This was an awesome place to stay in Detroit. The hotel is absolutely gorgeous and the staff are super friendly. They have 24 hour valet- so we felt like our rental car was safe and had piece of mind. The room/bed is comfortable and was very clean. If you don't want room service every single night they will give you a $5 voucher that can be used at the restaurants on site- but they will still bring you new towels or other amenities that you would need. It paid for my morning coffee :) They also have a service that will deliver New Balance workout clothes and shoes to you for $5- so you can still workout if you are not able to pack your workout shoes and clothes with you. Overall we had a great stay! The only downside was that our neighbors were loud- but that's not the hotels fault!
Hotel was very clean; staff were very polite. There were several times I went to the counter and I had to ask someone walking around if there is anyone at the counter that can help me. But once someone was actually there to help me it was clear that the staff are very helpful. I had a lot of difficulty connecting to the internet; I have a MAC and have been able to connect easily in airports, hotels across the world & I have a degree in information systems management. However, I was only able to connect to your internet after a couple hours of trying & with help from staff; this should be a relatively easy process but it was frustrating. Also, in the restaurant, the staff need more help; they were always walking around helping but they could not help more than ten tables with two servers.....I had to get up overtime to ask for something.....we are all on business and don't have time to wait too long.