Exterior

Reviews of Plantation Resort on Crystal River, Ascend Hotel Collection

3 out of 5
Plantation Resort on Crystal River, Ascend Hotel Collection
9301 W Fort Island Trl, Crystal River, FL

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1018 reviews" "
Rating 8 - Good. 287 out of 1018 reviews" "
Rating 6 - Okay. 176 out of 1018 reviews" "
Rating 4 - Poor. 117 out of 1018 reviews" "
Rating 2 - Terrible. 67 out of 1018 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Liked: Cleanliness
Family vibes & Adventure Center is part of the services Plantation have to offer
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne'

Love the restaurant
Stayed 2 nights in Mar 2024

6/10 Okay

Marion

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The rooms and hallways need a major update! The hotel from the outside is very elegant. I booked for my family of five expecting a pullout couch and there wasn't. They brought a cot but the room was very small for a family. It's a nice location and the restaurant onsite was pleasant, the staff was friendly but service was very slow. Don't recommend the key lime pie.
Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to post a review. I will let our department heads know about your issues.

8/10 Good

Tricia

Liked: Cleanliness, property conditions & facilities
We had a great time, love the fact there is a restaurant and a tiki bar outside.
Stayed 2 nights in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for the time to post a review. We do have a restaurant inside.

2/10 Terrible

Gary

Travelled with family
First room we checked into bed was broke door was hard to open to the outer, second room tub dripped all night, toilet wouldn’t flush and ran when it did this hotel needs much maintenance and upgrade. When told to the employees they agreed they had no reason but did agree with what was going on there
Stayed 1 night in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed.

10/10 Excellent

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Thank you.
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking to the time to take our survey. I am glad to hear that you enjoyed your stay.

6/10 Okay

Fulya

It was okay, but not great.
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. Your feedback is important to us.

6/10 Okay

Fernando

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property was under renovation and not up to par. It used to be a great spot needs updating
Stayed 2 nights in Mar 2024
Response from Eric on 23 Mar 2024
Thank you for taking the time to take our survey. I was sorry to hear about the issues you had. I will make sure the departments know what happened and get this fixed

6/10 Okay

Shannon

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It has everything- so much fun, comfortable rooms, tiki bar, great pool, beautiful surroundings, friendly staff and best of all, manatees!
Stayed 3 nights in Mar 2024

4/10 Poor

Dean

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dilapidated. Even the renovated room was done poorly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Captain Mike and Kendra at the Adventure Tours were fantastic.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela Lauren, lehighton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location on the water great views!
Stayed 5 nights in Feb 2024

10/10 Excellent

No

Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to review our hotel. Thank you for the 4 star review

8/10 Good

Teresa, Port Saint Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Amanda E

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Nice to have a restaurant on property. Overall, we enjoyed our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Antonietta

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Conveniently located where Freedom boat club is so we could take out a boat. The negative was room was that our room was not available til 5 and was not very clean. Bathroom need remodeling.
Stayed 2 nights in Feb 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff!
Stayed 3 nights in Feb 2024

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They must be short staffed because many things need cleaning and fixing. Could be very nice with a lot of work. Gross stained mattresses.
Stayed 4 nights in Feb 2024

4/10 Poor

Theresa

Travelled with family and small children
Disliked: Amenities
Check in was not on time. Walls are paper thin. Never got a wink of sleep till after 3 am. Due to the construction worker in the room next door! His drunken loud mouth and his “Date”!! Front desk deducted the 28$ resort fee. That doesn’t do me much good after No sleep to tired to enjoy the surroundings.
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Norman

Stayed 2 nights in Feb 2024

4/10 Poor

Victoria, Saint Petersburg

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Poor condition. No heat in room. Elevator not working. Unclean.
Stayed 1 night in Feb 2024

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024

8/10 Good

Scott

Travelled with family
Liked: Staff & service
Property is nice and well kept, it is just old.
Stayed 1 night in Feb 2024

6/10 Okay

Chuck

Stayed 2 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anne Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Dymphna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful from the minute you drive in the property was gorgeous the staff was amazing and the location was so very convenient to all local attractions
Stayed 2 nights in Jan 2024

