Exterior

Reviews of Detroit Marriott Southfield

3.5 out of 5
Detroit Marriott Southfield
27033 Northwestern Hwy, Southfield, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 538 out of 1004 reviews" "
Rating 8 - Good. 237 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 85 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aundre E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Mar 2024
Response from Guest service manager on 17 Mar 2024
Thank you for staying with us!

2/10 Terrible

Ana

Business traveller
Disliked: Staff & service, property conditions & facilities
Nasty restaurant people
Stayed 1 night in Mar 2024
Response from Donte on 17 Mar 2024
Hi ana, Please contact the hotel directly to discuss with us about your stay.

10/10 Excellent

Janay

Stayed 1 night in Jan 2024
Response from Guest service manager on 14 Mar 2024
thanks for staying with us!

6/10 Okay

Dirk

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

6/10 Okay

Mohammed Hassan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
THE ROOM WAS GOOD AND CLEAN . THE PHONE WAS OUT OF SERVICE AND I WENT TO RECIPTION MY SELF ,ASKING THEM TO REOAIRE IT BUT NO BODY CAME..?? VERY STRANGE THAT SUCH GOOD HOTEL BUT THERE WERE NO ANY DRINKING WATER IN THE ROOM AND BECAUSE THE PHONE WAS OUT SO I WENT MYSELF TO ASK BATTEL OF WATER FROM RECIPTION....!!!!!!!
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.

6/10 Okay

Ebony

Business traveller, Travelled with partner
I’m a a platinum member and the room I was in didn’t make me feel like it.
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

2/10 Terrible

Allison

Travelled with family
They charge you to check in early but make you leave before the time
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

10/10 Excellent

Tiffany, Oak park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is very nice and professional
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

6/10 Okay

Johnny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room had hair and stick stuff on bathroom floor. We were switched to different room when requested.
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff hotel was clean to perfection. That was like a floating cloud will definitely be back.
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

10/10 Excellent

Tiffany, Hazel Park

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and Jillian is awesome she definitely deserves a raise and weekend off.
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

10/10 Excellent

Tiffany, Hazel Park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place
Stayed 1 night in Feb 2024
Response from Jo on 9 Mar 2024
Thank you for staying with us!

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from Sean Hughes on 3 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024
Response from Guest service manager on 20 Mar 2024
Thank you for staying with us!

10/10 Excellent

Shaikh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Jan 2024
Response from Sean Hughes on 3 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

LaKeisha

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sean Hughes on 3 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Quentin

Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on 9 Jan 2024
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Delilah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & safe. Nice staff. Older hotel but the rooms are still nice.
Response from Jo on 9 Mar 2024
Thank you for staying with us!

8/10 Good

Catheia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and comfort bed.Love the light up mirror in bathroom and walk in shower. However I wish I had a microwave in room
Stayed 1 night in Jan 2024
Response from Front Office Manager on 3 Jan 2024
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Makayla

Travelled with family
Stayed 1 night in Dec 2023
Response from Front Office Manager on 28 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Everything is beautiful and the staff is awesome. The heater and hot water are preset. My mom and aunt were cold because I couldn’t adjust the temperature and wanted to take a hot shower.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 19 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

2/10 Terrible

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an absolute circus with guests making noise through the hotel literally all night long until morning. (It seemed like there were two large groups using the hotel that night.) Given the reputation of the Mariott brand, I'm disappointed that staff if not manage the situation. We chose it instead of another similarly rated hotel nearby due to the strength of the brand. I wish we hadn't.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 19 Dec 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Operations leadership team. Your feedback is valuable and is used to simply make us and even our processes better. Thank you for your time.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Keely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast grits were the best a hotel could offer. Made like grandma grits.
Response from Jo on 8 Feb 2024
Hi Keely, Thank you for staying with us!

