Executive lounge
Check availability

Reviews of The Acura BMK

4 out of 5
The Acura BMK
452/453, Civil Lines, Adjacent to Rajiv Chowk, Gurugram, Delhi N.C.R

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 41 reviews" "
Rating 8 - Good. 14 out of 41 reviews" "
Rating 6 - Okay. 8 out of 41 reviews" "
Rating 4 - Poor. 6 out of 41 reviews" "
Rating 2 - Terrible. 4 out of 41 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

TAKAHIRO

2/10 Terrible

Ashutosh

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
All fixtures are very old and in poor condition. Door lock was not working and staff didn't bothered to correct it. Had to wait for 2 hours outside room to get it fixed.
Stayed 1 night in Feb 2024

4/10 Poor

Dr. Deen Bandhu

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
A small and less unpopular hotel which has been made years ago and has been forgotten. For years there has been no renovation or repair. Everything in the room was old, damaged and rusty. The mini-bar was not cleaned for months at least and was not working. Changing them didn’t work either. Locker in the room was good and for a change, working. The rooms didn’t have any heating installation and India is terribly cold at 5’ C. So this made my stay annoying. On top of that, Expedia reservation was not found by the hotel and even with my printed confirmation the only two young men were reluctant to accommodate me. It took them 20 minutes to accept my reservation. I paid additionally for breakfast dinner but they said they can’t see the dinner included in the booking. So I had to go out for dinner. The location if not that good for walking but is indeed nearby a station. Shops and restaurants are not on walking distance. Breakfast was basic but Ok. Service staff were polite and helpful. No question to come back.
Stayed 2 nights in Jan 2024

4/10 Poor

Ashutosh

Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Disliked: Staff & service

8/10 Good

Lobhana

Liked: Cleanliness, staff & service
Good place to stay
Good stay at Acura BMK. According to the stars given to the hotel, room can be more spacious. Food is good, but they need to have more options for the breakfast. This place is near by metro station & cyber city, so location is good.

6/10 Okay

ajit, Noida, India

Liked: Cleanliness, staff & service
Their USP
Extremely courteous staff with no obvious expectations of a tip. So you feel like obliging. This makes up for the small rooms. Overall value for money.

8/10 Good

David, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little oasis in Hectic Gurgaon
I really enjoyed my stay while undergoing a physical exam at Medanta Hospital. The staff of the hotel were great and very helpful when I needed to arrange a late check out. The restaurant's food is superb. If I find myself back in Gurgaon I will be back at the Acura.

6/10 Okay

mr123

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with good ambience.
Room service staff, restaurant staff were all excellent. Except the manger, who wasn't that professional. Over all the stay was good..

4/10 Poor

Tung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

vb, Chandigarh

Disliked: Staff & service, property conditions & facilities
Poor staff behaviour
Will never stay and never recommend. Pathetic service.

6/10 Okay

Prasanth, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
Eat out if you plan to check in late
It was a late check-in, around 2315 owing to a delay in the flight. The kitchens were closed and so was the bar and the only option available were cookies which were avoided. It would have been ideal if they had a 24 hr menu considering that it is a business hotel. A stocked mini bar would have been ideal. The WIFI credentials need to be given by default and not only on request. Breakfast was a pleasant surprise and a good spread. Service levels at the restaurant were high.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Ok, but would not stay here again.
The hotel hallways stunk and the room carpet had stains all over. The service during the breakfast buffet was decent.

8/10 Good

KISHOR, Portsmouth.Cosham

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not bad for price. will stay again.
Actual hotel was fine, however it was hard to describe to tuk tuk or taxi driver and hard to find. When we entered our room it was smelly but dispersed once aircon kicked in. Breakfast was good and faultless for cleanliness. Staff was polite and curteous.

8/10 Good

Ethan, Kfar Veradim Israel

Liked: Cleanliness, property conditions & facilities, room comfort
Good value business stay.
Good business hotel. Easy access. Value for money. Excellent morning omelettes. Only complaint very slow check in and checkout.

