All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Justinian,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es Salaam. Best Regards, Riddhi Chokshi
The best part of this property was the AMAZING staff who were amazingly gracious, helpful and friendly.
Carol
Stayed 1 night in Apr 2024
Response from Riddhi Chokshi on 15 Apr 2024
Dear Carol,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es Salaam. Best Regards, Riddhi Chokshi
Staff was super friendly. They greeted me with a drink. The room was nice and clean.
Matilde
Stayed 2 nights in Feb 2024
Response from Riddhi Chokshi on 23 Feb 2024
Dear Matilde, Thank you for taking the time to give rating about your recent stay If there is anything that we can do to make your next visit even better, to warrant a 10-score review, please do let us know. We all hope to welcome you back to Four Points by Sheraton Dar es Salaam very soon. Sincerely, Riddhi Chokshi
The brunch at this hotel, and its Indian chef, is truly excellent. Worth going for even if you are not staying at this hotel. The rooms have recently been renovated to a high standard, staff are very friendly, and the pool and gym are good too. Easy to feel at home at this hotel.
MADS
Stayed 3 nights in Feb 2024
Response from Riddhi Chokshi on 8 Feb 2024
Dear Mads, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es Salaam Best Regards, Riddhi Chokshi.
Dear James, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es SalaamBest Regards, Riddhi Chokshi
Amazing service and hospitality
Cannot go wrong very well and very good service overall
Bashir
Stayed 3 nights in Jan 2024
Response from Augustine Baraza on 1 Feb 2024
Dear Bashir,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es SalaamBest Regards,Augustine Baraza
6/10 Okay
chris
15 Jan 2024
Disliked: Staff & service
chris
Response from Riddhi Chokshi on 3 Feb 2024
Dear Chris, Thank you for taking the time to give rating about your recent stay If there is anything that we can do to make your next visit even better, to warrant a 10-score review, please do let us know. We all hope to welcome you back to Four Points by Sheraton Dar es Salaam very soon. Sincerely, Riddhi Chokshi
Dear Janusz, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
I can’t say enough about this place they really understand what hospitality is. The rooms are clean and comfortable beds and Linens. The staff is amazing and I can’t stress that enough they will go above and beyond to take care of all your needs. Can’t recommend this place enough it’s really a great experience. It’s right next to the ferries to Zanzibar and there are shops and a casino right next door. In traffic about twenty minutes to airport.
Jason
Stayed 1 night in Jan 2024
Response from Augustine Baraza on 1 Feb 2024
Dear Jason,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es SalaamBest Regards,Augustine Baraza
Arrived very late at night: staff were efficient and helpful. Very comfortable beds. We had two excellent meals in the hotel restaurants.We accidentally left a credit card in the safe when we left and the hotel staff immediately contacted us to sort out the problem.
Stephanie
Stayed 2 nights in Jan 2024
Response from Augustine Baraza on 5 Feb 2024
Dear Stephanie, Thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Dar es Salaam New Africa. It is always encouraging to hear positive feedback in exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We thank you for choosing to stay with us. Sincerely,Augustine Baraza
10/10 Excellent
Maurice
12 Dec 2023
Maurice
Stayed 4 nights in Dec 2023
Response from Riddhi Chokshi on 3 Feb 2024
Dear Maurice, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
10/10 Excellent
CHERYL
12 Dec 2023
CHERYL
Stayed 1 night in Dec 2023
Response from Riddhi Chokshi on 3 Feb 2024
Dear Cherly, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
2/10 Terrible
Mohammed
Travelled with group
8 Dec 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Mohammed
Stayed 1 night in Dec 2023
Response from Riddhi Chokshi on 3 Feb 2024
Dear Mohammed , Thank you for taking the time to give rating about your recent stay If there is anything that we can do to make your next visit even better, to warrant a 10-score review, please do let us know. We all hope to welcome you back to Four Points by Sheraton Dar es Salaam very soon. Sincerely, Riddhi Chokshi
10/10 Excellent
Therese
26 Nov 2023
Therese
Stayed 1 night in Nov 2023
Response from Riddhi Chokshi on 3 Feb 2024
Dear Therese,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Dar es SalaamBest Regards, Riddhi Chokshi
Dear Kjell,Thanks for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothlyMany thanks for choosing to stay with us, we look forward to seeing you againSincerely
10/10 Excellent
Sabina
13 Nov 2023
Sabina
Stayed 1 night in Nov 2023
Response from Riddhi Chokshi on 14 Nov 2023
Dear Sabina,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
10/10 Excellent
Sabina
11 Nov 2023
Sabina
Stayed 1 night in Nov 2023
Response from Riddhi Chokshi on 14 Nov 2023
Dear Sabina,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
Dear Sabina, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
8/10 Good
Markus
27 Oct 2023
Markus
Stayed 3 nights in Oct 2023
Response from Riddhi Chokshi on 28 Oct 2023
Dear Markus, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
The staff at this hotel was Great. I left my partially opened wine in the room then I checked out. A couple of hours later I decided to stay another night and wished I had saved my wine. It was gone. The hotel staff left a new bottle of wine with fruits and snacks in my room the next night. I was so touched I’m writing about it. Thank you to the staff for a wonderful stay. This hotel was clean, and very quiet. I felt safe being a solo traveler. I would stay again. Yes!!!
