Free daily on-the-go breakfast
Check availability

Reviews of Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

3 out of 5
Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine
2214 Grapevine Mills Circle West, Grapevine, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 799 reviews" "
Rating 8 - Good. 196 out of 799 reviews" "
Rating 6 - Okay. 91 out of 799 reviews" "
Rating 4 - Poor. 55 out of 799 reviews" "
Rating 2 - Terrible. 44 out of 799 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Carina

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from J on 22 Apr 2024
Thank you for allowing us to serve you during your recent stay. It was our pleasure. We wish to welcome you back very soon so that we may have another opportunity to make a much better impression.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Check in was quick and the room was clean and cool when I walked in.
Stayed 1 night in Apr 2024
Response from J on 22 Apr 2024
Thank you so much for the wonderful feedback! It was a pleasure serving you. Our team wishes to welcome you back very soon!

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to charge $13 for parking in an open lot in the middle of nowhere. The room was not clean and was ready an hour late. Cashier was insulting, entire hotel was filthy and under construction. Zero stars
Stayed 2 nights in Apr 2024
Response from J on 11 Apr 2024
Thank you for staying with us during your recent travels. We wish to welcome you back soon so that we have the opportunity to better serve you. Thank you

10/10 Excellent

Sherina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Mr. Alonzo made my family and I feel very welcomed.
Stayed 3 nights in Mar 2024
Response from J on 11 Apr 2024
Thank you for the great response to our survey. It was a pleasure hosting your stay. We wish to welcome you back very soon. Thank you

4/10 Poor

Daniel

Liked: Staff & service
Told us we can check out late but didn’t mention a late fee
Stayed 3 nights in Mar 2024
Response from J on 4 Apr 2024
Thank you for choosing our hotel for your recent stay. We do not authorize late check outs to 5 pm. A fee is applied as this crosses over into the next business day, as check out is 12 pm. We look forward to hosting another visit to the area very soon. Thank you

10/10 Excellent

Jesse, Chantilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy & quiet
Stayed 3 nights in Mar 2024
Response from J on 2 Apr 2024
Thank you for the wonderful feedback! It was a pleasure hosting your stay. Please come again very soon.

10/10 Excellent

Iona Magdalene, Springfield

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
From front desk to housekeeping and kitchen staffs, all has good costumer service!
Stayed 1 night in Mar 2024
Response from J on 2 Apr 2024
We appreciate your great response to our survey! It was a pleasure hosing your visit. We wish to welcome you back very soon!

10/10 Excellent

Iona Magdalene, Springfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.
Stayed 1 night in Mar 2024
Response from J on 2 Apr 2024
Thank you so much for the high review. Our team wishes to welcome you again very soon!

8/10 Good

LaFran, Oklahoma City

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was suitable for my needs and close to where I planned my visits
Stayed 1 night in Mar 2024
Response from J on 27 Mar 2024
Thank you for choosing our hotel for your recent stay. We are glad to know you enjoyed your stay and that the location met your travel needs. We wish to welcome you again very soon.

10/10 Excellent

Jackson

Stayed 2 nights in Mar 2024
Response from J on 22 Apr 2024
Thank you for the excellent review! It was a pleasure hosting your stay. We wish to welcome you back very soon.

2/10 Terrible

PAUL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged handicapped people $12 to park check out was noon made woke us up three times wanting to clean the room
Stayed 1 night in Mar 2024
Response from J on 27 Mar 2024
Thank you for your candid feedback. We appreciate your business and apologize for the inconvenience. We wish to welcome you back very soon so that our team has another opportunity to create a much better experience.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. The room was nice but the icemaker didn't work.
Stayed 2 nights in Mar 2024
Response from J on 27 Mar 2024
Thank you for the response to our survey. We enjoyed hosting your visit. Our team apologizes for the inconvenience you experienced during your recent stay. We look forward to hosting you again so that we may provide an extremely satisfying experience.

8/10 Good

Andreana

Business traveller
Liked: Staff & service, amenities
The property is good but lacks kitchen and cook ware items such as a cutting board, measuring cups, colander, grater etc. simple things that could be useful in a kitchen would’ve been nice.
Stayed 5 nights in Mar 2024
Response from J on 27 Mar 2024
Thank you for responding to our survey. We appreciate the candid feedback as it will help our team further serve our guests. We wish to welcome you back very soon.

4/10 Poor

Tamara

Travelled with family
Liked: Staff & service
There is a $12 per night parking fee for use of any spot in the lot.
Stayed 1 night in Mar 2024
Response from J on 18 Mar 2024
Please accept our apologies for the inconvenience. We look forward to serving you again very soon.

4/10 Poor

Cherie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was made to pay for parking and was not advised at checkin that i would be charged. This is very poor customer service to be charged for something you were never informed of. The pool was cold and the whirlpool had things floating in it. There was water tracked all through the lobby. Will not be staying here again.
Stayed 1 night in Mar 2024
Response from J on 14 Mar 2024
Thank you for allowing us to serve you during your recent stay to the area. We apologize for any inconvenience you experienced. We wish to welcome you back very soon, so that we may have another opportunity to create an extremely satisfying stay.

