Full-sized fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Des Moines

2.5 out of 5
Sonesta Simply Suites Des Moines
7625 Office Plaza Dr N, West Des Moines, IA

Reviews

8.4

Very good

Rating 10 - Excellent. 257 out of 520 reviews" "
Rating 8 - Good. 174 out of 520 reviews" "
Rating 6 - Okay. 42 out of 520 reviews" "
Rating 4 - Poor. 26 out of 520 reviews" "
Rating 2 - Terrible. 21 out of 520 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and built like a studio apartment, so I felt right at home. The only things that bugged me were the condition of the chair left in a my room that needed to be reupholstered. The staff was friendly and the area was quiet for much needed rest. Would stay here agin!
Stayed 2 nights in Mar 2024
Response from Hannah (AGM) on 26 Mar 2024
Hi Nathan, Thank you for your comments! I am glad to hear you had a good stay with us. We hope to see you again.

8/10 Good

jacqueline

Conveniently located
Stayed 1 night in Mar 2024
Response from Hannah (AGM) on 26 Mar 2024
Hi Jacqueline, Thank you for your review!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 1 night in Jan 2024
Response from Hannah (AGM) on 25 Mar 2024
Hi Michelle, Thank you for your review, we hope to see you again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything
Stayed 5 nights in Mar 2024
Response from Hannah (AGM) on 14 Mar 2024
Hi Sarah, Thank you for your review and we hope to see you again soon!

6/10 Okay

SETH

Stayed 2 nights in Mar 2024
Response from Hannah (AGM) on 14 Mar 2024
Hi Seth, Thank you for your review!

10/10 Excellent

Aliyha

Travelled with partner
Love the place. Will definitely recommend and stay at it again
Stayed 2 nights in Mar 2024
Response from Hannah (AGM) on 4 Mar 2024
Hi Aliyha, Thank you for your review and we look forward to seeing you again!

2/10 Terrible

Chloe

Stayed 1 night in Mar 2024
Response from Hannah (AGM) on 25 Mar 2024
Hi Chloe, Thank you for your review. If you have any additional comments, please reach out to us at the hotel.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hannah (AGM) on 21 Mar 2024
Hi John, Thank you for your review!

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall the stay was nice. Loved the large space for our room and that our 2 queen beds were in separate rooms. Beds were soft and one of our headboards was completely broken. After the shower ran the bathroom smelled smoky. I would say it was a good value for what we got. Would recommend newer tvs, new mattresses and a magic eraser to get some of the marks off the walls. Overall the space was clean.
Stayed 1 night in Feb 2024
Response from Hannah (AGM) on 27 Feb 2024
Hi Katie, Thank you for your comments, we hope you stay with us again in the future.

8/10 Good

Kaylea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hannah (AGM) on 27 Feb 2024
Thank you for your review!

10/10 Excellent

Jacque

Stayed 1 night in Feb 2024
Response from Hannah (AGM) on 21 Mar 2024
Hi Jacque, Thank you for your review!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suites for the money. Kitchenette, gym with some weights, laundry. Things they could work on, $5 parking? No USB ports in the rooms? All the hallway and outside trash cans are full. Rooms need bigger TV. Id probably stay here again.
Stayed 1 night in Feb 2024
Response from Hannah (AGM) on 20 Feb 2024
Hi William, Thank you for your review, we hope to see you again!

4/10 Poor

Kristy

Stayed 5 nights in Feb 2024
Response from Hannah (AGM) on 21 Mar 2024
Hi Kristy, Thank you for your review! If you have any other comments, please let us know.

8/10 Good

Rory

Travelled with partner
Liked: Staff & service, amenities
The room itself was clean and comfortable and I have no complaints. The common areas (stairwells, halls, elevator) were dirty with a lot of mud and debris on the floors. I suspect it was because there were construction workers staying there and it was very wet and muddy, but the areas didn't get cleaned in the 3 nights we were there.
Stayed 3 nights in Jan 2024
Response from Hannah (AGM) on 14 Feb 2024
Hi Rory, Thank you for your review!

8/10 Good

John

Travelled with family
Liked: Amenities
This suite set up was convenient. Large space, sufficient kitchen supplies/accessories. Shower pressure was excellent. Beds comfortable and heat/AC responsive. Quiet space. Workout room well stocked. Big snow storm came thru. They could have and should have done better job clearing one of the entrances. I and 4-5 other vehicles at different times during the weekend got stuck in the same deep snow that was insufficiently cleared. After about 36 hours was cleared. Also they charged for parking. Ask for that fee to be removed…completely unnecessary and was not clear on website that there was a fee. They were nice and easy going on fee removal.
Stayed 4 nights in Jan 2024
Response from Hannah (AGM) on 31 Jan 2024
Hi John, Thank you for your review!

