Indoor pool, outdoor pool, pool loungers
Check availability

Reviews of Shrigley Hall Hotel and Spa

4 out of 5
Shrigley Hall Hotel and Spa
Pott Shrigley, Macclesfield, England

Reviews

7.0

Good

Rating 10 - Excellent. 219 out of 920 reviews" "
Rating 8 - Good. 277 out of 920 reviews" "
Rating 6 - Okay. 203 out of 920 reviews" "
Rating 4 - Poor. 144 out of 920 reviews" "
Rating 2 - Terrible. 77 out of 920 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Caz on 10 Apr 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Lindsay

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Room 502 needs the chair replacing - didn’t fancy sitting on it. Needs floor corners and skirting boards cleaned. Weird hole/gap in bathroom roof. Odd to not as least get a clean mug and biscuits for night 2. Corridors need tlc. Looking v tired
Stayed 2 nights in Apr 2024
Response from Caz on 5 Apr 2024
Thank you for your feedback, I have passed your comments to our Head Housekeeper to action, apologies for the standard of the facilities and cleanliness in your room.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caz on 4 Apr 2024
Thank you for your feedback, we hope you enjoyed your stay with us

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with a beautiful spa and golf facilities. The rooms are in need of an update but all facilities in room were working well. Hot shower, dressing gown and slippers. Staff work hard. Thank you to the lady in the spa area who accomated me with a late spa booking and the purchase of a swimming costume. The breakfast and evening meal lovely. Young man on reception very attentive and nothing to much trouble.
Stayed 1 night in Mar 2024
Response from Caz on 2 Apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Lovely location and nice room, good restaurant and bar snacks available. No shaver socket and no coffee in room, no bottle of water in room. Would visit again taking above into account
Stayed 1 night in Mar 2024
Response from Caz on 2 Apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us. Apologies for the lack of amenities, tea and coffee making facilities should have been fully stocked for you.

8/10 Good

Jaye

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff were all great and helpful. The rooms are a bit dated and not as clean as I'd like but I'm extra tidy. The temp in the room was very hot even with the window open and radiator turned down. The dining was fabulous and great options. The spa was lovely just not enough slots and very minimal changing rooms for females. Would of been great in cubicles to have hooks to hang clothes too.
Stayed 1 night in Mar 2024
Response from caz on 29 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and have noted the comments / suggestions made.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a relaxing break
Stayed 1 night in Feb 2024
Response from Caz on 13 Feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The food was significantly below standard. The menu was limited and better suited to a cheap high street bistro It was poorly cooked. Breakfast was a very poor standard buffet The spa was average as best The Rooms were unremarkable. I would recommend not staying here.
Stayed 1 night in Jan 2024
Response from Caz on 29 Jan 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the poor quality of the food. We are working hard to enhance our guests stay and your comments are passed to the Hotels management team in order for them to address the issues raised.

4/10 Poor

Neil

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms unfortunately are very cold and dingey
Stayed 1 night in Jan 2024
Response from Caz on 26 Jan 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay with us and apologise for the standard of your room. I am unaware of issues with the heating and this should not have occurred and can confirm that we are currently working through all our bedrooms on a refurbishment plan.

6/10 Okay

Damien

Stayed 2 nights in Jan 2024
Response from Caz on 22 Jan 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Caz on 16 Jan 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Good

Lynnda

Liked: Staff & service
Peace and quiet.
My stay was very relaxing, we had a large room, in the manor part of the hotel. The room was clean upon arrival. We did not get any housekeeping over the four days. We had to ask for clean towels, water and toilet rolls. Staff were very helpful and friendly made you feel comfortable especially Sharon on the breakfasts. On leaving I stripped the bed in support of the staff to find no mattress protector and a badly stained quilt. I have reported to staff. Enjoyed the area went out for walks and some meals. Last time we stayed the menu was better not much I liked on the menu. Enjoyed afternoon tea. Felt the spa was overpriced for the facilities, Enjoyed the peace and quiet which was the point for my stay. I would stay again but would check the bedding before I slept on it.
Stayed 4 nights in Jan 2024
Response from Caz on 9 Jan 2024
Thank you for your feedback, I am pleased you enjoyed your stay with us and apologise for the standard of the bedding. I am pelased you have reported this so it can be actioned.

6/10 Okay

Sidra

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Caz on 2 Jan 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Caz on 2 Jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Caz on 18 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

raymond

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Overall hotel is very nice but of a trek to find your room but is still a nice stay once you have found your room
Stayed 4 nights in Oct 2023
Response from Caz on 18 Dec 2023
Thank you for your feedback, we are pleased that overall you enjoyed your stay with us.

