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Reviews of Hampton Inn Denver West Federal Center

2.5 out of 5
Hampton Inn Denver West Federal Center
137 Union Blvd, Lakewood, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1007 reviews" "
Rating 8 - Good. 283 out of 1007 reviews" "
Rating 6 - Okay. 76 out of 1007 reviews" "
Rating 4 - Poor. 29 out of 1007 reviews" "
Rating 2 - Terrible. 27 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maryann, Peyton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly & breakfast was good
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Like the breakfast the comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we're in town. It's clean
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Stayed 4 nights in Mar 2024

8/10 Good

Olive

Travelled with family and small children
Liked: Staff & service
.
Stayed 3 nights in Mar 2024

2/10 Terrible

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was lovely and exactly what I needed for my family. Service was terrible. Our flight was delayed and we did not arrive until after midnight. I tried to call as soon as we landed at 10:30 and the phone rang and rang. I tried again en route and the phone rang and rang. We arrived at the facility with a notice that for safety, the door was locked and to pick up the phone that would ring the front desk I did so, and the phone rang and rang. It was not until I knocked hard on the glass did someone wonder up from the back to assist me. Extremely frustrating after a frustrating day of travel.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
It was all very nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonja

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room was great
Stayed 1 night in Feb 2024

2/10 Terrible

Alberto

Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Great breakfast and staff in the morning.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nihar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good service and nice place and nice rooms
Stayed 3 nights in Jan 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room nice and dark. Wish it had a shower instead of a tub. Great breakfast options. We would stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Michael, Winnetka

Stayed 1 night in Jan 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We had a comfortable stay!

6/10 Okay

Timothy Link

Travelled with family
Liked: Cleanliness
5 night stay and the breakfast was really good each morning. The bed was comfortable. It was a clean facility. However, felt like I was back in the 70’s. Could not get the cold water to work….yes, cold water!!! One morning, we could not even shower because the water was scolding hot. That same morning, we literally brushed our teeth in hot water. I always look for a Hampton Inn wherever we go because they are consistently good. However, with the exception of the breakfast and the comfortable bed, this one was below the standard.
Stayed 5 nights in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay because of the friendly staff and the quiet evenings after a long day of fun and activities in the area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean facility.
Stayed 2 nights in Dec 2023

10/10 Excellent

justin

Business traveller
Liked: Staff & service
The clerk at the front desk was fantastic. Knew her duties well, went above and beyond. Had good food suggestions and multiple suggestions for airport transportation.
Stayed 1 night in Dec 2023

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a great hotel for the price. only cons are it is very dark outside the property in the parking lot, a very large parking lot but poorly lit. bed mattress are too soft. other than that great Hotel
Stayed 3 nights in Nov 2023
Response from Michael Roney on 22 Nov 2023
Thank you so much for the great review and for taking the time to fill it out! We sincerely hope to see you again soon on another stay in Lakewood!Warm Regards,Michael Roney

10/10 Excellent

Kc

Liked: Cleanliness, staff & service, property conditions & facilities
it was an amazing stay
Stayed 3 nights in Nov 2023
Response from Michael Roney on 22 Nov 2023
Thank you so much for the great review and for taking the time to fill it out! We sincerely hope to see you again soon on another stay in Lakewood!Warm Regards,Michael Roney

10/10 Excellent

marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and extremely helpful with directions and area information.
Stayed 1 night in Nov 2023
Response from Michael Roney on 22 Nov 2023
Thank you so much for the great review and for taking the time to fill it out! We sincerely hope to see you again soon on another stay in Lakewood!Warm Regards,Michael Roney

8/10 Good

Verified traveller

Option for extra specious rooms and good service.
We got the really large 2 bedroom suite. It was great to have all the space. They do a pretty good job on breakfast for what it is. My only thing is, and maybe it is weird or overly critical, but there is sort of a creepy vibe overall, especially when you're walking down the halls. The low, white lighting combined with the carpet and the excessive symmetry feels like a hall of mirrors in a horror movie. But the lobby and rooms have more life to them.
Stayed 1 night in Nov 2023
Response from Michael Roney on 22 Nov 2023
Thank you for taking the time to leave us a review. We are always striving to improve our service, so your feedback is greatly appreciated! I apologize, on behalf of the entire staff, for any inconvenience and hope that you decide to stay with us again. If you do, please call ahead of time so we have a chance to make your next stay a 10/10! Thank you again for your time and have a great day.Warm Regards,Michael Roney

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Michael Roney on 22 Nov 2023
Thank you so much for the great review and for taking the time to fill it out! We sincerely hope to see you again soon on another stay in Lakewood!Warm Regards,Michael Roney

10/10 Excellent

Rodney

Stayed 4 nights in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Nov 2023
Response from Michael Roney on 14 Nov 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk
Stayed 1 night in Nov 2023
Response from Michael Roney on 14 Nov 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easy to get to, quiet, and clean. The Hampton breakfast is always a great way to start the day. Great value.
Stayed 1 night in Nov 2023
Response from Michael Roney on 14 Nov 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in great shape with a very good breakfast.
Stayed 1 night in Nov 2023
Response from Michael Roney on 14 Nov 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

6/10 Okay

Feda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Michael Roney on 14 Nov 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael Roney on 9 Nov 2023
Thank you for taking the time to fill out our survey. We greatly appreciate your business and your time.Warm Regards,Michael Roney

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Rooms were a little outdated (carpet, popcorn ceiling).
Stayed 3 nights in Nov 2023
Response from Michael Roney on 9 Nov 2023
Thank you for taking the time to leave us a review. We appreciate your time and business.Warm Regards,Michael Roney

