Exterior

Reviews of The Stuart Hotel, Sure Hotel Collection by Best Western

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 1001 reviews" "
Rating 8 - Good. 356 out of 1001 reviews" "
Rating 6 - Okay. 249 out of 1001 reviews" "
Rating 4 - Poor. 123 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I was staying in a room on the 3rd floor which was not at all a problem to me although all the floor boards and stairs were very noisy when walked on, especially at the still of night. The carpet was so threadbare in the room you could see the flooring underneath. There was mould and dirt thou out the whole of the bathroom and shower and the room with contents was very dated apart from the up to date “smart” to. The water way hot enough to have a shower but no water pressure so it just trickled out. I ate at the hotel over my 3 night stay and the quality of food was very good and an enjoyable meal. All the staff I encountered were courteous, kind, polite and friendly being a credit to the hotel. I think the hotel needs tlc and decorating Paul
Stayed 3 nights in Feb 2024

4/10 Poor

Nicolas

Very noisy
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Travelled with partner
Disliked: Amenities, property conditions & facilities
Arriving at the Stuart Hotel was easy and parking. Paid for parking in the NCP car park at reception. Confirmation of booking should of stated that the car park is a NCP which would of prevented any confusion. Room was very small and believe it was a single room so having two adults in the room was a bit of a squeeze and felt very claustrophobic and almost had a panic attack as windows were restricted with how far you could open them. Other small window was stuck I guess from when it was last painted as with the bathroom door which kept sticking and did not close properly unless you put pressure on the door. The toilet made a loud noise every time you flushed it and the shower was very small. Mattress was very soft and could feel the springs in the bed making it a very uncomfortable night. Breakfast was average and the dining room felt dirty with kids running around and food left on the side. Bar was closed before 11pm so could not use so was a little disappointed as the confirmation said the bar would be open until 11pm. Would not return to this hotel said that, the hotel staff was polite on arrival and check in was easy. Used this hotel as it was within walking distant to the pub and restaurant where we were meeting friends for drinks and food. Hotel has a lot of potential but requires a big refurbishment.
Stayed 1 night in Feb 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness
Cramped room, bad water pressure
Stayed 1 night in Feb 2024
Response from The Stuart Team on 2 Feb 2024
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 Okay

Evonne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The accommodation seems to cater more for a younger cliental rather than the business side of the spectrum. The accommodation had a musty smell to it and the rooms weren't cleaned properly with stains on some of the furniture. The hotel didn't meet the best western brand
Stayed 2 nights in Jan 2024

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dalton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual football event
It was very convenient and comfortable for me . Location for family and friends visits is perfect .
Stayed 1 night in Dec 2023

4/10 Poor

Martyn

Business traveller
Disliked: Staff & service, amenities
Travelling as a single male business traveller the hotel in itself is fine no issues with cleanliness of rooms or the food in the restaurant. My only concern would be the hotel seems to have a contract providing accommodation for adults with serious mental issues, whilst having dinner and walking around the hotel i witnessed staff having to control a resident and tell him to stop his profanity and if i was a single female traveller would find this quite alarming.
Stayed 2 nights in Dec 2023

10/10 Excellent

ian

Stayed 1 night in Dec 2023

6/10 Okay

anna

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We had an extremely comfortable stay with two single beds – they were amazing! Though it was just for one night, the location was great, close to town. The bedding was nice and clean. However, the bathroom was disappointingly dirty, with visible mold and limescale. A thorough cleaning, including the shower mat, is needed. Consider sharing this feedback for improved cleanliness standards. 🏨
Stayed 1 night in Nov 2023

4/10 Poor

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby Overnight
Overnight at Derby to meet friends.
Stayed 1 night in Nov 2023

10/10 Excellent

Nikolas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Response from The Stuart Team on 15 Oct 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 Okay

Brian P

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sleepless in Derby
The hotel is easy to get to from the station and the staff are friendly. However the mattress and bed were the least comfortable in the 8 months I have been travelling. I could feel all of the springs in the mattress and the bed creaked etc. every time I moved. The pillows were also very thin and offered no support or comfort; needless to say, a good nights sleep was hard to achieve.
Stayed 7 nights in Oct 2023
Response from The Stuart Team on 15 Oct 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 Okay

