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Reviews of Homewood Suites by Hilton West Des Moines/SW Mall Area

3 out of 5
Homewood Suites by Hilton West Des Moines/SW Mall Area
6620 Stagecoach Dr, West Des Moines, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 250 out of 410 reviews" "
Rating 8 - Good. 98 out of 410 reviews" "
Rating 6 - Okay. 28 out of 410 reviews" "
Rating 4 - Poor. 26 out of 410 reviews" "
Rating 2 - Terrible. 8 out of 410 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Amanda on 7 May 2024
Thank you for the positive review. We hope to see you again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. 7 minutes from the Rec Plex. Pool had a little to much chlorine in the pool would be only complaint.
Response from Amanda on 7 Apr 2024
Thank you for the positive review. We hope to see you again soon.We are sorry to hear about the pool and will definitely look into that.

10/10 Excellent

Ramona

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Amanda on 5 Apr 2024
Thank you for the positive review. We hope to see you again soon.

8/10 Good

callie

Stayed 1 night in Mar 2024
Response from Amanda on 20 Apr 2024
Thank you for the positive review. We hope to see you again soon.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 5 Apr 2024
Thank you for the positive review. We hope to see you again soon.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from Amanda on 5 Apr 2024
Thank you for the positive review. We hope to see you again soon.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness
Noisy. Bathroom tub shower did not drain.
Stayed 1 night in Feb 2024
Response from Amanda on 5 Apr 2024
Sorry to hear that the tub in your bathroom did not drain. I hope your willing to give us another chance if/when your travels bring you back to West Des Moines.

10/10 Excellent

Lyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tyler

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Teresa

Stayed 2 nights in Dec 2023

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel. It is a very nice hotel. Has everything I would look for in a hotel. Shopping and dining right across the street. They also have a good breakfast.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking on Hotels.com
The hotel was nice, however we did book a suite room and did not get it when we checked in. We were also not told that upon arrival so we’re surprised when we got to our room that it was only the one room. We were traveling with our baby and hoped to put her in her own area to sleep. We paid more for this on hotels.com and then the hotel could not accommodate.
Stayed 1 night in Nov 2023

10/10 Excellent

Karra

Travelled with family and small children
Liked: Amenities
We stayed for a football tournament and this hotel was prefect. Several area Available to hang out as a group. Very nice pool and hot tub. Staff was very friendly and professional. Our room was great as well! Very clean!!
Stayed 2 nights in Oct 2023
Response from Christina Guest Service Manager on 31 Oct 2023
Thank you so much for the positive feedback. We are pleased to hear you had a great experience and hope to see you back next time.

8/10 Good

Lee

Travelled with family
Liked: Amenities
We liked the room arrangement & breakfast was good
Stayed 2 nights in Oct 2023
Response from Christina Guest Service Manager on 31 Oct 2023
Thank you for your feedback we look forward to seeing you during your future stays

10/10 Excellent

Julie

Travelled with family
Perfect location for dining and shopping- beautiful property
Stayed 1 night in Sep 2023
Response from Christina Guest Service Manager on 31 Oct 2023
Thank you for your feedback your opinion is very important to us and we look forward to your next visit

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping
Stayed 1 night in Aug 2023
Response from Jolene on 28 Aug 2023
Thank you for your review:) We are happy that you could enjoy are wonderful location as we are so close to shopping, restaurants, and attractions. We hope to see you the next time you are in the area.

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The location was great. It felt safe and convenient. We had everything we needed all around the area.
Stayed 1 night in Aug 2023
Response from Jolene on 23 Aug 2023
Thanks for your great review:) We are so happy that you enjoyed your stay with us and that we could be a part of helping make a great stay.

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not worth the value charged
I was surprised for the cost how inefficient this hotel was, from no room info packets of amenities and times, to cold breakfast and coffee.
Stayed 4 nights in Aug 2023
Response from Jolene on 15 Aug 2023
We are sorry that you did not enjoy your stay with us. We do have information upon request but are not allowed to have paper directories in the rooms anymore, since Covid.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All is good with our room but the shower only has one sliding door. Did not notice until we were all in and done with the pool and ready to take showers. Needless to say we ended up with a small pond after cleaning up 2 children. The pool seems like it has a little algae build up on the bottom and the hot tub says out of commission.
Stayed 1 night in Aug 2023
Response from Christina on 14 Aug 2023
Thank you for your stay with us. I apologize for the inconvenience with the shower doors and the spa being out of order. However we do appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jolene on 9 Aug 2023
Thank you for your perfect score:) We are so glad that you enjoyed your stay with us.

