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The staff were lovley and very accomodating to requests reception offered local food recommendations which we went to and totally enjoyed thanks for a nice stay
yvonne
Stayed 1 night in Apr 2024
10/10 Excellent
robert howard
Travelled with group
17 Apr 2024
Liked: Amenities
Brilliant
Prices and great facilities
robert howard
Stayed 1 night in Apr 2024
4/10 Poor
Ian and Anne
Travelled with partner
14 Apr 2024
Liked: Cleanliness
Payed for parking with no guarantee of a space. Extractor fan in bathroom not working (should be checked before room is booked out). Breakfast on first day you dont do fried eggs. Second breakfast had to wait 5 mjnuets for poached egg and when it arrived there was three eggs also sausage and bacon over cooked as for your rating of four stars i would say thats a joke. Also looked like ther was not enough staff to cover the desk and breakfast. WILL NOT STAY OR RECOMEND THIS HOTEL. Would rather go to Premier inn
We booked in the Mercure based on location for the centre and that couldn’t have been better. We were on the 4th floor but the lift from floor 2 to 4 was not working and it was a bit of a trek to find the room. The room was okay but a bit tired in places. The parking is very limited and although discounted and only £5 I don’t think that was mentioned when we looked at the advert. We didn’t complain about any of this as it was okay but not exceptional- only okay.
Tired and lacking facilities.
No fridge or water in room
Lifts out of order
Food in restaurant pizza and a couple of other poor choices. Not worthy of hotel restaurant.
Would not stay again.
Lovely somewhat cramped room, to achieve the view in the photo you would have to sit on the kettle. Lack of lift access made travelling with luggage harder than it might otherwise have been. Friendly staff, clean and spacious shared areas.
Joanna
Stayed 2 nights in Feb 2024
6/10 Okay
Verified traveller
Business traveller
16 Feb 2024
Disliked: Cleanliness, staff & service
Better to just do room only stay
Stay was okay. Room was pleasant.
Breakfast experience was very poor. Unclean cutlery, dirty tables and floor.
One guy rushing about doing everything so service was restricted.
Parking was ridiculous. If you can’t get parked you need to dangerously reverse all the way out to the main road. People parking in a poor way which means others can’t get parked next to them.
Ive stayed at this hotel a few times . Its always clean and warm . The hotel staff are friendly and polite. A lovely breakfast is served, but the evening meals are very limited, not my choice. The car parking used to be free ,but now there's a five pound charge. Its very central and a short walk from the theater.
Unfortunately I was in room 308 which is next to the flag. I think it’s the flag that was making that noise, so with every gust of wind it was like a fun shot and in between the gunshot it was like a cage was being rolled back and forth in the room next door. Not sure why this rooms allowed to be used if there’s a high wind. To say I was tired for work the next day is an understatement, only stayed so I could be fresh and hit work quicker.
Small sized room compacted like a ghetto. Lift was not working, had to take steps with luggage to go to third floor. Request for a lower floor rejected perhaps since this was not a direct booking.
Breakfast quality not adequate to match the price.
Overall a very poor experience.
Lovely hotel clean and friendly thought there wasnt enough staff for breakfast only one lad on running out of juice and bread having to wait around for it but he coped really well considering so well done to him 5 stars
Terrible, tried to call the desk several times due to roadworks and couldn’t find the hotel and car park. Could not get through to reception for over 45 minutes. They directed me to a car park half a mile away as the on site car park was blocked due to road works. Hotel room was dirty, mould on the windows and smelt of stale cigarette smoke.
Asked to speak with management but nobody was available until after we had to checkout
Joshua
Stayed 1 night in Nov 2023
Response from Reception Team on 3 Nov 2023
Good afternoon,I am sorry that you did not enjoy your stay with us. I have checked your reservation and we did email you on the 24th October to let you know of the road closure and the details to the alternative parking.
Breakfast offering was way below 4 star, unacceptable , no orange juice just water, continental selection looked old and dried. Rooms were misrepresented in photos, good photographs that made the room look much bigger, windows not cleaned in years, pigeon poo inches deep on window sills. Car park closed, no compensation for this.
Denise
Stayed 1 night in Oct 2023
Response from Stacey on 19 Nov 2023
Thank you for your feedback.We are sorry that you were not happy with your stay.We do our best to give all our guests the best experience.
Great location easy parking shops and bars close by
Michael
Stayed 2 nights in Sep 2023
6/10 Okay
Fergus
Travelled with family
29 Sept 2023
Liked: Cleanliness, staff & service
Cheap, friendly, no frills, no free parking
A bit tired. Soap dispensers many feet above the bath. Noisy overnight (people chatting loudly in rooms in the small hours). Breakfast uninspiring. No free parking and on-site is cramped and fills quickly.
But lovely staff, good location for town centre, clean and good value. Bar is good value too.
Just a one night stopover but all was ok . The btreakfast was good
michael
Stayed 1 night in Sep 2023
6/10 Okay
Brian
26 Sept 2023
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was supposed to be meeting friends there for a college reunion but many were given last minute cancellations, sometimes with only a few hours before check-in, it spoilt our reunion and the hotel refused to explain their actions.
The reason I gave 4 for facilities was simply because they had no electricity in the kitchen so I had to go out for a meal. The receptionist was extremely helpful.
There was also a false fire alarm but was handled very quickly and professionally. And I certainly never felt in danger. The breakfast was delicious! The best I have had at a hotel for a very long time! Would definitely stay again.
Room big, and has everything you need. Hairdryer, ironing board, iron. And if you do forget toiletries there’s some very nice stuff in the shower. The bed beyond comfortable. I stayed in a twin room but the bed is roomy.
The area around the hotel is clean. Close to the shops, some look a bit tired and unkempt. That doesn’t take anything away from the hotel. Would recommend & return.
A big thanks to all the staff 😊
Clare Holmes
Close to town centre.Absolutely amazing staff who couldn't do more for me What an asset to your hotel the staff on reception are.All staff were happy and smiley Being a solo traveller that meant so much.Thankyou.