Sophie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Only stayed for the one night but it was very noisy for a weekday - not sure if it was coming from the corridor or a room, and could also hear the room above quite a lot. The room was a little dusty but otherwise satisfactory for the evening.
Stayed 1 night in Oct 2023
Response from The Stuart Team on 15 Oct 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Stuart Team on 15 Oct 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never staying again!
On arrival, there is an NCP car park which is £4.95/24 hours discounted for hotel guests to £2.45. Not that the sign in the photo tells you that. The car park is very tight with not many spaces. Reception looked nice with bar one side and restaurant the other. Both were OK. Couldn’t pre-auth on check-in as receptionist didn’t know how. Went up to room on 1st floor which splits either side at the top of the stairs. You need your room key to access the corridor on a little landing, with the door opening outwards! This makes getting in quite difficult with two bags, an overnight bag and laptop bag in my case but would be even harder with a large suitcase or two larger bags. Or for those less mobile would be very difficult. So, then got in to the room. Looked OK to start but: Chair was in front of wardrobe, when moved the legs wobbled a lot. Definitely not able to be sat on. Bathroom had black mould all around the bath. Shower was dripping. Dinner first night was over cooked. Bed was ridiculously firm. Ended up sleeping on top of the duvet just to add some softness. Went to work the next day. Got back to the room in the evening to find the door open! Dirty glass and coffee cup still there, toilet had not been cleaned (there was no brush to do yourself), towels had not been changed, bed not been made. All they did was empty the bin. Dinner second night was slow, advised 25-30 mins, but wrong meal turned up. Correct food turned up 10 mins later (microwaved)! Very Poor!
Stayed 2 nights in Sep 2023

8/10 Good

Craig

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly welcome at reception. Quick and easy check in, room slightly tired looking but spotlessly clean. Quite noisy during the night due to passers by and traffic but comfy bed. Would stay again and recommend
Stayed 1 night in Sep 2023

4/10 Poor

Peter

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was noisy and the toilet system makes an awful noise when used room 222
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Two good nights' sleep
Comfortable bed. All amenities in working order. Good buffet breakfast. However, broken toilet roll dispenser in bathroom which was frustrating. I wish checkout was a little later too. Close to Derby train station and on bus routes.
Stayed 1 night in Sep 2023

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

carolyn

Liked: Cleanliness, staff & service, room comfort
For the price it was good,could do with a bit of tlc in certain areas, breakfast very tasty
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Ruwan, Twickenham

Travelled with partner
Liked: Amenities
The receptionist was friendly. The room and toilet was clean. The shower works. The soap dispenser on the bath was empty.
Stayed 1 night in Sep 2023

6/10 Okay

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location clean room! However the cupboard was half full of broken fans and spare lights. Telephone line was not working and bath broken on the side panels. Bath seal needs changing to combat mould. Apart from that the room was clean and presentable and the staff were extremely helpful and friendly.
Stayed 1 night in Sep 2023
Response from Sky on 3 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

6/10 Okay

Richard

Stayed 1 night in Aug 2023

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 327
Breakfast was amazing and a very good standard. Bed was extremely comfortable and had a good nights sleep.
Stayed 1 night in Aug 2023
Response from Sky on 3 Sept 2023
Dear Kayleigh, Thank you for taking the time to leave a review on our hotel, I am delighted to see that we have met your expectations and that you enjoyed our full cooked English and continental breakfast. We look forward to seeing you soon, once again thank you for your great feedback. Kind Regards, Sky Curtis Reception Team.

6/10 Okay

Kat

Stayed 1 night in Aug 2023

8/10 Good

richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A bit tired in places but ticks the boxes for convenience, value for money and comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was up graded to a bigger room thank you
Stayed 2 nights in Aug 2023
Response from Sky on 3 Sept 2023
Dear Peter, thank you for taking your time to leave a review about our hotel. We are happy to see you had a pleasant stay. Kind Regards, Reception Team.