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jolene on 9 Aug 2023
Thanks for the 5star rating:) We appreciate that you enjoyed your stay with us and hope to see you again sonn.

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball Weekend stay
I cannot say enough great things about this hotel. It was fabulous. Upon checking in, Eric, who was behind the front desk told me that there was a small issue in booking. I had been at a baseball tournament in the hot sun and rain all day, but he surprised me with an amazing upgrade. I think it had been over booked through a site and we were able to be upgraded to two king suite rooms that adjoined at no extra charge. Made my day as well as the rest of my family. Also was great to provide grilling supplies for the beautiful patio. Just a wonderful overall experience! So wonderful that I booked this same chain in a different location for this upcoming weekend! Great job. Thank you Eric!!
Stayed 2 nights in Jun 2023
Response from Jolene on 3 Jul 2023
We are so glad that we could be a part of making an enjoyable stay for you and your family. Hope to see you again soon.

10/10 Excellent

chad

Stayed 1 night in Jul 2023
Response from Jolene on 5 Jul 2023
Thanks for the perfect score:) We are so glad that we could help make your stay enjoyable. Hope to see you again soon.

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very pretty, nice location, great breakfast, nice staff
Stayed 1 night in Jun 2023
Response from Jolene on 3 Jul 2023
Thank you for your 5star review:) We are glad that you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Masao

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bath room is not good. Broken shower curtain, no conditioner and soap. Bed room: night stand switch is broken. TV in both rooms were not function. Couldn’t use TV.
Stayed 1 night in Jun 2023
Response from Jolene on 22 Jun 2023
We are sorry that you did not enjoy your stay with us. We have gone to bulk amentity so the soap is a bath gel for the shower and a bar at the sink. We are trying to get Direct TV out to fix the situation with the TVs. We truly hope that you give us another chance.

2/10 Terrible

Craig

Travelled with family
Disliked: Property conditions & facilities
We were without TV in both rooms. No resolution in sight. We weren’t told at the desk when we checked in and no effect put to fix problem. After a long day of traveling I expect a working TV for news and enjoyment. We are very disappointed with or stay. We only had one bath towel and two hand and two was cloths. Would have appreciated a full set of fresh linens.
Stayed 1 night in Jun 2023
Response from Jolene on 21 Jun 2023
We are very sorry to hear you were disappointed with your stay. We did call the tech for the tvs however, he took longer than expected to come.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the property. The spaciousness of the room. The eggs our first day were very dry. The cheese omelets the second day were much better.
Stayed 2 nights in Jun 2023
Response from Jolene on 5 Jun 2023
Thank you for your wonderful review. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2023
Response from Jolene on 5 Jun 2023
Thanks for your Great review:) Glad we could be a part of making your stay a good one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Big group outing, was pleased with everything. The area around the hotel was great.
Stayed 3 nights in Apr 2023
Response from Jolene on 12 Apr 2023
We are so glad that you enjoyed your stay with us. We truly hope that you will choose to stay with us the next time you are in the area.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly staff, very clean. Would stay again.
Stayed 1 night in Mar 2023
Response from Jolene on 27 Mar 2023
Thanks for your great review:) We are so happy that you enjoyed your stay with us and look forward to having you as a guest the next time you are in the area.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk staff, we checked in late in the night after a long drive and the front desk woman was very helpful and friendly!
Stayed 1 night in Mar 2023
Response from Jolene on 27 Mar 2023
Thanks for the great review:) We are so glad that we could be here for you and help make your stay a good one. Hope to see you again soon.

10/10 Excellent

Zachary

Stayed 1 night in Mar 2023
Response from Jolene on 12 Apr 2023
Thanks for your 5 of 5 rating:) We are so glad that you enjoyed your stay with us and hope that you will choose to stay with us the next time you are in the area.

10/10 Excellent

Alysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full operating kitchen with provided plates and cookware. Would be really cheap for families on a budget
Stayed 2 nights in Mar 2023
Response from Jolene on 20 Mar 2023
We are glad that you enjoyed the kitchen as the only thing missing is an oven. We hope to see you again soon.