2/10 Terrible

Paritosh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at Acura BMK
I would like to recommend Gaurav Gautam +919717896531 for his help. He assisted with directions to reach the hotel and additionally ensured that the stay was a pleasant one.

6/10 Okay

Harpreet, NCRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Pleasant and comfy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not bad
The hotel was perfectly located for our purpose and the staff were friendly and helpful. For some reason, airconditioning in our room didn't work. However, the hotel staff gave us a room heater which worked fine. Breakfast was good and wi-fi worked OK.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but some wrong info
I decided to go for a night to get some relief from busy city life. It was a tough time locating the hotel as the location and phone number on expedia is wrong and the hotel staff had no idea about the rose garden even though it was right next to it. it was raining heavily that day. Once I reached , it was surprising to know that the valet was on leave and that I would have to park on my own in heavy rain. But once I got inside the hotel, it got better. I was upgraded to executive room and was offered welcome drink. They had no problem in my request for late check out of 1pm ( I checked in around 10 pm) . The room was nice and big and pretty spacious. The bathroom had a tub and a glass window to the room so that was nice.

6/10 Okay

Ani, Rudarpur

Liked: Room comfort
Good hotel with small swimming pool
Overall hotel is good....but their swimming pool is really very small & in poorly maintained condition...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAS BAD
BAD EXPERIENCE , VERY RUDE STAFF AND THE HOTEL HAD AWFUL SMELL. .

10/10 Excellent

CameraInHand, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made business travel a pleasure
great value for the price. I'd stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ashish, Mumbai

Good budget hotel
I would rate it as a 3 star hotel instead of 4 cause of following concerns. In smoking room no way out for smoke as hotel doesn't allow windows to be opened and no exhaust fan or conditioning system.

10/10 Excellent

Guest from Uzbekistan, Tashkent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendy staff
Clean rooms and beddings! Pleasant silence! Friendly staff!

8/10 Good

D, europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough for the price range
In general it was good except the first night, no hot water, the door would not open every time we went in etc. We then got upgraded and all the problems disappeared. Most of the people working here are very friendly and helpful. Especially the day manager would go out of his way to make things happen for us.

6/10 Okay

kamaljeet, toronto

Disliked: Cleanliness, staff & service, room comfort
Not Worth it
The staff on reception gave me wrong information about breakfast included with my room and in morning after I had my breakfast they came with 1000 bill like they were waiting for me to finish my breakfast and boom sir please sign ... when i explain them that your own staff told me that its included but the Manager is like we called him and he said NO I DIDNT EVEN TALK ABOUT BREAKFAST so without solving the issue they were like SIR ITS THE POLICY WE CANT DO ANYTHING >>>>>> but the website where i booked listen to me and solved the issue

8/10 Good

kh, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely service, comfortable room
We loved the hotel and will stay again, the only negative was when we needed and asked for a taxi it didt't come so we took a tuk-tuk in the street instead. We still highly recommend the hotel
Response from VishnuSingh19 on 25 Jan 2014
Dear Guest, We are honestly on moon with your review. Thank you so much for choosing stay with us and for your amazing stay. I am so proud of the team at The Acura BMK for the 'Royal' experience they created for you. I am so happy to know that you had a wonderful stay and were thoroughly impressed with the setting of the resort quality of accommodation and services. I am delighted to know that every aspect of your experience was excellent. Warm welcome, delicious food and attentive service left a great impression on you. It feels so special to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories of our guests. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. We are proud to have you as an ambassador of The Acura BMK and look forward to welcome you back soon! Best Regards, Vishnu Kumar Singh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
very good hotel according to the price.But food is not satisfactory.
Response from VishnuSingh19 on 24 May 2014
It was a pleasure to have you stay with us at “The Acura BMK” and we thank you for sparing your valuable time to share your feedback through Expedia We are delighted to receive your detailed feedback and to learn that you had a wonderful experience at our hotel. For food part, the acura team make sure it would be on higher side and on your next visit you feel the differences. The team is our strength and your recognition inspires us to strive harder towards excellence. Thank you for recommending The Acura BMK. We look forward to the pleasure of welcoming you back in the not too distant future. With Regards, Vishnu Kumar Singh