6/10 Okay

Justin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, horrible smell, broken air conditioner, beds are hard.
Stayed 1 night in Feb 2024
Response from J on 26 Feb 2024
Thank you for responding to our survey. We apologize for not meeting your needs. We look forward to another opportunity to serve you.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from J on 26 Feb 2024
Thank you so much for the great response to our survey. Our team looks forward to serving you again very soon.

10/10 Excellent

River

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The only thing I wish I knew before staying here was they were doing some remodeling. Other than that this place was an amazing! The staff was great. We stayed in a 2 room suite and now we will most likely stay at any Homewood Suites whenever we travel. Game changer.
Stayed 3 nights in Feb 2024
Response from J on 21 Feb 2024
Thank you so much for the wonderful review. We look forward to serving you again very soon.

10/10 Excellent

Krystalyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Spacious rooms! Family/kid friendly with a great indoor pool and hot tub. 5 minute walk to the mall (with Lego Land, Aquarium, restaurants, shopping, arcade, etc.). We would definitely stay here again!
Stayed 3 nights in Jan 2024
Response from J on 21 Feb 2024
We appreciate the generous review. Our Team wishes to welcome you back very soon.

10/10 Excellent

Steven

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from J on 5 Feb 2024
Thank you so much for the great response to our survey! It was a pleasure hosting your stay. We look forward to your soon return.

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very welcoming and definitely had those good family values. They were helpful and patient and they made our stay even more enjoyable. The room was spacious and breakfast was fresh and the ladies serving breakfast were very diligent about replacing whatever was gone. Thank you for making our stay wonderful.
Stayed 2 nights in Jan 2024
Response from J on 31 Jan 2024
Thank you for allowing us to host your recent stay. It was a pleasure serving you. We appreciate the fantastic feedback. Our team looks forward to welcoming you again very soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from J on 24 Jan 2024
Thank you so much for the wonderful feedback! We look forward to your soon return!

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J on 24 Jan 2024
Thank you for allowing us to serve you during your recent visit to the area. We wish to welcome you back very soon!

6/10 Okay

Joshua

Travelled with family
Liked: Staff & service, room comfort
Expected cleaner
Room was nice a lil dirty under beds and dusty lamps and both lotions were coming off the wall ... but the hot tub was nasty ngl i base renting a place off of if it has a hottub or not so finding this one filthy and not hot ..relly ruined it for me
Stayed 2 nights in Jan 2024
Response from J on 24 Jan 2024
Thank you for choosing our hotel for your recent stay. Please accept our apologies for falling short of your expectations. We will make our Team aware of this. We wish to welcome you back very soon, so that we may have another opportunity to create an extremely satisfying experience.

6/10 Okay

Rochelle

Stayed 2 nights in Jan 2024
Response from J on 19 Jan 2024
Thank you for taking the time to answer our survey. We wish to welcome you back so that we may create an extremely satisfying experience.

8/10 Good

Gretta

Stayed 1 night in Jan 2024
Response from J on 19 Jan 2024
Thank you for choosing our hotel for your recent stay. It was a pleasure hosting your visit. We look forward to your soon return.

8/10 Good

TEYANTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly stay
Stayed 2 nights in Jan 2024
Response from J on 16 Jan 2024
Thank you for allowing us to host your recent stay. It was a pleasure hosting you. We wish to welcome you back very soon!

2/10 Terrible

Craig

Stayed 5 nights in Jan 2024
Response from J on 16 Jan 2024
Thank you for choosing our property for your recent stay. Please accept our apologies for not meeting with your standards. We wish to welcome you again so that we may make a much better impression.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J on 16 Jan 2024
Thank you so much for the perfect score! It was a pleasure serving you. Our team looks forward to welcoming you again very soon.

6/10 Okay

Derek

Travelled with family
Liked: Staff & service
The windows in our place were leaking in cold air. Constantly had to have the heat on. I should have said something while I was there. I was in room 412. You should fix that. The cleanliness is good. But looks might need some updating. Carpets bathrooms etc. thanks you.
Stayed 5 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for choosing our hotel for your recent stay. Please accept our apologies for the issues you experienced during your visit. Thank you for making us aware. It is good to know the cleanliness met your standards. Our renovation begins this month on our property. We wish to welcome you back very soon.

10/10 Excellent

Shawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for the wonderful feedback! Please come back very soon!

4/10 Poor

Joel

Travelled with family and small children
Disliked: Cleanliness
The location of the hotel is great. Everything is close by. The cleanliness of our room wasn’t the best, the sofa bed mattress had a huge stain and no bed sheets, and saw a couple of cockroaches. Our stay was from Friday to Tuesday, asked for a crib or sleep and play every single day and never got one.
Stayed 4 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for allowing us to serve you during your recent stay. Please accept our apologies for not meeting your standards. Please come back soon so that we may create a much better experience.