6/10 Okay

Sajid, Birmingham

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall grounds are amazing Rooms are dated and very old. Need a revamp. My room wasn’t clean. Someone’s socks were still on the floor next to radiator.
Stayed 1 night in Dec 2023
Response from Caz on 22 Dec 2023
Thank you for your feedback, Please accept my apologies for the standard of Housekeeping you experienced, this is not the standard that we pride ourselves in. I am pleased to confirm that we have started a refurbishment program which continues in january to encompass all bedrooms.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Caz on 12 Dec 2023
Thank you for your feedback, we hope your enjoyed your stay with us.

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Caz on 11 Dec 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay with us.

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, food good, a nice place to stay
Stayed 1 night in Dec 2023
Response from Caz on 11 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Okay

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had high hopes, shower was just a dribble and the room hadnt been hoovered.
Stayed 2 nights in Dec 2023
Response from Caz on 8 Dec 2023
Thank you for your feedback, I apologise for the cleanliness of the room and condition of the shower, I trust you advised reception in order for us to have the shower repaired for future stays.

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It’s a 3 star at best
The hotel from the outside, lobby, bar and restaurant look nice. The corridors, bathroom and bedroom however was very dated with a very uncomfortable small bed. The staff are friendly enough but not 4*. We were put in a room at the far side of the hotel which wasn’t easy to access with all our luggage and no assistance provided. I would stay here again for 1 night on a business trip, but definitely not for a couples getaway. Ps. the seasonal vegetables is a bowl of beetroot
Stayed 2 nights in Dec 2023
Response from Caz on 8 Dec 2023
Thank you for your feedback, I am sorry that you were disappointed with your stay. we are working hard to continually upgrade and modernise the Hotel with bedrooms being refurbished currently and ongoing through the Winter.

10/10 Excellent

Terence

Stayed 1 night in Nov 2023
Response from Caz on 22 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in this large hotel, good room, comfy bed, clean, great shower
Stayed 1 night in Nov 2023
Response from Caz on 5 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Caz on 18 Dec 2023
Thank you for your feedback, we hope you enjoyed your stay with us

6/10 Okay

vincent

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Caz on 23 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Okay

beverley

Business traveller
Liked: Cleanliness, staff & service
First room awful stains on carpet walls in bad state signposting unclear . Lift had drinks spilt
Stayed 1 night in Nov 2023
Response from Caz on 20 Nov 2023
Thank you for your feedback, I apologise for the standard of the room you were first allocated. I am pleased to advise that we have a full hotel bedroom refurbishment underway whcih will be completed in the New year.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel but Poor Management
Beautiful hotel on nice Grounds with a Good Spa next Door. Just a shame that their Reception Manager and Senior Management are Terrible . There is a Manager named GULTEN, who is extremely rude and Hostile. She hasn’t got a clue how to speak to people and is very unprofessional. She accused me of overstaying and asked why our belongings were still in the room, this is because she hadn’t checked to see I had booked 2 nights but lied and said she had. She then said why am I parked in the Disabled bay if I’m not disabled - this is after not speaking to her colleague Charlotte who I had told the night before about my disabilty Then she said why have you thrown a face mask on the floor which we did not it actually fell out of our car - to which she lied and said she saw my friend throw it I moved away from her to go and speak to Charlotte where she followed me and started shouting again, she shouts for 2 minutes , then you attempt to speak and she interrupts you and shouts some more. This person is a lunatic and will run this business into the ground. Then I complained to a more senior manager TOBY, who insisted on defending GULTEN which was even more strange. He kept saying someone else may have reserved this room - which was also a lie , which didn’t have anything to do with her lying about checking the bookings. If you support bad behaviour from your staff as a manager I can see why this beautiful hotel hasn’t got a rating higher than 6.8
Stayed 1 night in Nov 2023
Response from Caz on 20 Nov 2023
Thank you for your feedback, I am sorry for your experiecne when staying with us and apologise for the attitude and response of the staff. I have forwarded your comments to the Hotel's manager in order for him to review the issues raised.

4/10 Poor

Rustem

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice Hotel but poor Management
Stayed 1 night in Nov 2023
Response from Caz on 20 Nov 2023
Thank you for your feedback, I am sorry you were disappointed by your stay and felt that the Management was lacking. we are working hard to improve our facilities and guest stay.

