Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
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Reviews of Best Western Wakulla Inn & Suites

2.5 out of 5
Best Western Wakulla Inn & Suites
3292 Coastal Hwy 98, Crawfordville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 413 out of 812 reviews" "
Rating 8 - Good. 289 out of 812 reviews" "
Rating 6 - Okay. 76 out of 812 reviews" "
Rating 4 - Poor. 24 out of 812 reviews" "
Rating 2 - Terrible. 10 out of 812 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and spacious, the staff was outstanding and the breakfast bars was wonderful
Stayed 2 nights in Apr 2024
Response from Jessica on 7 Apr 2024
Thanks for the positive feedback.

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Hotel Staff on 22 Apr 2024
Thanks for the feedback.

8/10 Good

Jay

Stayed 2 nights in Mar 2024
Response from Hotel Staff on 22 Apr 2024
Thanks for the feedback.

8/10 Good

Skye

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 7 Apr 2024
Thanks for the positive feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the place having been redone was excellent
Stayed 1 night in Feb 2024
Response from Hotel Staff on 7 Apr 2024
Thanks for the positive feedback.

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique in the complete square of the building like a fortress and the gazebo inside it made it feel so neat
Stayed 2 nights in Feb 2024
Response from Hotel Staff on 7 Apr 2024
Thanks for the positive feedback.

10/10 Excellent

Lynne, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind of rural
Stayed 1 night in Feb 2024
Response from Hotel Staff on 20 Feb 2024
Thanks for the positive feedback.

8/10 Good

David

Travelled with partner
Liked: Staff & service
Great staff
Stayed 1 night in Feb 2024
Response from Hotel Staff on 15 Feb 2024
Thank you for the positive feedback.

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer set was great! Rooms clean and breakfast delicious
Stayed 2 nights in Jan 2024
Response from Front Desk staff on 22 Jan 2024
Thanks for the positive feedback.

6/10 Okay

Ann

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Hotel Staff on 20 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Staff on 22 Jan 2024
Thank you for the positive feedback.

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Staff on 22 Jan 2024
Thanks for the positive feedback.

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Staff on 22 Dec 2023
Thank you for the positive feed back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Staff on 22 Dec 2023
Thank you for the positive feedback.

10/10 Excellent

frank

Business traveller
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 7 Dec 2023
Thanks for the positive feedback.

4/10 Poor

Nezih

Travelled with family and small children
Way too expensive for the available amenities and location. Check other options before reserving.
Stayed 1 night in Nov 2023
Response from Hotel Staff on 3 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the court yard. So peaceful!
Stayed 1 night in Oct 2023
Response from JR on 16 Oct 2023
Thank you for the positive feedback.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful surprise!
What a wonderful surprise! We booked this hotel because it was reasonable for FSU Family Weekend being about 30-40 minutes away. They obviously have put a lot of care into this place! The service at breakfast was extra friendly and attentive and they had a good selection. The courtyard was beautiful and peaceful. It made the ride out worth it!
Stayed 2 nights in Oct 2023
Response from JR on 16 Oct 2023
Thank you for the positive feedback.

10/10 Excellent

Marci

Stayed 2 nights in Oct 2023
Response from Hotel Staff on 2 Nov 2023
Thanks for the positive feedback.

6/10 Okay

Michelle L

Disliked: Staff & service
We were here for work bc it was convenient. One of the worst Best Westerns we’ve stayed in, and definitively the worst for customer service in the Tallahassee are. Cleanliness is so so and the beds are eh, the BW Off of graves is Much better if you are in the area and comfort outweighs the location for crawfordsville.
Stayed 11 nights in Sep 2023
Response from Hotel Staff on 16 Oct 2023
Thanks for choosing Best Western Wakulla Inn & Suites,On behalf of our entire team, we would like to apologize for the inconvenience you had during your stay.

10/10 Excellent

John, Auburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quiet rural location suited our trip needs very well.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 27 Sept 2023
Thanks for the positive feedback.

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service
Older property but nice.
Stayed 3 nights in Sep 2023
Response from Hotel Staff on 22 Sept 2023
Thanks for the positive feedback.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and very nice sraff.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 20 Sept 2023
Thank you for the positive feed back.