10/10 Excellent

Shante'

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 2 nights in Jan 2024
Response from Hannah (AGM) on 16 Jan 2024
HI Shante, Thank you for your review!

4/10 Poor

Krishnama

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Took lot of time to check-in as nobody was there to help. It was very cold inside the room throughout the night and there's no option to control the thermostat as it's locked.
Stayed 1 night in Jan 2024
Response from Hannah (AGM) on 16 Jan 2024
Hi Krishnama, Thank you for your feedback! I apologize for the issues during your stay. We do have a limited staff at the hotel and the front desk is sometimes needed away from the desk, I apologize that this affected your stay. I will be sure to have the thermostat in your room looked at, but none of them are locked. Again, I apologize for the issues during your stay.

8/10 Good

Christi

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love this property, except for price. Only amenities are free laundry and a workout room. No vending machines or breakfast. Price is too high, due to this.
Stayed 28 nights in Dec 2023
Response from Hannah (AGM) on 16 Jan 2024
Hi Christi, Thank you for your feedback!

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hannah (AGM) on 8 Jan 2024
Hi Amber, Thank you for your review! We hope you will stay with us again in the future.

10/10 Excellent

Shivam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Nov 2023
Response from Hannah (AGM) on 22 Nov 2023
Hi Shivam, Thank you for your review!

6/10 Okay

april

Not like the pictures.
Stayed 2 nights in Nov 2023
Response from Hannah (AGM) on 22 Nov 2023
Hi April, I'm sorry that you did not have a good stay with us - if you have any specific comments please let us know. Thank you!

8/10 Good

Deb

Stayed 2 nights in Nov 2023
Response from Hannah (AGM) on 11 Dec 2023
Hi Deb, Thank you for your review!

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hannah (AGM) on 22 Nov 2023
Hi Nichole, Thank you for your review!

6/10 Okay

Alisa

Liked: Staff & service
Room was clean, bed was too firm for me personally. Common areas didn’t appear to be as clean or updated. Overall ok stay.
Stayed 1 night in Nov 2023
Response from Hannah (AGM) on 16 Nov 2023
Hi Alisa, Thank you for your feedback!

8/10 Good

Donovan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hannah (AGM) on 6 Nov 2023
Hi Donovan, Thank you for your review! We hope to see you again soon.

10/10 Excellent

Kevin

Stayed 15 nights in Oct 2023
Response from Hannah (AGM) on 6 Nov 2023
Hi Kevin, Thank you for your review!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hannah (AGM) on 30 Oct 2023
Hi Troy, Thank you for your review! We hope to see you again soon.

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad choice, read on.
The elevator is out of order and does not work. I am handicapped and this was a major problem the front desk person did the best he could and hauled our bags up as I slowly made my way up to the third floor. He got to the door before me and opened it to put our bags in and found someone else was still in the room. He then moved us to a studio room, and that room didn’t have any USB ports for charging phones. I was not about to go down the stairs to my truck to get the plug-in for that USB cable. They gave us a small cash discount off our price. The hotel was no more than one or two stars out of five if you need a room and have no other choice, it wasn’t bad but it might be best to find another location.
Stayed 1 night in Oct 2023
Response from Hannah (AGM) on 30 Oct 2023
Hi Ronald, I apologize for your negative experience staying with us. Our elevator was in need of some major repairs, I'm sorry that this was an inconvenience for you during your stay. Thank you for your feedback, we appreciate your comments!

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Hannah (AGM) on 6 Oct 2023
Hi Sunny, Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hannah (AGM) on 4 Oct 2023
Hello, Thank you for your review, we hope to see you again soon!

10/10 Excellent

Brian J

Liked: Staff & service, amenities, property conditions & facilities
They tried to charge an extra 5 bucks for parking. What a cheap stunt
Stayed 1 night in Sep 2023
Response from Hannah (AGM) on 25 Sept 2023
Hi Brian, Thank you for your review! It is corporate mandated that we charge for parking. We appreciate your feedback!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well designed room. Very pleasant space. Comfortable and quiet. Nice thick towels! Everything worked, unlike many places we have stayed lately.
Stayed 1 night in Sep 2023
Response from Hannah (AGM) on 25 Sept 2023
Hi Patricia, Thank you for your comments! We hope you stay with us again in the future.

8/10 Good

Susanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night saty
Clean, but had problems with remote for the tv. It was just a one night stay on our way to Wisconsin.
Stayed 1 night in Sep 2023
Response from Hannah (AGM) on 13 Sept 2023
Hi Susanna, Thank you for your review, I apologize with the issues with your TV remote but I am happy to hear your stay was still positive.

10/10 Excellent

Aaron

Stayed 1 night in Sep 2023
Response from Hannah (AGM) on 4 Oct 2023
Hi Aaron, Thank you for your review and we hope to see you again in the future!