CHERYL
Stayed 1 night in Oct 2023
Response from Riddhi Chokshi on 27 Oct 2023
Dear Cherly, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
10/10 Excellent
Valerian
23 Oct 2023
Valerian
Stayed 3 nights in Oct 2023
Response from Riddhi Chokshi on 14 Nov 2023
Dear Valerian,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
Right in the commercial center with walking distance to restaurants and shops
Ahmed
Stayed 6 nights in Oct 2023
Response from Riddhi Chokshi on 15 Oct 2023
Dear Ahmed, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
8/10 Good
Esther KAREKEZI
14 Oct 2023
Esther KAREKEZI
Stayed 10 nights in Sep 2023
Response from Augustine Baraza on 18 Oct 2023
Dear Esther,Thanks for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothlyMany thanks for choosing to stay with us, we look forward to seeing you againKind RegardsAugustine Baraza
2/10 Terrible
Francisca
23 Sept 2023
Francisca
Stayed 5 nights in Sep 2023
Response from Riddhi Chokshi on 24 Sept 2023
Dear Francisca, Thank you for taking the time to give rating about your recent stay If there is anything that we can do to make your next visit even better, to warrant a 10-score review, please do let us know. We all hope to welcome you back to Four Points by Sheraton Dar es Salaam very soon. Sincerely, Riddhi Chokshi
Dear Mike, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you againKind Regards Riddhi Chokshi
Dear Guest,Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely,Riddhi Chokshi
10/10 Excellent
Yung-Mei
25 Jul 2023
Yung-Mei
Stayed 1 night in Jul 2023
Response from Riddhi Chokshi on 26 Jul 2023
Dear Yung-Mei,Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again. Sincerely Riddhi Chokshi
Dear Jayesh, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
10/10 Excellent
Marcus
18 Jul 2023
Marcus
Stayed 4 nights in Jul 2023
Response from Riddhi Chokshi on 20 Jul 2023
Dear Marcus,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
The hotel staff were friendly. The hotel is in town and it’s access to different locations is a bonus
Mtango
Stayed 18 nights in Jun 2023
Response from Riddhi Chokshi on 9 Jul 2023
Dear Mtango, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
10/10 Excellent
Yuan
3 Jul 2023
Yuan
Stayed 1 night in Jun 2023
Response from Riddhi Chokshi on 24 Jul 2023
Dear Yuan,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
The hotel is in an excellent location. One of the receptionist exceeded the service expectations by doing more to help us.
The bedroom and bathroom were clean, however the design of the shower has led to spots with lots of mold which is terrible. And towels and sheets were old.
Not acceptable for a hotel with such night fees.
ROSSANA
Stayed 1 night in Jun 2023
Response from Riddhi Chokshi on 1 Jul 2023
Dear Rossana,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
10/10 Excellent
Marcus
29 Jun 2023
Marcus
Stayed 1 night in Jun 2023
Response from Riddhi Chokshi on 1 Jul 2023
Dear Marcus,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
2/10 Terrible
Seunghan
16 Jun 2023
Seunghan
Stayed 1 night in Jun 2023
Response from Augustine Baraza on 19 Jun 2023
Dear Mr. Seunghan Lee, Thank you for taking the time to give rating about your recent stayIf there is anything that we can do to make your next visit even better, to warrant a 10-score review, please do let us know.We all hope to welcome you back to Four Points by Sheraton Dar es Salaam very soon. Sincerely,Augustine Baraza
2/10 Terrible
JOUNG KUN
16 Jun 2023
JOUNG KUN
Stayed 1 night in Jun 2023
Response from Augustine Baraza on 19 Jun 2023
Dear Mr. Joung Kun Oh, Thank you for taking the time to give rating about your recent stayIf there is anything that we can do to make your next visit even better, to warrant a 10-score review, please do let us know.We all hope to welcome you back to Four Points by Sheraton Dar es Salaam very soon. Sincerely,Augustine Baraza
8/10 Good
anna scp
15 Jun 2023
anna scp
Stayed 3 nights in Jun 2023
Response from Riddhi Chokshi on 17 Jun 2023
Dear Anna, Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
10/10 Excellent
Pekka
3 Jun 2023
Pekka
Stayed 6 nights in May 2023
Response from Riddhi Chokshi on 5 Jun 2023
Dear Guest,Thank you for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again.Kind Regards, Riddhi Chokshi.
