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Shower was disgusting. Mould in all the grout.
I had very bad reaction and am still suffering from this
Cheryl
Stayed 2 nights in Aug 2023
Response from Raine Franks on 1 Sept 2023
Dear Mrs. Ryan, We understand that your recent stay fell short of your expectations, however, the AC that you have complained is new and clean. Our in-house technician checked again and found no mould. As for the grout in the shower, those were marks/paint and we can guarantee that all our motel rooms have gone through their preventive maintenance and deep cleaning as scheduled. Upcoming renovations are also scheduled some time this year.
Disappointed with accommodation after 4 star rating on website. Room was large however furniture needs updating. The fridge in room 1 desperately requires replacing. It is the first thing you notice when you enter, it looks very dirty but actually is very rusty and automatically gives you an unwelcoming feeling.
This was a pleasant stay in a pleasant are. The town lack decent food.
gary
Stayed 4 nights in Apr 2023
Response from Tanti on 30 Apr 2023
Dear Gary, Thank you for sharing your feedback. Our commitment to providing an exceptional service to our guests is our top priority.We look forward to welcome you again Gary.Best regards,Tanti Ramayana
Hotel staff was accommodating and friendly. The location is great, right across the beach. Make sure to call ahead for dinner at The Old Pearler. Best food in town, supposedly, but small, so they don't take walk-ins.
Matthias
Stayed 2 nights in Apr 2023
Response from Tori on 29 Apr 2023
Hi Matthias, We are so glad you enjoyed your stay. Thank-you for taking the time to review our resort. We wish you all the best for the future & look forward to welcoming you again any time.
Bathroom, shower and amazing fluffy towels!!
Staff were very helpful and kind.
Ian
Stayed 4 nights in Apr 2023
Response from Tori on 28 Apr 2023
Thank-you very much for your kind review. We are thrilled that you enjoyed your stay and will welcome you back with open arms in the future. Thanks, Tori
I accidentally reserved a room for two days starting January 31, I arrived December 31! The reception was awesome, she politely switched my booking with no additional charge and contacted Expedia for me. I think that is exceptional especially considering it was New Years Eve.
Dean
Response from Raine Franks on 6 Jan 2023
Dear Mr. Dean,Thank you for sharing your recent experience with us. We make sure to accommodate our guest's requests and provide an exemptional customer service. It was a pleasure having you here in our resort and we look forward to having you back again.Have a great day!
Spacious room with big bed, ample storage space and sitting area. Decor is slightly dated but sufficiently clean and comfortable, with a nice pool and plenty of parking. Convenient location with two petrol station nearby and waterfront views. The standout point would be the staff: super friendly and helpful, going above and beyond to help us locate and send some items we accidentally left behind. Amazing stay for us and would stay again.
Chelsea
Stayed 3 nights in Dec 2022
Response from Raine on 1 Jan 2023
Dear Chelsea,Thank you for sharing your recent experience with us. We are glad that you had a wonderful stay. We look forward to having you again. Have a happy new year!
So booked the ocean view room but got one at the back side of the hotel after driving 12 hours the last thing i wanted to do was track down the person to sort the problem other then that was good place friendly people they even left the key with the bar keep as i was arriving after closing witch was good only problem was i payed more for the ocean view room and didnt not get it
Rodney
Response from Raine on 17 Dec 2022
Dear Mr. Taylor,We apologize if your recent stay fell short of your expectations. The room that was booked online is Ocean SIDE room that is why it has a different view. Our Ocean FRONT rooms has a full view of the ocean. You may visit our website to have a look at our different room categories.Thank you.
Lovely view! The guy doing the blowing with his blower needs to be more mindful of vehicles - our car was absolutely sandblasted!
Great bed but maintenance (ie blocks of wood under the bed and foam around power points to stop it pushing into the wall need attention.
Lovely lovely staff.
Mary-Ellen
Stayed 2 nights in Nov 2022
Response from Raine on 25 Nov 2022
Dear Ms. Mary-Ellen,Thank you very much for sharing your experience with us. We sincerely apologize that your recent stay fell short of your expectations. We have already informed the team rectify the concerns raised. We value your feedback and this will be utilized for the improvement of our services.