6/10 Okay

Coraliz

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The ac was not property working. Very old hotel.
Stayed 1 night in Jan 2024
Response from J on 16 Jan 2024
Thank you for your candid feedback. Our renovation is taking place this month. It was a pleasure hosting your stay. We wish to welcome you back very soon.

6/10 Okay

Imelda

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay at this hotel. But it did have some inconveniences because we didn't have any soap in our restroom or enough bath towels. Unfortunately, their breakfast never included any waffle batter and that is my favorite part of breakfast. So I was disappointed because they had the waffle makers but no batter mix for it.
Stayed 3 nights in Dec 2023
Response from J on 16 Jan 2024
Please accept our apologies for not meeting your standards. We wish to welcome you back so that we may have another opportunity to create a much better impression.

2/10 Terrible

Kathleen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub were disgusting, so disappointed.
Stayed 4 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for allowing us to serve you on your recent stay. Please accept our apologies for not meeting your standards. We wish to welcome you back very soon.

2/10 Terrible

Rebecca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from J on 16 Jan 2024
Please accept our apologies for not meeting with your standards. We wish to welcome you back very soon to create a much better experience.

6/10 Okay

Sandra, Dallas

Travelled with family and small children
Disliked: Cleanliness
Housekeeping was non-existent even when requested.
Stayed 3 nights in Dec 2023
Response from J on 16 Jan 2024
Please accept our apologies for falling short of providing excellent service. We wish to welcome you back again so that we may have another opportunity to create a much better experience.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for the great response to our survey! We wish to welcome you back very soon.

10/10 Excellent

Hillary

Stayed 2 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for the wonderful feedback! We wish to welcome you back again very soon.

8/10 Good

JOE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from J on 16 Jan 2024
Thank you for allowing us to serve you. We wish to welcome you back very soon.

2/10 Terrible

Alesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was 3 hours past check in- there were no towels- sheets were ripped and the breakfast the next morning was lacking to say the least
Stayed 1 night in Dec 2023
Response from J on 16 Jan 2024
Please accept our apologies for not meeting your standards. We wish to welcome you back soon so that we may have another opportunity to create a better experiences.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from J on 31 Jan 2024
Thank you for wonderful feedback! It was a pleasure hosting your stay.

6/10 Okay

Samuel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great price bad smell.
We had a two bedroom suite for a family of four. Plenty of space and very convenient location to everything. Room smelled really bad of cigarette smoke and was not clean. The price was cheap and we only stayed two nights. The place can use some remodeling and deep cleaning.
Stayed 2 nights in Dec 2023
Response from J on 26 Dec 2023
Thank you for choosing our hotel for your stay in the area. We wish to welcome you back so that we may have another opportunity to create an extremely satisfying experience.

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Williams stay
The gentleman met us outside and helped me bring my stuff in so I could hold my toddler’s. They were super polite and welcoming.
Stayed 1 night in Dec 2023
Response from J on 16 Jan 2024
It was a pleasure hosting your stay. We look forward to serving you again very soon.

10/10 Excellent

Melenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from J on 26 Dec 2023
Thank you so much for the great response to our survey! It was a pleasure hosting your stay. We wish to welcome you back very soon!

6/10 Okay

James

Stayed 3 nights in Dec 2023
Response from J on 26 Dec 2023
Thank you for choosing our hotel for your stay. We are sorry to see that you were not completely satisfied. We wish to welcome you back so that we may have another opportunity to create an extremely satisfying experience.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Dec 2023
Response from J on 22 Dec 2023
Thank you so much for the great response to our survey. It was a pleasure hosting your stay. We wish to welcome you to Homewood Suites Grapevine again very soon.

10/10 Excellent

Nyneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from J on 22 Dec 2023
Thank you for the perfect score! It was a pleasure hosting your stay. We look forward to serving you again very soon!

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Myself as well as other families were put on the old, rundown side of the hotel. The room had an awful smell like someone had smoked in there for years. There was blue painters tape on the smoke alarm. The thermostat was so off that two different times we came back to our room being over 85 degrees. I wish I would have had a way to confirm whether it was a queen bed as advertised or a full size. My kids always love sleeping on the pull out sofa, but it was the worst one ever. There was one extra blanket and one extra pillow, we had to go ask for more. We always stay around the Grapevine Mills mall and decided to try out this hotel, but NEVER again! Wish I would have paid the $100 extra and stayed at Great Wolf.
Blue painters tape on the smoke alarm.
Stayed 4 nights in Dec 2023
Response from J on 22 Dec 2023
Please accept our apologies for the not meeting your standards. We wish to welcome you back so that we may have another opportunity to create a much better experience.

8/10 Good

Caren

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from J on 14 Dec 2023
Thank you so much for responding to our survey. It was a pleasure hosting you. On behalf of our entire team, I wish to welcome you back very soon so that we may have another opportunity to create an extremely satisfying stay.