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Reviews of La Quinta Inn & Suites by Wyndham Des Moines West Clive

2.5 out of 5
La Quinta Inn & Suites by Wyndham Des Moines West Clive
1390 Nw 118th St, Clive, IA

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 1007 reviews" "
Rating 8 - Good. 334 out of 1007 reviews" "
Rating 6 - Okay. 129 out of 1007 reviews" "
Rating 4 - Poor. 62 out of 1007 reviews" "
Rating 2 - Terrible. 22 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Kristie

Travelled with partner
Liked: Staff & service
Easy access
Stayed 5 nights in Apr 2024

2/10 Terrible

Kenneth, Bennington

Travelled with family
Disliked: Staff & service
I had to cancelled 5 hotel reservations due to a family emergency via Expedia. All other hotela responded and refunded the charges. You did not even respond to Expedia's request and now you think we just did not show up - forfeiting our payment.. We expected beter of La Quinta
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Dear Kenneth, I want to apologize for the inconvenience. Expedia contacted us at around 10:30 PM. My front desk told them to call back tomorrow for a refund, but she could cancel the reservations. As you were aware, when making the reservations, your reservation cancellation policy is non-cancellable and non-refundable.Sincerely,Customer ServiceLa Quinta Inn & Suites

6/10 Okay

Rita

Liked: Staff & service
Stayed 2 nights in May 2024

6/10 Okay

Kory

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yolonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in May 2024

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything concerning my stay was excellent! Solid hotel @ affordable prices.. Dynamite breakfast included…Only knock was the shower head in the bathroom? An upgrade is needed…
Stayed 2 nights in May 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really clean and Tracey at the front desk was wonderfully kind and welcoming.
Stayed 1 night in May 2024

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Christine

Stayed 1 night in May 2024

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated. The bed was comfortable and breakfast was great. The reason I gave a a 4 in a couple areas is service to the rooms were sub par. Even when we asked for something , it took them two days to get us the request after asking a couple times. They will not clean your room unless specifically asked, even with 5 day stay.
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May 2024
Dear Caroline, Thank you for your feedback. Sorry your stay wasn't satisfactory. We've shared this with our staff. We hope to welcome you back soon.

8/10 Good

Schaticqua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I'm looking forward to having you again as a guest.

8/10 Good

DIXIE, Little Rock

Liked: Staff & service, property conditions & facilities
Nothing in particular
Stayed 6 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Dear Dixie, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Dear Alvin, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and we look forward to having you as a guest again.

10/10 Excellent

Cierra

Travelled with family
Liked: Amenities
Check-in was fast and easy the property is nice and clean. The rooms have a bit of wear. All and all a good stay
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Dear Cierra, Thank you for giving us a perfect rating, and I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Dan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern rooms. Comfortable bed. I loved that there was no carpet in our pet friendly room. Staff was friendly and helpful. Large seating area for breakfast with a good selection to choose from. The cappuccino machine impressed my wife. Easy access from the highway with a several restaurants in close proximity.
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Dear Dan, Thank you for your kind words. I am delighted to hear that you had a pleasant stay with us. Please don't hesitate to contact us if you need any assistance in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Stayed 1 night in Apr 2024

6/10 Okay

Maida

Stayed 1 night in Apr 2024

10/10 Excellent

debrah

Liked: Cleanliness, staff & service, property conditions & facilities
clean and bright. very nice area. easy access to highway.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Dear Debrah, Thank you for your positive feedback. I am delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back soon. Please feel free to contact us if you need any assistance.

8/10 Good

Kenneth J.

Business traveller
Liked: Amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Dear Kenneth, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I look forward to having you again as a guest.

6/10 Okay

Brandi

Travelled with family
The room was fine except I asked for more pillows they didn’t have any and the pillows they do have go flat. There were no towels in pool area husband asked they said 15 minutes he went back to ask 20 min later and than was told 45 min so we had to run to our room dripping wet. I asked for more towels was only given 2 when I had 4 people. Pool was freezing and kids there had squirt guns and were spraying me and my three year old in face. Breakfast was good minus the area was hot as could be.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Dear Brandi, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.

10/10 Excellent

Yewmun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Dear Guest, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great staff
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Thank you for choosing our hotel and for taking the time to write a review. We are delighted to hear that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super pleasant!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Dear Timothy, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

10/10 Excellent

Carleen

Loved the breakfast
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Dear Carleen, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Dear Ruben, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
One of the best La Quintas we have visited on multiple cross country drives with our dog.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Dear Robert, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, smells good
Stayed 1 night in Apr 2024
Response from Customer Service on 2 Apr 2024
Thank you for telling us about your experience at La Quinta Inn & Suites by Wyndham Des Moines West Clive. It is always a pleasure to receive positive feedback. I will share your comments with our team, who will be encouraged by your remarks. At La Quinta Inns & Suites, we strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Lemlem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were all nice and i like how they had a very nice seating area and nice pool and hot tub and they are very clean
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Dear Lemlem, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Davy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and orderly. Staff were polite and accommodating. Morning breakfast great with wide variety of choices.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Dear Davy, Thank you for taking the time to review your stay with us. I am happy to hear that our staff made your stay pleasant. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the pool stayed open till 11PM (Sat night)
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Dear Katie, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest.

10/10 Excellent

Debbie

Stayed 1 night in Mar 2024
Response from Customer Service on 29 Apr 2024
Dear Debbie, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and we look forward to having you as a guest again.

10/10 Excellent

Deanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean, and quiet stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Dear Deanna, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights and everything was great! Room was clean, bed was comfortable, breakfast was great, and staff was friendly. We will definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Dear Dan, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and we look forward to having you as a guest again.

6/10 Okay

Ofir

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I'm looking forward to having you again as a guest.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Dear Larry, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I look forward to having you again as a guest.

6/10 Okay

Chey

Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Dear Chey, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and we look forward to having you again as a guest.

4/10 Poor

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t have a rollaway bed as advertised. They don’t have extra pillows and you have to turn in a towel to get a clean towel.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Dear Cassandra, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasn't up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you again in the future.

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very very clean. The continental breakfast was great! Will definitely be back.
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Dear Carmen, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I'm looking forward to having you again as a guest in our hotel

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly renovated rooms, very reasonable prices, good breakfast.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Dear Whitney, Thank you for choosing to stay with us. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Latonjyaline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best expierience here the staff was so nice and the hotel was clean room was clean and it was a quiet stay
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Dear Latonjyaline, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I look forward to having you as a guest again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay. Bed comfortable, clean.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Dear David, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best as possible. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Good

Bryan

Business traveller
Liked: Staff & service, property conditions & facilities
Good quiet night
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Dear Bryan, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Florence

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the second time we have stayed here. It is pet friendly with a $50 deposit.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Dear Florence, I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs as best we can and We hope to welcome you back to the hotel in the near future

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Dear Joel, Thank you for your review and for choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No one should have any second thoughts about staying here.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Dear Robert, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Stacy, Fargo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very nice My room was VERY CMEAN ans spacious. The bed was very comfortable. We have a cat there was no pet fee which was awesome! I definitely would recommend thid hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Dear Stacy,I am glad to hear that you enjoyed your stay with us and that you would recommend us to others. We hope to welcome you back to the hotel soon.