Some of the pillows in my room had the smell of hair products. Not a nice lingering smell.
Joseph
Stayed 3 nights in May 2023
Response from Riddhi Chokshi on 4 Jun 2023
Dear Joseph,We are thankful for your stay, and for sharing the feedback of your stay with us. For future please let us know if you are staying in the Hotel and if you experience any difficulty because we can rectify it there itself , we do take feedback from Guests whilst they are staying in the Hotel just to ensure that their stay is perfect however none of this was reported during your stay so we were unable to fix any potential problem that you may have experienced. Sincerely, Riddhi Chokshi.
6/10 Okay
Michael
4 May 2023
Michael
Stayed 1 night in Apr 2023
Response from Riddhi Chokshi on 24 May 2023
Dear Mr. Michael,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize if we failed to meet your expectations. We would appreciate if you had shared your written feedback in areas to work on so that we could share it with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Riddhi Chokshi.
2/10 Terrible
Parvinder
28 Apr 2023
Parvinder
Stayed 2 nights in Apr 2023
Response from Augustine Baraza on 29 Apr 2023
Dear Mr. Singh, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize if we failed to meet your expectations. We would appreciate if you had shared your written feedback in areas to work on so that we could share it with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area.SincerelyAugustine Baraza
Dear Guest,Thanks for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothlyMany thanks for choosing to stay with us, we look forward to seeing you againKind RegardsAugustine Baraza
Dear Sara,Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely Riddhi Chokshi
10/10 Excellent
Alan
10 Mar 2023
Alan
Stayed 1 night in Mar 2023
Response from Riddhi Chokshi on 11 Mar 2023
Dear Alan,Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely Riddhi Chokshi
Great location, very friendly staff, clean and comfortable room, great breakfast selection of western and Indian choices.
Joseph
Stayed 3 nights in Mar 2023
Response from Riddhi Chokshi on 11 Mar 2023
Dear Joseph, Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely Riddhi Chokshi
5 star service. All the staff was incredibly helpful and kind. The food was also excellent. There are some areas being remodeled and so the elevators are a bit confusing but I did not have any noise in my room of construction or anything like that. I very much enjoyed my stay.
Kristie
Stayed 1 night in Feb 2023
Response from Riddhi Chokshi on 28 Feb 2023
Dear Kristie, Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely Riddhi Chokshi
Dear Jemimah, Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely Riddhi Chokshi
10/10 Excellent
Jinae
4 Feb 2023
Jinae
Stayed 1 night in Feb 2023
Response from Riddhi Chokshi on 6 Mar 2023
Dear Jinae, Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay. We put customer experience and satisfaction as our priority, so thanks for your awesome rating we look forward to seeing you again.Sincerely,Riddhi Chokshi
8/10 Good
Sravan Kumar
3 Feb 2023
Sravan Kumar
Stayed 1 night in Feb 2023
Response from Riddhi Chokshi on 5 Feb 2023
Dear Sravan Kumar. Thanks for the awesome rating, we work hard to meet our customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothly Many thanks for choosing to stay with us, we look forward to seeing you again. Kind Regards Riddhi Chokshi.
10/10 Excellent
thomas
23 Jan 2023
thomas
Stayed 2 nights in Jan 2023
Response from Riddhi Chokshi on 26 Jan 2023
Dear Ali,Thank you for choosing to stay with us during your visit to Dar es Salaam. We are delighted that you had a pleasant stay;. We put customer experience and satisfaction as our priority, So thanks for your awesome rating we look forward to seeing you again.Sincerely Riddhi Chokshi
8/10 Good
Hocine
21 Jan 2023
Hocine
Stayed 5 nights in Jan 2023
Response from Augustine Baraza on 24 Jan 2023
Dear Hocine,Thanks for the awesome rating, we work hard to meet our Customers’ expectations and we’re delighted your stay at Four Points by Sheraton Dar es Salaam New Africa went so smoothlyMany thanks for choosing to stay with us, we look forward to seeing you againKind RegardsAugustine Baraza