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service
not so good
I had stayed in Accura BMK with my family in July 2013 for 2 days , both the days we had issues day 1 we were charged for extra dinner item which we didn't ordered. Day 2 we had asked house keeping to not to clean the room but still when we reached the hotel in evening we found a cleaning staff in bathroom but with not cleaning stuff not sure what we he doing there despite our clear instruction to not to clean room. The staff put the onus of proof on the customer
Response from VishnuSingh19 on 24 May 2014
Dear Guest, Thank you for posting your feedback on Expedia!!! I deeply regret that during your stay with us, you were disappointed with the quality of services given by housekeeping staff . Your feedback has been shared with our Executive House Keeper and let me assure you that greater care will be taken in the future. I apologies for the inconvenience caused to you on account of House Keeping staff who were not able to meet your expectations. Let me assure you that the issues have been taken up with all the seriousness that it deserves. Your feedback is most valuable to us which helps us to improve our service. We look forward to welcoming you back and we shall spare no effort to ensure that The Acura BMKl continues to be your “Home” when you are in Gurgaon. Warm regards, Vishnu Kumar Singh

8/10 Good

Shamsher Ali, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at best price
This is very good hotel for Business visit. It is conveniently located from Rajiv chowk. Entire staff is courtesies & takes good care of you. Breakfast is good. Bad thing is that food is expansive & there is not a single good restaurant around it so one has eat in restaurant or order through room service.
Response from VishnuSingh19 on 24 May 2014
Dear Guest, Thank you for choosing to stay at The Acura BMK and for sharing detailed feedback of your stay through Expedia We are very happy to learn that you had an enjoyable experience at our hotel and that our services and facilities exceeded your expectations. Our team members are very motivated when we receive such feedback. It encourages them to continue making an effort towards newer heights of excellence. Thank you for recommending The Acura BMK We look forward to the pleasure of welcoming you back in the not too distant future. Warm Regards, Vishnu Kumar Singh

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel good staff
Really liked the hotel it was clean and professional and friendly staff. Outside the hotel on e is back to hustle and bustle on a street that for India is quite clean and quiet. Hotel staff could be provided with tourist information to assist tourists although it is a hotel used by business people most likely. But as tourists we can find that stuff on line anyway. Location is great if one is going to sector 32 where majority of offices are. However the map gives an impression that it is walking distance better a tuc tuc
Response from VishnuSingh19 on 25 Jan 2014
Dear Guest, Thank you for choosing The Acura BMK for your stay and for a fantastic review. I am delighted to know that every aspect of your experience was excellent. Warm welcome, delicious food and attentive service left a great impression on you. It feels so special to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories of our guests. Our endeavor is to be known for friendly, intuitive and personalized service and it is great to know that you were impressed with the personal touch in our service delivery. Service excellence with the urge to anticipate and comply with guest needs is what we believe in. I am so happy to know that you got to experience the best of our hospitality. Thank you so much once again for your acknowledgment of our teams’ genuine care and concern, and all the special touches they provided to make your stay so memorable with us. Many thanks again for taking the time to write the review .We hope that you will plan another holiday with us soon! With Regards, Vishnu Kumar Singh

10/10 Excellent

Ping Hay, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good

8/10 Good

Sergey, Туркменистан, г. Ашхабад

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Вайфай работал только у ресепшн (в номере практическиине работал из-за слабого сигнала), текла ванна.Обслуживание и еда в отеле была хорошая.

8/10 Good

alain, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon hotel mais restaurant moyen
restaurant non chauffe

8/10 Good

Hugo, Kivik, Sweden

Liked: Cleanliness, property conditions & facilities, room comfort
Billig övernattning nära flygplatsen
Anlände sent på kvällen men fick mat och dryck även om restaurangen var stängd. Bekväm trpt till flygen nästa morgon. Rummen rena och snygga