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location- quiet- good bed
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 18 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Diondre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

2/10 Terrible

Alisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was not the most comfortable, I was not able to get any rest during my stay nor was my partner. The internet connection did not work properly, it was spotty and the connection didn't allow me to connect to the internet. I was unable to complete work on the laptop that I needed to complete.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 14 Dec 2023
Thank you for taking the time to share your experience with us. I apologize that we had shortcomings along the way. I have shared your feedback with the entire team as a way of simply becoming better! Thank you again for taking the time to share your experience with us and we hope we have the opportunity to host and WOW you again!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 14 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

DeAndre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the workout room. I used a treadmill for the first time in my life. I walked off stress and grief in 1 hour. The staff was great even though they didn’t know what I was going through.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 14 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Manager on 14 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Laquisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great . Room was nice and clean . Good quiet area. My only problem was my room was prepaid before arrival and I was charged again for my stay two days later after checking out. I called front desk clerk to try and get it resolved.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 2 Dec 2023
Hello Laquisha,I want to thank you for your feedback and for choosing the Detroit Marriott Southfield. I apologize for any mishap during the check-in or check-out process. We hope to host you again soon.

10/10 Excellent

Jaeleen Jyann

Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed here for thanksgiving week in Detroit and we enjoyed it very much.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 29 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

6/10 Okay

JOE

Travelled with family
Liked: Amenities, property conditions & facilities
i think the staff needs to be more understanding with guest issues .
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Hello Joe, I apologize we did not meet your expectations, but we certainly would love the opportunity to wow you again.

6/10 Okay

Diana

Travelled with family
Liked: Amenities, property conditions & facilities
Property has no guest laundry even thought he website says it does. You need to go to the hotel next door& ask if you can use theirs. Luckily a commercial laundry is located 5 mins away
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Hi Diana, I apologize about the mix-up. We do have a dry cleaning service available. I hope you keep us in mind for all future stays to the Metro Detroit Area!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Hello Brandon thank you for staying with us! We hope to host you again soon.

10/10 Excellent

Bonnie

Stayed 4 nights in Nov 2023
Response from Front Office Manager on 18 Dec 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Siu Lun, Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights. The hotel is in a great condition, clean and provides adequate supplies for the stay. I also want to give a compliment to the staff team on an incident. There were guests talking, arguing and yelling loudly in the hallway at 2:30am for 10-15 mins. The security came shortly after and it settled. Thanks for the quick response.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Thank you for your kind feedback. We appreciate you staying with us and hope we have the opportunity to host you again in the future!

8/10 Good

Sena Subhiyah, Brookfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pillow options was not available. couldn't sleep for the 2 nites we were there.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Hello Sena,Thank you for staying with us and I apologize we did not meet your expectations. I hope that you give us another chance to wow you in the future.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, staff friendly, beds comfortable, dinner good, and breakfast buffet good, love the shower will definitely be back
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Thank you for staying with us. We greatly appreciate you choosing us and welcome you back soon.

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was 82 degrees and the engineer told me it was because “ he turned the boilers on and the ac off”
Stayed 1 night in Nov 2023
Response from Front Office Manager on 13 Nov 2023
Hello Chelsea, I apologize for your experience and am dedicated to following up with our Chief Engineer so that this same issue does not happen again. Thank you for your feedback and for staying with us. We hope you choose to stay with us again in the future.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Front Office Manager on 13 Nov 2023
Thank you, Michael we appreciate your feedback and hope to host you again soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access, clean and friendly staff. It was quiet for sleeping and the beds are very comfortable!
Stayed 1 night in Nov 2023
Response from Front Office Manager on 9 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay I'll most definitely come back
Stayed 1 night in Nov 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't seem like the best area but staff was phenomenal, updated clean rooms.
Response from Front Office Manager on 6 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Kenneth

Stayed 3 nights in Oct 2023
Response from Front Office Manager on 6 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff was extremely friendly and helpful.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2 Nov 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Excellent

Big

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and relaxing stay. The staff was friendly and helpful. This hotel was an absolute pleasure to stay at.
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 26 Oct 2023
Thank you, Big for your great feedback. We look forward to having you again.

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 26 Oct 2023
Ebony, Thank you for your glowing review! We appreciate you staying with us. Please come back to see us again soon!

8/10 Good

Vashti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is Great
Overall nice stay, convenient location, clean.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on 18 Oct 2023
Hello and thank you for your kind feedback! We hope the next time you are in the area you choose us again. :)