8/10 Good

Kimberley French

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hannah (AGM) on 13 Sept 2023
Hi Kimberley, Thank you for your review. Please let us know if you have any specific comments.

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked out on day 1 of a 14 day reservation.
Checked out after day 1 of a 14 day reservation. Couldn't get my room cleaned even after a new reservation started, got a terrible rash after sleeping there (hoping it's not bedbugs), incredibly noisy neighbors. I suspect this hotel is used for construction crews, etc. who come back late and loud. Ended up losing 13 days of a paid reservation because it was non-refundable/pre-paid on Hotels.com
Stayed 14 nights in Aug 2023
Response from Hannah (AGM) on 1 Sept 2023
Hi Julie, I'm sorry to hear about the issues during your stay. I do see that your reservation was booked for 14 nights - we do housekeeping once a week because we are an extended stay hotel. I also do not see any request for a refund on your reservation. Thank you for your review and please reach out if you have any additional comments.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hannah (AGM) on 28 Aug 2023
Hi Kristine, Thank you for your review!

10/10 Excellent

Charlie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are perfect for a short stay or a extended stay. They come with everything you need to live in it, except the food. We really enjoyed our stay.
Stayed 1 night in Aug 2023
Response from Hannah (AGM) on 28 Aug 2023
Hi Charlie, Thank you for your review, we are glad to hear you had a great stay with us and we hope to see you again in the future.

8/10 Good

Diane, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the room smelling slightly if smoke, it was a good experience
Stayed 3 nights in Aug 2023
Response from Hannah (AGM) on 22 Aug 2023
Hi Diane, Thank you for your feedback!

4/10 Poor

Julie

Business traveller
Disliked: Cleanliness, staff & service
Checked out after day 1 of a 14 day stay
Stayed 5 nights in Aug 2023
Response from Hannah (AGM) on 22 Aug 2023
Hi Julie, I apologize that we were not able to meet your standards. If you have any specific comments, please let us know.

8/10 Good

Kim

Liked: Cleanliness
Disliked: Staff & service
For the most part fine. At check in we were given a key to a room already occupied, it was quickly resolved.
Stayed 1 night in Aug 2023
Response from Hannah (AGM) on 22 Aug 2023
Hi Kim, I apologize for your issues at check in but I am glad to hear they were fixed quickly. Thank you for your feedback.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hannah (AGM) on 15 Aug 2023
Hi Mark, Thank you for your review! We hope you stay with us again in the future.

2/10 Terrible

Anonglack

Stayed 1 night in Aug 2023
Response from Hannah (AGM) on 13 Sept 2023
I am sorry to hear your stay did not go well. If you have any specific comments, please let us know.

10/10 Excellent

Dave

Bodacious except for the mid afternoon fire alarm
Stayed 1 night in Aug 2023
Response from Hannah (AGM) on 14 Aug 2023
Hi Dave, Thank you for your review. We hope you stay with us again in the future.

4/10 Poor

Karlysha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Hannah (AGM) on 9 Aug 2023
Hi Karlysha, Thank you for your feedback. If you have any specific comments, please reach out to us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Okay
I usually stay at Sonesta suites as a rewards member. Being a family of 5 and a love for home cooked meals I love the kitchen. This stay wasn’t bad but it wasn’t great either. There are a lot of upgrades that’s needs improvement. This was my first time utilizing the laundry facilities which came in handy and Free, loved that. I did do a deep cleaning once I noticed hair in the fridge and on just about everything else. I will close this by saying the young lady who checked me in was super friendly as well as Ms.Lisa. I had an issue with my bank locking my card and I completely freaked as I was miles away from home unable to just walk in to the bank to get this fixed. Ms. Lisa was very patient and understanding. I will say I don’t think I would’ve experienced the same grace had I been anywhere else.
Hair in the fridge
This was the ceiling in the bathroom
Stayed 5 nights in Jul 2023
Response from Hannah (AGM) on 7 Aug 2023
Hello, Thank you for your comments! We appreciate your feedback. I am happy to hear that our front desk team was helpful during your stay!

10/10 Excellent

Jen

Stayed 1 night in Jul 2023
Response from Hannah (AGM) on 31 Jul 2023
Hi Jen, Thank you for your review! We hope to see you again soon.

8/10 Good

Donald

Stayed 2 nights in Jul 2023
Response from Hannah (AGM) on 14 Aug 2023
Hi Donald, Thank you for your review!

8/10 Good

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hannah (AGM) on 27 Jul 2023
Hi Ann, Thank you for your review! Please let us know if you have any additional comments.

10/10 Excellent

Maureen

Liked: Cleanliness, property conditions & facilities
Book for a friend....she said it was fabulous!
Stayed 1 night in Jul 2023
Response from Hannah (AGM) on 18 Jul 2023
Hi Maureen, Thank you for your review!