Interior entrance
Check availability

Reviews of Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

4 out of 5
Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted
209 Van Horne Street South, Cranbrook, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 468 reviews" "
Rating 8 - Good. 158 out of 468 reviews" "
Rating 6 - Okay. 50 out of 468 reviews" "
Rating 4 - Poor. 13 out of 468 reviews" "
Rating 2 - Terrible. 8 out of 468 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 2 nights in Feb 2024
Response from Guest Services on 7 Feb 2024
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Bryce

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Dear Bryce, Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.Sincerely,

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I was really annoyed. My 15 year old and I went to use their gym and found out that you have to 19 to use it. Hotel was subpar. Staff were not welcoming. The restaurant Fire and Oak though— so good!
Stayed 1 night in Dec 2023
Response from Guest Services on 5 Jan 2024
Dear Danielle,Thank you for completing the review regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our Gym facility is only for adults due to the insurance policy that we have in place for the facility. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in communication to ensure we offer a better experience for guests in the future. Sincerely,

8/10 Good

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same services, higher price
This is a lovely hotel. It was very comfortable, and the staff were friendly and helpful. I knocked off a star because unlike cheaper hotels that offer the same comfort and friendly staff, the Prestige Rocky Mountain Resort does not have the same value for the money. The hotel does not offer a complimentary breakfast. A hotel down the road was at least $75 cheaper, and provides a complimentary breakfast. We ended up having breakfast at the Fire &Oak, the restaurant within the hotel, which ended up costing over $50 for my husband and I. Adding the price difference and the cost of breakfast, we would have saved at least $125 if we stayed at the other hotel. Considering how everything is so expensive, this cost difference is a big deal. That’s more than a tank of gas. We purposely stayed at this hotel as it was closer to the CP railyard with the Holiday train coming through. Unless there was another reason to specifically stay at the Prestige Rocky Mountain Resort, I highly doubt we will stay here again.
Stayed 1 night in Dec 2023
Response from Guest Services on 27 Dec 2023
Dear Corinna,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Your valuable feedback will be shared with the respective teams and departments.Sincerely,

2/10 Terrible

Trevor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inflexible with their customers.
Stayed 2 nights in Dec 2023
Response from Guest Services on 27 Dec 2023
Dear Trevor,Thank you for completing the review regarding your stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Your valuable feedback will be shared with the respective teams and departments.Sincerely,

6/10 Okay

Shelley

Stayed 1 night in Dec 2023
Response from Guest Services on 6 Dec 2023
Thank you for your review.

10/10 Excellent

René

Stayed 2 nights in Nov 2023
Response from Guest Services on 27 Dec 2023
Dear Rene,Thank you for completing the review regarding your stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Guest Services on 21 Nov 2023
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

bert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services on 22 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from Guest Services on 6 Dec 2023
Thank you for your review.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfid
Stayed 2 nights in Oct 2023
Response from Guest Services on 31 Oct 2023
Thank you for completing a review regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and so helpful. Our room was very clean and very quiet. We could see trains passing by and never heard a thing. Great place to stay when visiting Cranbrook BC.
Stayed 2 nights in Oct 2023
Response from Guest Services on 27 Oct 2023
Dear Laura, Thank you for reviewing us regarding your visit to the property.Your business is very important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for us
Stayed 1 night in Oct 2023
Response from Guest Services on 17 Oct 2023
Thank you for completing the review regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Thank you for the review regarding your recent stay at our property.We hope you will come back and see us again soon.Sincerely,

10/10 Excellent

virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Amazing exercise room. Nice restaurant.
Stayed 1 night in Sep 2023
Response from Guest Services on 26 Sept 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and restaurant are great . Would be nice if the City had Uber and Taxi service that were available later than 11pm
Stayed 3 nights in Sep 2023
Response from Amy, AGM Cranbrook on 5 Sept 2023
Dear Lisa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amy, AGM Cranbrook on 5 Sept 2023
Dear Douglas,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Amy, AGM Cranbrook on 5 Sept 2023
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Renette

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Amy, AGM Cranbrook on 1 Sept 2023
Dear Renette,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A staff member bent rules as to allow by boys an opportunity to get in a workout. It’s refreshing to not be babied by policy and insane progressive safety regulations. Thank you for letting my boys become men.
Stayed 1 night in Aug 2023
Response from Guest Services on 27 Sept 2023
Hello James,Thank you for completing the review.We hope you will come back and see us again soon.

