Dear Marcia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Angela, We are delighted to hear that you found our team at Extended Stay America to be extremely kind and accommodating. Providing exceptional service to our guests is our top priority, and we are thrilled that we could make your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Tanya, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management

Dear Shaun, We appreciate your positive feedback regarding our staff. Your suggestion about a renovation is noted, and we value your input. Enhancing the guest experience is a priority, and we're continuously exploring ways to improve. Your insights are valuable, and we thank you for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management

Dear Karol, We appreciate you bringing this matter to our attention. Ensuring a comfortable and clean stay is our priority, and we apologize for any inconvenience caused. Please know that we take this seriously, and our team will address the issue. Your feedback is crucial in helping us maintain the highest standards for our guests. Thank you for choosing us, and we hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management

Dear Hugh, We regret that we couldn't give you a better impression from the moment you arrived, and we sincerely apologize for the delay in preparing your room. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Moreover, we are sorry to learn about your experience with our breakfast. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Piyush, Thank you for your positive feedback! We're thrilled to hear that you had a good experience at Extended Stay America. Our team is dedicated to ensuring your satisfaction, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you enjoyed, we'd love to hear more about it.Sincerely,Hotel Management

Dear Latina, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely, Hotel Management

Dear Tina, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely, Hotel Management

Dear Jackie, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

Dear Debra, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Please accept our apologies for the maintenance issues in your room. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jim, Thank you for the feedback. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Destiny, Thank you for reviewing your stay and for the generous words about Extended Stay America. We are glad that you found our hotel to be very clean. However, we hope you will accept our apologies for the inconvenience caused by the noise from neighbors outside. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Maria, Thank you for your review of our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for the inconvenience you encountered in your suite and the frustration this undoubtedly caused. We assure you that we take great care to maintain the highest standards of cleanliness and pest control in all of our suites. However, as a precaution, we will have your room professionally inspected and treated. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. Please reach out to us at the hotel for any further concerns. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Miguel, We're delighted to hear that your stay at Extended Stay America was wonderful. While we currently don't have a pool, we appreciate your feedback and will certainly consider it for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future. Thank you for choosing us for your accommodations.Sincerely,Hotel Management

Dear Jeff, Thank you for the feedback regarding your stay in our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Our pest control provider has serviced the hotel. However, we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Sara, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again and hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Meaghan, Thank you for taking the time to share feedback about your recent stay. We were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. However, we are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action with our housekeeping and pest control service provider. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Kelly, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

Dear IMAS, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to share your feedback. We strive to provide respectful and attentive service to our guests, so we apologize for not meeting your expectations and for the inconvenience caused, and we understand how frustrating this must have been for you. It is strictly prohibited to engage in any illegal activities within or outside of our premises; therefore, we need to learn about your experience. Rest assured that we will thoroughly examine the matter you brought up. Please know we take our guest feedback seriously, and we will ensure that our service levels increase so that our team can provide the care and hospitality you deserve.Sincerely,Hotel Management

Dear Carrie, Thank you for reviewing our hotel. It is glad you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working to improve, as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management