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TELL THEM ABOUT YOUR PET FIRST.
Amazing grounds and building but unfortunately got downgraded a room due to having a dog. The room was fine, not what I had booked, I was too tall to use the shower unfortunately. Great to be able to bring your dog that was a real benefit of staying there. Beautiful breakfast too
Stayed 2 nights in Nov 2023
Response from Caz on 17 Nov 2023
Thank you for your feedback, we ar epleased you enjoyed your stay with us. Our pet friendly rooms are all standards doubles or twins, sorry this was not communicated to you in advance.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Caz on 20 Nov 2023
Thank you for your feedback, I am pleased you enjoyed your stay with us.

6/10 Okay

Aaron

Business traveller
Hotel looks tired in side,you have to pay for use of swimming pools and walk in the rain around the out side to get to the fercility.Bed was not comfortable and night mare to find you room will not stay thier again
Stayed 3 nights in Nov 2023
Response from Caz on 16 Nov 2023
Thank you for your feedback, I am sorry you were disappointed in your stay. We have started a bedroom refurbishment with the set of rooms back on sale next week.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attacked by 2 wasps
Terrible place, first room was filthy, second room was still dirty. Despite what Hotels.com would have you believe you need to pay additionally for access to the pool. Finally we was attacked by two wasps the morning of our stay. The windows were closed so there must be a hive in the loft. Reception didn't care too much.
Stayed 1 night in Nov 2023
Response from Caz on 8 Nov 2023
I am sorry that you were disappointed with your stay and apologise for the standard of cleanliness that you encountered. This is not the level that we pride ourselves in and have passed your comments to the Hotels management team in order for them to address the issues raised.

2/10 Terrible

Humza

Disliked: Cleanliness, staff & service, property conditions & facilities
The management is awful, spiders in the room
Stayed 3 nights in Oct 2023
Response from Caz on 3 Nov 2023
I am sorry that you did not enjoy your stay with us and apologise for the cleanliness of your room and service received during your stay.

2/10 Terrible

Melody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks beautiful on the outside. Terrible on the inside. The room was dirty. Not just a bit, like don’t look too closely dirty. We were put in a room that wasn’t connected to the main nice part of the building. We had a series of progressively dirtier hallways to get to our room. We came in a back entrance as it was closer to parking, and the entrance was full of garbage. The room was very plain and prison like. Our bathroom had been “updated” very poorly, the shower head was hanging crooked and not sealed around the ceiling. The floor and carpet were crumby and stained. The towels has a weird smell. The walls were paper thin, and there was a bachelor party staying right beside us. It felt like a low class party house. Unfortunately I would never recommend anyone to stay here.
Stayed 1 night in Oct 2023
Response from Caz on 3 Nov 2023
Thank you for your feedback, I am sorry that you did not enjoy your stay with us and apologise for the cleanliness of your bedroom which is not to our standard. We are currently undergoing a bedroom refurbishment which will cover all bed and bathrooms and corridors.

6/10 Okay

Verified traveller

Liked: Staff & service
Disappointing stay but nice breakfast
We stayed here while travelling the UK. The check in was good. The hotel itself is quite pretty, especially the staircase. The lady who checked us in was cheerful and helpful. Our room was basic but ok. Half of the lightbulbs we're missing so it was quite dark. The room was quite noisy at night. We could hear every footstep along the corridor, which was quite a few as someone was running around banging doors. We went to the restaurant and our food was served chilled like it had come straight from the fridge(It was gnocchi and a shepherds pie). Breakfast was nice though
Stayed 1 night in Oct 2023
Response from Caz on 2 Nov 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the bedroom lighting, disruption and food temperature. I have passed your comments to the Hotels management team in order for them to address the issues raised.

8/10 Good

jiaqiang

Stayed 2 nights in Oct 2023
Response from Caz on 1 Nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Shocking
Found out upon checkin that the pool isn’t available to under 16’s which was a huge disappointment. I then discovered room service is only available to some rooms & that guests have to order at the bar & carry to the room themselves. The food I ordered was incomplete & cold at point of collection, There was music blaring from the function suite long into the night that felt like sleeping above a nightclub. My room wasn’t serviced on any day of my stay. There was black mould in my bathroom.
Stayed 2 nights in Oct 2023
Response from Caz on 1 Nov 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the lack of communication, poor service and disruption that you encountered during your stay. I have passed your comments to the Hotels Management team in order for them to address th issues raised.

4/10 Poor

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort
Recent stay shrigley hall hotel
Stayed 1 night in Oct 2023
Response from Caz on 25 Oct 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay with us.

