Dear Carrie, Thank you for reviewing your recent visit to our hotel. Please accept our apologies for the issue regarding your reservation and even more so for how our staff handled your concern. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We understand your frustration and assure you we will review this concern with the appropriate individuals to prevent a recurrence. We hope you will allow us to make it up to you in the future and welcome you back for the satisfying stay you deserve.Sincerely,Hotel Management

Dear Don, Thank you for your review. Although you had a satisfactory time with us, it isn't very pleasant to know your expectations for a perfect hotel experience were not met. We will speak to our team to be more careful in-room delivery as we advance. Considering our location, please allow us to help and make your stay perfect the next time you are in the area.Sincerely,Hotel Management

Dear William, Thank you for selecting Extended Stay America during your trip. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another feel-like a home away from home stay.Sincerely,Hotel Management

Dear Carolyn, We couldn’t agree more; our ideal location, great amenities, and service make Extended Stay America an excellent choice when visiting the city! Thank you for staying with us and for this excellent feedback. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your comments and look forward to seeing you whenever you return to the area.Sincerely,Hotel Management

Dear Brian, We appreciate you taking the time to provide feedback and apologize for any disappointment you experienced during your stay. Although we are pleased our convenient location was ideal for your visit, we regret falling short in the outlined aspects. We take your concerns seriously, and we thank you for bringing your observations to our attention. We continually strive to enhance guest satisfaction, and your insights are crucial in this process. We value your patronage and hope you'll consider giving us another opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management

Dear Mary, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Kira, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Carolyn, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Carolyn, Thank you so much for your kind words! We're delighted to read that you found our accommodations to be the perfect home away from home, akin to a cozy condo. Creating a comfortable and welcoming environment is our top priority, and it's wonderful to know that we've achieved that for you. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Trevor, Thank you for sharing your experience with us. Thank you for choosing to stay at Extended Stay America. We're delighted to hear that you had an overall satisfactory experience. We aim to ensure all our guests have a comfortable stay, and we're sorry for any inconvenience caused by noise. We appreciate your feedback and hope to host you again for a more peaceful visit in the future.Sincerely,Hotel Management

Dear Latonya, Thank you for taking the time to evaluate your stay with us. We hope you had a great time at the football game. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear Deandra, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite clean and comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We are sorry about the flat pillow and appreciate you mentioning the concern; we will ensure this does not occur again. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Suellen, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. On the other side, it is nice to know you were pleased with the room's layout. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Stany, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Ronieshia, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Christine, Thank you for providing feedback regarding your recent stay with us. We are pleased you had a pleasant time here. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our apologies for not doing so in the areas you outlined. Your comments are shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your trust, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Brian, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Angela, We are delighted to know how happy you were with your time with us. However, we are sorry for the uncomfortable bed that you mentioned. Your comments will be shared with our management team for improvement. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management