night in Jun 2023

10/10 Excellent

Tiffany

Stayed 1 night in Jun 2023

6/10 Okay

Asha

Stayed 1 night in Jun 2023

4/10 Poor

Pamela, Canton

Stayed 1 night in Jun 2023

6/10 Okay

Brittney

Liked: Staff & service
Someone broke in my car
Stayed 2 nights in May 2023
Response from Hotel Management on 1 Jun 2023
Dear Brittney, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

6/10 Okay

Breanna

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Try harder
They need to actually fix things in the hotel, instead of patching things up or using cheap materials.
Stayed 2 nights in May 2023
Response from Hotel Management on 16 May 2023
Dear Guest, Thank you for taking the time to provide us with your feedback. Please accept our apologies for any inconvenience caused. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your great feedback. We look forward to your next visit.Sincerely,Hotel Management

2/10 Terrible

Courtney

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Cherish

Travelled with family
Stayed 17 nights in Mar 2023

10/10 Excellent

Daniel

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Misleading for daily travelers - inconvenient
Not a place for a one night stay. Offered coffee, oatmeal and a breakfast bar for the morning breakfast and no seating for dining. Bed actually squeaked every time there was movement. Thankful for the recliner chair provided to the room which was more comfortable for sleeping than the bed. No dishes or utensils provided in the kitchen like most extended stay hotels. When asked where the ice machine was the attendant replied "that's why we provide ice trays". No way to get ice to freeze in time to enjoy a drink. No coffee pot provided to room and when asked for one they said they didn't have any more available. If you stay here, bring your camping gear and stop by the nearby Walmart for supplies.
Stayed 1 night in Mar 2023
Response from Hotel Management on 5 Mar 2023
Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

angelita

Stayed 1 night in Feb 2023

6/10 Okay

Steven

Disliked: Cleanliness
Worst extended stay ever
There was no dishes Maids don’t wanna come n clean They lack towels And bed spreading you literally gotta wait for your to be cleaned there are no extras. have to request for a cleaning of the room the day befor If you request for a clean up the day, they will tell you that they will not have time to clean your room. Overall everything in this hotel one through 10 I’ll give it to six
Stayed 7 nights in Feb 2023
Response from Hotel Management on 23 Feb 2023
Dear Steven, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

4/10 Poor

Tammie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the dirtiest properties I have ever stayed at. If there had been any thing else in the area I would have left. Our room smelled like it was a marijuana grow room. Good thing there was a walmart right down the road so I could get some sanitizer/deodorizer. There was dried toothpaste in the bathroom sink and dirt in every corner of the floor. The walls were extremely thin and I could hear our neighbors talking when I was in bed. I will definitly never stay there again.
Response from Hotel Management on 5 Jan 2023
Dear Tammie, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for the noise issue, and we regret not being able to resolve this for you. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Cleanliness ok. NoMicrowave in one kitchenette or pots and pans . One suite had a terrible odor that wouldn't go away. Not sure if we would stay there again.
Stayed 6 nights in Dec 2022
Response from Hotel Management on 29 Dec 2022
Dear Guest, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet your expectations. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help.We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management