4/10 Poor

Daniel

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Awful, disgusting, avoid!!!!!!
This is simply NOT a 4* hotel. The food is worse than disgusting and borderline in-edible. The building is dated and in desperate need of some TLC. The room was shabby, and they dont offer room service, though you can ask for a tray and take the food up yourself... Went to run a bath for our 2 year old toddler, and the water was yellow! So was the sink water... Checkout staff advised, 'that hapens when we have a lot of rain but its perfectly safe' Beds are old spring mattress, terribly uncomfortable! The icing on the cake is that the building is so big it takes 10 minutes to get from the room we were in to the front end where 'facilities are' lots of steps up and down, NOT suitable for couples with young ones in a push chair! Finally, it is advertised as a 'Hotel / Spa' but the Spa is a seperate company... Guests have NO access to pools or any facilities... so this is completely misleading advertising and we will be seeking credit from hotels.com.
Stayed 1 night in Oct 2023
Response from Caz on 23 Oct 2023
I am sorry that you were disappointed in your stay and apologise for the issues that arose during your stay and the poor quality of the food and bedroom. We do endeavour to convey the details of the spa pricing and accessibility through the extranet site. We are currently ungoing a bedroom refurbishment which continues through the winter.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The hotel is in a very nice place and the building is beautiful however our room was very outdated, no fridge, bathroom was not clean, mould on the bathroom tiles, hair in the bath. Also there is no sound isolation at all - we were woken up at 3am by some guests. We could even hear a tv from our "neighbours" room. In regards to spa it was really nice however water at the outdoor pool was too cold (everyone were saying this) which resulted in very crowded indoor jacuzzi. Also steam room was not that hot either. Left disappointed especially that it was my birthday weekend and I was really looking forward to the stay.
Stayed 1 night in Oct 2023
Response from Caz on 23 Oct 2023
I am sorry that you were disappointed in your stay and apologise for the standard of cleanliness of your bedroom. we are undergoing a bedroom refurbishment which will continure over the winter. I have spoken with the Spa Manager and the pool temperatures are all as they should be, so apologies there must have been an issue during your stay.

2/10 Terrible

Imran

Disliked: Cleanliness, amenities
I received a very bad service. I was given a room which was not made up after the previous person's visit. I was given another room, but there was no tea in the new room and the mug had a live moth in it.
Stayed 2 nights in Oct 2023
Response from Caz on 23 Oct 2023
Thank you for your feedback, I am sorry you were disappointed in your stay and apologise for the allocation of your room and the standard of cleanliness.I have passed your comments to the Hotels Management team in order for them to address the issues raised.

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality for high price
Stayed here for my friends wedding last night. It was £170 for the room, the bed base had completely collapsed and the mattress sunk right in as soon as you sat on the bed. Had to remove the mattress and put on the floor just so we could sleep comfortably.
Stayed 1 night in Oct 2023
Response from Caz on 16 Oct 2023
Thank you for your feedback, I apologise for the poor quality of the bed - I trust that you mentioned this to reception so that we can replace the bed in this room.

6/10 Okay

C

Stayed 1 night in Oct 2023
Response from Caz on 16 Oct 2023
Thank you for your feedback, I hope that you enjoyed your stay with us.

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy and clean rooms and amazing views!
Stayed 2 nights in Oct 2023
Response from Lauren on 13 Oct 2023
Thank you! Glad you enjoyed your time with us.

4/10 Poor

P

Business traveller
Liked: Cleanliness, staff & service, room comfort
Shrigley Hall is in a stunning location and is immpresive. The outdoor spa is amazing and worth a visit. Breakfast is great as is the restaurant, unfortunately during my 2 night stay i had no hot water and had to have 2 cold showers which is not ideal. However I did mention this to reception who dealt with the situation with professionalism and we are satisfied with the outcome. I would definitely stay here again despite this small issue
Stayed 2 nights in Oct 2023
Response from Lauren on 13 Oct 2023
Thank you for your feedback. Please accept our apologies for any disappointments during your time with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and surroundings convenient to Macclesfield
Stayed 3 nights in Oct 2023
Response from Lauren on 13 Oct 2023
Thank you, look forward to seeing you again

8/10 Good

Nonye

Stayed 1 night in Oct 2023
Response from Caz on 2 Nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A super hotel where absolutely nothing was lacking in terms of facilities, parking, restaurant, Reception, style, surroundings, etc; save for one thing - at £11.50 for a large glass of Pinot Blush I thought was stiffer than a bit stiff. Regardless it is a super hotel and will stay again.
Stayed 1 night in Oct 2023
Response from Caz on 9 Oct 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Caz on 5 Oct 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.