8/10 Good

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay, clean room, breakfast items.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 20 Sept 2023
Thank you for the positive feedback.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean and neat. Breakfast buffet was acceptable.
Stayed 1 night in Sep 2023
Response from JR on 12 Sept 2023
Thank you for the positve feedback!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly and the hotel was clean!
Stayed 1 night in Sep 2023
Response from JR on 12 Sept 2023
Thank you for the positive feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JR on 12 Sept 2023
Thanks for the positive feedback.

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Hotel Staff on 2 Nov 2023
Thanks for the positive feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from JR on 12 Sept 2023
Thanks for the positive feedback.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from JR on 12 Sept 2023
Thank you for the positive feedback.

6/10 Okay

Shelley

Liked: Cleanliness, staff & service
Stayed here for 3 nights. Overall not bad, but many areas could be improved. Negatives: • The comfort of the beds - extremely basic, thin, firm mattresses. My leg actually fell asleep the first night from the pressure on my hips. • Bedding - the blanket was rough/scratchy • AC in the room - seemed like it was not able to get cold enough even though it was set to a low temp and ran constantly. • Ability to have a late check out - fee of $25 for 1:00 pm check out, $50 for 2:00 pm check out. • Pool - furniture was falling apart and stacked up in the corner, water did not appear to be well maintained. Positives: • Friendly staff • Decent breakfast buffet • Quiet/safe location • Fitness center had lots of equipment/machines and they were in good condition
Stayed 3 nights in Aug 2023
Response from J.Reynolds on 2 Sept 2023
Thank you for your review for your recent stay at our property. We apologize for any inconvenience you had experienced. You can give us a call directly for further assistance. Thank you.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean property. Will definitely be back!
Stayed 2 nights in Aug 2023
Response from S.Patel on 2 Sept 2023
Thank you for your review. We hope to see you in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed our stay. The hotel was very clean and our room was big. The breakfast was amazing. Eggs, sausage, sausage gravy and biscuits along with all the other continental breakfast items. The front desk staff were very nice and friendly. We will most definitely be back.
Stayed 1 night in Aug 2023
Response from JR on 14 Aug 2023
Thank you for the positive feedback!

10/10 Excellent

Loretta

Stayed 2 nights in Aug 2023
Response from S.Patel on 2 Sept 2023
Thank you for staying with us. We hope to see you when you are in town next time.

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from JR on 19 Aug 2023
Thanks for the positive feed back.

8/10 Good

Clyde

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excess to the room
Stayed 2 nights in Jul 2023
Response from JR on 24 Jul 2023
Thank you for the positive feedback.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from JR on 19 Aug 2023
Thanks for the positive feed back.

10/10 Excellent

Eric

Response from JR on 19 Aug 2023
Thanks for the positive feed back.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well maintained. Friendly staff.
Stayed 1 night in Jul 2023
Response from JR on 24 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive. Friendly staff
Stayed 5 nights in Jun 2023
Response from JR on 6 Jul 2023
Thanks for the positive feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great, not far from Alligator Point and St. George Island by car. The rooms were clean, nicely decorated and faced the courtyard. The pool was a nice size and on the back side of the building. Very secure.
Stayed 3 nights in Jun 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property very clean and updated
Stayed 3 nights in Jun 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Wakulla Springs, Shell Point, Carabelle, biking, hiking, and parks.
Stayed 2 nights in Jun 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Already answered
Stayed 3 nights in Jun 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Lee A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for reasonable price
Hotel was very good. They have remodeled since the last time I was there. Have vinyl plank floors instead of carpet. Nice, clean, and friendly staff. They called us when we checked out and accidentally left something behind.
Stayed 3 nights in Jun 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Douglas, Robb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good breakfast.
Stayed 1 night in May 2023
Response from JR on 5 Jul 2023
Thank you for the positive feedback.

10/10 Excellent

James, Ethridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect fit for our needs. This hotel offered a great location for us to get out and about. The staff was exceptional, room was nice and clean, and they had a great breakfast and good coffee each morning.
Stayed 4 nights in May 2023
Response from Layla Jump on 20 May 2023
Hello James, Thank you for your feedback on your stay. Thank you for your business. It was a pleasure to have you. Warm Regards, Layla Jump

10/10 Excellent

Genevieve

Stayed 2 nights in Apr 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023