Unfortunately no internet in rooms. Enjoyed staying in this traditional style hotel.
Mary
Stayed 1 night in Nov 2022
Response from Raine on 25 Nov 2022
Dear Ms. Mary,Thank you very much for sharing your experience with us. We sincerely apologize that your recent stay fell short of your expectations. We have been experiencing unstable internet connection and informed the respective party to rectify the concerns raised. We value your feedback and this will be utilized for the improvement of our services.
8/10 Good
Anne
Travelled with partner
30 Oct 2022
Liked: Cleanliness
Looking a bit tired. In need of maintenance
Anne
Stayed 1 night in Oct 2022
Response from Raine on 31 Oct 2022
Dear Ms. Anne,Thank you for sharing your recent experience with us. We sincerely apologize that your recent stay fell short of your expectations. We value your feedback and this will be utilized for the improvement of our services.
8/10 Good
Mark
29 Oct 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower area of the room has been renovated but rest of the room is in need of an update in furnishings and decor
Mark
Stayed 3 nights in Oct 2022
Response from Tanti on 29 Oct 2022
Dear Mark,Thank you very much for sharing your experience with us. We sincerely apologize that your recent stay fell short of your expectations. We value your feedback and this will be utilized for the improvement of our services. Best Regards,Tanti Ramayana
Property is in a great location. Its worth the stay if in the area of Monkey Mia
David
Stayed 3 nights in Sep 2022
Response from Tanti on 21 Sept 2022
Dear David,Thank you very much for your valuable feedback, we are happy to know that you have an enjoyable stay with us.Looking forward to welcoming you soon.Best regards,Tanti Ramayana
Dear Gemma,Thank you very much for your valuable feedback, definitely will share to our entire staff. We are happy to know that you have an enjoyable stay with us.Looking forward to welcoming you soon.Best regards,Tanti Ramayana
Dear Simon,
Thank you very much for your recent stay with us. Really appreciated you valuable feedback and definitely will share to the team to improve our service to our guests.
Looking forward to welcoming you back soon in our resort.
Best regards,
Tanti
Dear Chris,
Thank you very much for your recent stay with us. Really appreciated you valuable feedback and definitely will share to the team to improve our service to our guests.
Looking forward to welcoming you back soon in our resort.
Best regards,
Tanti
The resort was clean, the beds very comfortable and the rooms a good size. The location is convenient and good parking. The restaurant food was good.
The receptionist was helpful and lovely.
Hazelyn
Stayed 1 night in Apr 2022
Response from Tanti on 11 Apr 2022
Dear Hazelyn,
Thank you very much for your recent stay with us. Really appreciated you valuable feedback and definitely will share to the team to improve our service to our guests.
Looking forward to welcoming you back soon in our resort.
Best regards,
Tanti
Good morning Anonymous. We are very sorry you didn't enjoy your stay with us. Would you be able to tell us what we could improve, so the next guest has a more enjoyable stay with us, please?
Dear Norma,
Thank you for your recent stay with us.
We are really appreciate your feedback and will share it to the team.
We are waiting for your future stay with us here in shark Bay.
Best regards,
Dear Phillip,
Thank you very much for your stay with us. Look forward
to welcome you again.
Best regards,
Tanti
8/10 Good
Verified traveller
Travelled with partner
1 Jun 2021
Liked: Cleanliness, staff & service, amenities
The property was in a fantastic location and given the lack of restaurants in Denham it was good to have one attached to the property. The room was spacious and the bed very comfortable. All that said, the hotel was a little run down and could do with a facelift.
We were surprised how big the rooms are and were happy with it. The location is very good and its across the road from the beach. Local stores, bottle-o's and lunch/dinner options were nearby. Noise wasn't an issue and staff were friendly. The meals at the pub were fantastic but expect to pay a lot in this country town. The room rates was reasonable. Highly recommended.
The hotel was good. Good location and amenities. The reception staff need far more training.
Mobin
Stayed 2 nights in Sep 2020
Response from Tanti on 18 Oct 2020
Dear Mobin,
Thank you very much for your feedback.
We will address this internally to create memorable stay to our guests and looking forward to welcome you back at the Heritage Shark Bay.
Best Regards,
Tanti Ramayana