10/10 Excellent

Rich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jolene on 14 Mar 2023
Thanks for your review. We are so happy that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Jolene on 14 Mar 2023
Thanks for your review. Hope you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel has a nice floor plan/set-up for family. Check-in wasn’t very friendly, but room and breakfast were nice. Great location near restaurants/shopping.
Stayed 1 night in Feb 2023
Response from Jolene on 8 Feb 2023
I am so sorry to hear that the front desk was not friendly upon arrival. We strive very hard to make sure our guests feel appreciated as without you we do not have jobs. I will make sure to refresh the front desk on this fact. Hope to see you again soon.

6/10 Okay

Dianna

Travelled with family and small children
Location was perfect for what we needed. Pool was VERY cold. Hot tub jets didn't work. No towels. Hot breakfast items were dry. No extra blankets for pull out bed.
Stayed 1 night in Feb 2023
Response from Jolene on 6 Feb 2023
We are sorry that you did not enjoy your stay with us. We always strive to do better so I will get with the team to correct the pool and hot tub temp and towels. I will also get with the housekeeping about the blankets. Hope to see you again.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
The bed was comfortable. The pool was cold. The hot tub wasn’t hot enough and the bubbles didn’t work.
Stayed 1 night in Feb 2023
Response from Jolene on 6 Feb 2023
Thanks for taking the time to do a review. I will look into the hot tub and pool. Normally when the bubbles are not working someone has pushed the red button that circulates the water. Hope to see you again.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jolene on 30 Jan 2023
Thanks for taking the time to do a review on your stay with us. We hope to see you again soon.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was nice. Checked into first room and the tv didn't work they sent a maintenance man right up and then changed our room
Stayed 2 nights in Dec 2022
Response from Jolene on 13 Dec 2022
Thank you for taking the time to write a review and let us know how we did. We are glad that you enjoyed our stay with us and hope that we see you again soon.

6/10 Okay

Jennifer

Travelled with family
I liked big rooms. I did not like that I had no control of temperature in my room. Called front desk. She came to room turned on fan. Said that was all that could be done. Room was to hot entire stay.
Response from Jolene on 7 Dec 2022
We are sorry that they did not tell you how to work the ptac unit. We have put signs up on the units that are not controlled by the thermostat but by the unit itself so hopefully this will help.Hope you will consider staying with us again.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy staying at Homewood Suites. Everything is very clean and comfortable and staff is very friendly
Stayed 1 night in Nov 2022
Response from Jolene on 21 Nov 2022
Thank you for your wonderful review:) We are so glad that you enjoyed your stay with us. Hope to see you again soon. Happy Thanksgiving:)

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jolene on 15 Nov 2022
Thank you for your perfect survey:) We are glad that you enjoyed your stay with us and hope to see you again soon. Happy Holidays:)

10/10 Excellent

LuAnn, Guthri

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really great property. Easy going staff and the rooms have the perfect amount of space.
Stayed 2 nights in Oct 2022
Response from Jolene on 24 Oct 2022
Thank you for taking the time to do a review about your stay with us. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and maintained with excellent staff! The only issue we had was breakfast, and the poor quality that we received with both the food and the kitchen help.
Stayed 1 night in Oct 2022
Response from Jolene on 20 Oct 2022
Thank you for taking the time to give us some feedback on your stay with us. We are sorry that you did not enjoy the breakfast that was offered during your stay or the breakfast service-I will talk to the team member about both to make sure we provide food and service that are pleasing.

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is nice. Amenities, not so much
Front desk charged me for my stay even though it was already paid for through hotels.com. Breakfast was sub par at best. Food was cold and they ran out of food over an hour and a half before it was scheduled to close. Many unhappy guests.
Stayed 1 night in Oct 2022
Response from Jolene on 17 Oct 2022
Thank you for taking the time to give us some feed back on your stay with us. I will definitely look into your billing to make sure that it is accurate. Please accept our deepest apologies for the inconvenience that the billing and the running out of food might have caused you during your stay. We hope that you will give us another chance in the future to show that ths is not who we want to be.

2/10 Terrible

Ron

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Jolene on 17 Oct 2022
We are sorry that you did not enjoy your stay with us. We hope that you will give us another chance.

8/10 Good

Yara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was clean. The room was a perfect fit with a kitchen, office and a lot extra space perfect for me and my family. I wish next time there are more and better breakfast options.
Stayed 2 nights in Sep 2022
Response from Jolene on 4 Oct 2022
Thank you for your great review. We are glad you enjoyed your stay with us and hope to see you again soon.