Standard Room, 1 King Bed

Reviews of Downtown Suites Dallas

2 out of 5
Downtown Suites Dallas
3422 Samuell Blvd, Dallas, TX

Reviews

5.6
Rating 10 - Excellent. 16 out of 125 reviews" "
Rating 8 - Good. 23 out of 125 reviews" "
Rating 6 - Okay. 31 out of 125 reviews" "
Rating 4 - Poor. 18 out of 125 reviews" "
Rating 2 - Terrible. 37 out of 125 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cristian

Stayed 1 night in Dec 2023
Response from BOB on 24 Dec 2023
THANK FOR YOU FEED BACK

6/10 Okay

Kelly

There's not free wifi as advertised
Stayed 1 night in Oct 2023
Response from BOB on 24 Dec 2023
WE HAVE ACTIVE WIFI ON OUR PROPERTY,MAY BE PASSWORD WAS WRONG, ANYWAYS THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

WILLIE

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The inside is a lot better than the outside makes it seem. The owner is remodeling and for the price the place is good. It is safe and clean with cameras and security at night. The owner is very nice and call all the guest by name. I usually stay there one or two nights during the fair.
Stayed 1 night in Sep 2023

4/10 Poor

Erin

Disliked: Cleanliness, property conditions & facilities
You get what you pay for…
When I got in the room, it looked like the surfaces has not even been wiped down. There were hairs in the shower, and the sink had some sticky residue in it that hadn’t been cleaned. The headboard was the worst of all… (picture attached)
Stayed 1 night in Sep 2023

2/10 Terrible

Edraeann

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had already dead / still alive pests. (Roaches, flies, gnats, etc)
Stayed 2 nights in Jun 2023
Response from BOB on 27 Jun 2023
well,we always make sure our rooms are clean,but if u had found any roaches,u could have informed the hotel staff,but u never did that,instead u stayed with bugs and roaches for two nights,and also not to forget u yourself had mentioned in a comment that hotel room was clean and spacious u like it here,Anyways in future in case u find any such bugs or roaches it is recommended to inform the Hotel staff then and there

6/10 Okay

Karsten

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Dirty bathrooms
Stayed 1 night in Apr 2023
Response from BOB on 31 May 2023
HI MR KARSTEN.WE MAKE SURE THE ROOM IS CLEAN BEFORE WE RENT A ROOM ,IF U HAD ANY PROBLEM U COULD HAVE INFORMED US THEN AND THERE,HOPE TO SEE YOU AGAIN

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST PLACE EVER
This is the worst place I’ve stayed at in my life. False advertisement, unclean (had to sleep with my jacket on top of the covers), no hot water in the shower, unsafe (could not sleep with prostitues and drug deals going on outside), very very sketchy, don’t stay here period. So glad that night is over.
Stayed 1 night in Dec 2022
Response from BOB on 5 Jan 2023
Iam sorry about your experience,but hot water was working ,Well the Rooms Are cleaned everyday,lot of people who stay with us enjoy the peace and calmness in our place,Anyways we look forward to serve you in Future, THANK YOU

2/10 Terrible

Gabriel

2/10 Terrible

Cierra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from BOB on 19 Nov 2022
Thank you Mam

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
One Night Stay for Concert
Stay was just fine, very close to Dos Equis Pavilion. Bed was way to high for me.
Stayed 1 night in Oct 2022
Response from Bob on 19 Nov 2022
thank you mam,we appreciate your review,hope to see you soon

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t return.
While check in was easy & the desk clerk was friendly enough, The location should have been a tip-off- it was not good. There was a pickup in parking lot that had obviously been there awhile with front tires flat. The room stunk so bad I had to get some air freshener. We were there briefly before going to a concert at Dos Equis Pavilion, & after getting back to room around 11pm, went to get in shower and saw 2 ROACHES in the shower - stepped out of bathroom to find something to kill them and there was another on the vanity by the sink! The floor was dirty as was evidenced by the black feet from removing shoes to walk to bed. Would NOT recommend this place to anyone but field workers who come in filthy & don’t care about the facilities.
Stayed 1 night in Aug 2022
Response from BOB on 14 Sept 2022
well ,Thank you for your response ,firstly we are sorry about the experience u had during the stay ,since we have a contract with terminix pest control,they do the pest control of the building regularly,we will make sure of no more roaches,,,

2/10 Terrible

James

Business traveller
Disliked: Property conditions & facilities, room comfort
Miserable.
We arrived in the room was 96°, it did not cool down to 76° at 4:00 a.m. literally sat in sweat until 4:00 this morning. Took a rinse off and left early. Very disappointed.
Stayed 1 night in Aug 2022
Response from Bob on 14 Aug 2022
First of all ,we regret that u had a problem withAC,U should have informed about it,we could have fixed it immediately,its all about the setting,we hope to see u again.Thank you

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service. They make you feel welcome and comfortable. Quite property
Stayed 1 night in Jul 2022
Response from BOB on 2 Aug 2022
Thank you Mam

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
Stayed 1 night in Jun 2022
Response from BOB on 14 Jul 2022
please let us know the areas to be improvised,we will certainly work on it,Thank u

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy To Get In & Out Of… GREAT Location For Deep Elum Or Dos Equis Pavilion!!!
Stayed 1 night in Jun 2022
Response from BOB on 14 Jul 2022
THANK YOU ,FOR YOUR RESPONSE,YOUR APPRECIATION IS OUR INSPIRATION