2/10 Terrible

Sandra

Travelled with partner
Disliked: Amenities
Highly recommend if your a deaf, cold blooded midget and don’t mind bending down in the shower to try and get wet
Stayed 3 nights in Jul 2023
Response from Sky on 3 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

6/10 Okay

Rolandas

Liked: Amenities
Disliked: Staff & service
Everything was okay apart they charged me 10 pound for half hour early check in.. parking was cheap so it's a good thing!
Stayed 1 night in Jul 2023

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel have stayed in
Checked in and went to room card did not work first time. Got in room which was for a dusabled person, and used toilet but no soap in dispenser, reported it and was told would get someone on it. Returned later and checked room, carpets badley stained, floor uneven, bins not emptied from previous occupants. Still no soap available. Shaver socket cracked. Dated 70's furniture and low height bed. Pillows so thin headboard was thicker. Shower was walk in affair with seat but floor bent under foot and flooded bathroom, at some point in past soaked bedroom carpet. Dining room too small for occupancy and staff unfriendly. Seats need replacing and all needs cleaning. Never a 3 star use at your peril
Stayed 1 night in Jul 2023

2/10 Terrible

Jo-Anna

Stayed 1 night in Jul 2023
Response from Sky on 3 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sky on 3 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Single room was very basic but did the job. Shower was good.
Stayed 1 night in Jul 2023

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel stayed twice but when its hot its just extremely muggy in all the rooms and no air conditioning
Stayed 2 nights in Jun 2023

4/10 Poor

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Awful Noise
There wa an awfl generator noise, that might have been going on all day. It started at 6am.
Stayed 2 nights in Jul 2023
Response from Sky on 3 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

6/10 Okay

Claire

Liked: Staff & service
Disliked: Property conditions & facilities
Okay stay, get what you pay for
Reception, bar and restaurant lovely areas. Reception staff brilliant as were the staff in the restaurant. Nice meal at night. The room was small, the bathroom even smaller! Two people sharing that room would have struggled! The room was also dated and needed freshening up. Lots of mould in the bathroom and the room below the radiator, furniture looking tired. Lots of noise from other residents banging doors, and no air con in the room so had to have window open due to the heat which meant more noise. Car park is good, just limited spaces. Good location for town. Overall okay stay though, just little details to be aware of.
Stayed 1 night in Jul 2023
Response from Sky on 3 Sept 2023
Dear Claire, thank you for taking your time to leave a review on our hotel. We are pleased you enjoyed your meal in the restaurant and our staff are pleased to hear we delivered a good customer service. However, we sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Paid for two nights parking. First night okay but second night car park was full. Only space available was next to the bins in a non designated area. Overall accommodation was okay in a pleasant area only a short walk from the city centre.
Stayed 2 nights in Jun 2023

8/10 Good

Ian

Stayed 1 night in Jul 2023
Response from Sky on 3 Sept 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, I am delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon, once again thank you for your great feedback. Kind Regards, Reception Team.

10/10 Excellent

david

Stayed 1 night in Jul 2023
Response from Sky on 3 Sept 2023
Dear David, thank you for taking the time to leave a review on our hotel, I am delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon, once again thank you for your great feedback. Kind Regards,Reception Team.

10/10 Excellent

Katie

Stayed 1 night in Jun 2023

10/10 Excellent

Carolyn

Liked: Cleanliness
The appearance of the property is fairly basic but the decor is pleasant, not in your face. I was given the requests I made in advance of a room in a quiet spot with a bath, which I appreciated. The breakfast was excellent as were the reception staff, who were knowledgeable and friendly. If I were ever returning to Derby I would stay at this inexpensive hotel again. It’s only 5 minutes walk from the railway station.
Stayed 1 night in Jun 2023

10/10 Excellent

Steve

Stayed 1 night in Jun 2023

10/10 Excellent

Dave

Stayed 1 night in Jun 2023

4/10 Poor

James

Liked: Room comfort
Disliked: Property conditions & facilities
If this was their BEST, I'd hate to see the worst
Entrance and reception were clean and modern. Reception staff were friendly but forgotten to take our car details so we were nearly charged full price for their car park instead of the small guest fee. Room was small, not very sound proofed, bathroom was just as small and awkward. I'm glad we only stayed the 1 night otherwise we'd have left.
Stayed 1 night in Jun 2023

10/10 Excellent

Duncan

Stayed 4 nights in Jun 2023