Originally booked the Demi Joule. It was a nice and clean room, and looks exactly like the photos but it was tight quarters for me and my wife (I didn't check the room details which has the room size noted on their site before booking). The staff was quick to put me in their delux room at my request and we was much more comfortable and satisfied with this room which had a better layout and a little more space. The staff was very friendly and helpful and I would certainly stay there again.
Very clean, comfortable bed. Air conditioner is so loud it continually woke me up. Shower was super hot and wouldn't cool down. Staff was friendly. Cookies and milk was awesome and breakfast was first class.
nice staff always smiles and fast..........very easy to check in and 18 floor is the best for treats.....breakfast is great on the gold floors........I have stayed there 6 times and always worth the upgrade............see you soon
We were treated like royalty! The room was clean, breakfast buffet was delicious. The staff was so friendly, helpful and went above and beyond. Location is great for downtown business or shopping. Can't wait to go back!
I stayed in room no. 1627 of crowne plaza downtown Dallas at the end of October 2014. It is a nice place to stay. The prices are medium high. The staff is helpful. I just faced a small problem. When i checked in, the lady at the reception asked for my credit card as she needed it to be swiped for a reason that i still don't know. I had already payed for my stay, so any other charges were meaningless. I did not have a credit card with me so i asked her if i could pay whatever the amount is, in cash, which she denied.
She asked another staff member, i think her name is brittney. She allowed me to check in without paying that amount with a condition that i had to pay for all room services, including telephone, to which i agreed. Later during my stay i had to use the telephone and i asked the lady at the desk, she again denied with the same arguement that i did'nt have my credit card so she couln not allow the call, even with cash payment.
Apart from the above short inconvenience, everything was ok. The hotel is very close to the DART west end station hence travelling inside dallas is very easy, except for the loud sounds that the trains make.
I do not have problems with noise while sleeping, but people who cannot sustain noise pollution should avoid this hotel. The sound of trains, police cars and fire engines is too much, even with closed balcony.
For tourists this place is good. Most of the museums and attractions are within a 2 mile radius.