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that run the hotel are very nice and helpful. They treated me with respect and accommodated my needs. There is constant watch of the parking lot at night which made me feel very safe about staying in that part of town. Great room for what you’ll pay. Microwave, fridge, A/C, working showers and hot water, working locks and curtains, cable tv, and great staff. My girlfriend and I were pleasantly surprised with our stay.
Stayed 2 nights in May 2022
Response from BOB on 14 Jul 2022
THANK YOU,MR ROBERT,WE WOULD LOVE TO SEE U AGAIN

4/10 Poor

Ellen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not expecting much
Stayed 1 night in Apr 2022

6/10 Okay

Rosa

Stayed 1 night in Feb 2022
Response from BOB on 3 Mar 2022
Thank u Mam and We look forward to see you soon

2/10 Terrible

Jeremy

Booked online, got there and was advised that they over booked so I had to find somewhere else to stay.
Stayed 1 night in Feb 2022
Response from BOB on 3 Mar 2022
Iam soory about that sir,we will make sure it never happens again

2/10 Terrible

hieu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a suite they gave me a regular gave me a regular filthy room i told them the front desk guy acting like he do t know whats going on so the ma ger. Heck me in to a suite that was nothing what a suite is suppose too be the fiflthy is about the same as the regular room they tery to give me at first.
Stayed 1 night in Nov 2021
Response from Bob on 25 Jan 2022
Hi sir,please let us know next time if u want special room,Thank u for letting us know about your stay with us

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Bob on 25 Jan 2022
Thank u for your review Mr Hector,we would love to see u again,Thanks for choosing our Hotel

6/10 Okay

maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Bob on 25 Jan 2022
Thank you your review,we appreciate it and will be looking forward to serve you better

2/10 Terrible

Matthew

Stayed 1 night in Oct 2021

2/10 Terrible

RODOLFO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Robert

Liked: Staff & service
Stayed 1 night in Nov 2021

6/10 Okay

Michelle

Liked: Cleanliness
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to have cash on check-in internet down, under construction, men sitting outside drinking, small parking area, bed linens were stained, no secondary lock on door, no iron in room
Stayed 2 nights in Oct 2021

6/10 Okay

RONALD

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room may have been newly remodeled and are clean but not sure why they are called suites. Just a fridge and microwave added. Usually there is a couch too. Check in was weird with deposit in cash for remote control (that didn’t work). I have to compliment them on having a well lit property at night. Anytime you are having to check in behind a security window is a way of informing you the area has potential danger. So far so good. I give it a solid “B” and would come again since it’s so close to the Dos Equis pavilion for concerts.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
The security guard was very rude didnt feel safe with him there we were told that otber guest had a room full of guns and he waa ok with that people knocking on doors looking for drugs all night
Stayed 2 nights in Apr 2021

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was wet and pillows !! Called front desk the lady was route gave me in attitude instead of fixing the problem. Just horrible experience not worth the $$$
Stayed 1 night in Mar 2021

8/10 Good

Julieta

Liked: Cleanliness, property conditions & facilities, room comfort
It was really good. Good location, owner/worker needs to be more friendly, provide better customer service. Overall good place to stay.
Stayed 1 night in Mar 2021

2/10 Terrible

Jared M.

Disliked: Cleanliness
Not a place I would stay again
Want an iron table with no cloth or iron? Want no telephone? Want no room service? Want a toilet to be unglogged and the asked if you want to it yourself? How about a desk with no chair? When asked the management refuses to give you a chair. If you like these options then this is place for you. Othwerwise, for the price per night you can find many other better options. This place is a stink hole. Terrible. Atrocious. Not worth a penny. Do not go here unless you’re desperate on OU weekend.
Stayed 3 nights in Jan 2021

8/10 Good

Jessica, East Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area but was close to interstate. Restaurants are close by and hotel needs a bit updating but the rooms are nice and clean. We stayed during hurricane Laura.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. I was displeased for the false hope and poor communication.
Stayed 1 night in Mar 2020

6/10 Okay

Carrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

William

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation denied called and stated my flight was delayed. Had a guaranteed reservation and it was cancelled not very happy with hotel or woman that answered phone she was very rude didn’t speak good English. Would never stay at this hotel again.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service is very rude! I paid 155.00 for 1 night & the room wasn't clean especially the bathroom was so dirty I had the change my room, which was a little better, but still very uncomfortable! Again, very rude staffing and I had to grab my own towels of off the cart seen outside!
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Booked this location for my husband for a 1 night stay. He described it as being "in the super hood". He actually changed his motorcycle up and disabled it so it would be harder to steal. Needless to say with him being 300 miles away, I worried. Would not book here again.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nasty. Sheets were dirty, hand prints on the walls, dusty. We slept in our clothes on top of the comforter.
Stayed 1 night in Jul 2019

8/10 Good

Satin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Good distance from downtown but on a somewhat sketchy street with nothing but liquor stores
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

George

Wifi doesn't work
The room is fine, with lights changing colors at the ceiling, it is interesting, the room is spacious and clean, the only thing I cannot bear with is no working wifi.
Stayed 7 nights in May 2019

8/10 Good

Sally

Liked: Cleanliness, staff & service
Ok for the price
It looks more inviting in the pictures, check in was easy, they give you a remote for your TV when you check in, it did feel like you were in a less than secure part of town. Room was clean. Ok for the price if you aren't spending much time in the room.
Stayed 1 night in Apr 2019