10/10 Excellent

Julien, Edmonton

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 3 nights in Aug 2023
Response from Amy, AGM Cranbrook on 28 Aug 2023
Dear JulienThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Aug 2023
Response from Amy, AGM Cranbrook on 28 Aug 2023
Dear Scott,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Prestige Inns are always , clean, have friendly staff and comfortable beds. They are our go to hotels in BC.
Stayed 1 night in Aug 2023
Response from Amy, AGM Cranbrook on 28 Aug 2023
Dear Alan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Josie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Value for money was just not there. I have stayed at 5 hotels in Cranbrook and there was nothing here that would make me say the extra 70 dollars a night was worth the price difference. Please upgrade your pillows for 200 plus a night this should be an expectation. I had better pillows at other locations. Pool was a nice touch but again not at an average of 70 dollars more a night. When you see a price difference you assume its better. Nothing special here to warrant inflated room rates.
Stayed 3 nights in Aug 2023
Response from Amy, AGM Cranbrook on 21 Aug 2023
Dear Josie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize that we were unable to meet your expectations. However, we hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, furnished with quality/nicely. Staff and restaurant were excellent
Stayed 1 night in Aug 2023
Response from Amy, AGM Cranbrook on 21 Aug 2023
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Werner

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel and great staff. Only downfall was finding popcorn and hair and baby hair on the sheets at time of checkin. Was moved to another room. Exec hsk should pull back sheets when doing room checks. Can tell if bed was used by placement of pillows as i work in the hotel industry.
Stayed 4 nights in Aug 2023
Response from Amy, AGM Cranbrook on 11 Aug 2023
Dear Werner,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
always liked the Prestige
Stayed 1 night in Aug 2023
Response from Guest Services on 26 Sept 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property nice rooms. Beds were hard didn’t like that. Didn’t like that they weren’t close to any food joints within walking But all it’s a nice hotel
Stayed 1 night in Aug 2023
Response from Amy, AGM Cranbrook on 10 Aug 2023
Dear Dale,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

gwendolyn, Henderson

Stayed 1 night in Aug 2023
Response from Guest Services on 26 Sept 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Guest Services on 26 Sept 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Janette, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services on 26 Sept 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services on 26 Sept 2023
Thank you for the review regarding your recent stay at our property.Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.Thank you again for taking the time to give us a review. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was super comfy
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 1 Aug 2023
Dear Byron,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maxine's visit
We were supposed to be at the Prestige for one night only, however my husband broke his hip and I ended up being there for 11 nights. The hotel gave me a "hospital" rate which helped immensely and the staff were very kind asking me about his condition on a regular basis. Can't say enough good about how I was treated.
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 31 Jul 2023
Dear Maxine,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand, and we are happy that everything worked out for you during your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room not worth $350 a night.
We were stuck in traffic for over 5 hours on the way and didn't get there to check in until after 10pm, which unfortunately would have given us only 13 hours to enjoy the $350 room we booked. They were kind enough to allow a late check-out for 1pm, however we received a phone call to the room at 11:08 that woke us up, then room service knocked on the door to see if we were gone yet at 12:30. If they were concerned with us leaving early should have never allowed a late check out.
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 27 Jul 2023
Dear Anonymous,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and quiet
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 26 Jul 2023
Dear Joe,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute check in.. they got us in our rooms quickly and we’re very friendly. Rooms were clean and comfortable. Staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 25 Jul 2023
Dear Wendy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dawn

Beautiful location, very clean and comfortable. Would love to stay again
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 25 Jul 2023
Dear Dawn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excercise room saunas swimming pool cold for me
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 25 Jul 2023
Dear Richard,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Sukhdeep

Stayed 1 night in Jul 2023

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great size rooms!
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 25 Jul 2023
Dear Timothy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Deanna

Stayed 1 night in Jul 2023

8/10 Good

Malcolm

Stayed 2 nights in Jul 2023

10/10 Excellent

Penny

Stayed 2 nights in Jul 2023

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fabulous, the hotel was awesome and traveling with kids they had a great time and loved it
Stayed 1 night in Jul 2023
Response from Amy, AGM Cranbrook on 25 Jul 2023
Dear Kelsey,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good food, clean room & public areas…just wish the coffee was better.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Good stay clean except carpet in room was dirty and fridge very noisy
Stayed 3 nights in Jul 2023

10/10 Excellent

Ayesha

Stayed 1 night in Jul 2023