Reception

Reviews of DoubleTree by Hilton Denver - Aurora

4 out of 5
DoubleTree by Hilton Denver - Aurora
13696 E Iliff Pl, Aurora, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1012 reviews" "
Rating 8 - Good. 250 out of 1012 reviews" "
Rating 6 - Okay. 89 out of 1012 reviews" "
Rating 4 - Poor. 40 out of 1012 reviews" "
Rating 2 - Terrible. 53 out of 1012 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lezer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was great except the slow service at front desk, unsolicited political conversation from old security guy and the hot tub wasn’t working!
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Montel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice you won’t be disappointed. This is a great place to stay stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renee was a great welcome to the hotel, and made check in very pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

John

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Limited airport shuttle hours. And every little detail is an up charge. Not even free coffee. Paint peeling off the bathroom ceiling bathroom fixtures broken.
Stayed 1 night in Mar 2024
Response from Scott Turbow on 20 Mar 2024
Dear John,Thank you for staying with us. We are very clear and transparent in our shuttle which runs from 6am -10pm, 7 days a week. It is posted on our site and on this site and I am sorry that you feel that you unclear. We do provide complimentary coffee in all guests rooms and have a Starbucks machine in the lobby that is not complimentary. I apologize that these were not a fit for your needs.We hope that you will consider us again on your next visit to the area.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Carrie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very nice, the staff were very helpful and friendly. The restaurant is reasonably priced, has good food, and had gluten free options for my son who has celiac. Our request for adjoining rooms was easy. The rooms are comfortable and the noise level was low.
Stayed 1 night in Mar 2024
Response from Scott Turbow on 22 Mar 2024
Dear Carrie,Thank you for taking the time to share your thoughts about your recent stay. It was our pleasure to host you and to do our best to take care of anything you needed during your trip. We hope to see you again on your next visit to the Aurora/Denver area.Safe travelsScott TurbowGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Mar 2024
Response from Scott Turbow on 20 Mar 2024
Dear Jennifer,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Scott Turbow on 20 Mar 2024
Dear Anastasia,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

6/10 Okay

Amber

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a nice hotel, but the hot tub was broken, and the pool was supposed to be closed due to heath concerns but they didn't put up a closed sign, so people (including my kids!) were still swimming. We didn't find out until a few days AFTER.
Stayed 4 nights in Mar 2024
Response from Scott Turbow on 20 Mar 2024
Dear Amber,Thank you for staying with us and for taking the time to share your thoughts. I apologize that our hot tub was broken. We worked hard to fix it as soon as possible.In regards to the pool, your statement is not true. Our pool is tested and inspected regularly and in the case you are referring, in an abundance of caution, we had it cleared to open by the local health inspectors.Thank you again for staying with us.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Hali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it here so much! Very clean, comfortable rooms. Convenient to the grocery stores and restaurants. We stayed for a week and didn’t have a single problem. It was absolutely amazing.
Response from Scott Turbow on 20 Mar 2024
Dear Hali,Thank you for taking the time to leave such a great and thorough review. We are so happy to hear that you had a great time with us. We hope to see you again on your next visit to the Aurora/Denver area.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Barry, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott Turbow on 13 Mar 2024
Dear Barry,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, amenities
Everything was good , but the prices of the coors light was a bit much .
Stayed 1 night in Mar 2024
Response from Scott Turbow on 13 Mar 2024
Dear Thomas,Thank you for staying with us and for sharing your thoughts. We are glad that you enjoyed the hotel and the Coors Light and we hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Kenya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and very clean!!!!
Stayed 3 nights in Feb 2024
Response from Scott Turbow on 13 Mar 2024
Dear Kenya,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right next to highways and trains. Great dinning in the area as well
Stayed 1 night in Dec 2023
Response from Scott Turbow on 28 Feb 2024
Dear Charles,Thank you for taking the time to share your thoughts about your recent stay. We are glad that you enjoyed the location of hotel as well as the hotel overall. It was our pleasure to host you and we hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

8/10 Good

CHAN YOUNG EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Scott Turbow on 28 Feb 2024
Dear Chan Young Edward,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

8/10 Good

Johnny

Stayed 1 night in Feb 2024
Response from Scott Turbow on 22 Mar 2024
Dear Johnny,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

6/10 Okay

Ulysse

Stayed 1 night in Feb 2024
Response from Scott Turbow on 20 Feb 2024
Dear Ulysse,Thank you for staying with us. We are glad to see that you enjoyed your stay and hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice Hotel with good breakfast.
Stayed 2 nights in Feb 2024
Response from Scott Turbow on 19 Feb 2024
Dear Dario,Thank you for staying with us and for taking the time to share your thoughts. We are glad that you enjoyed the hotel and our breakfast. We hope to see you again on your next visit to the Aurora/Denver area.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Mina

Stayed 2 nights in Feb 2024
Response from Scott Turbow on 22 Mar 2024
Dear Mina,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Got help w anything I need it
Stayed 1 night in Feb 2024
Response from Scott Turbow on 9 Feb 2024
Dear Erika,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and help you with anything that you needed. We look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

8/10 Good

Toan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling fan as crumbling from water damage by they quickly moved me to another room
Stayed 1 night in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear Toan,Thank you for staying with us and for taking the time to share your thoughts. I apologize for the issue you experienced during your stay and am glad that we could immediately rectify it for you. We look forward to seeing you again on your next visit to the Aurora/Denver area.Safe travelsScott TurbowGeneral Manager