10/10 Excellent

Caren

Stayed 1 night in Jan 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

susan

Stayed 4 nights in Jan 2024

4/10 Poor

Emily

Travelled with partner
Disliked: Amenities, property conditions & facilities
If you’re expecting a boutique hotel then this is not it. If you’re not from the area you’re better off booking somewhere in Tampa and driving in for a tour. The hotel room was clean enough but the hallways in the buildings look as if we were staying in some sort of lifeless hollow lonely institution. There’s no warmth or comfort in this place. It needs a serious facelift. They used bright white fluorescent bulbs in all the lamps in our room which right there tells me management does not know how to operate that hotel. It would be cute if they took care of the place and invested in a remodel. The hot tub was dirty even with an extremely strong chemical smell. The staff was pleasant but it’s not service or amenity as if you were staying at a more upscale hotel. The adventure center on the property was convenient because we wanted to see the manatees but I’d suggest one night here only not a whole vacation. I considered leaving and getting a place in Tampa for the night. In my opinion this is also probably the best option in town. So if your use to a little more luxe just be aware that this is not a boutique hotel, it’s equivalent to a motel 6 which is fine but that’s just not how they advertise it. Also I’d like to note its plantation theme. Just like Cesar’s palace in Vegas is themed Roman. The building is not a historical building to my knowledge if it is they do not maintain it as such.
Stayed 2 nights in Jan 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Location for the activities we were looking to participate in made this wonderful. With recent hurricane damage, there were a few things that were still in need of repair, but how can anyone not understand that. Staff was very nice and helpful. Restaurant on site was great, and the property had on site excursions available and the pool and hot tub were great. I would stay there again
Stayed 3 nights in Dec 2023

2/10 Terrible

Matthew

Liked: Staff & service
Stayed 5 nights in Dec 2023

8/10 Good

jo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's looking aged, although that also provides character. It was clean, has amenities. Accommodating to your needs. And tons of manatees to see
Stayed 1 night in Dec 2023
Response from Ann on 3 Jan 2024
Very glad to hear that you saw many manatees. Please visit again!!!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost didn't book based on the reviews, but this property has seemingly come a long way since the storms impacted it. The grounds were lovely and we had a great time playing croquet on their manicured field, volleyball on the sand pit, life size chess, and enjoying the pool and hot tub. The room was decent, though the space heater did throw us for a loop. It was clean though and the beds were fine. A few rooms down from us they were renovating, but we never had any noise or inconvenience. The rooms could use a bit of sound-proofing as we could hear the tv from the room next to us, but was not that big of an issue. The location next to the activity center can't be beat and we loved swimming with the manatees!
Stayed 1 night in Dec 2023

2/10 Terrible

Pemilliaan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Plantation
Despite the hurricane and tornado damage, the hotel was up and running, renovating, and everyone was super friendly. Can’t wait to go back again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal River Get Away
Just the drive up to the resort looked amazing all on its own. Once we got there, they had everything you could've asked for from a hotel. The rooms were extra spacey and 4 adults fit in them easily. The pool and hot tub were exactly what we needed at the end of some long days of hiking and swimming with manatees. If we're ever back in the area again we will definitely be staying at this location.
Stayed 3 nights in Dec 2023
Response from Ann on 22 Dec 2023
Thank you!!!! we are very happy that you enjoyed your stay with us. If ever in the area, we invite you to visit us again. Again, thank you for your review.

2/10 Terrible

Debra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Javier, Ames

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was dirty in the room. My young kids were complaining it felt sticky and their socks were totally grey after 10 minutes. Halls were loud with drunk people at night who then proceeded to blare music loudly in the morning. Finally, after asking for extra bedding 3 times, I finally had to stand in the lobby in my pajamas and fetch it myself 3 hours later when my kids were well past bedtime.
Stayed 1 night in Dec 2023

4/10 Poor

Harley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved our stay at the Plantation! We took advantage of option of the afternoon boat cruise and enjoyed the banter between all of us aboard. Close to many activities and a great town! The staff went above and beyond food was great . We will return someday.
Stayed 1 night in Dec 2023
Response from Ann on 22 Dec 2023
Thank you for your stay with us and taking advantage of our amenities. We welcome you to visit us again. Again, thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great location if swimming with manatees
The Check-in was great. Employee was friendly and welcoming, answered our questions. The location can't be beat for the manatee swim, which was our reason for picking. The common hotel areas were beautiful but the room was a little dated and broken in. Used dirty soap in tub and floor a little sticky.
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends trip
Beautiful resort. The beds were WONDERFUL. Desk clerk Ivy was great
Stayed 1 night in Nov 2023
Response from Ann on 22 Dec 2023
Thank you and please visit us again.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem or two with the first room when we checked in but as soon as there was a suitable alternative for us they moved us to a better room. As soon as they knew there was an issue they tried to resolve it!
Stayed 3 nights in Nov 2023