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
This hotel is both comfortable and affordable. Everything was clean, good breakfast and close to a lot of attractions/ food.
Stayed 2 nights in Nov 2023
Response from Michael Roney on 7 Nov 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

6/10 Okay

Bob

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clearly we were not guests!
In many small ways we were not treat as a guest. One morning we were sitting at a table in the lobby enjoying breakfast. We had finished our meal, watching the TV and suddenly the TV turned off. It was 10:00 AM and breakfast was over. Eventhough the kitchen was closed at 10:00 the lobby was open, but with no TV. It felt like we should leave. The TV in our room was not operating correctly. The front desk explained that there was probably snow on the dish on the roof but because there is no maintenance on the weekend there was nothing he could do. Those were two examples of a poor experience .
Stayed 5 nights in Oct 2023
Response from Michael Roney on 24 Nov 2023
Thank you for taking the time to leave us a review. We are always striving to improve our service, so your feedback is greatly appreciated! I apologize, on behalf of the entire staff, for any inconvenience and hope that you decide to stay with us again. If you do, please call ahead of time so we have a chance to make your next stay a 10/10! Thank you again for your time and have a great day.Warm Regards,Michael Roney

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly. A wide range of hot breakfast items. Free water and coffee in the lobby all day and night. Quiet and comfortable stay!
Stayed 1 night in Oct 2023
Response from Michael Roney on 29 Oct 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
The beds were soft shower was clean water hot
Stayed 1 night in Oct 2023
Response from Michael Roney on 29 Oct 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very helpful and went out of his way to help us.
Stayed 1 night in Oct 2023
Response from Michael Roney on 26 Oct 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

2/10 Terrible

Brandi

Stayed 1 night in Oct 2023
Response from Michael Roney on 22 Nov 2023
Thank you for taking the time to leave us a review. I apologize for any inconvenience you may have experienced while staying with us. Please call ahead if you choose to stay again, or if you would like to discuss your stay in further detail.Warm Regards,Michael Roney

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Michael Roney on 22 Nov 2023
Thank you so much for the great review and for taking the time to fill it out! We sincerely hope to see you again soon on another stay in Lakewood!Warm Regards,Michael Roney

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Michael Roney on 26 Oct 2023
Thank you so much for taking the time to leave us a review! We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

6/10 Okay

Ariel

Business traveller
Liked: Staff & service, property conditions & facilities
Okay but could use some upgrades
Had a nice stay here. The room layout was nice and spacious, had a mini fridge and microwave. I thought the bed was comfortable but my partner thought it was way too hard and couldn't sleep. The bathroom had some issues.. the fan was running continuously and really loud, and there was a very septic smell coming from the sink drain, maybe improper vent piping? The lighting of the entire room was also strange, the only light switch in the room went to the light inside the closet, and every other light you had to turn on individually. The complimentary breakfast was what you'd expect, not inedible. The staff was very friendly and nice. Great location, easy to walk around that part of town.
Stayed 2 nights in Oct 2023
Response from Michael Roney on 24 Oct 2023
Thank you so much for taking the time to leave us a survey. We are always striving to improve our service, so your feedback is greatly appreciated! On behalf of the entire staff, I would also like to apologize for any and all inconveniences you experienced while staying with us. If you would like to discuss your stay in further detail, please call the number below, extension 0. Thank you again for your time, and have a great day!Warm Regards,Michael Roney

10/10 Excellent

Sheri, OXNARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, professional, and accommodating. The outside of the property was clean and well landscaped. The lobby and breakfast area was clean.
Response from Michael Roney on 17 Oct 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

10/10 Excellent

Sheri, OXNARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, Clean lobby, breakfast room, clean rooms & bathrooms. Breakfast food choices were good. All staff members were very polite & accommodating.
Stayed 4 nights in Oct 2023
Response from Michael Roney on 17 Oct 2023
Thank you so much for taking the time to leave us a second review! Much appreciated!Warm Regards,Michael Roney

10/10 Excellent

lexee

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Oct 2023
Response from Michael Roney on 17 Oct 2023
Thank you so much for taking the time to leave us a review! Your kind words were very appreciated and passed along to the staff. We sincerely hope to see you again soon on another stay!Warm Regards,Michael Roney

6/10 Okay

Jeanne, Cedar Hills

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The lobby looks great, the eating area is huge - much appreciated. The breakfast is the typical hot fare of waffle bar - but this comes with whipped cream & mini chocolate chips! Oatmeal & toppings, cold cereal, eggs, potatoes, and a hot meat option. BUT.... the rooms are DATED. Beds are super soft and room 323's sofa bed was all springs and no padding. Seriously. I asked the staff if there was a better room and they said no, all the beds are original to opening. This is a HILTON!! A HILTON - sooo subpar in the rooms with the worst condition of beds I've seen in a long time for that quaility of a hotel. Also, the room water temp was hot or scalding. No cold. I called to the front desk and they said yeah, the maintenance man is working on that - adjusting one room at a time. I had to fill a cup with water and leave it out to cool down!!!!!!!!!! Also re: Parking. There is insufficient parking and the parking stalls are too narrow. If a truck is in a stall, good luck getting out when parked next to it. There's some extra parking way out back in a communal Union area - but it made it sound like it wasn't Hilton property. So make sure you get to your hotel earlier than later.
Stayed 1 night in Oct 2023
Response from Michael Roney on 10 Oct 2023
Thank you for taking the time to leave us a review. We are always striving to improve our service, so your feedback is greatly appreciated! I apologize, on behalf of the entire staff, for any inconvenience and hope that you decide to stay with us again. If you do, please call ahead of time so we have a chance to make your next stay a 10/10! Thank you again for your time and have a great day.Warm Regards,Michael Roney