6/10 Okay

Lynn

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I was really bummed with the fact that the hot tub did not work while we were there because I was really looking forward to using that and one night we had a fire alarm so that kind of sucked woke me up in the middle of the night scared to death… And our TV did not work the whole time we were there until the last day, so even though in someways, I was impressed with this place in someways I was not so impressed
Stayed 4 nights in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear Lynn,Thank you for staying with us. We are sorry that the hot tub was closed during your stay. Sometimes situations occur that are outside of our control and I assure you that we worked as quickly as possible to get it fixed. In regards to the Fire Alarm, we value our guest safety very highly and want to take care of all of our guests. We never want the Fire Alarm to go off either and did our best to work with the Fire Department to address the issue. We hope that you will consider us again on your next visit to the Aurora/Denver area.Safe travels,Scott TurbowGeneral Manager

8/10 Good

joshua

Travelled with family, Travelled with group
Great nice clean hotel very nice rooms and I enjoyed my stay only issue I had was getting double charged for the stay do to a app issue with pre checking in but after many frustrating calls it was fixed that was the only downside to the stay
Stayed 1 night in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear joshua,Thank you for staying with us and for taking the time to share your thoughts. We are glad that you enjoyed your stay and that we were able to help you with the double charge issue when you checked in via the Hilton App. It was our pleasure to assist you and we hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Kenyatta, Riverview

Stayed 1 night in Jan 2024
Response from Scott Turbow on 22 Mar 2024
Dear Kenyatta,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Mary, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jappy
Stayed 1 night in Jan 2024
Response from Scott Turbow on 29 Jan 2024
Dear Mary,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel as be staff were great.
Stayed 1 night in Jan 2024
Response from Scott Turbow on 29 Jan 2024
Dear Jeanette,Thank you for staying with us and for taking the time to share your thoughts. I am delighted to hear that you enjoyed your experience with the staff. We try to take great care of our guests and we are glad that it made a difference for you. We hope to see you again on your next visit to the Aurora/Denver area.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place!
Stayed 1 night in Jan 2024
Response from Scott Turbow on 29 Jan 2024
Dear Pete,Thank you for taking the time to share your thoughts about your recent stay. We are glad that you found it to be a very nice place and we look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Brooklynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby, room and pool were all very clean and quiet. I felt very safe in this hotel! Plus fresh hot chocolate chips cookies! The restaurant was delicious and reasonably priced. 10/10 recommend.
Stayed 1 night in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear Brooklyn,We are delighted to hear that you had such a great overall experience on your recent stay with us. It was our pleasure to host you and to earn that 10/10. We hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Will book again if in the Denver area
Stayed 3 nights in Jan 2024
Response from Scott Turbow on 22 Jan 2024
Dear Kelly,Thank you for staying with us and for taking the time to share your thoughts. We are delighted to hear that you enjoyed the hotel and hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

6/10 Okay

BRANDON

Stayed 2 nights in Jan 2024
Response from Scott Turbow on 22 Jan 2024
Dear BRANDON,Thank you for staying with us. We appreciated hosting you as our guest and hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Scott Turbow on 22 Jan 2024
Dear Tanya,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear Jorge,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

8/10 Good

Doris

Stayed 1 night in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear Doris,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

10/10 Excellent

Franco

Stayed 1 night in Jan 2024
Response from Scott Turbow on 9 Feb 2024
Dear Franco,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

6/10 Okay

Whitney

Stayed 1 night in Jan 2024
Response from Scott Turbow on 22 Jan 2024
Dear Whitney,Thank you for staying with us. We appreciated hosting you as our guest and hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Whitney

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Scott Turbow on 15 Jan 2024
Dear Whitney,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Michelle Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 1 night in Jan 2024
Response from Scott Turbow on 22 Jan 2024
Dear Michelle Rene,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and that you found the hotel to be very beautiful. We look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

samir

Stayed 1 night in Jan 2024
Response from Scott Turbow on 15 Jan 2024
Dear samir,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

10/10 Excellent

cassandra

Stayed 1 night in Jan 2024
Response from Scott Turbow on 15 Jan 2024
Dear cassandra,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Scott Turbow on 15 Jan 2024
Dear Andrew,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

10/10 Excellent

Fabio

Stayed 4 nights in Dec 2023
Response from Scott Turbow on 15 Jan 2024
Dear Fabio,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

6/10 Okay

Jerome

Stayed 1 night in Jan 2024
Response from Scott Turbow on 22 Jan 2024
Dear Jerome,Thank you for staying with us. We appreciated hosting you as our guest and hope to see you again soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Jan 2024
Response from Scott Turbow on 15 Jan 2024
Dear Christina,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a wonderful experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

JORGE

Travelled with family and small children
Liked: Amenities
Beautiful property close to airport and access to major hwy.
Stayed 5 nights in Dec 2023
Response from Scott Turbow on 22 Jan 2024
Dear Jorge,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Scott Turbow on 6 Jan 2024
Dear Jason,Thank you for staying with us and for taking the time to share your thoughts. It was our pleasure to host you and we look forward to seeing you on your next visit to the Aurora/Denver areaSafe travels,Scott TurbowGeneral Manager

10/10 Excellent

Duc

Stayed 1 night in Dec 2023
Response from Scott Turbow on 6 Jan 2024
Dear Duc,Thank you for taking the time to leave us a review from your recent stay. We are glad to see that you had a great experience and look forward to welcoming you back soon.Safe travels,Scott TurbowGeneral Manager

10/10 Excellent

Alison

Stayed 1 night in Dec 2023
Response from Scott Turbow on 6 Jan 2024
Dear Alison,Thank you for staying with us. We appreciated hosting you as our guest and hope to see you again soon.Safe travels,Scott TurbowGeneral Manager