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Reviews of Holiday Inn Dallas DFW Airport Area West, an IHG Hotel

3 out of 5
Holiday Inn Dallas DFW Airport Area West, an IHG Hotel
3005 Airport Fwy, Bedford, TX

Reviews

7.2

Good

Rating 10 - Excellent. 338 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 155 out of 1004 reviews" "
Rating 4 - Poor. 119 out of 1004 reviews" "
Rating 2 - Terrible. 121 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property desperately needs an update/repairs. Wallpaper in halls is peeling off the walls. Clean place to sleep but not what I was expecting for a Holiday Inn property.
Stayed 3 nights in Apr 2024

6/10 Okay

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great.
Stayed 1 night in Apr 2024

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024

10/10 Excellent

Ray

Travelled with partner
It was clean
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Liked: Staff & service
Property is under construction. Inside was clean. Room was good. Staff was very polite and helpful. I chose this location for one night because it was close to the airport. This site was fine for one night. Breakfast was noisy because of ongoing construction.
Stayed 1 night in Mar 2024

2/10 Terrible

Jolanda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not provide what I paid for and what was included in my room package. I was given incorrect information for the Shuttle Service, Did not get the breakfast assigned to my room and the options for breakfast was limited. The staff was not willing to accommodate my requests even though I paid for it because they claim they do not associate with third parties. I wound up paying additionally for my transportation and had to purchase breakfast elsewhere. I am allergic to pineapples which were mixed in their very small fruit bowl. When I asked if there was any other fruit available because I'm allergic, they said NO.
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

6/10 Okay

Charles

Stayed 1 night in Mar 2024

2/10 Terrible

Hawkeyz

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower suck, cable tv sucked, no complatery breakfast. It just sucked period!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Feb 2024

6/10 Okay

Sylvester, Danville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jamie

Business traveller
Liked: Cleanliness, staff & service
I’ve stayed in few Holiday Inn locations but was honestly a little disappointed with this one. It’s just looks a little old and run down. The girl who checked me in was super friendly! Pillows were great but the bed was hard as a rock.
Stayed 4 nights in Jan 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Jan 2024

6/10 Okay

Tiana

Stayed 3 nights in Jan 2024

4/10 Poor

Josue

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator is in very poor conditions, it has a very creaky sound that annoys you until your room like a horror movie. The hot water does not work so you can imagine taking a shower before your trip at 5am and -1C outside. And the shuttle service is not good, the driver was very rude, I had to call several times because they never showed up and at the end he was very annoyed by the fact of picking me up and helping me with the luggage.
Stayed 1 night in Jan 2024

2/10 Terrible

Dominic

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didnt like anything. The water was cold all 3 nights of my stay, the beds were worn out. I was not happy at all
Stayed 3 nights in Jan 2024

4/10 Poor

Dominic

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed 3 nights and never had a hot shower. The 2nd night we were moved to a different room on the 2nd floor and the water was not any better!!
Stayed 3 nights in Jan 2024

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay at this hotel! Shower was broken, water leaked all night in the bathroom, wallpaper coming undone at the seams, and communication at the front desk during check-in absolutely terrible. For a Holiday Inn Select, very surprised. I will think twice before ever booking at this chain of hotels again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aimee Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a great place for a quick weekend trip

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Pedro

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Saren, Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a confusing lay out when trying to park and find an entrance door near your room. Check-in person took my DL for Check-in and didn’t give it back. Hoping they mail it as promised. Elevator smelled HORRID, like hair perm chemical both on the way up and back down the next day. Ooof It was bad. Room was clean and comfy, nice beds. Outdated TV: no guide or access to streaming services.

8/10 Good

Shawne

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Regina

Liked: Staff & service, amenities
The place was under construction but I’ll be back because the staff was top rate.
Stayed 2 nights in Nov 2023

6/10 Okay

johnathon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No towels
Stayed 4 nights in Nov 2023

2/10 Terrible

Sandie

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place really needs a remodel especially for this price! I've seen Motel 6/8 that look better!
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious and the staff were always welcoming and friendly
Stayed 9 nights in Nov 2023

6/10 Okay

Denia

Stayed 1 night in Nov 2023

8/10 Good

Tim

Stayed 1 night in Nov 2023

10/10 Excellent

Danny Lamont, Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in an out and airport shuttle was nice! Very friendly staff too
Stayed 2 nights in Nov 2023

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Mak

Liked: Cleanliness, staff & service
Uncomfortable Beds
The customer service was phenomenal however the beds killed it for us. We had terrible sleep our two nights we stayed here. The lobby smelled of sewage, and the ceiling of our room had major water damage stains. I’ve never stayed in a hotel that doesn’t have buffet style Continental breakfast. Their breakfast menu was limited and would have preferred self served buffet. The front desk said that the $50 holding fee would be returned upon check out but it’s still pending and it’s already been 3 days since our stay. Location seemed safe!
Stayed 2 nights in Oct 2023

6/10 Okay

Mickey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not super clean
Stayed 3 nights in Oct 2023

8/10 Good

Mpiana

Stayed 1 night in Oct 2023

6/10 Okay

Richard, Hot Springs

Stayed 1 night in Sep 2023

2/10 Terrible

Galina

Disliked: Cleanliness, property conditions & facilities
dirty, old
Stayed 1 night in Oct 2023

2/10 Terrible

sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Galusina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Sep 2023

2/10 Terrible

Jordan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia. It said reserve now pay later. When I get to the hotel they had already charged my card. Long story short Expedia called the hotel and sent them the itinerary showing it was a pay later and the hotel said there’s no way they could’ve known that because it didn’t show on their side. Everyone was so rude. And I’ve never stayed at a hotel where there’s never a manger on site every time I asked for one it was always “their not here right now”. They showed frustration everytime I brought something up (the tub was leaking all night and the sound was annoying, the check in process was not smooth, and when I asked for towels they said verbatim “you have to come get them yourself we don’t have anyone that will bring it to you” instead of saying “sure we have towels in the lobby if you want to come get some we’re a little short staffed.” We went for the cowboys game so it gave us a bed and a shower but it wasn’t clean the carpets were stain the bathroom smelt like urine. The room had a wet musty smell.
Stayed 2 nights in Sep 2023

8/10 Good

Christina

Stayed 1 night in Sep 2023

10/10 Excellent

Travis

Stayed 2 nights in Sep 2023

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again!

10/10 Excellent

Galusina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff exceptional
Stayed 1 night in Sep 2023

2/10 Terrible

Jesal

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is very old and it needs serious updates. It should be closed until renovations are completed.
Stayed 1 night in Sep 2023

2/10 Terrible

Jason

Stayed 1 night in Sep 2023

6/10 Okay

Jose

Disliked: Cleanliness
Stayed 3 nights in Sep 2023

4/10 Poor

Susan

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023