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Nice beach access. The pools are nice. The handicap lift chair at the outdoor pool wasn't functional unfortunately. But otherwise, the hotel was a very good facility.
Jeff
Stayed 3 nights in May 2024
Response from Tropical Winds Management on 22 May 2024
We apologize for the inconvenience with the pool lift and have taken the proper measure to ensure it works. We appreciate your business and value your feedback!
Excellent. They had everything you needed.The staff was great and answered all questions I wanted to know.
Harold
Stayed 3 nights in Apr 2024
10/10 Excellent
Frank
5 May 2024
Great place
Frank
Stayed 2 nights in Apr 2024
8/10 Good
Tommye
Travelled with partner
3 May 2024
Liked: Cleanliness, staff & service, amenities
This property is right on the beach and it has a pool. There is a restaurant on site for breakfast and lunch but we didn’t eat there. There is a Longboards on the beach in walking distance. Rooms are large and clean.
Tommye
Stayed 1 night in May 2024
6/10 Okay
Diane
Travelled with partner
2 May 2024
Tried to charge us for resort fees we had already paid for. The floor was dirty in our room. King size bed had a big depression in the middle and couch was like sitting on the floor.
Finding it was a bit tough as we didnt see any sort of sign on the hotel. Had to google a pic to see what it looked like lol. Once there, the front desk lady waa very nice and allowed us to check in early. Great room, very clean, had a stove, and a beautiful view of the ocean. Would definitely stay again.
Michael
Stayed 1 night in Apr 2024
Response from Tropical Winds Management on 30 Apr 2024
We apologize that you had to look for us. But we are pleased that you enjoyed your stay!
No water and AC is too noisy
During night time light was coming thru door
Nitesh
Stayed 1 night in Apr 2024
Response from Tropical Winds Management on 30 Apr 2024
We apologize for the isolated incident that caused us to have to shut down the water for 30 minutes and we will be sure to check on the issue with your door.
I always love staying at Tropical Winds! Super clean, comfortable rooms, nice amenities, friendly staff who are always helpful. Can’t wait to stay again!
The hotel didn’t honor the late check out you advertised in your hotel description. We had to pay an additional charge of $20 to stay for an extra 2 hours. We booked this hotel because Expedia included a late checkout in the nightly price.
Robert E
Stayed 2 nights in Apr 2024
Response from Tropical Winds Management on 30 Apr 2024
We do apologize for any confusion but the normal checkout is 11am and a complimentary late checkout would be 12 noon. For anything later there is a fee.
Our stay was good as far as location and parking. Unfortunately we found 3 bugs in the bathroom. Also the 2nd elevator wasn’t working. I wouldn’t recommend this place. Also the cafe isn’t good food. I will not be staying here again.
Cory George
Stayed 4 nights in Apr 2024
Response from Tropical Winds Management on 30 Apr 2024
We apologize if your stay was less than perfect. Thank you for the feedback.
6/10 Okay
Marc
Travelled with partner
11 Apr 2024
Liked: Cleanliness, staff & service
Room conditions were great - big room, nice views (corner room had 2 windows facing west and north). Outdoor pool area was clean however the pool isn’t heated, so makes it hard to enjoy in the spring when the sun goes behind the building. Indoor pool area needs major upgrades and TLC. However, beach access was a plus and the staff were friendly.
Marc
Stayed 1 night in Apr 2024
Response from Tropical Winds Management on 11 Apr 2024
We value your feedback and will continue to work on improving these areas of trouble.
8/10 Good
Summer
10 Apr 2024
Liked: Amenities
Everything was clean, except some ceiling tiles in the bathroom. Room smelled nice. Was only concerned because of some rat traps I noticed behind the fridge and a dresser in the room. They were pulled out a little far and I checked behind them to make sure there wasn't a reason and I could push them back and noticed two traps. Saw complaints about roaches but didn't see any in my room. All in all was a good stay. Staff was friendly and it was peaceful during my stay.
Summer
Stayed 2 nights in Apr 2024
Response from Tropical Winds Management on 11 Apr 2024
Thank you for this feedback. We often have our pest control team take preventive measures to ensure that there are no issues. We apologize if this alarmed you.
There was one night clerk that wasn't so friendly. But other than that had a great time. The maid service was great. The restaurant downstairs was had very friendly staff. The food was great.
Wendy
Stayed 3 nights in Apr 2024
Response from Tropical Winds Management on 11 Apr 2024
I apologize that you received less than perfect customer service from the PM desk agent. While we pride ourselves on great customer service, we will continue to work to ensure that this was an isolated incident.
10/10 Excellent
Jil
Travelled with partner
9 Apr 2024
Everyone on staff were very friendly. That’s important.
Jil
Stayed 3 nights in Mar 2024
Response from Tropical Winds Management on 11 Apr 2024
The management is lazy and not welcoming. The hotel is dirty, pool area is not clean, no towels, no vending, and anyone can walk through the unlocked pool doors. Would not recommend this spot, even for a desperate night.
Jamie
Stayed 5 nights in Mar 2024
Response from Tropical Winds Mgmnt on 6 Apr 2024
Thank you for sharing. Please feel free to call the hotel with any further grievances that you have.
Having a kitchenette was great.
The refrigerator, microwave, sink were all spotless, as if they were brand new.
The bathroom looked as though it was newly remodeled alway hot water !
Beds were clean and comfortable.
You could put your clothing inside the dresser drawers.
Sandra should be commemorated for a great job keeping the room clean!
We would definitely stay again.
Suzanne
Stayed 3 nights in Mar 2024
Response from Tropical Winds Management on 3 Apr 2024
We value your feedback and hope that you stay again!
Room was so small, run down and felt dirty. Back door was broken and bathroom door was broken. There was hair all over bathroom. Old pieces of fruit and grapes were on the floor behind night stand. We could not get out fast enough. Was 2 miles to walk to boardwalk area. The only positives was room was quiet and had a nice view of ocean.
Brian
Stayed 1 night in Mar 2024
Response from Tropical Winds Management on 3 Apr 2024
Thanks for the feedback
6/10 Okay
James
Travelled with family
30 Mar 2024
Room walls and sliding door messed up and sliding door barely opened
James
Stayed 1 night in Mar 2024
Response from Tropical Winds Mgmnt on 6 Apr 2024
Thank you for bringing this to our attention. We have the maintenance team address it right away.